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Residence Inn Asheville Biltmore

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701 Biltmore Avenue, Asheville, NC 28803
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1 room 1 guest
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Residence Inn Asheville Biltmore
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304 Reviews from our TripAdvisor Community

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Traveler rating
    129
    98
    44
    22
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southern Pines, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed long weekend here, very convenient location, great staff, and nice accomodations. Complimentary breakfast well stocked and generous offerings. Had two room suite and plenty of room for all. Housekeeping staff very attentive and fron desk folk always with a smile, Marcy was especially helpful but all were great!

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Knoxville, Tennessee
Level Contributor
209 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is only about 5 blocks from the gate to the Biltmore Estate. It is just up the hill toward town from the Biltmore village. It is an adequate place to stay based on normal Residence Inn standards. It seemed to have aged some however we saw no maintenance problems. Parking is a little limited and the eating area... More 

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BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Jotum, Thank you for sharing your review of the Residence Inn Biltmore. We are pleased you had friendly encounters with our staff and that you enjoyed our location in beautiful Biltmore Village, near Biltmore Estate. We hope you enjoyed your time in Asheville and we appreciate your business! Sincerely, Lauren McDevitt Marketing and Guest Relations Residence Inn Biltmore More 

North Carolina
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Ok, I'm a platinum premier Marriott member and by far, out of all the properties I've ever stayed in, this was the worst! Unfriendly staff met us at the front desk and it went downhill from there. The rooms are badly worn, major refurb needed. The sidewalks and outdoor area needs to be powerwashed desperately (black mold everywhere) and the... More 

Was this review helpful? Yes 3
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Travelingzumbamom, We appreciate your feedback and truly apologize for your not being able to provide you with a positive stay at our property. Please know that these areas of concern are being addressed internally. We do thank you for your business and hope you consider staying with us again so that we can show you a better experience. Sincerely,... More 

Cleveland, Ohio
Level Contributor
165 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well, this hotel really needs to be re-located and built from the ground up. Most everything is outdated and is in "maintenance" mode. First the positives. The staff was courteous and helpful and the rooms were clean. Now for the challenges. The hotel is serviced by only one small elevator that only fits about 4 adults. Between up and down... More 

Was this review helpful? Yes 2
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Irreverent-in-Cleve, We appreciate your feedback. We do apologize for any inconveniences you experienced while staying with us and we do appreciate your business. Sincerely, Lauren McDevitt Marketing and Guest Relations Residence Inn Biltmore More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an average residence inn. Location is close to everything (hospital, biltmore, downtown) but still a drive. Traffic and parking in Asheville seems to get worse every time I go there so I would take that into account. Everything about the hotel was fine - nothing special. I stay at residence inns frequently and I would say the breakfast... More 

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BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear A3476DMthomasb, Thank you for your feedback regarding the Residence Inn Biltmore. We are glad you found our location convenient and close to downtown and the Biltmore Estate, and we would like to add that Biltmore Village is walkable from the hotel. We are sorry that you did not enjoy our breakfast, as we feature fresh eggs, pastries, bacon, sausage,... More 

Fort Myers, Florida
Level Contributor
187 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed July 19, 2015

Very friendly and helpful staff. Comfortable bed in a quiet room. Location just minutes from the action in downtown Asheville and the Biltmore estate. Tasty breakfast to start your day. Having a fridge and stove top is a great way to keep your vacation expenses in check. It is a Marriott property what more do I need to say.

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LA
Level Contributor
109 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 15, 2015

Booked via website, everything as booked. Friendly arrival and departure. Accurate billing. No problems encountered. Wifi speed was okay. Rooms were clean and well equipped.Family were very happy with this Residence Inn. We would stay again.

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Fort Lauderdale, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 13, 2015

My experience was pleasant. I read other comments about the front desk being rude. I found the opposite. They were friendly and helpful and very nice. I encountered 5 different front desk staff members and all of them were kind and very helpful. The rooms are sufficient, clean, the dressers and desk furniture is very cheap and outdated but the... More 

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BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Doug S, We appreciate your feedback. It is great to hear that you found our staff very helpful and kind during your stay with us, and that you enjoyed our breakfast offering each morning. We do apologize for the issues you encountered during your time at the hotel, and we are sorry you did not enjoy our tempur-pedic mattresses,... More 

Ponte Vedra Beach, Florida
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 11, 2015

Stayed 3 nights with a family of 6. As Residence Inn's go, this was right smack in the middle for quality. Nice family hotel with friendly, accommodating staff. However, the structure was very plain and could use a facelift. If you are looking for fancy, upscale, you may be disappointed. If you looking for a nice, clean hotel with friendly... More 

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2 reviews
4 of 5 stars Reviewed July 1, 2015

The staff at the hotel were very friendly and helpful. The room was clean and met the basic needs. It's not really in walking distance of much, but we drove to shops and food. This is a great place if you need longer stay or for families open to swapping "frills" for space

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