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All 59 Asheville hotels

Brookstone Lodge

3.0 of 5 Hotel   |   4 Roberts Road, Asheville, NC 28803
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Brookstone Lodge
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Ranked #27 of 59 hotels in Asheville
A recent review
5 of 5 stars reviewed 3 days ago
Marlous B Columbia, South Carolina
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459 people have reviewed this hotel

Traveler rating
    203
    159
    61
    26
    10
See reviews for
128
231
18
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Columbia, South Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

We really enjoyed our stay. The room was spacious and clean! The beds were very comfy. The staff was super friendly and helpful. We were celebrating our 34th wedding anniversary and the staff made sure our stay was very pleasant.

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

It was wonderful to see you guys had such a great anniversary with us! Always nice taking care of people on those special occasions! Perhaps we can be your annual spot to stay when visiting our beautiful town! More

Clifton, Texas
Contributor
19 reviews 19 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel and very close to the Biltmore. Staff was very helpful and friendly. The rooms are very nice and very clean. We have 5 of us and the accommodations were perfect. Breakfast was good with eggs, sausage, cereal and even good coffee which is hard to find at a hotel. Will stay there again if in Asheville.

Was this review helpful? Yes 1
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the kind words. We are happy you had a good stay with us! See you next trip! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay. Roger and the staff were very accommodating and seemed happy to help with all of our needs. I would like to thank you. You made are trip that much more enjoyable. Monica E.

Was this review helpful? Yes 1
rrw007, Manager at Brookstone Lodge, responded to this review

Always a pleasure to hear our guests are pleased not only with the hotel, but with the staff as well. Look forward to your next visit with us. More

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I read reviews on here that said this place was clean. We booked here expecting a clean room. What we got was disgusting. Dirty room, stained sheets, stained curtains, worn out carpet. Shower had stains on the tiles. And to top it off, the toilet seat was broken at the mount so that it kept twisting around. You had to... More

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

Thanks for the review of the Brookstone Lodge. Our number one goal is to be sparkling clean, all of the time, no exceptions. We will review our detail clean lists to ensure we deliver what we promise. It is important for us to provide a product that is in good repair as well. March 2014, we completed full renovations of... More

Sacramento, California
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Clean, Quiet, Great location and close to the Biltmore Hotel needs to find another way to store their maid carts - and definitely not overnight ... Having them in the hallway is a big NO NO ..... very close to the Biltmore comfortable beds clean rooms TV is way near the CEILING ... WAY too high

Review collected in partnership with La Quinta

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you so much for the recent review. We appreciate the positive feedback. We agree carts should not be stored in hallway overnight. That is why we lock them up in laundry storage every night. Please forgive us for this inconvenience if we failed to store them properly. We value your comments. More

Austin, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Donna S.....Roger and staff were extremely helpful and welcoming. They patiently answered any questions we had and went above and beyond. They worked with our family reunion group - we had a great time. The rooms were clean, quiet, and well kept. Breakfast was basic, but filling. No surprises - which we really appreciated. The staff also made fabulous recommendations... More

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

Thanks so much for taking a minute to review the Brookstone Lodge. We are so thankful for all of the kind words. We enjoyed having you, and hope that someday you all can return to visit us again! More

Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed at Brookstone Lodge a few nights ago. It was our fifth time over the years visiting this wonderful hotel. And it was another wonderful experience. We had made reservations for a late check in. We didn't arrive until nine o'clock that evening. But we knew the room would be ready and the linens would be... More

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you so much for all your kind words. It is reasons like this that our staff is so committed to creating a wonderful experience for our guests, consistently and genuinely. We appreciate the great review! Please come see us again soon! More

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The people at Brookstone Lodge were so welcoming and helpful. We had an issue with the ac in the first room and they moved us right away. The beds were comfortable and clean but the floors... The whole place needs an update but the location was great.

Was this review helpful? Yes 3
rrw007, Manager at Brookstone Lodge, responded to this review

Thanks so much for taking the time to review us. The feedback helps us to improve our guest services! More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Me and my girlfriend stayed here while on vacation. During our stay we visited the Biltmore Estate two days in a row, visited Asheville for a food tour, as well as did a white water rafting trip with the French Broad Rafting company. The location of this hotel was only 10 minutes from downtown Asheville and the Biltmore Estate. The... More

Was this review helpful? Yes 2
rrw007, Manager at Brookstone Lodge, responded to this review

It is so awesome to be a part of such a beautiful town with so many great things to do! Thank you for staying with us! More

Marysville, Ohio
Senior Contributor
29 reviews 29 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked a stay with the Brookstone in combination with a visit to the Biltmore. It was very convenient because our tickets and everything for the Biltmore were waiting for us at check-in. The location is just off 40 which made it easy to get to Black Mountain and Chimney Rock during our visit as well as being a few... More

Was this review helpful? Yes 1
rrw007, Manager at Brookstone Lodge, responded to this review

We appreciate the positive feedback! More

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Additional Information about Brookstone Lodge

Address: 4 Roberts Road, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Brookstone Lodge 3*
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Also Known As:
Brookstone Hotel Asheville

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#19 Family Hotel in Asheville
Hotel Class
Official Description (provided by the hotel)
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
Number of rooms
73

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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