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Brookstone Lodge

4 Roberts Road, Asheville, NC 28803
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Brookstone Lodge
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Ranked #26 of 59 Hotels in Asheville
A recent review
5 of 5 stars reviewed 3 days ago
Katherine B Dayton, Ohio
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620 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dayton, Ohio
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Budget or not this is a great place to stay. The room was very clean, the service was great, and the breakfast decent for what you pay for. The only con I have is that the wifi was slow at night but if you're here for pleasure and not for business then it doesn't really effect anything. Downtown Asheville is... More 

Was this review helpful? Yes 1
Goldsboro, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

No diet drinks on site! Room had lighting issues( blown and shorted bulbs in lamps) . No access to electric outlet at desk to plug your eletronics in. Room was clean ,but no attention to detail.....lodge is close to hwy.

Was this review helpful? Yes 1
Robbinsville NC
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 1 week ago

The place looks nice. The room was fine. It was convenient, but bugs were an issue. They guy at the counter compensated us, but we ended up bringing the bugs home. After a $400.00 bill from the pest control man and days of itchy bodies, we are finally back to normal. Those "free" nights did not begin to make up... More 

Was this review helpful? Yes 1
Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi WoodsRobbinsvilleNC, Thank you for the feedback regarding your recent stay with us. I would like to apologize for the issue you experienced and we have taken the necessary precautions and procedures to further prevent any future issues. I invite you to please contact the hotel and speak in further detail with our General Manager. Regards, More 

Aventura, Florida
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Located close to the Biltmore attraction, this hotel has a pretty entrance with two beautiful bronze sculptures of children and friendly staff at the lobby. Lots of parking with shade from carport, convenient in the hot summertime. As for the room, we got two double beds, no king size available at the time, they were comfortable enough but not to... More 

Was this review helpful? Yes 1
Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi Lisa M, Thank you for the review. The comments and suggestions we receive are taken very seriously. We appreciate your business and hope that you will allow us another opportunity at a future stay. More 

Florida
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago

I can remember when the Brookstone Lodge broke ground years ago. I take no issue with the Trip Advisor members that have rated this property highly in the past. This was a nice and convenient stay even a year or two ago but the maintenance has not just slipped but collapsed. Before I write negative reviews like this, I am... More 

Was this review helpful? Yes 2
Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi jrleonardfl, Thank you for the detailed review regarding your recent stay with us. I would like to apologize that your stay did not meet or exceed your expectations. We appreciate your comments and the issues you brought forth will be taken very seriously. It is my hope that your recent experience will not deter you from visiting us again. More 

Lexington Park, Maryland
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

They might not have a classy pool or workout room but they have everything you will need for a comfortable visit to Ashville NC. My bed was comfortably firm, the complimentary breakfast included scrambled eggs and fresh waffles, the parking was right outside the lobby, staff were friendly and helpful with advice and directions and the price was reasonable. The... More 

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Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi mombonk, Thank you for the kind words regarding your recent stay here with us! We appreciate your business and hope to have you again in the near future. More 

Raleigh, North Carolina
Level Contributor
151 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very unusual to find a modern chain-like hotel that isn't part of a chain. Comfortable hotel. Minimal amenities, but it's not lacking anything. The rooms with hot tubs are pretty fun, though the beds are a bit harder than I like.

Was this review helpful? Yes 1
Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi modernlizbennet, Thank you for the review! We hope you had a great stay and look forward to having you again in the future. More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel was very nice overall. The staff was great. The beds unfortunately are very hard, and pillows stiff, so not very comfortable. It also had a nice pool and hot tub that we enjoyed. It is also close to the Biltmore.

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Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi 697lauried, Thank you for the review regarding your recent stay with us! We're pleased to hear about our friendly staff and your overall nice stay! I apologize that the beds were not to your liking and hope that it will not deter you from visiting us again. More 

Summerville, South Carolina
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Brookstone Lodge has clean rooms and comfortable beds but the location is not the best. Nothing within walking distance. I think you can find a better location in the same price range. Breakfast was just OK.

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Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi Glenda p, Thank you so much for the review! We appreciate your business and hope that you will allow us another opportunity in the future for a great stay! More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our 1st stay at this hotel and we were pleased with it greatly. The room was modern with a LG 32" flat screen on the wall which made it difficult to attach any personal hdmi devices. The wifi speed was adequate and the restroom was nice with granite tops. The pool was heavily chlorinated but the kids didn't... More 

Was this review helpful? Yes
Steven B, Guest Relations Manager at Brookstone Lodge, responded to this review

Hi James H, Thank you for the recommendation! We appreciate your business and look forward to having you again. More 

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