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Fairfield Inn Asheville South

2.5 of 5 11 Rocky Ridge Rd., Asheville, NC 28806 (Formerly Wingate Inn)
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Fairfield Inn Asheville South
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Fairfield Inn Asheville South
Fairfield Inn Asheville South
Fairfield Inn Asheville South
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150 reviews from our community

Traveler rating
    46
    61
    22
    12
    9
See reviews for
39
62
8
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Jersey, USA
Top Contributor
63 reviews 63 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

It is everything that I have come to expect from the Fairfield Inns. From it’s location, it is only a 15 minute drive to either Down Town Asheville or the Biltmore Estate and that makes it an excellent base to also explore the surrounding area. It certianly met our needs.

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

AWFUL CUSTOMER SERVICE - Was told by staff member at front desk (Kaitlin?) that our checkout could be extended until 2pm along with others from our soccer team due to inclement weather. She had checked with her manager first. When we returned around 1pm and checked out we were charged for one night and told to contact the manager,Kim, if... More 

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Charlotte, North Carolina
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 4, 2014

We stayed here for one night this past weekend. I agree with other reviewers that the rooms were a bit dated, however, with that said I think our room was actually renovated, though poorly. We were in 508. We had a black fake granite countertop in the bathroom that usually looks great in the newer fairfields but this one was... More 

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Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Pure_cyn, Thank you for your comments, I have shared your review with the staff so we can improve on the issues that you mentioned. I hope you will return to the Fairfield Inn & Suites Asheville. More 

Atlanta, Georgia
Top Contributor
63 reviews 63 reviews
39 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed October 30, 2014

I don't have much nice to say about this hotel. There was a lady Kaitlyn at the front desk who was pleasant and helpful. The main lobby area is decent. I noticed there is a fire station directly adjacent to the hotel which I would assume can be a noise issue, but I was glad I was placed in a... More 

Was this review helpful? Yes 1
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

atlhotelcritic, I am sorry that our decor did not appeal to your taste. We did actually complete our renovation in 2012. I will definitely pass this information along for review. I hope you will return to the Fairfield Inn & Suites in the future. More 

ohio
Contributor
14 reviews 14 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 23, 2014

I arrived and was not greeted as a Marriott gold member. They gave me a key that didn't work. I went back down and they gave me another key. Went back up and it didn't work. So I told the guy to come back with me. Still didn't work. Then he tried resetting it and that didn't work. He said... More 

Was this review helpful? Yes 1
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Chinablonde - I am sorry that your door did not function properly.Sometimes the lock system can be very difficult to troubleshoot. We was at full capacity on the night of your stay, and it does take time to shift around pre blocked rooms. Your issues have been addressed, and I do appreciate your comments. I hope you will return to... More 

VA
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 19, 2014

I stayed at this hotel last night. I have stayed here many times in the past as well. Always a good hotel. Nice and quiet. Always clean. Friendly staff. I do have to mention that the young lady who checked me in yesterday seemed to be...not with it...to say the least (I didn't get her name. It was NOT Caitlin... More 

Was this review helpful? Yes 2
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Ngwife2 - Thank you for your recent review. I checked the schedule and we did have a new front desk attendant in training. I have shared your comments with the staff, and we will use them to improve. Thank you for choosing the Fairfield Inn & Suites Asheville. More 

Dade City, Florida
Top Contributor
90 reviews 90 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed August 23, 2014

We stayed here for 3 nights over a weekend. Upon arrival, it was raining and the entry had one vehicle and one unattended motorcycle in it. We had to wait for the car to move before we could get under the cover. Not an issue at the time, but the motorcycle remained in the carport for our entire stay. We... More 

Was this review helpful? Yes
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Travelling2havefun, I am sorry for the inconvenience you experienced due to the vehicles blocking the carport. The motorcycles belong to our long term guests. I am glad yo hear that our staff did meet your expectations. I hope you will return in the future. Kim R. More 

Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 24, 2014

Stayed one night in June. Was impressed how clean the room was. It also seemed a good size. Very convenient to the expressway. Was at least a 20-30 minute drive from downtown Asheville. Much cheaper than downtown Asheville hotels. Breakfast was standard "free" motel food, good for yogurt and banana but not much else.

Was this review helpful? Yes 1
Cary, North Carolina
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 26, 2014

I've come to learn that all of these chains (Marriott Courtyard, Fairfield, Hampton Inn, Doubletree, etc) are pretty much the same. I expect and, for the most part, get a greeting when I arrive, a decent lobby, a clean room, good price, etc. You all get a '4' rating, it's your's to lose/gain. The good: All the things Marriott/Fairfield mentioned... More 

Was this review helpful? Yes 3
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

nc_travelguy, I appreciate your comments and I apologize that our breakfast did not meet your expectations. I will definitely look for different ways to improve in this area. I am glad that wedid provided a clean room, and courteous service during your stay. I hope you will accept my apology and return in the future. More 

Cincinnati
Contributor
15 reviews 15 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed June 21, 2014 via mobile

This property is a disgrace to Marriott. Unclean, half of lot is gravel. Random old junk laying in parking lot. Stains on blankets. It honestly made me nervous to leave my car outside in their lot. Only plus is a fire station sits by property, in case the junky hotel bursts into flames. Oh and did I mention the random... More 

Was this review helpful? Yes 1
Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Lovestotravel32, Thank you for taking time to review our property. The gravel lot is actually just a turn around space for motorcoaches, vehicles with trailers, etc. We do have a lot of long term guests that bring their charcoal grills. We do allow this because we want all of our long term guests to feel like this is their home... More 

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Additional Information about Fairfield Inn Asheville South

Address: 11 Rocky Ridge Rd., Asheville, NC 28806 (Formerly Wingate Inn)
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Asheville South 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn Asheville South Hotel Asheville
Fairfield Asheville
Asheville Fairfield Inn

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