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All 58 Asheville hotels

Extended Stay America - Asheville - Tunnel Rd.

2.0 of 5 Hotel   |   6 Kenilworth Knoll, Asheville, NC 28805
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Ranked #48 of 58 Hotels in Asheville
A recent review
3 of 5 stars reviewed 3 weeks ago
Shannon T Florida
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95 reviews from our community

Traveler rating
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    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My cousin and I stayed here for a week while we waited for her to move into her house. The room was fine. The heat worked really well. It was very quiet and the staff was very helpful. It is easy to get in and out of. I do agree that it needs to be renovated but I would stay... More

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Bluffton, South Carolina
Top Contributor
65 reviews 65 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We would def return to this hotel next time. The people were VERY friendly and willing to accommodate us. They helped us with whatever we needed. The fridge and stove was clean. Rooms clean. They gave us options of what we would need to cook with. Good location. Can't wait to visit Asheville again and we will be booking with... More

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Roxboro, North Carolina
2 reviews
4 of 5 stars Reviewed October 12, 2014

overall...very pleased However: No kitchen supplies & did not know we were to request ahead of time No hairdryer...but office shared one No toiletries (like shampoo, specifically) No ice machine...or filled ice trays in refrigerator Kinda smokey-musty smelling room, and carpet was dirty We had 2 pups with us...one elderly...and it would've been easier for them to have been on... More

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St. John
Contributor
19 reviews 19 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 6, 2014

We recently spent a week in Asheville NC at the Extended Stay America. We were leery when making the reservation due to some of the previous bad reviews but the price was right and it was very close to where we wanted to be. First impressions: It was hard to find, there are no signs on the main road or... More

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Las Vegas, Nevada, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 15, 2014

Rated as a 10. Debra at the front desk at Asheville - Tunnel Rd. Extended Stay America, was extremely helpful upon my late arrival (11 PM) for my 4 day reservation on the rainy night of September 4, 2014. The other front desk staff members were also helpful with directions and local information. All was what I asked for in... More

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Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that my staff was so helpful in accommodating your late check-in, and that you received such great service during your stay. I will be sure to share your feedback with my staff. Thank you very much for sharing your experience with... More

Charleston, South Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 31, 2014

The first time I stayed at this Extended Stay America was for business and was during the week. My room was clean & orderly and I looked forward to staying again. The next time however was a COMPLETELY different experience. I booked a room for my daughter to visit with a friend who was staying in Asheville before heading out... More

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Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The issues you described are unacceptable, and we sincerely apologize for your experience. To prevent this from happening again, we will be reviewing your comments with our housekeeping staff and thoroughly inspecting each room prior to our guest's arrival. Thank you very much for... More

Apex, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 19, 2014

We reserved a king size room, but only received a queen. Thankfully, the manager gave us a discount on the room. Lights flickered, animals were whining across the hall, and the refrigerator was missing a handle. They only offered about 30 channels to watch on the TV. The bed was really stiff. We won't stay there again.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed August 12, 2014

Sabrina at Extended Stay America in Asheville, NC was extraordinarily helpful in arranging for lodging for my daughter while she is in Asheville attending training. She went above and beyond to ensure she was accommodated.

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 14, 2014

If at all possible, do not stay here. You should find somewhere else to stay. The thought of having a kitchen in your room was a nice idea. This Extended Stay is in serious need of rennovation. The bed broke twice.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for the feedback about your stay at our hotel. We are so disappointed that our hotel failed to meet your expectations. Please accept our apologies. To ensure that a situation like yours doesn't happen again, our maintenance staff will be inspecting each bed. Just so you are aware, our hotel will be receiving a renovation soon and we... More

Richmond, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2014

The staff was friendly and helpful. I have been to other Extended Stays nationwide for business and fun. This one was not modern or fully equipped. But the rooms and sheets were clean. That AC and appliances worked well. For the price I'm very glad we stayed. They are remodeling so I look forward to my next stay.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Christine - Thank you for taking the time to write a review of your stay. We are so pleased to hear that you enjoyed your clean, comfortable room and that our staff provided you with quality service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

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Additional Information about Extended Stay America - Asheville - Tunnel Rd.

Address: 6 Kenilworth Knoll, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Asheville - Tunnel Rd. 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica Asheville - Tunnel Rd. Hotel Asheville
Extended Stay America Asheville
Extended Stay Asheville

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