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Extended Stay America - Asheville - Tunnel Rd.

2.0 of 5
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6 Kenilworth Knoll, Asheville, NC 28805
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Extended Stay America - Asheville - Tunnel Rd.
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1 room 1 guest
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Ranked #46 of 59 Hotels in Asheville
A recent review
5 of 5 stars reviewed 4 weeks ago
granny4life405 Dobson, North Carolina
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108 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

The location is great as you have a little perch on the hill over the main road so its nice and quiet and isolated. Staff was very friendly and the rooms were clean with a confortable bed. Recommend staying.

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Dobson, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

I came to Asheville with my daughter a few months ago and stayed the weekend. I noticed there were mixed reviews so I was cautious but we had a wonderful experience here. It has been recently renovated and looks great! The room was spotless and was everything we needed. It is a pet friendly hotel so I was able to... More 

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Asheville, North Carolina
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 26, 2015

My Mom made reservations for a room with two beds in it. We got here and they were out of rooms with double beds so they gave us 2 rooms but we only had to pay for one of them. I liked that. My hotel room was very clean. The only thing I did not like was the towel left... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of your stay. I am so glad to read that you had a comfortable stay and enjoyed our clean rooms and great customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 18, 2015

I stayed at the Extended Stay in Asheville NC. You get what you pay for, but beware of the smoking fee. The facilities were modest and acceptable. The main problem I had was that the hotel charged me $277.00 extra because they said I smoked in the room. They did not notify me of this extra charge and I only... More 

Was this review helpful? Yes 2
Raleigh, North Carolina
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 10, 2015

Clean/ comfy / & perfect for the occasion. We are creatures of habit. I'm sure that I will be back. The young lady at the front desk was really sweet to tell us about the local places to visit. Oh yeah, I'm not gonna make "mother of the year" again! !... (no pool = unhappy child) so, just a FYI... More 

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Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you so much for posting a review of our property. It's great to hear that you were pleased with the hotel's location and the friendliness of the staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2015

This was my first time at an Extended Stay. The room was clean, quiet and very comfortable. The hotel has been recently refurbished. The bed was very comfortable, there is a nice recliner. In the evenings there was plenty of work space for me to use without having to sit on my bed. The staff was extremely accommodating and helpful.... More 

Was this review helpful? Yes 1
Cincinnati
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed June 24, 2015

The employees were nice, although my husband had to explain a few times that we were using points from our credit card, not charging the room; she needed assistance from another clerk to check us in. The room was tidy and clean enough, but had a strong and very strange smell. We stopped in Ashville for the night on our... More 

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Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. Moving forward, we will work to ensure that our hotel is fresh and clean for every guest. Thank you very much for providing us with your feedback. If you would like... More 

Gallatin, Tennessee
Level Contributor
134 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed April 11, 2015 via mobile

The value based traveler may find Extended Stay reasonable. Unlike some other reviewers we found the staff professional and helpful. Our room was clean, quiet and comfortable and the rate was excellent. That said, we would not stay again. They emphasize long time stay, not overnight travelers. The bare kitchen was pointless. The absent lobby seating was not welcoming. I... More 

Was this review helpful? Yes 3
Birmingham, Alabama
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 30, 2015

We frequently stay in extended stay america when traveling and this has been the friendliest one so far. We have dogs and mostly it is uncomfortable to travel with them because not each town is really dog friendly, but this hotel makes traveling with animals easier. It would be nice if a small fenced in area for all of the... More 

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Greeneville, Tennessee
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed March 8, 2015

Even though this building is under construction, We were willing to overlook it due to getting a great rate. However, the first room we were in, the heat did not work. We had to repack everything and get a new room. Neither room had Amenities. A bar of soap and one tiny tube of shampoo. No conditioner, no lotion, no... More 

Was this review helpful? Yes 1
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