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Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC

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845 Brevard Road, Asheville, NC 28806
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Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC
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Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC
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436 reviews from our community

Traveler rating
    244
    131
    37
    15
    9
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126
180
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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    (436)
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    (103)
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Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed one night after an enjoyable visit to the Biltmore Estate. We picked this hotel because of our previous experiences with Country Inn & Suites and the economical price compared to other hotels in the area. The first thing you notice is the tiny parking lot. The hotel is shoe-horned into a very small lot and parking is very... More 

Was this review helpful? Yes
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC, responded to this review

Thank you, Scott, for taking the time to share your feedback. I personally apologize you didn't have the quality of experience we pride ourselves on delivering consistently to all of our guests at this little hotel. I promise that we will use your constructive comments to help us in our efforts to continually improve our hotel and services, and we... More 

Schwechat
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago NEW

This Country Inn is located in a rather tight spot as compared to other locations, but the staff's helpfulness and simple friendliness and service make the difference. Nice location if you like outlet malls.

Was this review helpful? Yes
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC, responded to this review

You've gone and made us blush! Thank you for recognizing our staff. It is a wonderful team of hospitality professionals we have assembled here, and I too think that makes all the difference. Come back anytime -- we will be very glad to have you as our guests again. More 

charleston,sc
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Brevard Rd Country Inns & Suites, Asheville is our preferred place to stay in Asheville,NC.Good prices,cordial staff,lovely breakfast & good accomodations. I hope 5 is the top rating & not the bottom- no instructions with review.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC, responded to this review

Five is the top rating and we are so glad you enjoy it here as our guest! It's not every hotel that gets to have such wonderful customers! To be appreciated for our staff of hospitality professionals, our service, and amenities.... We're a little hotel and we just naturally care deeply about our guests and there experiences staying with us... More 

Augusta,GA
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is right off interstate, only one way in and out, cramped parking. The front of hotel was undergoing a new roof over entrance, could have been dangerous. We were placed in a room initially right over the entrance, the construction guys were right out our window. We asked to be moved, the front desk staff were very nice... More 

Was this review helpful? Yes 1
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC, responded to this review

Hi Cheryl! It was a real pleasure to have you all as our guests. Thank you for the feedback, and this TripAdvisor review. Your praise for the hotel's service staff, our guest rooms, and amenities, well, it means the world to us to know it is appreciated. The exterior renovations are wrapping up the final touches of almost five months... More 

San Francisco, California
Top Contributor
78 reviews 78 reviews
25 hotel reviews
166 helpful votes 166 helpful votes
3 of 5 stars Reviewed 1 week ago

I believe I've finally perfected my waffle iron technique. After years of staying at budget-conscious hotels where I didn't even know I was supposed to pour batter into the iron much less flip the thing, I have become a waffle iron ninja master. Just ask the young Chinese tourist who kept staring at my dexterity and how I picked up... More 

Was this review helpful? Yes 1
CISBILTMORESQUARE, Good Humored Reply Maker, and Hotel General Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC, responded to this review

We're so glad you stayed with us! You've no idea! You pretended you didn't notice, but I also observed your impressive Ninja Skills at the Waffle Machine, with great appreciation for your superb dexterity. As you know, we are just a small team of dedicated hospitality professionals, and it is a little hotel, but we can have great appreciation for... More 

Alabama
Contributor
19 reviews 19 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was undergoing outside renovation while we were there but since it was a weekend with no work going on, it did not bother us at all. Would have probably been a minor annoyance during the week. The hotel was clean and well-maintained and the staff was friendly and helpful. The continental breakfast was good. My daughter and I... More 

Was this review helpful? Yes
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC, responded to this review

Terribly sorry about the misunderstanding, nothing is directly within walking distance. We have a NEW (opened: 5/1/15) Asheville Outlet Mall with food court, many different cultural restaurants, and a several local favorites all within 1/2mile radius but NOT walk friendly. This area is very safe, but with increased traffic from the mall even crossing the road could be difficult during... More 

Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Our suite was the perfect set up for me and my 2 adult children. The sitting room with sleep sofa and 2 bathrooms gave us all the room and comfort we were expecting. The buffet breakfast was quite good and the cost of these amenities was very reasonable. Travel time to the Biltmore House entrance was under 15 minutes.

Was this review helpful? Yes
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, NC, responded to this review

So glad we met your needs to such satisfaction! We try not to overprice our upgrades, always check before or at check in, as low as 10-20$ for a jacuzzi tub or extra room makes everyone happy. We also try to push the envelop with our breakfast, french toast, sausage links, bacon, omelets, and much more on a rotating menu... More 

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