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All 59 Asheville hotels

Brookstone Lodge

3.0 of 5 Hotel   |   4 Roberts Road, Asheville, NC 28803
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Ranked #27 of 59 hotels in Asheville
A recent review
4 of 5 stars reviewed 2 days ago
Isminaz New York
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462 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • Italian first
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English first
New York
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The room was clean and spacious. The beds were comfortable. The staff was friendly and helpful. The indoor pool was nice for the kids. The complimentary breakfast was great. I would highly recommend it.

Was this review helpful? Yes
Roanoke, Virginia
Top Contributor
87 reviews 87 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Having recently stayed at the Brookstone for the weekend (Aug. 2014), I can offer a few words of wisdom. Yes, it is close to the Biltmore. It is actually only about 1.8 miles or a 5 minute drive, however it still seems to be located in the middle of nowhere. Yes, the hotel is located right beside a busy road.... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW

Just stayed 3 nights there (August 2014) and honestly cannot say enough good things about this gem of a hotel! Also stayed there October of last year and had same wonderful experience. Lodge décor with a contemporary feel is very appealing. Clean, clean, clean! Comfy beds are triple-sheeted (THANK YOU) with crisp linens and comforters, and a bed scarf (no... More

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Columbia, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay. The room was spacious and clean! The beds were very comfy. The staff was super friendly and helpful. We were celebrating our 34th wedding anniversary and the staff made sure our stay was very pleasant.

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

It was wonderful to see you guys had such a great anniversary with us! Always nice taking care of people on those special occasions! Perhaps we can be your annual spot to stay when visiting our beautiful town! More

Clifton, Texas
19 reviews 19 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel and very close to the Biltmore. Staff was very helpful and friendly. The rooms are very nice and very clean. We have 5 of us and the accommodations were perfect. Breakfast was good with eggs, sausage, cereal and even good coffee which is hard to find at a hotel. Will stay there again if in Asheville.

Was this review helpful? Yes 1
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the kind words. We are happy you had a good stay with us! See you next trip! More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We really enjoyed our stay. Roger and the staff were very accommodating and seemed happy to help with all of our needs. I would like to thank you. You made are trip that much more enjoyable. Monica E.

Was this review helpful? Yes 2
rrw007, Manager at Brookstone Lodge, responded to this review

Always a pleasure to hear our guests are pleased not only with the hotel, but with the staff as well. Look forward to your next visit with us. More

Jacksonville, Florida
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I read reviews on here that said this place was clean. We booked here expecting a clean room. What we got was disgusting. Dirty room, stained sheets, stained curtains, worn out carpet. Shower had stains on the tiles. And to top it off, the toilet seat was broken at the mount so that it kept twisting around. You had to... More

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rrw007, Manager at Brookstone Lodge, responded to this review

Thanks for the review of the Brookstone Lodge. Our number one goal is to be sparkling clean, all of the time, no exceptions. We will review our detail clean lists to ensure we deliver what we promise. It is important for us to provide a product that is in good repair as well. March 2014, we completed full renovations of... More

Sacramento, California
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Clean, Quiet, Great location and close to the Biltmore Hotel needs to find another way to store their maid carts - and definitely not overnight ... Having them in the hallway is a big NO NO ..... very close to the Biltmore comfortable beds clean rooms TV is way near the CEILING ... WAY too high

Review collected in partnership with La Quinta

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rrw007, Manager at Brookstone Lodge, responded to this review

Thank you so much for the recent review. We appreciate the positive feedback. We agree carts should not be stored in hallway overnight. That is why we lock them up in laundry storage every night. Please forgive us for this inconvenience if we failed to store them properly. We value your comments. More

Austin, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Donna S.....Roger and staff were extremely helpful and welcoming. They patiently answered any questions we had and went above and beyond. They worked with our family reunion group - we had a great time. The rooms were clean, quiet, and well kept. Breakfast was basic, but filling. No surprises - which we really appreciated. The staff also made fabulous recommendations... More

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rrw007, Manager at Brookstone Lodge, responded to this review

Thanks so much for taking a minute to review the Brookstone Lodge. We are so thankful for all of the kind words. We enjoyed having you, and hope that someday you all can return to visit us again! More

17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed at Brookstone Lodge a few nights ago. It was our fifth time over the years visiting this wonderful hotel. And it was another wonderful experience. We had made reservations for a late check in. We didn't arrive until nine o'clock that evening. But we knew the room would be ready and the linens would be... More

Was this review helpful? Yes
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you so much for all your kind words. It is reasons like this that our staff is so committed to creating a wonderful experience for our guests, consistently and genuinely. We appreciate the great review! Please come see us again soon! More

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Additional Information about Brookstone Lodge

Address: 4 Roberts Road, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Brookstone Lodge 3*
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Also Known As:
Brookstone Hotel Asheville

46 photos of this hotel

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#20 Family Hotel in Asheville
Hotel Class
Official Description (provided by the hotel)
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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