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SpringHill Suites Asheville

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2 Buckstone Place, Asheville, NC 28805
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1 room 1 adult
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SpringHill Suites Asheville
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277 Reviews from our TripAdvisor Community

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Northville, Michigan
Level Contributor
475 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A nice property, clean, well maintained, just a tad tired. A great place for a couple of nights, our room was quiet and roomy. Bryan was very efficient and helpful at check-in, appreciate that after driving all day. Plenty of towels, if you need hairdryer you'll find it tucked in the closet, hanging in a bag.

Helpful?
Thank Jayhawk17
Fort Bragg, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 4, 2016 via mobile

My boyfriend, my 2 kids, and myself stayed at this hotel as part of a package deal to visit the Biltmore Estate. I love Marriott hotels so I assumed this would be a good one. Upon arriving I was sad to find out that they could not add this stay to my Marriott point since I booked it thru Biltmore... More 

Helpful?
2 Thank Jennifer G
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Please accept my apologies for the inconvenience of the broken iron and shortage of towels. As a rule, we take note of how many people are in each room and place towels accordingly. I have discussed this with our housekeeping department, which should eliminate such an oversight from happening again. I am happy to hear the children enjoyed... More 

Cincinnati, Ohio
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 2, 2016

We were very disappointed by this place. While it was quiet and felt safe enough, our room was smelly, the bedding of a very poor quality and the room itself dirty (dusty). We didn't bother with breakfast. Just had our one night and left early. I often book with Marriott and have good experiences but on this occasion, I was... More 

Helpful?
1 Thank Lulu P
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Please accept my apologies for the inconveniences and inefficiencies you experienced. I have taken this feedback to the appropriate team to make sure this isn't a recurring incident. Our bedding is Marriott issued, and is consistent with that issued to other Marriott hotels. If your travel ever brings you back to the area and I can be of... More 

Canal Fulton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 29, 2015

The breakfast staff was friendly and efficient; however, the other aspects of this hotel were disappointing especially for a Marriott property. Hallways were never mopped during our stay. There were dirt and other spots which were never handled. The website indicated newly renovated but I am not certain what had been newly renovated. This was a disappointing property. Limited attention... More 

Helpful?
1 Thank Amy Jo S
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Thank you for your comments concerning your recent stay. We utilize such comments to better serve our guests and make sure we are providing clean and comfortable accommodations for our patrons. I apologize for the inconveniences you experienced and will discuss with the appropriate teams to make sure this is an isolated incident. Wishing you a Happy 2016,... More 

Sarasota, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 9, 2015

My best piece of advice is to stay at a different location, anywhere but here. Our experience was very unsatisfactory. The bed and pillows were old and inadequate, the carpet had cigarette burns (non-smoking room), the a/c unit was extremely loud, the room had a bug infestation (both living and dead). The front desk was unattended and the management was... More 

Helpful?
1 Thank Ryan C
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Please accept my apologies for the inconveniences you experienced, as well as the response you deem "unprofessional" from me. I noticed you neglected to mention the refund I issued as a measure of good faith, even though the issues you stated could not be verified by anyone on staff, nor by any of the guests that occupied the... More 

Brunswick, Ohio
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 3, 2015

Such a very nice property and well situated rooms! Very Clean, Comfortable & Relaxing, a Perfect Night's Sleep!! A Very Tasty Breakfast awaited us in the morning! The Management and Staff were very, helpful, friendly and courteous!! Really enjoyed this stop!!

Helpful?
1 Thank Pixie B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 30, 2015

My wife and I traveled to Asheville over Thanksgiving and stayed at the above property. Being a Marriott rewards member I expected a nice clean property, that would live up to the Marriott standards. I did not receive that. The room was dirty, the drapes had what looked like dried blood, and there was mold in the bathroom. I understand... More 

Helpful?
1 Thank Adam M
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Please allow me to apologize for any inconveniences or inefficiencies you experienced during your stay. I assure you this is not our norm and I wish you had mentioned your dissatisfaction to me prior to checkout so that I could investigate further. Unfortunately, with the limited amount of information from this review I am unable to locate the... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 15, 2015

Hotel was clean and good amenities. Continental breakfast was good and well stocked. Staff very nice and friendly. The only issue was road construction on Tunnel Road and you could not make a left turn from hotel. Enjoyable trip.

Helpful?
Thank Jimmy A
Lawrenceburg, Indiana
Level Contributor
109 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 30, 2015 via mobile

This Marriott property provides the quality & convenience that you should expect. The facility is fresh and has the amenities you can count on from Marriott. Nice hot breakfast, beautiful indoor pool with extended hours and of course a well equipped exercise area. Very comfortable bed and very friendly staff. We'll be back!

Helpful?
Thank jbla1951
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 17, 2015 via mobile

Disappointing and low quality - we booked a room for 4 adults + 2 children, but got a truly lousy room with two small double beds stacked together and the kids were supposed to share a sofa. When questioning this we were told that the rooms a fire-approved for 6persons and it was not their problem that Hotel.com booked these... More 

Helpful?
2 Thank Susanne W
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, I would like to first apologize for the inconveniences you experienced during your recent stay. While it is true that Hotels.com has the appropriate information for out hotel, sometimes that information isn't conveyed to guests properly. Our studio suites are not designed for more than 5 people, which allows for 2 in each bed and one comfortably on... More 

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