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Residence Inn Asheville Biltmore

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701 Biltmore Avenue, Asheville, NC 28803
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Residence Inn Asheville Biltmore
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Residence Inn Asheville Biltmore
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284 reviews from our community

Traveler rating
    123
    93
    38
    20
    10
See reviews for
86
105
18
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Davie, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great location for going to the Biltmore. It is close to the expressway for easy access. The suite is perfect for spreading out. Loved the fireplace and the kitchen. The staff was friendly and the free breakfast was great.

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Charleston, South Carolina, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have to give a shout out to the night auditor who checked us in late (around midnight) on May 8th. I wish I could remember his name but he was very helpful when we found our our reservation was made for the wrong date. Fantastic customer service. Breakfast was great and our room was very spacious. I would definitely... More 

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Fort Lauderdale, FL
Top Contributor
81 reviews 81 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

We were surprised when we came in that our room smelled like smokers stayed here. The front desk staff very quickly changed our room for us. They were great. We loved our room and the bed was very comfortable. The room was spotless. The location was perfect for us as we wanted to tour the Biltmore. This was only a... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago

We found it extremely difficult to book ten rooms for a family reunion. We could not do it on the Marriott website for Group sales and were directed to deal directly with the hotels Group Sales person. Long story short it took us about five weeks of phone tag etc. At one point after three weeks we asked our local... More 

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BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Thank you for sharing your feedback. While our sales managers handle group bookings for five properties, each individual is extremely thorough with our follow-up process with clients. We did receive your initial booking request through AAA and after finding out more information from them about the needs of your group, our designated sales manager proceeded to work directly with the... More 

Columbia, South Carolina
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location within easy walking distance to the Biltmore Village. Rooms were nice and clean with kitchenettes. Pool and fitness rooms were very good. Free breakfast was good. Staff was friendly. Will stay here again over the Biltmore Hotel.

Was this review helpful? Yes 1
USA-NC
Top Contributor
95 reviews 95 reviews
14 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When another hotel lost our reservation, this was the only hotel we could find a room in. We're glad we did! Yes, parking is difficult at night, yet we always found a space. We were put in a 2BR handicapped suite (all they had) and it was just great! Full kitchen, fireplace. The breakfast was fine---it's nothing fancy---but they have... More 

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BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Hello LR B, We are so glad to have been able to accommodate you at the Residence Inn Biltmore during your recent trip to Asheville! Thank you so much for your positive feedback about our spacious suites, breakfast and wonderful staff. We are appreciative of your business and please come back! Sincerely, Lauren McDevitt Marketing and Guest Relations Residence Inn... More 

Salt Lake City, Utah
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

In all my travels, this is one of the least maintained Marriott property. The rooms are not cleaned very well - dust on furniture and the light fixtures had numerous dead bugs. The pillows were awful. Will not stay here again.

Was this review helpful? Yes 4
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear WLBrad, We appreciate your review and do apologize that your stay did not meet your expectations. We have discussed your feeback internally and addressed the issues with our team members. Our hotel was renovated in 2012 and we have received many positive compliments on our new, modern decor and spacious suites. Again, we are sorry to hear about your... More 

Murrells Inlet, South Carolina
Top Contributor
230 reviews 230 reviews
14 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 12, 2015

Stayed here for a long weekend while taking a course nearby. Hotel is very convenient to all the hot spots - Biltmore Estate, Downtown Asheville, MAHEC, etc. Service and staff were very good. Parking is a little scarce if you get in late; but the MRI facility next door lets them use their parking for overnight. Rooms are spacious and... More 

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BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear OSProfiler, Isn't the McDonalds in Biltmore Village an awesome place? Thank you for sharing your experience at the Residence Inn Biltmore. Its great to hear you enjoyed our wonderful staff, spacious suites and even got a little swim in our pool! Your business is much appreciated and we look forward to having you back! Sincerely, Lauren McDevitt Marketing and... More 

Neptune, Nj
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed April 11, 2015

I tried 6 outlets & my cellphone wouldn't charge in any. A maintence worker came & said that since the table lamps worked the problem was my charger. Luckily, my wife had an extension cord & after plugging my phone into that the charger worked. After 4 nights we went to an Embassy Inn in Charlotte - the charger qorked... More 

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BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear johnNetune_NJ, Thank you for sharing your feedback. We sincerely apologize for any issues you encountered while staying at the Residence Inn Biltmore. We appreciate your business and hope you consider staying with us again. Sincerely, Lauren McDevitt Marketing and Guest Relations Residence Inn Biltmore More 

Battle Creek, Michigan
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 9, 2015 via mobile

I really enjoyed the Residence Inn. Friendly staff (except the breakfast Nazi), awesome breakfast selection, quiet and cozy rooms, and close to town, Biltmore Estate and hiking! A little pricey, or I would have given it 5!!!

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