Hotel was clean. Staff very disrespectful. Employee at breakfast bar was SCREAMING at me because I was taking a bagel at the breakfast area slightly before they opened and trying to get a glass of OJ as well. And while this woman was berating me and my family in front of everyone in the lobby area, the desk staff did... more

We stayed in 5 hotels in North Carolina and this was the best one. It was clean, very quiet, the bed was comfortable, breakfast was good and the staff was friendly. We upgraded to a "suite" for $10 more a night. It was worth the extra for the extended room, spa tub, microwave and refrigerator. It was about a 15... more

Stayed here with half of my 11 year old daughter’s soccer team during this weekend soccer tourney for two nights. On the second morning around 9:30 we were asked to leave the breakfast area by the kitchen lady (not even the manager) because “people complained to the front desk that we were taking up too many tables.” There were two... more

Very ncie place to stay for the price. It was clean and comfortable with a decent breakfast in the morning until 10:00. Kind of not near the Biltmore or places to eat unless you have a car which we did so not a big deal. Would defintely stay there again. more

I stayed at this hotel in February for my first trip to Biltmore Estate. The hotel itself is unoffensive, clean, and standard Holiday Inn Express. The front desk staff was a bit unpredictable: the guy at check-in was rude and hating life. The man at check-out was delightful and pleased to map out a route for me with his trusty... more

Holiday Inn Express Biltmore Square Mall was a great place to stay for the weekend. Conveinently located off the interstate and to nearby Biltmore Estate. Our bed was comfy, room was quiet, and very clean. Breakfast was the standard of any HI Express. I had booked the hotel through the Biltmore and that is the best way to go. They... more

We signed up for this hotel with our Biltmore Candlelight Tour package to save a few bucks. Normally we stay at hotels like the Biltmore Inn. We knew it wouldn't be bad, however, didn't have high expectations going into it. The hotel isn't too far from the Estate, Breakfast was good, Rooms were clean and comfortable. We were very pleased... more

This is a great place to stay. The hotel is really clean and the staff was very nice. All the rooms are up to date and have a mini refrigerator. It’s also got a nice location thats not to far from downtown, Biltmore and the Blue Ridge Parkway. more

Typical HIE, which is not a negative as we are usually quite satisfied with HIE. Good price. Location is a bit out of the way. To get into the city, you have to drive and to get to Biltmore, you have to drive into the city and back out, but there is a shopping mall across the streets and a... more