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SpringHill Suites Asheville

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2 Buckstone Place, Asheville, NC 28805
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SpringHill Suites Asheville
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SpringHill Suites Asheville
SpringHill Suites Asheville
SpringHill Suites Asheville
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237 reviews from our community

Traveler rating
    67
    105
    41
    17
    7
See reviews for
76
76
5
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
  • All months
    (237)
  • Mar-May only
    (56)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (41)
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2 reviews
4 of 5 stars Reviewed 2 weeks ago

I booked a suite at this hotel for a Bachelorette party. The room was very large with 2 full beds, a kitchen, and a pull out sofa. Though a bit tight for the amount of girls and luggage we had a great stay. The indoor pool and hot tub was very clean and fun! (hate that it closes at 11)... More 

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Top Contributor
153 reviews 153 reviews
21 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We found this hotel to be the best in the area for comparable properties. The beds were very comfortable (including the pillows). Their towels and bathroom amenities were also above average. The best part for us was the staff. They went out of their was to help us from the start (making our reservation), suggesting restaurants and storing some of... More 

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Rockville, Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We are Mariott reward members and are great fans of the hotels and service level of the staff This is why we where very surprised this stay the guy at the front desk was rude and obnoxious and acted like we are bothering him the pool was green and not clean... We had a problem with the bill the front... More 

Was this review helpful? Yes 3
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Thank you for your comments concerning your recent stay. I apologize for the inconvenience you experienced during your stay and will utilize your comments to better serve future guests. We were filled to capacity over the weekend in question and received glowing comments from other guests about the friendliness of our staff and cleanliness of the hotel. You... More 

S. Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel because it was one of the few that could accomodate 5 in one room and it was reasonably priced. Our room was clean and quiet despite being near the elevator on the second floor and the beds were comfortable and was stocked with a mini fridge, and microwave. We were only given 3 sets of towels... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Thank you for your comments surrounding your recent stay in Asheville, NC. We appreciate your feedback and use it to better serve our guests. We are happy you found the hotel convenient and our staff friendly. We take pride in taking care of our guests and appreciate your compliments. Unfortunately, we had experienced an issue with our pool... More 

Purcellville, Virginia
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is one of the few hotels in the area with more than one bed so three people can share a room without using a sofa bed (hate those). There is also a sofa bed so those who don't mind them can put 6 in a room. We chose a "suite" on the premise it had separate living and sleeping... More 

Was this review helpful? Yes 2
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, Thank you for providing feedback surrounding your recent stay. I appreciate your comments and apologize for the inconveniences your experienced with the layout of our suites. Our rooms are all studio suites offering one large room with multiple areas within one space. I completely understand your frustration with the vanity outside of the bathroom. It certainly can pose... More 

Springfield, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel had wonderful employees that were very helpful, warm and accommodating. The breakfast was wonderful and their hostess was amazing! The room was adequate for a family of five but a little tight. Once you open the sleeper sofa you could not get easily to the door or refrig. The downside was that the pool and whirlpool were green... More 

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Tennessee
Contributor
17 reviews 17 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is clean, comfortable, quiet but what stood out for us was the good coffee always available in the lobby and the above-average breakfast every morning, with sausage and scrambled eggs with -thank you Spring Hill Suites!- salsa and cheese options!!! Oatmeal was also good with a variety of tasty toppings. Loved the chance to have two rooms connected for... More 

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Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

Turned out to be a Marriott experience, great. The staff was courteous. They spoke to us at every turn. They were knowledge of the area and even suggested several places to visit. I was there for a friends Birthday checking out the brewery capital of the world. I would definitely recommend this property to anyone

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Lafayette, Tennessee
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 23, 2015

Stayed here for one night end of January. Front desk lady was not pleasant at all upon arrival. I used a corporate ID code for a discounted stay. She asked for my ID and I provided it. She then made copies. She never thanked me for staying again with them or thanked me for being a Platinum member. I felt... More 

Was this review helpful? Yes 2
shsasheville, Manager at SpringHill Suites Asheville, responded to this review

My apologies on behalf of our entire team for the unpleasant reception you experienced upon checking in and out of our hotel. This most definitely is not our normal practice as our guests frequently comment about the friendliness of our entire staff. As for verifying qualifying information for a discounted rate you have booked, we will continue to verify just... More 

Durham, North Carolina
Top Contributor
126 reviews 126 reviews
28 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 26, 2015

Just a very nice place to say at reasonable cost, with friendly staff, comfortable and quiet rooms, good breakfast, nice Jacuzzi, pool, and exercise room; and very convenient to most of Asheville. This hotel is one of three in the immediate area, along with a Courtyard by Marriott and Hampton Inn by Hilton. We’ve been to all three and all... More 

Was this review helpful? Yes 2
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