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SpringHill Suites Asheville

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2 Buckstone Place, Asheville, NC 28805
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1 room 1 guest
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SpringHill Suites Asheville
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256 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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    (61)
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    (91)
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Hampstead, North Carolina
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Finally, a hotel where a family of six can all fit comfortably in one room! The indoor pool is a bonus after a long drive so the kids can work off some extra energy any season, day or night. The complimentary breakfast included both warm and cold options, and the staff did a fabulous job of keeping items well stocked... More 

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Kernersville, North Carolina
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room is nice , big and comfortable. Nothing super special, good location not too far from downtown but not walkable. The room is clean which is the most important part. The staff were very helpful and kind as well! Beds are very comfortable , offers free wifi and has a hot tub and pool. The shower is very large and... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was checked in by an extremely rude woman. She told me she was the assistant manager. I am not sure if she was serious or not. The hallways and the rooms had carpet that was disgusting. Our room smelled very musty as well.Band-aid on floor of elevator. The next morning I came down to check out and I could... More 

Was this review helpful? Yes 3
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Please accept my apologies for the extreme inconveniences you experienced during your stay with us. I am apalled at thebehavior you encountered as well as the negative impression you have of our hotel. I assure you this is not the normal behavior our guests experience and I have taken the steps to ensure this isn't a repetative situation.... More 

Midwest City, Oklahoma
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 28, 2015

My wife and I love Springhill Suites for the extra room you get over a typical hotel room. This hotel met our expectations with a nice, clean room and although it was right across the hall from an elevator and on the third floor, it was very quiet. The staff was very pleasant, the complimentary breakfast was good and overall,... More 

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Philadelphia, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 23, 2015

My husband and I stayed here for three nights visiting Asheville. We found this location perfect to downtown (10 mins), Blue Ridge Parkway (5 mins) and other tourist spots. It does feel a little dated and the beds were uncomfortable, but I think the location is more important. I always felt safe in this area....not sure what one reviewer meant... More 

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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed July 20, 2015

Had to visit for a funeral. The staff was really nice and the hotel was very clean. Had a small issue on my bill and the staff corrected it right a way. Great short stay. Definitely the Hoyle is pick if you are in the Asheville area. Patricia at breakfast was so sweet and cheerful. Made our morning.

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Dubai, United Arab Emirates
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 17, 2015

Hotel staff were very friendly and helpful. Room was clean and big enough for three. Beds were comfortable and room was quite although it faces the entrance of hotel. Breakfast was better than we expected. Location of hotel is also very close to main shopping areas and restaurants. If you are planning to stay in Asheville, you will not regret... More 

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North Carolina
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed July 10, 2015

When we arrived the gentleman at the front desk was very friendly. That was the end of the good part. We chose this hotel because I was traveling with hubby, 2 kids and mother in law. The two "double beds" were the smallest double beds I have ever seen! They were hard as a rock! The pull out couch was... More 

Was this review helpful? Yes 3
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Please accept my apologies for the inconveniences you experienced during your recent stay. We value your loyalty to Marriott and I certainly understand your aggravation and assure you this is not our norm. I am sorry to hear that he sofa bed was uncomfortable for your mother-in-law and that the fan in the bathroom wouldnt allow the bathroom... More 

Corpus Christi, Texas
Level Contributor
120 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed July 10, 2015

We were quickly checked in and the staff was friendly. Carrabbas is next door, which is convenient for a fast, walk-able meal. We used the pool, which is small and not heated (cold). The Jacuzzi jets are so low, they hit your butt, rather than your back, and they have hand screwed a screw into the timer so you have... More 

Was this review helpful? Yes 3
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Thank you for your comments concerning your recent stay. We appreciate your feedback and utiliize it to better serve our guests. Please accept my apologies for any inconveniences you experienced. Our goal is to provide you with a comfortable stay, yet we obviously failed because you found our beds uncomfortable. I have noted your comments about the layout... More 

Pittsburgh, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 9, 2015

We stayed at the hotel for one night. As a family of six, with four teens, we are always looking for a property that will allow us to all stay in the same room, the Springhill Suites Asheville seemed to fit the bill. I made reservations almost two weeks in advance, so I expected our room to be prepared. The... More 

Was this review helpful? Yes 2
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Please accept my apologies for the inconveniences you experienced wth the size of your room for sleeping six guests. Our goal is to always provide our guests with a most comfortable stay while in Asheville. All of our rooms are standard studio suites with either 2 double beds or 1 king bed, each of uniform dimensions. While it... More 

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