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Residence Inn Asheville Biltmore

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701 Biltmore Avenue, Asheville, NC 28803
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1 room 1 adult
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Residence Inn Asheville Biltmore
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331 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The place was not in the best shape, but we enjoyed having two bedrooms and an adjoining living and kitchen area. The staff was nice, but the pool was closed most of our visit. We probably wouldn't stay here again, but the breakfast was pretty nice. It was just an older building that could stand some upgrades.

Helpful?
Thank Lady LDS
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Lady LDS, Thank you for your feedback. We appreciate your kind words about our wonderful team members and delicious breakfast that you enjoyed while staying with us. We do apologize for the pool being out of service during your stay, however, our guests were able to use the indoor pool located at a nearby sister property. Our pool is... More 

southern ca
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is the second Marriott property we stayed in on our trip back from the BMW factory in Greenville, SC. We used mobile check-in and the front desk clerk had our key ready. The only real issue here was that we were placed on the first floor when our room preference states upper floor. The night we checked in there... More 

Helpful?
Thank RobJJ51
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear RobJJ51, Thank you for your review! We are so glad that you enjoyed your stay at our hotel and that we were able to provide you with great service, comfortable rooms, and a fun location between Biltmore Village and downtown. We hope to see you at our hotel again on your next BMW car delivery! Sincerely, Lauren Mcdevitt Guest... More 

Creedmoor, North Carolina, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We just needed a room for one night. We were doing a college visit and traveling with 2 teenage daughters. Having the suite with 2 rooms makes the difference in a pleasant trip for all and well....not so pleasant. Even for just one night. We often stay in Residence Inns and are never disappointed. Clean rooms, friendly staff. Quick breakfast... More 

Helpful?
Thank Karinptrck
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Karinptrck, Thank you for your review! We are happy that we were able to be a comfortable and convenient stay for your family during your college visit! We hope your trip was a successful one and that you will choose our property again in the future! Sincerely, Lauren Mcdevitt Guest Relations & Marketing More 

Charlotte, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed here due to inclement weather and Emergency protocols for work, and I have to say the service was unbelievable, specifically the kitchen staff. They cooked and interacted with all of us for the several days we were stuck up there going back and forth for work. The power for the area was out, and they made sure... More 

Helpful?
Thank erinlynnette
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear erinlynnette, Thank you for your review! We greatly appreciate your kind words and are so glad that we were able to provide a great stay for you during the winter storm! We are happy that you were able to experience our great staff and we hope that you will choose to stay with us again if you ever have... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

My family has stayed at this hotel twice in the past year and both experiences were good. When we travel as a family we need a suite to accommodate the 5 of us and so we have stayed in many Residence Inn's and Embassy Suites over the years. By far, this Residence Inn is the cleanest and most friendly we... More 

Helpful?
Thank lesliebrown77
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear lesliebrown77, Thank you for your review! We are so glad that you enjoyed your stay at our property, our yummy breakfast, and friendly staff. Thank you for the alert about the pool deck and we apologize about the accident, and are glad that our staff members working at the time were able to assist you well! We do hope... More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Just like last year, we spent 6 nights at this hotel after Christmas. However, our nice experience ended 5 minutes after we checked out, when our credit card company alerted us that the hotel had made a charge of $250!!! We were still at the parking lot arranging our luggage, so I went inside to ask what was that about.... More 

Helpful?
1 Thank SandyZL
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Sandy ZL, Thank you for sharing your review. We sincerely apologize for the miscommunication regarding this incident that occurred during your stay with us. It is our understanding that the charges have been reversed. We appreciate your repeat business and hope that you contact our manager, Scott, directly to this matter resolved. Sincerely, Lauren McDevitt Marketing and Guest Relations... More 

Denver, Colorado
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 6, 2016 via mobile

We stayed in a queen bed suite and loved the room although when the heat comes on, you can certainly hear it. A problem not the hotel's fault was that a customer's car alarm kept going off two nights in a row for greater than 20'. We enjoyed the hot tub. The staff, from the desk to the kitchen to... More 

Helpful?
Thank Rich S
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Rich S, Thank you for your review! We are so glad that you enjoyed your stay at our hotel, our wonderful staff, and our yummy breakfast. We apologize for the noise from the heat and we will be looking into that. Thank you for your recommendation and we hope you will choose to stay with us again! Sincerely, Lauren... More 

Fort Valley, Virginia
1 review
5 of 5 stars Reviewed December 29, 2015

The hotel was amazing & Marci, Ali, Chris & Pepe were VERY helpful & awesome when it came to service!!! Pepe ran the best family kitchen, it was well stocked with detail to the most minute things. Chris, SAli & Marci were the best source of information, Kevin & Jean

Helpful?
Thank Jean C
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Jean C, Thank you for your review! We are so glad that you enjoyed your stay at our hotel in beautiful Biltmore Village! We are thrilled that our friendly staff was able to help you feel right at home, and we hope you will choose to stay with us again on your next trip to our mountains! Sincerely, Lauren... More 

Arlington, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 25, 2015

The staff at the Residence Inn Asheville is the hotel's real goldmine. Without the staff the hotel would be rated lower. The room description, when reserved, appeared to have 2 bedrooms, one with a queen bed and one with both a queen bed and sofa bed. This however was incorrect and the only sofa bed is in the living room.... More 

Helpful?
Thank SugarBearBQ
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear SugarBearBQ, Thank you for sharing your feedback! We appreciate you recognizing our wonderful team members, especially Pepe and Cristal, and hope they added to your Holiday cheer! We are glad they could accommodate your requests during your stay and enhance your experience with us. We do apologize for the confusing on the room types and would ask that you... More 

Danville, Illinois
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 15, 2015

We had good evening meal (consisting of soup and salad) in addition to a very good breakfast with a large selection of items. The staff was pleasant and check in was very easy. Our room was clean but we found the air conditioning system to be quite noisy.

Helpful?
Thank TOM-LINDAS
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear TOM-LINDAS, Thank you for your review! We are glad that you enjoyed your stay at our hotel, our friendly staff, and our yummy breakfast! We apologize that the air conditioner was not as expected in your room and we will be looking into this. Thank you again and we hope to see you in the near future! Sincerely, Lauren... More 

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