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Fairfield Inn Asheville South

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11 Rocky Ridge Rd., Asheville, NC 28806 (Formerly Wingate Inn)
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1 room 1 guest
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Fairfield Inn Asheville South
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192 Reviews from our TripAdvisor Community

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Traveler rating
    57
    73
    34
    18
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Winston Salem, North Carolina
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in Asheville recently for a Conference and chose not to pay $200 for a night at the Hotel the conference organizers had supposedly negotiated for attendees. I was glad I chose to stay at this hotel. I was impressed with the surroundings and the Decor at the Lobby and inside the room. It was spotless too. However, as... More 

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Dalton, Georgia
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very well maintained and an upgrade from your typical economy Fairfield experience. The bed was exceptional and the room decorated nicely, however the cleanliness of the property as a whole was what impressed me the most. The front desk staff was also quite accommodating as I was trying to find a specific restaurant.

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Raleigh, North Carolina
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I love my Marriotts and generally am very pleased with Fairfield, but this one was just OK. The staff was very pleasant - absolutely no complaints there. One side of the king bed was awkward getting into - you had to either climb in from the foot of the bed or risk skinning your shins on the A/C unit, but... More 

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Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

LuvNZ - Thank you so much for taking time to recognize my pleasant Staff in your recent review. I would also like to thank you for notifying the front desk attendant of the issues that you encountered during your stay so we could quickly correct them. I hope you will choose to stay with us in the future. More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here with my sons (3 and 11) while dropping off older son at camp in Brevard. The property is grouped with other hotels off the highway near the outlet shops. The staff were all nice and pleasant. No real stand outs. The layout of the place is kind of weird. It's ok once you realize where your room... More 

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Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Thank you for sharing your experience here at the Fairfield Inn and Suites by Marriott. I do apologize for your room not meeting your expectations. Our hotel and staff strive to make each guests stay as comfortable as possible. Please let me know when you come back to Asheville and I will personally make sure your stay is more what... More 

Winter Haven
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This property met the usual high standards for a motel in the Fairfield category. Very large double room, comfortable beds, clean, well-appointed bath. Excellent breakfast with numerous offerings, clean, pleasant eating area. Courteous front desk staff. Location not quite as close to the Biltmore Estate as I thought but easy to get there once I figured out the route. Very,... More 

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PA
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have asthma and I always call ahead and ask for certain cleaning instructions. They were very helpful. Woman at the desk also went out of her way to get me more of a certain type of pillow. I would stay here again.

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Atlanta, Georgia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 23, 2015

Took us one hour to get into a room after first arriving. Hallways were almost impassable due to replacement mattresses blocking halls. My 67 year old husband had to maneuver a fully loaded luggage cart first to a room on 4th floor that was being worked on and couldn't be occupied. Upon returning to front desk, we were told that... More 

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Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

GAbarbara -I am so sorry for the poor experience you had while staying here at the Fairfield Inn & Suites. We value your comments, we have taken all of your thoughts and concerns in consideration, and we will do our best to correct the issues mentioned in your review. I hope you will consider staying with us in the future. More 

Orlando, United States
Level Contributor
3 reviews
3 of 5 stars Reviewed July 22, 2015

Stayed here for 4 nights on leisure vacation. Went in room reading lights over bed did not work told the desk they said none work in the hotel anymore.??? Looked like there was supposed to be something hung over the bed by seeing the screw holes in the wall but nothing was there. The King bed was so close to... More 

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Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Kevin K- I would like to apologize for the negative experience you had at our hotel. I have noted your comments and addressed them with my Staff. We of course always try our best to meet all Marriott standards. Thank you for comments we will definitely use them to improve. More 

Waunakee, Wisconsin
Level Contributor
96 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed July 17, 2015

This property does not have rooms with two queen beds and traveling with my husband; we can not easily sleep in a double bed. Our daughter had the other bed. I should have paid more attention when I booked the room so it is my fault. The only solution was to get two rooms and the price for this property... More 

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Kim R, General Manager at Fairfield Inn Asheville South, responded to this review

Copygirl - Thank you for choosing the Fairfield Inn & Suites. I am happy to announce that we have replaced all of our double beds with queen beds. The beds were replaced only days after your stay. I apologize that you did not get to experience our new mattresses, as well as the wonderful local restaurants conveniently located near us.... More 

Saginaw, MI
Level Contributor
145 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed July 13, 2015

I had several concerns regarding this visit which I shared via email to Marriott, and in a survey, and have had no response after 6 weeks. This does not reflect well on the management. The issues I encountered included: No bed linens provided in the room for the sofa bed as a routine, not an exception Definitely unacceptable breakfast offerings,... More 

Was this review helpful? Yes 3
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