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Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall

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845 Brevard Road, Asheville, NC 28806
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1 room 1 guest
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Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall
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501 Reviews from our TripAdvisor Community

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Traveler rating
    266
    154
    51
    20
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (501)
  • Mar-May only
    (110)
  • Jun-Aug only
    (148)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (102)
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Massapequa, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed here one day on a road trip with my family. The staff was friendly, room and pool was clean, and the free breakfast was one of the best I ever had. I would definitely stay here again. Angela- Massapequa Park

Review collected in partnership with Country Inns & Suites By Carlson

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1 review
2 of 5 stars Reviewed 4 days ago NEW

Stayed 8/29/2015. Got to room around 3:30 pm and within the 15 minutes of stay, found a bobby pin, safety pin that was open and lint all over the floor. Called the front desk and told them the floor needed swept, as obviously it had not been swept. We were leaving around 4:00 pm to go out for the evening... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

Thank you for choosing to stay with us. We really care about our guests, and ensuring that all of our guests have a good stay, guides my efforts. Thank you for letting me know about the experience you had. I extend you my personal apology, on behalf of the hotel and our staff that you experienced anything other than our... More 

New Jersey
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a jacuzzi king bed suite for 2 nights. I'll tell you the good and the bad. The good: -breakfast was decent, clean, plentiful. -location is convenient off of the highway, also close to Blue Ridge Parkway -love having outlets across the street (i like shopping!) -nearby restaurants -the little swimming pool was small but no one else was... More 

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Berthoud
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We chose this location because of the decent reviews on Tripadvisor....NOT A GOOD CALL! I don't know if they were on their best behavior when the reviewers were there, but this stay could not have gone worse for us. We showed up late (11:30) because of a long drive. We were tired and just wanted to get to bed. When... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and for the issues you experienced with the noise. We were pleased to hear that the breakfast was good and that the staff in the breakfast room was good and attentive. We will discuss the conditions of your... More 

Chapel Hill, North Carolina
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Outside appearance was shabby and dirty front door right up against parking area. Very small pool. Room was clean and comfortable. Staff was friendly and accommodating. Nice breakfast. First impression was very disappointing.

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Pawcatuck, Connecticut
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all, Mr. Andrew at the front desk needs to go back to school to learn about the hospitality business because his approach to customer service is more like a traffic stop. "I need to see your credit card and photo id", "fill out the highlighted areas" then silence. I wait a little bit then ask him if that's... More 

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