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Holiday Inn Express Asheville - Biltmore Square Mall

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1 Wedgefield Drive, Asheville, NC 28806
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Holiday Inn Express Asheville - Biltmore Square Mall
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315 Reviews from our TripAdvisor Community

Traveler rating
    133
    122
    38
    14
    8
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100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Decatur, Illinois
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This staff by far at this hotel was very friendly. The recommendation for dinner close by was very good.The room was very clean and comfortable. This hotel was also easy to get off and on interstate. WE had planned to go to the Biltmore but because of memorial day weekend decided to skip and head further south. The next morning... More 

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Detroit, Michigan
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Asheville pricing means you'll pay more than you should for a decent hotel. There seems to be a shortfall of good "branded" rooms in this city. Property is convenient enough to almost anywhere in Asheville and is close to shopping and restaurants. Now for the negative side of things .... we booked this hotel in part because of the view... More 

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Asheville is becoming a destination tourist town in its own right. Also it has so much to do and see here. Our prices drop considerable during the week but the weekends always sell out. But our hotel is still a very reasonable priced hotel compared to all the other hotels in town. Sincerely, Ellen Pettigrew, Manager More 

Irmo, South Carolina
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

A quiet clean efficient hie the service was excellent. Room was an upgraded king with a balcony very clean spacious and well equipped the hotel was very quiet even being packed with people next to the interstate making it a great stop over when traveling through Asheville

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Since our hotel is back off the highway, it is very quiet and restful hotel. Thank you for your comments and we look forward to seeing you soon! Sincerely, Ellen Pettigrew More 

Wilmington, North Carolina
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Was taking my mom to Biltmore and we did not arrive in the area after a long drive tired and exhausted.....it was close to midnight....but when I walked in a nice young man stood there smiling and was sooo very helpful and nice getting us a clean room quickly! The room had 2 double beds GREAT MATTRESSES and nice bathroom... More 

Was this review helpful? Yes 1
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

I am so glad you and your mother had a great time! Your comments touched on so many things that I thank you for all of them. Asheville is a exciting town so I hope you will be back soon. Sincerely, Ellen Pettigrew More 

Senior Contributor
29 reviews 29 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The front desk staff was awesome! Very friendly and helpful. Our room was clean - comfortable - bed & bed pillows were very comfortable. Their breakfast buffet was great. Plenty to eat and good food. The even opened up a conference room for the overflow of people without tables and chairs. It was just a one night stay, but such... More 

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your great comments. We do have an awesome staff! Since there is so much to do in Asheville we are looking forward to your return. Sincerely, Ellen Pettigrew More 

Raleigh, NC
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business. The staff were all very nice and the hotel was reasonably nice. My only complaint is with the cleanliness. Upon checkin I found several hairs in my tub. They appeared to be pubs. Gross! Otherwise it was an average hotel. Bed was comfortable.

Was this review helpful? Yes 1
ejpettigrew, Guest Relations Manager at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for taking your time for this review. I will definitely look into the issue you mentioned. Our hotel is usually highly ranked for cleanliness. I would appreciate it if you contacted at the hotel so I could follow thru with my staff. Thank you for staying at our hotel and I look forward to hearing from you. Sincerely,... More 

Raleigh, North Carolina
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked two nights here for a family trip to visit Biltmore. The location and price were factors in our decision. It was very convenient to the interstate, to Biltmore, and to the Blue Ridge Parkway. We were able to check in early which was a plus after traveling 4 hours with 2 small children. This gave us a chance... More 

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

I am so glad your family enjoyed yourselves while at our hotel. We have a very convenient location to most of Asheville's major attractions. Also we did a major renovation last year and in the process replaced all of our mattresses. We hope you come back soon! Sincerely, Ellen Pettigrew, Manager More 

Hillsville, Virginia
Top Contributor
75 reviews 75 reviews
16 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My sister and I stayed here while we were in Asheville to visit Biltmore Estate. The location was good. The hotel was very clean. Beds/pillows comfortable. Very friendly and helpful staff. Continental breakfast with variety. I would recommend this hotel.

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for staying at our hotel. Our staff really appreciates reading our guests' comments. Asheville is a great mountain town to visit. We hope to see you again in the near future! Sincerely, Ellen Pettigrew, Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We went to Asheville on 5/7-9/15 to celebrate our 50th anniversary with a Biltmore experience. Our decision to stay at the Holiday Inn Express was a great choice. The hotel is bright and cheerful as well as very clean. The breakfast choices were multiple and varied. The location of the hotel is very convenient to the Biltmoe as well as... More 

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for choosing our hotel and for your great comments. Come back soon! Sincerely, Ellen Pettigrew More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for four nights. When we arrived the front desk was very nice and friendly. They we able to get us into our room early which was nice. The room was very large and clean. It is an older hotel but has had updates. They serve breakfast daily. It is the typical holiday inn express food.... More 

Was this review helpful? Yes 1
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

We are proud to have a great staff. Good service is so important and will make a hotel stand out. We keep a very clean and well maintained hotel as well. Thank you so much for staying with us! Sincerely, Ellen Pettigrew More 

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