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All 59 Asheville hotels

Extended Stay America - Asheville - Tunnel Rd.

2.0 of 5 Hotel   |   6 Kenilworth Knoll, Asheville, NC 28805
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43%
Ranked #52 of 59 hotels in Asheville
A recent review
4 of 5 stars reviewed 2 weeks ago
Christinel183 Richmond, Virginia
  • Overview
  • Reviews (87)
  • Photos (20)
  • Amenities
  • Room tips (19)
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87 people have reviewed this hotel

Traveler rating
    20
    15
    13
    14
    25
See reviews for
17
19
12
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 of 5 stars Reviewed 2 weeks ago

If at all possible, do not stay here. You should find somewhere else to stay. The thought of having a kitchen in your room was a nice idea. This Extended Stay is in serious need of rennovation. The bed broke twice.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for the feedback about your stay at our hotel. We are so disappointed that our hotel failed to meet your expectations. Please accept our apologies. To ensure that a situation like yours doesn't happen again, our maintenance staff will be inspecting each bed. Just so you are aware, our hotel will be receiving a renovation soon and we... More

Richmond, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The staff was friendly and helpful. I have been to other Extended Stays nationwide for business and fun. This one was not modern or fully equipped. But the rooms and sheets were clean. That AC and appliances worked well. For the price I'm very glad we stayed. They are remodeling so I look forward to my next stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Christine - Thank you for taking the time to write a review of your stay. We are so pleased to hear that you enjoyed your clean, comfortable room and that our staff provided you with quality service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Was sent here on a business trip. I checked in and from the moment I walked in I knew it was a mistake. The lobby and the elevator smelled stale. But the worst was yet to come. The hallways are dirty and stink of cigarrette smoke, mildew and stale air freshener. My room was disgusting. The bed was old and... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Ariel - We appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that our hotel did not meet your expectations. Your comments were reviewed by the staff, and we are working on a new procedure for cleaning and odor control. We take cleanliness very seriously and will be... More

Chapel Hill, North Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotels I have stayed at before in Asheville were all booked so I decided to stay here and give it a try. I had never stayed at this hotel/chain before. The room and bathroom were extremely dirty, the floor was sticky, the towels were stained and the bathtub looked like if had never been cleaned. Let's not talk about... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to post a review of your stay. I apologize that the cleanliness and overall condition of our hotel did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We... More

Asheville, North Carolina
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for one night. I was being put up here by an organization and kind of crammed my stuff in the room briefly. Overall the room was great, I loved the bed size and the tv was definitely worthy of mentioning but the whole reason I am even here is to talk about my experience with... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your large bed and the TV in your room. As well, I am happy that we were able to assist in getting your glasses returned to you. I will be sure to share your kind remarks with our team.... More

Huntingtown, Maryland, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 22, 2014

This is one of the worse hotels I have stayed at. The cover on the bed was dirty like a dog had laid on it. The beds were stained. The bathroom was dirty. The clean cover was very old and falling apart. We found bedbugs. Staff was not helpful. There was no manager after a certain hour and none could... More

Was this review helpful? Yes
Lawrenceville, Georgia
2 reviews
1 of 5 stars Reviewed June 20, 2014

Will never stay at an extended stay America ever again. This was my first and last time to stay. Hotel smelled of smoke and musty odor. I requested a non smoking room and clearly we were given a smoking room. The kitchen counter tops were sticky. Bathroom door handle broken and would not lock, hair in bathroom tub. The carpet... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and odor issues you encountered during your stay with us. As well, I am sorry that you were not satisfied with the overall condition of our hotel. I will be meeting with our housekeeping and maintenance staffs to review... More

Asheville, North Carolina
1 review
5 of 5 stars Reviewed June 17, 2014

Thank you so much for a lovely time. The staff is warm and helpful and the facility is superb. The bed is comfy. I love the carpeting. The housekeeping is trustworthy and quick. The grounds are easy to take a beautiful walk on.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of our hotel. I am so pleased to hear that you enjoyed our great staff, your comfortable room and our hotel overall. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. It would be our pleasure to have you repeat... More

High Point
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 9, 2014

At first glance, the room appears fine, although the room smelled of a wet dog. I found a couple hairs on the bedspread, but the inner sheets were clean. There was an old, used coffee pouch in the coffee maker and a previous check-in info handout discarded on the table. The front desk staff were very helpful, ready to fill... More

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 20, 2014

Hair on the bed; you could tell the covers had not been washed. Otherwise everything else was fine. Comfortable bed. Location is a few minutes from downtown Asheville. The hotel itself is tucked behind some restaurants so it was difficult to find even with GPS. I didn't know Asheville was as expensive to live in as NYC, so I thought... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Asheville - Tunnel Rd.

Address: 6 Kenilworth Knoll, Asheville, NC 28805
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Asheville - Tunnel Rd. 2*
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Also Known As:
Extended Stayamerica Asheville - Tunnel Rd. Hotel Asheville
Extended Stay America Asheville
Extended Stay Asheville

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
101

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