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Brookstone Lodge

4 Roberts Road, Asheville, NC 28803
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729 Reviews from our TripAdvisor Community

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Ruffin
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

I booked the room online and the price was to good to pass up for my daughter's 8th birthday trip. I understood check in time to be 4pm, but we arrived at 12:30 and the front desk staff was so nice to let us get into our room early. It was exactly what we needed. Clean, comfortable and convenient. Sure... More 

Helpful?
Thank Kelly C
Hinesville, Georgia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

After looking at the photos, I thought I was getting a deal on our 3 night stay. We paid $88/night from a hotels.com deal. The price should've been a sign. After we arrived, we went to the desk for a map and to double check our directions to Biltmore. The girl at the desk was talking to someone who seemed... More 

Helpful?
1 Thank ENHH6
Somerset, Kentucky
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went as a church group of 40...I could go on endlessly about Brookstone Lodge. In no particular order, here you go: 1. they were kind 2. they met all of our needs. (and we were needy) 3. they were CLEAN 4. had great breakfast 5. allowed us to have the conference room. 6. put up with us hanging out... More 

Helpful?
2 Thank AbiHutch
Bowling Green, Kentucky
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

There's really nothing wrong with the Lodge, but the name makes you think of something more, you know, lodge-y, when it's actually just your average motel. Upper-end motel, but motel nonetheless. The room was clean, the pillows were soft, the breakfast is adequate (although really, why are we eating hotel breakfast in Asheville?) and the staff is very knowledgeable and... More 

Helpful?
2 Thank Becca S
kim k, Manager at Brookstone Lodge, responded to this review

Dear Becca S, Thank you very much for taking the time to review the Brookstone Lodge. We appreciate your feedback and were happy that you noted our very friendly and knowledgeable staff which really helps guests who are visiting Asheville for the first time. The hotel is in a excellent location...less then 2 miles from Biltmore Village and the Biltmore... More 

Bowling Green, Ohio
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We wanted to tour the Biltmore Estate in Asheville and found the Brookstone Lodge to be very convenient. It is located only a couple of miles from the Biltmore's entry gate and the nearby Biltmore Village shopping area. The room was clean, comfortable, and modern. A continental breakfast was included and it was more than adequate for getting the day... More 

Helpful?
2 Thank Tom V
kim k, Manager at Brookstone Lodge, responded to this review

Dear Tom V, Tom, we appreciate you taking the time to write a great review for the Brookstone Lodge. We are happy that you found the hotel to be in an excellent location, clean, comfortable, modern and providing of a good breakfast to get your day of adventure in Asheville started! Thank you for choosing our hotel and for being... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 31, 2015 via mobile

When we checked in we were told there where no king rooms available. However, when we returned from dinner we heard the front desk clerk tell another guest that one was available. This was the beginning of a so-so stay. Breakfast was mediocre and the ice machine is only on the 1st floor. Not as comfortable as the photos on... More 

Helpful?
2 Thank Sharon S
kim k, Manager at Brookstone Lodge, responded to this review

Dear Sharon S, Thank you for taking the time to provide your thoughts about your stay at the Brookstone Lodge. We are sorry to hear that your stay was only so-so. We want our guests to be happy and strive for that every day. Regarding the availability of a king room....we would have been more than happy to change your... More 

Williamston, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 22, 2015

The motel was clean enough and the staff were mostly young people. They were nice, but not very professional. I expected more for the $180 price. The continental breakfast was good but the seating area was small. Registration and checkout were easy. The motel was crowded. It is very convenient to get to from Biltmore.

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Helpful?
1 Thank mabear362
Sunny Southeast Florida
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed December 21, 2015 via mobile

To be clear, this is a 2 1/2, maybe 3 star hotel on a good day. TripAdvisor reviews tell us what visitors think by value. In other words, you can find nice but modest hotels like a Days Inn and see it rated five stars because it is a great value. That is kind of what is going on with... More 

Helpful?
2 Thank Scottness_Monster
Charlotte, North Carolina
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed December 20, 2015

Chose this hotel because it was relatively cheap, the reviews were fine and it was only a few miles from the Biltmore and downtown. Not too impressed with the hotel itself, reminded me of any motel. The walls were paper thin, so bring ear plugs. Could hear hallway conversations, doors slamming and even trains in the distance. The bathroom was... More 

Helpful?
Thank CMO816
Fayetteville, North Carolina, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 20, 2015

My granddaughter and I spent the weekend here during our recent trip to Biltmore. Te pictures are a bit deceiving... it is not nearly all that nice. First, it is in an industrial area - there isn't much nearby. Aside from the location, it is just marginally clean enough. It seems as though the soundproofing is non-existent. Our room was... More 

Helpful?
1 Thank Colleen T
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