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SpringHill Suites Asheville

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2 Buckstone Place, Asheville, NC 28805
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SpringHill Suites Asheville
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SpringHill Suites Asheville
SpringHill Suites Asheville
SpringHill Suites Asheville
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238 reviews from our community

Traveler rating
    67
    105
    42
    17
    7
See reviews for
77
76
5
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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    (57)
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There are newer reviews for SpringHill Suites Asheville
See the most recent reviews
New England
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 16, 2010

After waking up at 3:20AM, getting to a NY airport, flying to Charlotte and driving to Asheville, we arrived at the SpringHill Suites around 10:45AM, hot (our luck, the beginning of a five day heatwave) and tired. The front desk staff was gracious and allowed us to check in several hours early. When we expressed our concerns about the potential... More 

Was this review helpful? Yes
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you PLD56 for staying at the SpringHill Suites Asheville. I appreciate you taking the time to let us know about your stay. I am so happy to hear that the staff took good care of you during your time with us and that you enjoyed the room. I hope that you will visit us again on your next trip... More 

Lake Mary, Florida
2 reviews
4 of 5 stars Reviewed July 27, 2010

Hotel was great! Staff was friendly and helpful. Location is convenient to downtown areas, but not within walking distance. Room was beautiful. I assumed it had two queen beds, but they turned out to be doubles, which was o.k. since the room had a nice couch that folded out to a bed located in a separate area with the sink,... More 

Was this review helpful? Yes
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you for staying at the SpringHill Suites Asheville. I am very happy to hear that you enjoyed your stay with us. We always appreciate hearing from our guests and we love to pass your comments. I look forward to seeing you again on your next trip to Asheville. More 

Virginia Beach
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 22, 2010

When benchmarking against other Spring Hill Suites i would put this one below others. The beds were clean and comfortable, however one bed was right next to the AC so the air blew right on the sleepers. The TV was in the "bedroom" section of the room instead of the living area where you can sit on the couch and... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you for staying at the SpringHill Suites Asheville. I am sorry to hear that your stay was not up to Marriott standards. I would love to get more information on the problems that occurred during your stay. Please contact me directly at the hotel. Thank you! More 

Los Angeles
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed June 16, 2010

I've stayed in other Springhill Suites but this one had problems. The entire hotel had a dank moldy odor. The lobby smelled like cleaning fluid, the rooms just moldy. Everything was fairly clean, but the smell made it seem otherwise. Pretty good breakfast (if you could get past the lobby odor). Ok location but tricky to find. If you get... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

I am very sorry to hear about your experience while staying with us. I would love to speak with you regarding your stay and the problems you encountered. Please feel free to contact me at the hotel. I look forward to hearing from you. John Zellers - General Manager More 

College Station, Texas
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 21, 2010

I stayed here for two nights and thought it was a great place. I liked the fact there was a Carrabba's next door so that I could walk there for dinner since I did not have a car. The front desk staff and breakfast staff were nice and the breakfasts good. This was not an overwhelming experience, but it was... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you very much for your comments regarding your recent stay with us. I was so pleased to read your review and to see that you had a nice stay while with us. I hope to see you again in the future. More 

Hollywood Maryland
1 review
3 of 5 stars Reviewed January 1, 2010

Very clean. Extremely friendly staff. Travelling with my wife and 13 year-old daughter. King bed with pull out couch. I asked if they had hot chocolate since there was none at the free coffe bar. They had some behind the desk, free of charge. Bathroom vanity was too small to hold our toiletries. Have stayed in numerous comparably priced hotels... More 

Was this review helpful? Yes
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you for letting me know about your stay and the problems that you encountered during your time with us. I am sorry that you encoutered these problems and I appreciate you letting the staff know so that we can get them fixed. I am happy to hear that a reduction was offered to you that it was taken care... More 

Atlanta, GA
Top Contributor
69 reviews 69 reviews
10 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed November 9, 2009

I stayed in the Springhill Suites from Nov 6-9th. I should state upfront that I paid for my stay with Marriott Rewards points, so can't say much about the value, although I have seen what I would have paid, had I used 'real' money. I half expected to get the worst room on the floor, since I was using Rewards... More 

Was this review helpful? Yes
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you very much for your comments regarding your recent stay with us. I was so pleased to read your review and to see that you had a nice stay while with us. I hope to see you again in the future. More 

Michigan
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 7, 2009

We just stayed one night. Without experience in the area we relied on the front desk for a recommendations on dining and directions to downtown. James was extremely helpful! He gave us a downtown map and circled various destinations we might like. When we came back he greeted us and ask where we ended up and if we liked the... More 

Was this review helpful? Yes
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you so much for your comments regarding your stay with us. We are so pleased that you had a pleasant stay and that our staff exceeded your expectations. We look forward to seeing you again on your next trip through Asheville. More 

Essex, England
Top Contributor
79 reviews 79 reviews
75 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed October 28, 2009

stayed in a one bed king suite which was a pretty large modern room which also had a separate sink/kitchen area. having a microwave and fridge was also useful. The bed was very comfortable, used the in-room Internet which was fast. Breakfast selection was excellent, extremely good selection of hot and cold foods on offer. we stayed here for 3... More 

Was this review helpful? Yes
SC
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed October 18, 2009

clean, nice ,beautiful, charming,nice pool,nice breakfast.

Was this review helpful? Yes
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