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SpringHill Suites Asheville

3.0 of 5 2 Buckstone Place, Asheville, NC 28805
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SpringHill Suites Asheville
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SpringHill Suites Asheville
SpringHill Suites Asheville
SpringHill Suites Asheville
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229 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lafayette, Tennessee
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night end of January. Front desk lady was not pleasant at all upon arrival. I used a corporate ID code for a discounted stay. She asked for my ID and I provided it. She then made copies. She never thanked me for staying again with them or thanked me for being a Platinum member. I felt... More 

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Durham, North Carolina
Top Contributor
117 reviews 117 reviews
26 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just a very nice place to say at reasonable cost, with friendly staff, comfortable and quiet rooms, good breakfast, nice Jacuzzi, pool, and exercise room; and very convenient to most of Asheville. This hotel is one of three in the immediate area, along with a Courtyard by Marriott and Hampton Inn by Hilton. We’ve been to all three and all... More 

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West Columbia, South Carolina
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2015

We purchased a package through Biltmore House & Gardens and chose this hotel based on price, location to Biltmore, as well as many restaurants and shops nearby. We were pleasantly surprised and enjoyed our stay. The room was clean and roomy even though the bed was a "little" uncomfortable and the cushions on the sleeper sofa were a little sunken... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 17, 2015 via mobile

I stayed at this hotel last year and loved it; everyone was courteous and nice. This year however, I witnessed on two accounts, staff pushing little children out of the way. The breakfast staff was rude and grumpy. There is simply no reason to be so unpleasant, especially to a child. The tall bald man at the front dest was... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Dear Guest, On behalf of our entire team, please accept my apology for the inconveniences you experienced during your stay. I can assure you that I have already brought this information to the attention of all involved to make sure this kind of reception isn't repeated. Your comments have not gone unnoticed and will be used to better train our... More 

Natrona County
Top Contributor
100 reviews 100 reviews
81 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed January 15, 2015

The best thing we experienced at this hotel was a great staff! Friendly, courteous, welcoming & accommodating. It is an older Springhill and an earlier review said they are slated for a renovation. The bumpy elevator ride prompted me to notice an up to date certificate of inspection prominently posted. Our room had a TV on the wall across from... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you so much for your kind words and compliments on our staff. I am thrilled you had a nice stay and the best compliment we can ever receive is for a guest to return to visit.. We look forward to seeing you in the future! More 

Charlotte, North Carolina
Top Contributor
80 reviews 80 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 27, 2014

We only stayed one night, but we will definitely come back. The location is very convenient to all Asheville attractions. It is just minutes down Tunnel Road to downtown. Our room was very nice. There is a kitchen area, desk area, tv / couch area and then a separate "room" with the bed. The bathroom is off of the bedroom.... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you kindly for your comments and compliments surrounding your stay with us. We appreciate your feedback and use it to better serve our guests in the future. I am happy your stay was pleasant and we look forward to seeing you on a future visit! More 

2 reviews
3 of 5 stars Reviewed December 21, 2014

The staff was EXTREMELY friendly, FAST check in ... the decor was really ... different. Had a King Suite. The bed was VERY comfortable. The room layout was way different (layout was backwards to any hotel I had ever seen). The Tunnel Rd location was very convenient to everything we wanted to do. Breakfast was decent. Over all, it was... More 

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shsasheville, General Manager at SpringHill Suites Asheville, responded to this review

Thank you for your review and for your kind comments about our staff. We appreicate your business and are happy to have been able to provide you with a nice stay while in Asheville. Our decor is chosen by Marriott and will be changing in the future. Our hope is that you will return to visit when you are in... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2014 via mobile

The staff was friendly upon arrival. The room was really clean and it had everything we needed. The bed and pillows were to die for along with the crisp white linens. We loved the Ihome clock that u can put your iPhone on the cradle that we stopped on our way home and purchased us one for home. We stayed... More 

Was this review helpful? Yes 1
Gainesville, Florida
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 4, 2014

We have stayed at Marriott hotels 47 days this past year. This is by far not up to the usual standard. First let me start by our check in. We requested early check in and as gold members we were rewarded by the room right next to the very noisy elevator. There were several bugs in our room. At least... More 

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Roswell, Georgia
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 22, 2014

We tend to stay at Springhill Suites. This one was not as others we have been in. Carpet in room had holes in it. When we pulled out couch there were crumbs on mattress. The breakfast was good. Beware of pool. I swam in it and it had so much chlorine my eyes turned beat red. It was so cloody... More 

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Additional Information about SpringHill Suites Asheville

Address: 2 Buckstone Place, Asheville, NC 28805
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Asheville 3*
Number of rooms: 88
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Also Known As:
Springhill Suites Asheville Hotel Asheville
Asheville Springhill Suites
Hotel Style:
#5 Green Hotel in Asheville

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