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Fairfield Inn Asheville South

2.5 of 5 11 Rocky Ridge Rd., Asheville, NC 28806 (Formerly Wingate Inn)
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Fairfield Inn Asheville South
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Fairfield Inn Asheville South
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154 reviews from our community

Traveler rating
    47
    63
    23
    12
    9
See reviews for
41
64
8
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We go to Asheville often and have never stayed at this Marriott. We prefer Marriott and this one was nice. It was very close to where we needed to be, and not far from anything in Asheville. The breakfast could have been a little bit more fresh, but hey, it was included in the great rate.

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Altamonte Springs, FL
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Property was older but clean. Multiple front office staff didn't acknowledge us when coming in/out unlike other hotels. Breakfast was better than most. Bath was a bit outdated. HVAC didn't automatically go on/off on low setting and was noisy.

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed in many Marriott hotels, this one is far worst for customer service. The hotel is about 15-min from Biltmore Estate where my family has been to many times. The overall room is just OK, but the heated pool and fitness center are great for this size of the hotel. There are many places to eat and shop nearby.... More 

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Durham, North Carolina
Top Contributor
108 reviews 108 reviews
23 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed December 21, 2014

This is a clean, comfortable, reasonably priced hotel that is convenient to most of the Asheville area. While I would like to be able to rate multiple aspects of the hotel, we arrived late, quickly fell asleep in the quiet and comfortable room, overslept breakfast, and awoke feeling very refreshed and ready for the day. This alone warrants a "very... More 

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New Jersey, USA
Top Contributor
64 reviews 64 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 13, 2014

It is everything that I have come to expect from the Fairfield Inns. From it’s location, it is only a 15 minute drive to either Down Town Asheville or the Biltmore Estate and that makes it an excellent base to also explore the surrounding area. It certianly met our needs.

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Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 4, 2014

AWFUL CUSTOMER SERVICE - Was told by staff member at front desk (Kaitlin?) that our checkout could be extended until 2pm along with others from our soccer team due to inclement weather. She had checked with her manager first. When we returned around 1pm and checked out we were charged for one night and told to contact the manager,Kim, if... More 

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Charlotte, North Carolina
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 4, 2014

We stayed here for one night this past weekend. I agree with other reviewers that the rooms were a bit dated, however, with that said I think our room was actually renovated, though poorly. We were in 508. We had a black fake granite countertop in the bathroom that usually looks great in the newer fairfields but this one was... More 

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Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Pure_cyn, Thank you for your comments, I have shared your review with the staff so we can improve on the issues that you mentioned. I hope you will return to the Fairfield Inn & Suites Asheville. More 

Atlanta, Georgia
Top Contributor
66 reviews 66 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed October 30, 2014

I don't have much nice to say about this hotel. There was a lady Kaitlyn at the front desk who was pleasant and helpful. The main lobby area is decent. I noticed there is a fire station directly adjacent to the hotel which I would assume can be a noise issue, but I was glad I was placed in a... More 

Was this review helpful? Yes 1
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

atlhotelcritic, I am sorry that our decor did not appeal to your taste. We did actually complete our renovation in 2012. I will definitely pass this information along for review. I hope you will return to the Fairfield Inn & Suites in the future. More 

ohio
Contributor
14 reviews 14 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 23, 2014

I arrived and was not greeted as a Marriott gold member. They gave me a key that didn't work. I went back down and they gave me another key. Went back up and it didn't work. So I told the guy to come back with me. Still didn't work. Then he tried resetting it and that didn't work. He said... More 

Was this review helpful? Yes 1
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Chinablonde - I am sorry that your door did not function properly.Sometimes the lock system can be very difficult to troubleshoot. We was at full capacity on the night of your stay, and it does take time to shift around pre blocked rooms. Your issues have been addressed, and I do appreciate your comments. I hope you will return to... More 

VA
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 19, 2014

I stayed at this hotel last night. I have stayed here many times in the past as well. Always a good hotel. Nice and quiet. Always clean. Friendly staff. I do have to mention that the young lady who checked me in yesterday seemed to be...not with it...to say the least (I didn't get her name. It was NOT Caitlin... More 

Was this review helpful? Yes 2
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Ngwife2 - Thank you for your recent review. I checked the schedule and we did have a new front desk attendant in training. I have shared your comments with the staff, and we will use them to improve. Thank you for choosing the Fairfield Inn & Suites Asheville. More 

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Additional Information about Fairfield Inn Asheville South

Address: 11 Rocky Ridge Rd., Asheville, NC 28806 (Formerly Wingate Inn)
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Asheville South 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn Asheville South Hotel Asheville
Fairfield Asheville
Asheville Fairfield Inn

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