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Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall

Certificate of Excellence
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845 Brevard Road, Asheville, NC 28806
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Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall
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Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall
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410 reviews from our community

Traveler rating
    232
    122
    33
    15
    8
See reviews for
121
162
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband surprised me with a suite that included a jacuzzi! It was a really nice, quiet room. The staff were very friendly and competent. And the location was perfect for enjoying Asheville, as everything was within easy distance.

Was this review helpful? Yes
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

I'm glad you enjoyed your stay and it was very sweet of your husband to surprise you with the suite. The staff and I try very hard to make our guest feel comfortable and welcome. I'm glad we succeeded in doing that. I hope you will return to enjoy more of our beautiful city and the new Asheville Outlet mall... More 

Broadalbin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Have stayed at several Country Inns and Suites lately, because I find they are an excellent value and have been located in areas where I happen to need them. This facility was up to the standard and we had a great visit to the Biltmore Estate, a short 7 minute drive. Exterior work, which is obvious from the road did... More 

Was this review helpful? Yes
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

Thank you for staying with us and for writing such a nice review. I'm happy to know that the renovations did not affect your visit and we're glad that we met your expectations. We think our breakfast is second to none for the size of our hotel and it's nice to hear that you agree. I'm glad that your visit... More 

Jacksonville, Florida
Top Contributor
54 reviews 54 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The price was right, but we got what we paid for. The highlight was the hot breakfast. The room was below average, with a slow-draining tub, and fitted sheets on the bed which came loose and wrapped up our feet each night. Staff was ok, but the hotel left a lot to be desired.

Was this review helpful? Yes 1
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

Thank you for staying with us. I'm glad that the staff was pleasant and the breakfast was good. I want to personally apologize for the disappointing experience you had during your stay. More 

kentucky
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a girl's weekend (Biltmore). The hotel is clean, very homey....coffee, tea and cookies in lobby - very friendly staff. The free breakfast is great (not just pastries and juice)...one day it was eggs and sausage, the next it was eggs, bacon, biscuits and gravy...Not to mention always having homemade waffles and grits, numerous pastries, muffins, bagels,... More 

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CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

Thank you for choosing to stay with us. We are pleased to hear that you enjoyed girls weekend. The staff and I try very hard to make our guest feel comfortable and welcome. We're glad we did that for you. Thank you for mentioning our breakfast and it's wide variety to choose from. We hope to see you again. More 

Boone, North Carolina
Top Contributor
65 reviews 65 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Really uncomfortable beds, sheets and pillows . AC impossible to regulate EQUALS poor sleep The worst quality breakfast of any place I've ever stayed ( that had breakfast included) totally inedible I booked last minute due to reviews Big mistake never again

Was this review helpful? Yes 1
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

Thank you, drpeaceman, for reviewing your recent stay at our little hotel. I've personally tried to reach out to you with a telephone call since seeing this review published, but have not yet heard back from you. We do wish you had let us know about these issues while you were here, when there might have been something that could... More 

Cincinnati, Ohio
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is clean but they only have an outdoor pool. I stayed one night February 23. When I checked in I asked for club Carlson points but didn't have my card. I was told I was out of luck. I attempted to have a two day stay march 2. I booked the through booking.com

Was this review helpful? Yes
CISBILTMORESQUARE, General Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

Ferkins3264128, I have called you on the telephone, but have yet to speak with you. I want to personally apologize for the disappointing experience you had when you most recently came to stay. It's true that the Carlson Club rewards program is only available to guests who book directly through Carlson's brand websites, central reservations call center, and directly with... More 

Franklin, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

we live in Franklin about 85 miles from my wife's oncologist She was scheduled for a lumpectomy on Thursday and had pre op Wednesday There was a good chance of snow so I booked a room online because I knew the location it is close to cancer center My wife had already stayed there on a business trip a few... More 

Was this review helpful? Yes 2
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Biltmore Square Mall, responded to this review

We are happy you stayed with us. We are happy to have you as a return guest. I'm glad we were so close that you could be close by the cancer center, for your wife's procedure. We wish you all the best. We hope to see you again under better circumstances. More 

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