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Brookstone Lodge

4 Roberts Road, Asheville, NC 28803
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647 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Detroit, Michigan
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We've been underwhelmed w/the pricing, location and lack of value of other Asheville properties in the past. Very pleased this time that the Brookstone had a few available rooms for a two day stay. The location is close to the freeway, parking is decent, continental breakfast offers variety & choices. Nice "lodge" decor and although the standard rooms are a... More 

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North Tazewell, Virginia
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have been staying at the Brookstone since in opened. Being Biltmore passholders we visit Biltmore Estate three to five times a year and the Brookstone is just two miles away. The lodge has indoor halls, pool and a great breakfast. The staff are always friendly and helpful and the rooms are always spotless and comfortable. I would have given... More 

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Milwaukee, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

NIce clean rooms and simple hotel. There is a very nice breakfast included. Very short drive from downtown. Pool is small, but nice. Hotel rooms only overlook parking lots and roads, but is still nice! Great location in Asheville.

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rrw007, Director of Sales at Brookstone Lodge, responded to this review

It was great to receive your review of our hotel. Thank you for the compliments. More 

South Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is quite close to Biltmore House and well suited for attending evening function there. Our room was on second floor facing Hwy 25A which can be noisy until late at night. Room was adequately appointed and the bed was small queen which took-up most of the space. The morning breakfast was hot and adequate to start the day.... More 

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rrw007, Director of Sales at Brookstone Lodge, responded to this review

Thank you for reviewing the Brookstone Lodge we are glad you enjoyed the convenience, the value and the courtesy of the staff. More 

Millers Creek, North Carolina
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

My wife and I stayed her for one night when we came to Asheville for a wedding. The hotel is a very nice facility. The front desk staff was very helpful, going as far to look up directions to the wedding venue. We only had 2 problems. First, these are potentially the hardest beds I have ever slept on. Very... More 

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rrw007, Director of Sales at Brookstone Lodge, responded to this review

We appreciate your comments and suggestions. We will provide extra staff in the breakfast area to keep things maintained on those busy mornings. It is a popular spot and we are always looking for ways to improve the flow and quality of that experience. More 

Erwin, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Brookstone Lodge is a very nice place to stay. They are very friendly at the lodge. Willing to help in anyway possible. The only two things that was not very well was the breakfast in the morning. There were to many customers and not enough food. Replacement of food took to long. The hot tub in the pool area was... More 

Review collected in partnership with this hotel

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rrw007, Director of Sales at Brookstone Lodge, responded to this review

Thanks for the recent review and the suggestions. The hot tub should always be nice and hot, and we will continue to monitor it daily. We work hard to provide a good value in our complimentary breakfast and keeping it clean, hot and fresh is a priority. The breakfast area is a quaint, cozy spot that can be a bit... More 

Orangburg SC
1 review
5 of 5 stars Reviewed 2 weeks ago

Our room was clean and the hotel was quiet at night. A wonderful place to stay. I enjoyed our whirlpool in the room. Bread fast was well stocked and the traditional hotel breakfast bar. Close to Biltmore and other attractions.

Review collected in partnership with this hotel

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rrw007, Director of Sales at Brookstone Lodge, responded to this review

Thank you for taking the time to review us. We appreciate your comments and are glad you enjoyed our property! More 

Durham, North Carolina
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wow! Asheville, North Carolina is an expensive place to stay. The Brookstone Lodge was clean, quiet, and as close to reasonably priced as could be found in the area (which means less than $200/night). Would stay there again.

Review collected in partnership with this hotel

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Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi moats002, Thank you for the feedback regarding your recent stay with us! We appreciate your business and hope you will come back soon to see us! More 

Tampa, Florida
1 review
3 of 5 stars Reviewed 2 weeks ago

I would not have any problem recommending this hotel to a friend. The room was clean, location was close to The Biltmore, and only 7 minutes to downtown. The free breakfast did the job, just your basic hotel spread. The free wifi was nonexistent, we were told that the routers were placed at the elevator banks, and our room, which... More 

Review collected in partnership with this hotel

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Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi ScottSadie, Thank you for the review! The comments and suggestions we receive are taken very seriously and we appreciate your feedback. More 

Bryson City, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

The only thing lacking is the work out room. The equipment needs to be updated. There is a medical park located close by that is wonderful to run and walk at. Cleanliness is very important to me and this hotel delivers. All the staff is very helpful and friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes
Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi kathleenr117, Thank you for the great review! We sincerely appreciate your business and hope to have you back in the near future! More 

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