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All 59 Asheville hotels

Hotel Indigo Asheville Downtown

3.5 of 5 Hotel   |   151 Haywood Street, Asheville, NC 28801
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88%
Ranked #12 of 59 hotels in Asheville
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
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839 people have reviewed this hotel

Traveler rating
    510
    229
    64
    22
    14
See reviews for
106
453
28
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
  • English first
  • German first
  • Any
English first
Kentucky
Top Contributor
145 reviews 145 reviews
54 hotel reviews
285 helpful votes 285 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I enjoyed my one-night stay at Hotel Indigo. Reception staff was pleasant and helpful in recommending area restaurants and in providing directions. My room was stylish and had personality. Best of all---it was QUIET. I was not disturbed by traffic noise or other noise inside the hotel. I enjoyed shopping and dining in the downtown area (walking distance from hotel).... More

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Colorado, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We enjoyed 4 nights at the indigo recently. The room was very clean and comfortable. The staff was extremely friendly and accommodating. Free parking garage was great. within walking distance to everything downtown and convenient location when driving. We were on the 12th floor facing South (I think), view was nice. My parents were on the 3rd floor facing highway... More

Was this review helpful? Yes 1
Asheville, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Rooms were nice, but some furniture a bit dated. Was there on a windy day and could feel the draft in my room. Don't get suckered in to paying extra for the "mountain view", as they fail to mention that it is also "noisy busy interstate view". Most staff was friendly except counter guy in restaurant. Had to check out... More

Was this review helpful? Yes 1
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are truly remorseful that you did not enjoy your visit with us. Your feedback is essential in helping us improve our services. We are located in the thriving cultural mecca of Downtown Asheville, which unfortunately tends to draw a bit of adventurous traffic. We strive to constantly improve, and your detailed feedback is invaluable to our goal. I would... More

Lexington, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a delightful stay at the Hotel Indigo. Thanks to TA, we requested an upper level room and were given a corner room on the 8th floor. Great view. Pleasant and helpful staff. Delicious breakfast of yogurt and granola with fresh blueberries, raspberries, and strawberries. We will return.

Was this review helpful? Yes 1
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are thrilled that you had such a great experience with us in Asheville! Our bistro team is proud to serve delicious, locally-sourced cuisine. We can't wait to serve you on your next visit! Warmly, Jamie Bratcher Guest Service Manager More

Atlanta, GA
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

OK-here's Rule # 1-If you are not a coffee drinker, you are not allowed to work the morning waitstaff shift in any food service establishment, especially in a hotel. You cannot understand how important the first couple of cups are to a lot of us. Why do I have to get out of my seat and start over to the... More

Was this review helpful? Yes 5
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Please allow me to apologize for what sounds like a lack-luster experience. What sets the Hotel Indigo apart, usually, is the personal touches in our customer service. It sounds like we missed the opportunity to "wow" you on multiple levels during your visit. I would like to invite you to contact me directly so that we can talk more in... More

PA
Contributor
20 reviews 20 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose the hotel indigo based on ta reviews and were very impressed. Location was great for exploring Asheville. Room was one of the best I've seen. Nice size comfy beds beautiful decor wood floors. Lots of places to put stuff .... Especially in the Bathroom . shower was huge and wonderful with a teak bench. Room was very quiet... More

Was this review helpful? Yes 2
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are delighted that you enjoyed a comfortable, relaxing stay with us in Asheville. This review kind of makes our day! We can't wait to serve you again on your next visit to Asheville! Warmest Wishes, Jamie Bratcher Guest Service Manager More

Knoxville, TN
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed one night for our anniversary. It will be a cherished memory. I have to say that a penthouse suite with a fireplace and incredible views was surpassed by the warmth and attention of the staff. I highly recommend it.

Was this review helpful? Yes 1
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you so much for such a phenomenal statement about our team. It is wonderful to hear when the care and dedication they put into their job is noticed. We look forward to your next visit to Asheville. Warmly, Jamie Bratcher Guest Service Manager More

chatham-kent, Ontario, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

It was the same hotel that the hunger games cast stayed in while making the hunger games in down asheville it was an awesome place to stay because you get great service and you get a nice clean bedroom to stay in for as long as you want to.

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Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We did quite enjoy hosting the star-studded cast of "The Hunger Games" when they filmed in Western North Carolina. They were a pleasure to serve. They left at the crack of dawn each morning to drive out to the set and returned each evening with endearing stories from filming. We simply extended the same level of service to Jennifer, Josh,... More

Rochester, Minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel has a great downtown location near great restaurants and shops. The rooms are very nice. They seem to be understaffed - long waits to try to buy things at the lobby counter, rooms not made up until after 5:00 p.m. (even though we were out all day), concierge often missing from the desk. Also they present like a... More

Was this review helpful? Yes 4
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you for taking the time to provide us with such thorough feedback. We are currently training several new team members, so we hope to see services improve in efficiency quite soon. We hope to have the opportunity to serve you better on your next visit to Asheville. Warmly, Jamie Bratcher Guest Service Manager More

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Indigo is a nice new clean multi-storey hotel in Asheville. It is with walking distance of most places in the down-town, so you can leave the car with the friendly valet and forget about it. The rooms have modern design elements, so you don't feel like you are in a square box room. The Indigo has resident condos on... More

Was this review helpful? Yes 2
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are so glad we could be your home-base during your downtown Asheville adventures! We offer the ideal location for exploring downtown Asheville with intuitive amenities to serve our guests better. We look forward to your next visit! Warmly, Jamie Bratcher Guest Service Manager More

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Additional Information about Hotel Indigo Asheville Downtown

Address: 151 Haywood Street, Asheville, NC 28801
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 59 hotels in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Complimentary parking allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
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