We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Certificate of Excellence
Hotel website
Hotel deals
1914 Old Haywood Road, Asheville, NC 28806
Special Offer
Book early and Save 15%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Professional photosView all
Browse nearby
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Add Photo Write a Review

1,256 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    860
    289
    75
    23
    9
See reviews for
428
504
43
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (1256)
  • Mar-May only
    (318)
  • Jun-Aug only
    (378)
  • Sep-Nov only
    (299)
  • Dec-Feb only
    (261)
All months
Chapel Hill, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 2nd stay, the first was several years ago. When we tried to book a room this time, it was full, so we stayed at a motel down the street, which was a little more expensive. After staying at the other motel for one night, we were so disappointed that we drove up the street to see if,... More 

Was this review helpful? Yes
Marlboro, New Jersey
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Do not get confused by the title, the hotel is 15-minute drive from Biltmore estate. It's a rundown hotel in a bad location outside of Asheville which does not even deserve two stars. There are many nice hotels next to Biltmore, do not make the mistake we did by being foiled by this hotek having Biltmore Estate in the title.

Was this review helpful? Yes 1
Monroe
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Made last minute reservations for a trip to Asheville. The location was good for us, close to the interstate but not a fancy place & no scenic view. Upon arrival we were upgrade to a suite. It was a very nice room, clean and comfortable. The front desk staff was very pleasant and helpful. They made two recommendations for restaurants... More 

Was this review helpful? Yes
Sterling, Virginia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a convenient location. It is close to the interstate and the Blue Ridge Parkway, and Tunnel Road is a quick drive to downtown. There are stores and even a mall nearby. The staff was very helpful, especially with a booking error that was our own fault. Everything was very clean. The pool provided a nice place... More 

Was this review helpful? Yes
Illinois
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

The motel is laid out nicely and located in a good location. The breakfast was adequate and was kept replenished until after posted ending time for breakfast. The internet was not very good, I could not connect to many sites, times out but finally the site did load. I couldn't even make another reservation with out reloading the site multiple... More 

Was this review helpful? Yes 1
CISAshevilleWest, Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

I greatly apologize that you were unhappy with your stay with us. We pride ourselves in always providing excellent service to our guests and I hate to see that we failed this with you. Our Internet is a bit slow, I will admit that, however, we are currently working with a new company to change our Internet speed and make... More 

1 review
5 of 5 stars Reviewed 1 week ago

My family and I stayed here in August. The staff was really kind and accommodating. The pillows and bed were extremely comfortable-we got a great night's sleep. Then in the morning we woke up to a huge selection for breakfast-something for everyone! Definitely a must stay if passing through the area!

Was this review helpful? Yes
Pompano Beach, Florida
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Passing through the Smokies, like the rest of these reviews. Hotel was clean and comfortable. Price was right. Close to a Cracker Barrel,(just down the street) if you don't care for the selection at the hotel. Breakfast was fine. Our overall stay was just that. Only issue was a panhandler waiting on us as we unpacked our vehicle. Was a... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

248 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (60)
Viewed
Hotel & grounds (4)
Viewed
View from room (5)
Viewed
Room/suite (14)
Viewed
Bathroom (6)
Viewed
Other (31)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (176)
Viewed
Amenities (7)
Viewed
Double Queen Room (22)
Viewed
Extended-Stay Suite (29)
Viewed
One Bedroom Suite (26)
Viewed
Pool (3)
Viewed
Restaurants and Bars (6)
Viewed
Single King Room (18)
Viewed
Studio Suite (26)
Viewed
The Hotel (17)
Viewed
Whirlpool Suite (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Asheville hotels
3.0 mi away
Inn on Biltmore Estate
Inn on Biltmore Estate
#1 of 59 in Asheville
4.5 of 5 stars 1,538 reviews
6.0 mi away
Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
5.1 mi away
The Residences at Biltmore
The Residences at Biltmore
#13 of 59 in Asheville
4.5 of 5 stars 908 reviews
Show Prices
Show Prices
Show Prices
5.1 mi away
Doubletree Hotel Biltmore / Asheville
6.4 mi away
Brookstone Lodge
Brookstone Lodge
#25 of 59 in Asheville
4.0 of 5 stars 648 reviews
2.6 mi away
Holiday Inn Express Asheville - Biltmore Square Mall
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay