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Downtown Inn & Suites

2.0 of 5
120 Patton Ave., Asheville, NC 28801 (Formerly Days Inn)
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Downtown Inn & Suites
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415 reviews from our community

Traveler rating
    63
    178
    87
    38
    49
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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  • All months
    (415)
  • Mar-May only
    (88)
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    (113)
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Knoxville, Tennessee
Contributor
19 reviews 19 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

We were recently in Asheville for a friend bachelorette party. Upon check in (which was unorganized) we were told a different rate from what we were originally quoted. We were told by the person checking us in that "I'm sorry the person who quoted you this is new". So even though it was their mistake we were understanding & chose... More 

Was this review helpful? Yes 2
NK_Patel-Owner, Owner at Downtown Inn & Suites, responded to this review

There were five guests in this room. This guests received a rollway bed for two nights. The original authorization did not include the charge for the rollaway at the time of check in. The guest refused to pay for the rollaway at the time of check out. Though they did receive the service, we did not charge them for the... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The pictures are misleading, the breakfast bar is a joke,and the rooms need repairs. Lost our reservation,lucky I had printed it out. Owner was asleep in the lobby,and kept yelling and talking in his sleep, the lobby was piled up with pictures stacked up against the walls. Place looked awful inside. Will never go back.

Was this review helpful? Yes 2
NK_Patel-Owner, Owner at Downtown Inn & Suites, responded to this review

We have no record of this individual staying with us, but obviously he/she was able to enter in our lobby so it is possible that he/she was denied the service. It is true there are pictures in the lobby as we are replacing the pictures in the rooms. The Owner of this Hotel is a board certified and licensed physician,... More 

Raleigh, North Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Here's the deal with this place, you CANNOT beat the location and price. Great shopping, dining and nightlife all in a 5-10 minute walk. If value and location are ALL you're concerned with, this is the spot for you. As far as appearance, comfort and service..it was awful. Parking is very limited, the exterior and interior of the property are... More 

Was this review helpful? Yes
NK_Patel-Owner, Owner at Downtown Inn & Suites, responded to this review

It is obvious that this guest had a difficult time when they stayed at our hotel. Parking is limited and they did get a smoking room. It is our policy to discount the room if there is any mismatch in room type. The couple who were arguing about the reservation, had made a reservation for the wrong dates on our... More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I found this hotel while looking for a place to stay downtown with my husband and dog for the weekend. I was excited to see their affordable rates and that they had great reviews. Thanks to reviews I requested a mountain view room when I made my reservation. I also was able to get a discount because my husband is... More 

Was this review helpful? Yes 1
Marion, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I made my reservation over the phone with a staff member March 1st and was emailed my confirmation number seconds later. The day before my stay on March 13th I was emailed a cancellation notice. I called four times and the owner would not speak to me, staff however were sympathetic and curtious. My reservation was cancelled due to me... More 

Was this review helpful? Yes 1
NK_Patel-Owner, Owner at Downtown Inn & Suites, responded to this review

This reservation was canceled on 3-12-15 at 8:50 pm, two days ahead of the arrival date. We tried to explain our policy and cancel the reservation in time not to create any inconvenience. Obviously the owner cannot be available to answer each and every call received at the desk. This should not be considered disrespectful to any individual. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015

I live in Greenville and Asheville is sort of a get away for me. I've been to this hotel three times so far and I've never been dissatisfied. The price is fantastic for the location. If you're visiting Asheville, stay here. You'll enjoy it. You'll be within walking distance of everything downtown, so unless you're planning on exploring elsewhere, you... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2015

Cheap hotel right in the middle of downtown. Clean enough to sleep well and not worry, the experience was good enough to keep going back to. Not much more to say than it's a clean bed for cheap, close to everything you want to be near, and quiet enough.

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 14, 2015

I made a reservation back in November for Valentine's Day weekend. They did not acknowledge our reservation upon arrival even though I had a confirmation number and an email confirmation. The manager also refused to speak with me or my husband. I have stayed here for 15+ years and will never stay here again.

Was this review helpful? Yes 4
NK_Patel-Owner, Owner at Downtown Inn & Suites, responded to this review

This guest made a reservation for a stay at our hotel for arriving date 5-9-2015. This reservation was made by the guest online through our website. The guest arrived at our hotel on 2-14-2015. We confirmed that he had a reservation for arrival date of 5-9-2015, and provided him with the confirmation that was also sent to him through our... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 4, 2015

Did the job for a night. Clean and price right for a city motel. Looks like there is a very nice pool during the summer. One thing to remember is if you live within 15 miles of the owner will not rent a room to you. I guess they found those who wanted to stay at a motel in the... More 

Was this review helpful? Yes 1
Rogersville, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 25, 2015

My husband planned for us to go to Asheville for the weekend for my birthday. We had never been before, so everything was a first for us. The hotel was in a great location for that reason. It was close to everything. Biltmore was around 10 mins away, which was on top of our list of things to do. Also... More 

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