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SpringHill Suites Asheville

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2 Buckstone Place, Asheville, NC 28805
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SpringHill Suites Asheville
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SpringHill Suites Asheville
SpringHill Suites Asheville
SpringHill Suites Asheville
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230 reviews from our community

Traveler rating
    66
    101
    40
    16
    7
See reviews for
71
75
5
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Turned out to be a Marriott experience, great. The staff was courteous. They spoke to us at every turn. They were knowledge of the area and even suggested several places to visit. I was there for a friends Birthday checking out the brewery capital of the world. I would definitely recommend this property to anyone

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Lafayette, Tennessee
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 23, 2015

Stayed here for one night end of January. Front desk lady was not pleasant at all upon arrival. I used a corporate ID code for a discounted stay. She asked for my ID and I provided it. She then made copies. She never thanked me for staying again with them or thanked me for being a Platinum member. I felt... More 

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shsasheville, Manager at SpringHill Suites Asheville, responded to this review

My apologies on behalf of our entire team for the unpleasant reception you experienced upon checking in and out of our hotel. This most definitely is not our normal practice as our guests frequently comment about the friendliness of our entire staff. As for verifying qualifying information for a discounted rate you have booked, we will continue to verify just... More 

Durham, North Carolina
Top Contributor
124 reviews 124 reviews
28 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 26, 2015

Just a very nice place to say at reasonable cost, with friendly staff, comfortable and quiet rooms, good breakfast, nice Jacuzzi, pool, and exercise room; and very convenient to most of Asheville. This hotel is one of three in the immediate area, along with a Courtyard by Marriott and Hampton Inn by Hilton. We’ve been to all three and all... More 

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West Columbia, South Carolina
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2015

We purchased a package through Biltmore House & Gardens and chose this hotel based on price, location to Biltmore, as well as many restaurants and shops nearby. We were pleasantly surprised and enjoyed our stay. The room was clean and roomy even though the bed was a "little" uncomfortable and the cushions on the sleeper sofa were a little sunken... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 17, 2015

I stayed at this hotel last year and loved it; everyone was courteous and nice. This year however, I witnessed on two accounts, staff pushing little children out of the way. The breakfast staff was rude and grumpy. There is simply no reason to be so unpleasant, especially to a child. The tall bald man at the front dest was... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, On behalf of our entire team, please accept my apology for the inconveniences you experienced during your stay. I can assure you that I have already brought this information to the attention of all involved to make sure this kind of reception isn't repeated. Your comments have not gone unnoticed and will be used to better train our... More 

Natrona County
Top Contributor
100 reviews 100 reviews
81 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed January 15, 2015

The best thing we experienced at this hotel was a great staff! Friendly, courteous, welcoming & accommodating. It is an older Springhill and an earlier review said they are slated for a renovation. The bumpy elevator ride prompted me to notice an up to date certificate of inspection prominently posted. Our room had a TV on the wall across from... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you so much for your kind words and compliments on our staff. I am thrilled you had a nice stay and the best compliment we can ever receive is for a guest to return to visit.. We look forward to seeing you in the future! More 

Charlotte, North Carolina
Top Contributor
81 reviews 81 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 27, 2014

We only stayed one night, but we will definitely come back. The location is very convenient to all Asheville attractions. It is just minutes down Tunnel Road to downtown. Our room was very nice. There is a kitchen area, desk area, tv / couch area and then a separate "room" with the bed. The bathroom is off of the bedroom.... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you kindly for your comments and compliments surrounding your stay with us. We appreciate your feedback and use it to better serve our guests in the future. I am happy your stay was pleasant and we look forward to seeing you on a future visit! More 

2 reviews
3 of 5 stars Reviewed December 21, 2014

The staff was EXTREMELY friendly, FAST check in ... the decor was really ... different. Had a King Suite. The bed was VERY comfortable. The room layout was way different (layout was backwards to any hotel I had ever seen). The Tunnel Rd location was very convenient to everything we wanted to do. Breakfast was decent. Over all, it was... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you for your review and for your kind comments about our staff. We appreicate your business and are happy to have been able to provide you with a nice stay while in Asheville. Our decor is chosen by Marriott and will be changing in the future. Our hope is that you will return to visit when you are in... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2014

The staff was friendly upon arrival. The room was really clean and it had everything we needed. The bed and pillows were to die for along with the crisp white linens. We loved the Ihome clock that u can put your iPhone on the cradle that we stopped on our way home and purchased us one for home. We stayed... More 

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Gainesville, Florida
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 4, 2014

We have stayed at Marriott hotels 47 days this past year. This is by far not up to the usual standard. First let me start by our check in. We requested early check in and as gold members we were rewarded by the room right next to the very noisy elevator. There were several bugs in our room. At least... More 

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