We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 58 Asheville hotels

Extended Stay America - Asheville - Tunnel Rd.

2.0 of 5 Hotel   |   6 Kenilworth Knoll, Asheville, NC 28805
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Save Saved
You added Extended Stay America - Asheville - Tunnel Rd. to your Saves list
Extended Stay America - Asheville - Tunnel Rd.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
43%
Ranked #50 of 58 Hotels in Asheville
A recent review
5 of 5 stars reviewed 3 days ago
captkimo01 Las Vegas, Nevada, United States
Write a Review

91 reviews from our community

Traveler rating
    22
    15
    14
    14
    26
See reviews for
19
20
13
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Las Vegas, Nevada, United States
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Rated as a 10. Debra at the front desk at Asheville - Tunnel Rd. Extended Stay America, was extremely helpful upon my late arrival (11 PM) for my 4 day reservation on the rainy night of September 4, 2014. The other front desk staff members were also helpful with directions and local information. All was what I asked for in... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that my staff was so helpful in accommodating your late check-in, and that you received such great service during your stay. I will be sure to share your feedback with my staff. Thank you very much for sharing your experience with... More

Charleston, South Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The first time I stayed at this Extended Stay America was for business and was during the week. My room was clean & orderly and I looked forward to staying again. The next time however was a COMPLETELY different experience. I booked a room for my daughter to visit with a friend who was staying in Asheville before heading out... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The issues you described are unacceptable, and we sincerely apologize for your experience. To prevent this from happening again, we will be reviewing your comments with our housekeeping staff and thoroughly inspecting each room prior to our guest's arrival. Thank you very much for... More

Apex, North Carolina
2 reviews
3 of 5 stars Reviewed 4 weeks ago

We reserved a king size room, but only received a queen. Thankfully, the manager gave us a discount on the room. Lights flickered, animals were whining across the hall, and the refrigerator was missing a handle. They only offered about 30 channels to watch on the TV. The bed was really stiff. We won't stay there again.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed August 12, 2014

Sabrina at Extended Stay America in Asheville, NC was extraordinarily helpful in arranging for lodging for my daughter while she is in Asheville attending training. She went above and beyond to ensure she was accommodated.

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 14, 2014

If at all possible, do not stay here. You should find somewhere else to stay. The thought of having a kitchen in your room was a nice idea. This Extended Stay is in serious need of rennovation. The bed broke twice.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for the feedback about your stay at our hotel. We are so disappointed that our hotel failed to meet your expectations. Please accept our apologies. To ensure that a situation like yours doesn't happen again, our maintenance staff will be inspecting each bed. Just so you are aware, our hotel will be receiving a renovation soon and we... More

Richmond, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 13, 2014

The staff was friendly and helpful. I have been to other Extended Stays nationwide for business and fun. This one was not modern or fully equipped. But the rooms and sheets were clean. That AC and appliances worked well. For the price I'm very glad we stayed. They are remodeling so I look forward to my next stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Christine - Thank you for taking the time to write a review of your stay. We are so pleased to hear that you enjoyed your clean, comfortable room and that our staff provided you with quality service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 2, 2014

Was sent here on a business trip. I checked in and from the moment I walked in I knew it was a mistake. The lobby and the elevator smelled stale. But the worst was yet to come. The hallways are dirty and stink of cigarrette smoke, mildew and stale air freshener. My room was disgusting. The bed was old and... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Ariel - We appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that our hotel did not meet your expectations. Your comments were reviewed by the staff, and we are working on a new procedure for cleaning and odor control. We take cleanliness very seriously and will be... More

Chapel Hill, North Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 27, 2014

The hotels I have stayed at before in Asheville were all booked so I decided to stay here and give it a try. I had never stayed at this hotel/chain before. The room and bathroom were extremely dirty, the floor was sticky, the towels were stained and the bathtub looked like if had never been cleaned. Let's not talk about... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to post a review of your stay. I apologize that the cleanliness and overall condition of our hotel did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We... More

Asheville, North Carolina
1 review
4 of 5 stars Reviewed June 24, 2014

I stayed in this hotel for one night. I was being put up here by an organization and kind of crammed my stuff in the room briefly. Overall the room was great, I loved the bed size and the tv was definitely worthy of mentioning but the whole reason I am even here is to talk about my experience with... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your large bed and the TV in your room. As well, I am happy that we were able to assist in getting your glasses returned to you. I will be sure to share your kind remarks with our team.... More

Huntingtown, Maryland, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 22, 2014

This is one of the worse hotels I have stayed at. The cover on the bed was dirty like a dog had laid on it. The beds were stained. The bathroom was dirty. The clean cover was very old and falling apart. We found bedbugs. Staff was not helpful. There was no manager after a certain hour and none could... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Extended Stay America - Asheville - Tunnel Rd., register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Extended Stay America - Asheville - Tunnel Rd.? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Asheville - Tunnel Rd.

Address: 6 Kenilworth Knoll, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Asheville - Tunnel Rd. 2*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Extended Stay, Priceline, Tingo, Hotels.com, Odigeo, Venere and Otel so you can book your Extended Stay America - Asheville - Tunnel Rd. reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Asheville - Tunnel Rd. Hotel Asheville
Extended Stay America Asheville
Extended Stay Asheville

20 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Bathroom (5)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Room/suite (3)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Asheville with
any amenities