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All 59 Asheville hotels

Holiday Inn Express Asheville - Biltmore Square Mall

2.5 of 5 Hotel   |   1 Wedgefield Drive, Asheville, NC 28806
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79%
Ranked #27 of 59 hotels in Asheville
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
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236 people have reviewed this hotel

Traveler rating
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    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Top Contributor
80 reviews 80 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

It is about $15 cheaper to book online. Newly remodeled with very nice decor. Spacious rooms and bathroom with adequate hot water supply considering five of us took a shower. The breakfast bar was neat and tidy and well stoked. The front desk very helpful. We will stay here next year as well.

Was this review helpful? Yes 1
Knoxville, Tennessee
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a nice clean hotel. It was my toddlers first stay in a hotel so I was super worried about cleanliness but like I said very clean which made me enjoy my time even more. The bed was comfy and breakfast was just adequate. Nothing fancy but id prefer clean over lavish any day.

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Our housekeepers always do a great job cleaning. Most of our staff have been with the hotel for many years. We appreciate what a good job they do all the time. I am glad you felt comfortable at our hotel and I hope you had a wonderful time in Asheville. Come back soon! Sincerely, Ellen Pettigrew More

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 23, 2014

We are not normally people to complain, but we had multiple issues staying here. The first being that we had to go down and get new room keys because the first set only worked for one night. When we came back the next afternoon, one of the cleaning crew had left a dirty toilet brush on our sink right next... More

Was this review helpful? Yes 1
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

I am so sorry for the mishaps during your recent stay with us. I notice you have stayed with us before and you enjoyed yourself enough to come back. Please contact me directly so I can discount your next stay with us. Again, I am truly sorry for the inconveniences. Sincerely, Ellen Pettigrew, Manager More

Mount Juliet, TN
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 9, 2014

Typical Holiday Inn Express. Clean; spacious room with comfortable bedding and refrigerator; Breakfast area was clean and well stocked. This was the closest and most reasonable Holiday Inn in the Biltmore area. It is also very easy to enter and exit the interstate. Absolutely no complaints. Would stay here again in this area. We traveled with another couple and there... More

Was this review helpful? Yes 1
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

I am glad you enjoyed your stay with us. Asheville is so much fun please come back soon! By Spring, we will be completely renovated and our hotel is looking forward to seeing all of our return guests. Warmest regards, Ellen Pettigrew More

Epsom, Surrey, England
Top Contributor
200 reviews 200 reviews
79 hotel reviews
211 helpful votes 211 helpful votes
3 of 5 stars Reviewed January 21, 2014

Having stayed in Holiday Inn Expresses sufficiently frequently to have now qualified (in 4 weeks) for Gold Status (whoopee), and been given an Offer (ie unsolicited) of an "Upgrade etc" at our Next Stay at a Holiday Inn Express, we were taken aback by the very sniffy Receptionist's attitude, in which he told us "that that was not applicable here... More

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your review. We try to upgrade our members but we were very busy and our hotel was sold out. I apologize for our staff attitude and usually we are very gracious towards our guests. Since you liked so much about our hotel, please come back again! Warmest regards, Ellen Pettigrew, Manager More

tedb
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 8, 2014

We stayed for two nights during Warren Haynes Xmas Jam in December. The price was very good compared to other area hotels during this event. The location is roughly 15 minutes from downtown Asheville, right off the highway. Plenty of parking is available. The room was a good size and bedding and bathroom were both very clean. The fitness center... More

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your great review! We truly care about our guests. We want everyone to be comfortable and to enjoy their stay with us. I know you enjoyed the concert and Habitats for Humanity benefits from it as well! Come back soon and thank you for making our hotel your choice in Asheville. Warmest regards, Ellen Pettigrew, Manager More

Collegedale, Tennessee
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2014

We had a good experience at this HIEX in Asheville. This was after an evening of performing music at the Candlelight Christmas Tour of Biltmore House. I really needed quiet, and a comfortable bed, and that is exactly what we got that night!

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

We understand our guests need for quiet, comfortable and clean rooms. These are the basics of a hotel. We also enjoy giving our guests great service and I feel our staff is very knowledgeable about the Asheville area. Thank you for your review and we hope to see you soon! Warmest regards, Ellen Pettigrew, Manager More

South Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 29, 2013

By no means luxurious, but with a last minute holiday booking in Asheville it was an easy option. Fairly convenient to downtown Asheville (about 20 mins) and the Biltmore Estate (also 20 mins). Nice lobby area with nice front desk staff member. The rooms are old and not particularly aesthetically appealing. The sheets appeared clean but the overlying blanket was... More

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your review. It is with great pleasure to announce our hotel's renovation starting next week. This will be a major renovation including all carpets, beds, furniture, TVs. etc. Please come back to see the newly refreshed hotel! Warmest regards, Ellen Pettigrew, Manager More

Wake Forest, North Carolina
1 review
5 of 5 stars Reviewed December 25, 2013

My wife and I decided to stay at this Holiday Inn Express for our one-year anniversary and we were very pleased with the accomodations. Various members of the staff were pleasant and easy to work with. They fulfilled a floor request with no problem, and we were greeted with a smile and a warm welcome. The Continental Breakfast was absolutely... More

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

I agree our cinnamon rolls are the best! Thank you for your great review and we hope to see you soon. Warmest regards, Ellen Pettigrew More

Wilmington, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2013

This was out first Holiday Inn Express visit and we both were impressed. Check-in was a breeze and the staff was very friendly, especially, the late night desk clerk, Charles. The place was so clean, it was like staying at a brand new hotel. Price was well within boundaries of this market area and we felt like we got the... More

Was this review helpful? Yes 1
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you so much for such a great review! Our hotel staff is very caring, knowledgeable and gives first class service. We have a wonderful location and we take pride in our hotel. Please come back again and again! Warmest regards, Ellen Pettigrew, Manager More

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Additional Information about Holiday Inn Express Asheville - Biltmore Square Mall

Also Known As:
Holiday Inn Express Asheville - Biltmore Square Mall Hotel Asheville
Holiday Inn Express Asheville - Biltmore Square Mall Hotel
Holiday Inn Express Asheville
Holiday Inn Asheville
Biltmore Square Mall
Asheville Holiday Inn
Address: 1 Wedgefield Drive, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Asheville
#24 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Asheville - Biltmore Square Mall 2.5*
Official Description (provided by the hotel):
Whether you re coming to Asheville for business or just for pleasure, relax in our warmly decorated hotel conveniently located to all of Asheville s major interstates, area attractions and just minutes from downtown. Relax at the Holiday Inn Express Hotel & Suites in our large atrium lobby with a cozy fireplace or enjoy our Jacuzzi spa after working out in our fitness center, outside track or outdoor pool. The Holiday Inn Express Hotel & Suites offers a complimentary Hot continental breakfast in the morning and freshly baked cookies and beverage in the afternoon. At the Holiday Inn Express Hotel & Suites we offer a variety of packages for groups to the individual traveler including the Biltmore Estate, NC Arboretum, Blue Ridge Parkway, Chimney Rock Park plus golf, white water rafting and downtown shopping adventures. Catch up for work or pleasure at our two complimentary 24 hour business centers with printers or bring your laptop and take advantage of our free high speed wireless internet access. The Holiday Inn Express Hotel & Suites is an excellent choice for your next meeting. Our meeting room can accommodate up to 36 people and we have available A/V equipment and a variety of catering menus. Our hotel offerstour operator, group, AAA and Senior discounted rates! ... more   less 
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