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All 58 Asheville hotels

Brookstone Lodge

3.0 of 5 Hotel   |   4 Roberts Road, Asheville, NC 28803
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Brookstone Lodge
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Ranked #27 of 58 Hotels in Asheville
A recent review
4 of 5 stars reviewed 2 days ago
Eklutna Chapel Hill, North Carolina
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468 reviews from our community

Traveler rating
    206
    162
    63
    27
    10
See reviews for
132
233
18
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Italian first
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English first
Chapel Hill, North Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here several times when my daughter was in college. It appears to be a "Mom and Pop" hotel, but it is nice nevertheless. It looks bigger and more impressive on the web page, and when you drive up to it, you feel a bit disenchanted, but the rooms are nice, have everything the chain hotels have and are... More

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Dorset
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Only stayed one night but couldn't find any faults, nice clean big room with a complimentary breakfast also included, the hotel is near a main road which is quite noisy if your room is facing it, but overall a good stay.

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rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the recent review. We are happy you had a good visit with us! We hope to see you again next time you are in the area. More

Long Neck, Delaware
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The staff at the front desk were just so darn pleasant and helpful...made phone calls for me, found me a laundomat, gave great directions and suggestions for restaurants BUT the hallway and my room although seemingly very clean had a strange, strong odor...cleaning products maybe? It was awful. The lighting in the room was so low I could barely read... More

Was this review helpful? Yes 1
rrw007, Manager at Brookstone Lodge, responded to this review

We enjoyed having you stay with us. It was so nice spending so much time with you, helping you find your way around our beautiful town! I know you enjoyed some of those great eateries the staff picked out for you. Thank you for the feedback you provided. We are glad you enjoyed your stay. More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Nice and clean. Friendly staff and good breakfast for the price. Warm and cozy. The staff answered all questions and referred us to some great places to eat in the area. We had a bad experience at another area hotel and checked out immediately. After reading other trip advisor reviews we chose Brookstone lodge and are happy we did. We... More

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rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the recent review. We are so glad you had a good stay! See you next visit. More

Kennesaw, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel/lodge to stay at. The staff was very friendly and knowledgeable about the area and restaurants. We where on the fourth floor and had a very spacious room. The bed was very comfortable and smelled nice and fresh. The bathrooms are large with plenty of space. The lodge is about a mile and half from the... More

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rrw007, Manager at Brookstone Lodge, responded to this review

It was great to hear you had an awesome time with us. Thank you for taking the time to provide us such positive feedback. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I booked a room at the lodge three months in advance. When I arrived to check in, I was given a room key to a room that was occupied. I returned to the front desk and was given another key to another room that was occupied. Finally, more than an hour after I tried to check in and months after... More

Was this review helpful? Yes 1
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the review. We regret the room type you were given was not the room type you reserved. A full refund for our mistake was the least we could do. Our staff loves to take special care of our guests. We hope that you would consider trying us again. More

New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The room was clean and spacious. The beds were comfortable. The staff was friendly and helpful. The indoor pool was nice for the kids. The complimentary breakfast was great. I would highly recommend it.

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rrw007, Manager at Brookstone Lodge, responded to this review

It was great to read your recent review. So happy you enjoyed your stay and would recommend the Brookstone Lodge to others. More

Roanoke, Virginia
Top Contributor
89 reviews 89 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having recently stayed at the Brookstone for the weekend (Aug. 2014), I can offer a few words of wisdom. Yes, it is close to the Biltmore. It is actually only about 1.8 miles or a 5 minute drive, however it still seems to be located in the middle of nowhere. Yes, the hotel is located right beside a busy road.... More

Was this review helpful? Yes 4
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for taking the time to review the Lodge. We are grateful for all of the feedback. We enjoy learning from our guests and accommodating their needs. More

1 review
5 of 5 stars Reviewed 3 weeks ago

Just stayed 3 nights there (August 2014) and honestly cannot say enough good things about this gem of a hotel! Also stayed there October of last year and had same wonderful experience. Lodge décor with a contemporary feel is very appealing. Clean, clean, clean! Comfy beds are triple-sheeted (THANK YOU) with crisp linens and comforters, and a bed scarf (no... More

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rrw007, Manager at Brookstone Lodge, responded to this review

Thank you so much for such an outstanding review of the Brookstone Lodge. We are glad that we exceeded your expectations! We look forward to having you on your next trip through Asheville! More

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay. The room was spacious and clean! The beds were very comfy. The staff was super friendly and helpful. We were celebrating our 34th wedding anniversary and the staff made sure our stay was very pleasant.

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

It was wonderful to see you guys had such a great anniversary with us! Always nice taking care of people on those special occasions! Perhaps we can be your annual spot to stay when visiting our beautiful town! More

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Additional Information about Brookstone Lodge

Address: 4 Roberts Road, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brookstone Lodge 3*
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Also Known As:
Brookstone Hotel Asheville

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