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Holiday Inn Express Asheville - Biltmore Square Mall

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1 Wedgefield Drive, Asheville, NC 28806
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Holiday Inn Express Asheville - Biltmore Square Mall
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Holiday Inn Express Asheville - Biltmore Square Mall
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303 reviews from our community

Traveler rating
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    36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
91 reviews 91 reviews
16 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband, myself, and our friend stayed here Fri Apr 24-Sun Apr 26 to explore Asheville and attend the Fire on the Mountain Blacksmith Festival in Spruce Pine, NC. I don't have any complaints for this hotel. From the front desk staff to housekeeping to the room and breakfast, everything was spot on. We got some great dinner advice from... More 

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you so much for staying at our hotel! I will let our staff know about your good comments. We hope to see you again soon! Warmest regards, Ellen Pettigrew, Manager More 

Nashville, TN
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family stayed at this location while we visited the Biltmore. We were quite pleased! It was very clean & modern, & the location was perfect. Days before we made our trip I emailed a question via a link on their site and Ellen went above & beyond by giving me helpful information about the hotel & area.

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

I am so glad you enjoyed your stay with us! Thank you for that great comment. All of our staff tries to help our guests with good information about the area. We hope to see you soon! Sincerely, Ellen Pettigrew More 

St. Marys, Georgia
Top Contributor
110 reviews 110 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night while on a visit to see the Biltmore Estates. The hotel was clean, nice and friendly, as we generally experience at HI Express. The Square Village is a wonderful place to visit, wander and eat! Lots of fun shops, restaurants and sights, including the beautiful church in the Square! Breakfast is included.

Was this review helpful? Yes 1
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for choosing our hotel for your stay in Asheville. We have a convenient location to most of Asheville's area attractions. The Biltmore Estate and the Biltmore Village next to it are great places to visit. I love All Soul's Church also! We hope to see you soon. Sincerely, Ellen Pettigrew, Manager More 

greenville new york
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Asheville is the next Atlanta! --great restaurants, stores, music, art---but fast-moving and crowded (The island in Maine we live on doesn't even have a traffic light). In the whirl of traffic, we stopped at this Holiday Inn almost by accident and were so glad we chanced upon it! Bill was at the desk, and he was helpful and charming. He... More 

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ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Our staff really takes care of our guests. Bill and Kim make a great team and I will let them know you good comments. It sounds like you travel a lot so I hope to see you again when you come back to Asheville. Sincerely, Ellen Pettigrew, Manager More 

Alvarado, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went to visit the sights so we didn't know our way around. We showed up early hoping we could unload our car before we started sight seeing. Not only could we check in early, they were very cheerful & helpful during the process. Kim was able to draw the most efficient route to destinations on the maps kept well... More 

Was this review helpful? Yes 2
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your great comments. I will let our staff know (especially Kim). Our staff knows that our guests need clear & concise information. We are looking forward to your return trip to the mountains! Sincerely, Ellen Pettigrew, Manager More 

1 review
5 of 5 stars Reviewed March 24, 2015

Exceeded my expectations. Great value and service for the money. The rooms aee contemporary and very nice. the staff for accommodating our family. Highly recommend. Will stay here again in the near future.

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your good comments. I am so glad you enjoyed our hotel & great staff! The Asheville area has so many attractions that we hope to see you again soon. Warmest regards, Ellen Pettigrew More 

Commerce Township, Michigan
Top Contributor
160 reviews 160 reviews
22 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed March 17, 2015

We have stayed at this hotel a fair number of times over the years. It has been consistently an excellent experience for us. The folks at the front desk are just top notch. We truly feel welcomed by them. We needed to arrange for a late check out due to some car repair issues and the response to that was... More 

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your great comments. Our staff truly wants our guests to have a consistent, pleasant and relaxing stay at our hotel. We are looking forward to your return! Sincerely, Ellen Pettigrew More 

Winston Salem
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 13, 2015

My husband and I have stayed at this particular hotel at least a dozen times over the past 8-9 years and it never fails to perfectly meet our expectations. It is not considered a "luxury" property, but it suits us absolutely every time. The lobby was inviting, the desk service was welcoming and efficient, and our room was spotless. Our... More 

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your excellent review! I will post this for all of our staff to see. We appreciate your loyalty and I am very glad you choose our hotel. See you soon! Warmest regards, Ellen Pettigrew More 

High Point, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2015

We stayed for one night at this hotel during a recent basketball state tournament. The 2 queen bedroom was very clean with a very nice bathroom, shower, and beds. The breakfast was also good with a large variety of foods to choose from. The hotel staff was also very friendly. We've stayed at other hotels in this area, and this... More 

Was this review helpful? Yes 3
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Our staff truly strives to keep our hotel very clean, well maintained with a friendly attitude. We appreciate your choosing our hotel and we hope to see you again in the future. Thank you for staying with us! Sincerely, Ellen Pettigrew More 

Crown Point, Indiana
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 27, 2015

This hotel is a great value. They have a nice breakfast buffet of scrambled eggs, oatmeal, fruit, muffins, pancakes, juices, coffee and donuts. Nice variety and saves time and money that you dont have to go out for breakfast before starting your day! Everything is very clean and comfortable. The staff is friendly and funny. The huge fireplace in the... More 

Was this review helpful? Yes
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review

Thank you for your great comments. I love our lobby with a vaulted ceiling & large fireplace. It has an inviting feel to our guests. Our staff has been with us for a long time so they care about the hotel and it shows! Thank you for staying with us. Sincerely, Ellen Pettigrew More 

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