This chain is one that I trust and have always had good luck. This hotel is in the process of remodeling and we got an updated room with down bedding and updated bathroom. The remodel was well done unlike some hotels in which we have stayed. The only drawback is the tiny outdoor pool and no spa. This is a... more

PROS: a couple of college-aged girls at the front desk were nice when we asked questions; there is a computer in the lobby for guest use (though beware rude guests who stand directly over your shoulder - seriously - where are these people from?); the rooms were fairly large (we had a King); the beds were comfy; the bathrooms were... more

I just have to believe this property will become better. Our stay will met with a totally rude person at the front desk that insisted that she complete her personal call on the telephone before attending to customers. I know it was only three or four minutes, however listening to a personal call for that long seems an eternity. I... more

We stayed at this hotel for a couple of days in May while visiting the BIltmore house and other attractions in the area. We found the staff friendly, the room clean and comfortable. I would recommend this hotel, it is only 15-20 minutes to the Biltmore house. There is a place just down the road from the hotel called Stone... more

We had a large group for a Basketball Tournament. Approx. 28 families from our group was there. They are in the process of remodeling, but did not get in our way. It was very clean hotel, pool small but nice. We were not expecting anything big so just fine for us. Breakfast area was great, good breakfast and kept all... more

This is the worst experience EVER and is entirely due to a dishonest staff and a customer service department that does not care. We found unauthorized charges to our credit card and despite numerous phone calls, letters etc., no one seems to care. We finally filed a formal complaint with the bbb. Stay here at your own risk. more

My boyfriend & I stayed here for a night on our way to a wedding in North Carolina. We found it to be a good value & conveniently located -- a short drive to downtown Asheville, to the Biltmore Estate & the Blue Ridge Parkway. The front desk was friendly, polite & well-prepared with areas maps plus printed directions to... more

The staff at this hotel was very friendly and helpful, but the hotel needs a lot of improvements and updating. The amenities were nice -an easy chair, coffee pot, iron, nice size compact frig and freezer plus a microwave - but that didn't compensate for the small, thin towels and the a/c unit that blasted air right across the bed.... more

When looking for a hotel to stay in the Mountains we didn't know what we were going to get - we were pleasantly surprised. This hotel was wonderful - one of the cleanest hotels I have ever stayed at and a great breakfast. If you’re looking to be close to downtown this is not the hotel for you, but you... more