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All 59 Asheville hotels

Brookstone Lodge

3.0 of 5 Hotel   |   4 Roberts Road, Asheville, NC 28803
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Brookstone Lodge
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Ranked #24 of 59 hotels in Asheville
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 days ago
JeannineKW Durham, North Carolina
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419 people have reviewed this hotel

Traveler rating
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    55
    22
    10
See reviews for
114
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Durham, North Carolina
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The staff were very friendly, and the lobby was very quaint, if tiny. Checking in was a smooth process. Ample parking. My room had a sticky deadbolt, thus it didn't lock properly. I called the front desk and they sent someone up right away to check it. I didn't want to go through the hassle of switching rooms, so with... More

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Noblesville, Indiana
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel far exceeded my expectations as a last-minute hotel option, and that is even after we found out the hotel was under renovations. We were on our way home from our Spring Break trip to Walt Disney World and decided to stop for the night in Asheville. Our original plan was to book a night via Priceline as our... More

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Greer, South Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I am extremely disappointed in the type of treatment my students received during our recent trip to Asheville. The staff at Brookstone Lodge was very rude and NOT AT ALL kind to them. I was highly insulted at the way they handled several things and felt sorry for the students who were made to feel as if they not welcome... More

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rrw007, Manager at Brookstone Lodge, responded to this review

We are certainly grateful for all of our business including youth groups. We have an outstanding good track record of being friendly and courteous to all of our guests. It is just one more area we make a priority. Whether it is picking out a great restaurant or telling you of a hidden swimming hole or hiking trail on the... More

Asheville
1 review
3 of 5 stars Reviewed 4 weeks ago

The Brookstone was adequate. It appeared that the building was be refurbished. Our room was clean, but hot even without heating unit on. The most frustrating thing was the poor service from the front desk. We asked for directions to a specific place and were directed through downtown streets when going on the interstate would have been easier.

Review collected in partnership with Easytobook.com

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rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the recent review. We have recently completed our renovations. We are always eager to help our guests with places to go, see and do. Giving accurate directions in a friendly, professional manner is important to us. We hope you will stay with us again next time you are in Asheville. More

Andover, NJ
Top Contributor
52 reviews 52 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel exceeded our expectations! From the outside, we weren't expecting much but were we wrong! Beautifully decorated and extremley clean! Close to biltmore. Great breakfast & customer service. I highly recommend it.

Was this review helpful? Yes 1
rrw007, Manager at Brookstone Lodge, responded to this review

We appreciate all of the great feedback! See you next trip! More

Columbus, IN
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Brookstone Lodge this past weekend. I think our party booked about 10 rooms, plus the banquet room, for Fri and Sat nights. The staff was simply incredible. We interacted with the front desk, the cleaning staff, the laundry room folks, the breakfast buffet folks - probably the entire staff by the time we left. They were... More

Was this review helpful? Yes 1
rrw007, Manager at Brookstone Lodge, responded to this review

We were very excited to hear you had a great time with your family! Please come again! More

chicagoland
Contributor
19 reviews 19 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here in October and went to the Biltmore. It was a short drive to town and ti the Biltmore. The rooms were clean and comfortable. They let me use a government employee discount which helped significantly. I would stay here over and over again. The pool was a bit chilly but the hot tub was super hot and... More

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rrw007, Manager at Brookstone Lodge, responded to this review

Thanks for the awesome review! Hope to see you back here next time! More

florence, sc
Contributor
11 reviews 11 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 20, 2014

There was no mattress pad. Hair was between the mattress and the sheet! I asked the front desk for a name of a street downtown so I could enter it in my gps so that we could explore downtown shopping. They had no idea! How can you live in Asheville and not know? The shower was sluggish to drain and... More

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rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for taking the time to review us. Sorry to hear you did not have a wonderful experience. We take pride in being clean and offering a great product at a great value. Our courteous, professional staff are always willing to offer entertainment, dining suggestions and directions. Our complimentary, 24 hour coffee service usually gets good reviews. Thanks for... More

Saint Augustine Beach, Florida
Senior Contributor
21 reviews 21 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 5, 2014

Good place to sleep -- clean & comfortable, the usual free breakfast of cereal, muffins, fruit, yogurt. The location is good for getting to downtown, the River Arts District, the Biltmore House or the Blueridge Parkway. There is nothing scenic here, but good rates for staying here and heading out during the day. I'll go back!

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

Your positive feedback and good comments are appreciated. Thank you for keeping us as your lodging of choice! More

Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 27, 2014 via mobile

Had a very pleasant 3 night stay here. Room very comfortable; a little noisy but tolerable (they had informed me about that particular room & had cut the rate for that reason). Staff helpful, pleasant. Furnishings and bed very good quality. Good location in terms of getting around but not a very scenic part of town. Tended to be busy... More

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rrw007, Manager at Brookstone Lodge, responded to this review

We appreciate the high rankings. We are quite popular and we pride ourselves on offering a great product at a great value. Hope to see you next trip. More

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Additional Information about Brookstone Lodge

Also Known As:
Brookstone Hotel Asheville
Address: 4 Roberts Road, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Asheville
#26 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Brookstone Lodge 3*
Official Description (provided by the hotel):
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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