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Hotel Indigo Asheville Downtown

3.5 of 5 151 Haywood Street, Asheville, NC 28801
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#14 of 59 hotels in Asheville
915 Reviews 4.5 of 5 stars
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Hotel Indigo Asheville Downtown
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Hotel Indigo Asheville Downtown
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915 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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English first
Yorktown, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is nice and the rooms look like the pictures they have posted. Service was great! But there are a few things I did not like. There was no fridge to put leftovers in. We spent a lot of money on food going out but had to leave unfinished food on the table. They are pet friendly but had... More

Was this review helpful? Yes
Simpsonville, South Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This has to be by far one of the worst Hotels we have ever stayed at and we travel quite a bit! Yes the rooms were clean but other than that would have rather stayed at a La Quinta or quality Inn for half the price and twice the amenities! First, the stated price was $465 but discounted to $169... More

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Columbia, South Carolina
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been traveling to Asheville on a regular basis since 1985 and always stay at the historic Asheville icon (not naming names). We decided to stay in the downtown area and chose Hotel Indigo based on trip advisor reviews and photos. There were actually several negative reviews, but honestly (!), I think those people must have been out of... More

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NC
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Wanted to give this place 5 stars as my stay here was awesome, but held off 1/2 a star because the service at breakfast was really slow. Rooms - big rooms, tiled/wood floors, big bathrooms, walk-in shower, good AC, clean, big window, etc. My only complaint here was that the pillows were a little soft and I had to stack... More

Was this review helpful? Yes 1
Staunton, Virginia
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We found the Indigo staff very professional, and the rooms clean, but perhaps Indigo's strongest asset is its very convenient location to downtown Asheville restaurants like Early Girl, Tupelo Honey, Curate and Rhubarb - all within comfortable walking distance; as well as the art galleries and shops that make downtown Asheville such a fun destination.

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Davie, Florida
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I would recommend the 9th floor away from the highway for quiet. Our room was very clean with wooden floors which is nice;Room 905 (I still can't figure out what the photo on the "green" wall was supposed to be. It looks like broccoli but I doubt if the designer had that in mind. Moss perhaps? :) The rooms and... More

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Asheville, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Do you want to experience Asheville, North Carolina? Well, I suggest you treat yourself to staying at The Hotel Indigo, downtown Asheville. As soon as you pull into the Driveway, the Valet Staff makes you feel as though you are arriving at a hotel in a big city. They are the first welcoming face, among many, that you will see... More

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Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are so honored to be your home away from home when you visit Asheville. We treat our guests like family and we enjoy every opportunity to serve. We cannot wait to see you on your next visit! Warmly, Jamie Bratcher Guest Service Manager More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I don't know how all the fabulous reviews of this hotel occurred. When I pay top dollar for a hotel, I expect top-notch service not walking into a tacky lobby and having the front desk person greet me by asking for a credit card and ID. Or having no one help us or even offer to help us with our... More

Was this review helpful? Yes 1
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

I am truly shocked to hear that you had such an awful experience with us. Intuitive, personalized customer service is our most important goal, and I am just devastated that you did not receive this during your visit. Please allow me to express my most sincere apologies. I would like to invite you to contact me directly so that we... More

New York City, New York
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is in a great location, close to restaurants and shopping. The room was very big, clean, wood floors and with a mountain view. Everyone working in the hotel was very friendly. We were celebrating a birthday and the concierge made it special for us upon arrival. Big bathroom.

Was this review helpful? Yes
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are delighted that you enjoyed your birthday visit with us in beautiful Asheville, North Carolina! Please let us know how we can serve you in the future! Warm Regards, Jamie Bratcher Guest Service Manager More

Durham, North Carolina
Top Contributor
124 reviews 124 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall it was a good experience to stay at the Indigo for 3 nights. Spanking new facilities, clean rooms and pleasing decor all around. Helpful and friendly staff make it a positive experience even though there were a few gaps in service. The first day our room was not made up until almost 4pm and only after we called several... More

Was this review helpful? Yes 1
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you for providing such detailed feedback. Our team is the heart of our operation, and we are thrilled that their excellent service made up for some of the hiccups you experienced. If you would like to, I would encourage you to share more with me as to how we might improve our restaurant and bar offerings. We appreciate any... More

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Additional Information about Hotel Indigo Asheville Downtown

Address: 151 Haywood Street, Asheville, NC 28801
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
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237 photos of this hotel

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Amenities

Hotel Style
#1 Green Hotel in #9 Business Hotel in #12 Family Hotel in #14 Romantic Hotel in
Hotel Class
Official Description (provided by the hotel)
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Complimentary parking allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
Number of rooms
100

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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