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SpringHill Suites Asheville

3.0 of 5 2 Buckstone Place, Asheville, NC 28805
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SpringHill Suites Asheville
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SpringHill Suites Asheville
SpringHill Suites Asheville
SpringHill Suites Asheville
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227 reviews from our community

Traveler rating
    66
    99
    40
    15
    7
See reviews for
71
74
5
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Columbia, South Carolina
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We purchased a package through Biltmore House & Gardens and chose this hotel based on price, location to Biltmore, as well as many restaurants and shops nearby. We were pleasantly surprised and enjoyed our stay. The room was clean and roomy even though the bed was a "little" uncomfortable and the cushions on the sleeper sofa were a little sunken... More 

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel last year and loved it; everyone was courteous and nice. This year however, I witnessed on two accounts, staff pushing little children out of the way. The breakfast staff was rude and grumpy. There is simply no reason to be so unpleasant, especially to a child. The tall bald man at the front dest was... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, On behalf of our entire team, please accept my apology for the inconveniences you experienced during your stay. I can assure you that I have already brought this information to the attention of all involved to make sure this kind of reception isn't repeated. Your comments have not gone unnoticed and will be used to better train our... More 

Natrona County
Top Contributor
100 reviews 100 reviews
81 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago

The best thing we experienced at this hotel was a great staff! Friendly, courteous, welcoming & accommodating. It is an older Springhill and an earlier review said they are slated for a renovation. The bumpy elevator ride prompted me to notice an up to date certificate of inspection prominently posted. Our room had a TV on the wall across from... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you so much for your kind words and compliments on our staff. I am thrilled you had a nice stay and the best compliment we can ever receive is for a guest to return to visit.. We look forward to seeing you in the future! More 

Charlotte, North Carolina
Top Contributor
80 reviews 80 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We only stayed one night, but we will definitely come back. The location is very convenient to all Asheville attractions. It is just minutes down Tunnel Road to downtown. Our room was very nice. There is a kitchen area, desk area, tv / couch area and then a separate "room" with the bed. The bathroom is off of the bedroom.... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you kindly for your comments and compliments surrounding your stay with us. We appreciate your feedback and use it to better serve our guests in the future. I am happy your stay was pleasant and we look forward to seeing you on a future visit! More 

2 reviews
3 of 5 stars Reviewed December 21, 2014

The staff was EXTREMELY friendly, FAST check in ... the decor was really ... different. Had a King Suite. The bed was VERY comfortable. The room layout was way different (layout was backwards to any hotel I had ever seen). The Tunnel Rd location was very convenient to everything we wanted to do. Breakfast was decent. Over all, it was... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you for your review and for your kind comments about our staff. We appreicate your business and are happy to have been able to provide you with a nice stay while in Asheville. Our decor is chosen by Marriott and will be changing in the future. Our hope is that you will return to visit when you are in... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2014 via mobile

The staff was friendly upon arrival. The room was really clean and it had everything we needed. The bed and pillows were to die for along with the crisp white linens. We loved the Ihome clock that u can put your iPhone on the cradle that we stopped on our way home and purchased us one for home. We stayed... More 

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Gainesville, Florida
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 4, 2014

We have stayed at Marriott hotels 47 days this past year. This is by far not up to the usual standard. First let me start by our check in. We requested early check in and as gold members we were rewarded by the room right next to the very noisy elevator. There were several bugs in our room. At least... More 

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Roswell, Georgia
Contributor
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 22, 2014

We tend to stay at Springhill Suites. This one was not as others we have been in. Carpet in room had holes in it. When we pulled out couch there were crumbs on mattress. The breakfast was good. Beware of pool. I swam in it and it had so much chlorine my eyes turned beat red. It was so cloody... More 

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Top Contributor
81 reviews 81 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 15, 2014

Check-in was quick with a friendly host. Once in the room it was clear that someone had been smoking in our smoke-free room. At the desk we asked for another room. Sold out, no other room. They put in a deoxidizer while we were at dinner. It cleared the problem! They also reduced our rate slightly. Appreciate the effort.

Was this review helpful? Yes 2
Greensboro, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed November 3, 2014

We stayed here with family and friends for our small wedding this past July. We chose this hotel because we had stayed there on past trips to Asheville, and it has quality rooms and amenities for a great price! We also liked that it was conveniently located off of Tunnel Road, so it wasn't far to downtown, the Parkway, and... More 

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Additional Information about SpringHill Suites Asheville

Address: 2 Buckstone Place, Asheville, NC 28805
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Asheville 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Springhill Suites Asheville Hotel Asheville
Asheville Springhill Suites
Hotel Style:
#5 Green Hotel in Asheville

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