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Comfort Inn Biltmore West

Certificate of Excellence
2.5 of 5
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15 Crowell Rd., Asheville, NC 28806
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Comfort Inn Biltmore West
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Ranked #17 of 59 Hotels in Asheville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
DancinBear1 Jacksonville, Florida
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, Florida
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This location cleans their carpets every 2-3 months, rooms were clean and modern, great customer service, I definitely recommend this location.We had some AC problems that were fixed with a new unit installed in a very timely manner at 10:00 p.m.

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Plainfield, Indiana
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stopped here for one night on our way home from vacation. It's a decent hotel but not as nice as most of the Comfort Suites we've stayed in. My wife woke up with several bug bites on her arm. Not sure what they were from but they were not bed bug bites. The room wasn't the cleanest we've stayed in... More 

Was this review helpful? Yes 1
Phoenix, AZ
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice average Comfort Inn with the usual amenities (breakfast, outdoor pool, coffee). Helpful staff and right next to outlet mall which you can walk to easily. If you are going to the Biltmore buy your tickets here. Two day pass was less than the cost of a one day from the Biltmore directly. It is about 15 minutes away,... More 

Was this review helpful? Yes 1
Odd, West Virginia
1 review
4 of 5 stars Reviewed 3 weeks ago

Two aunts, a cousin, and I were in Asheville, NC for week long gospel singing in Hominy Valley. Our rooms and beds were comfortable. The complimentary breakfast bar offered almost anything you could want and the food was delicious Our stay in the Comfort Inn Biltmore West was, however, so delightful because of the desk clerks. These young women/men were... More 

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Martinez, Georgia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Check-in was friendly and went smoothly. The room was clean, and the hotel was fairly quiet. The hot breakfast was the typical fare, and the attendant kept it well stocked. There were no complaints from our family; if we're in town again, we'll definitely stay there.

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1 review
5 of 5 stars Reviewed 4 weeks ago

The Comfort Inn Biltmore West was an awesome experience. We stayed for the Father's Day weekend(Sat-Sun). This hotel was only the beginning of the fantastic trip. Everything was in place and the staff was more than nice. My husband enjoyed his Father's Day stay and want to return when we are in town again. We were in town to experience... More 

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El Cajon, California
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We arrived here at 11:00 AM after taking the red eye from California and driving from Charlotte. Both of us were tired, so we asked if we could get a room early. We were told none were ready, but come back at 12:00. We did and our room was ready. We very much appreciated the chance to rest up for... More 

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Comfort_Inn_Avl, Front Office Manager at Comfort Inn Biltmore West, responded to this review

I am so happy you enjoyed your stay with us here in Asheville NC. We hope that you make it back real soon! More 

Janesville, Wisconsin
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 16, 2015

Typical Comfort Inn. Clean and comfortable room and beds. Usual breakfast menu plus biscuits and gravy. Attendant was on hand and took care of shortages immediately. The hotel is behind a couple of other motels so it is a little tricky to find, but it is near the freeway entrance on the west side of Asheville (a plus in the... More 

Was this review helpful? Yes 2
Comfort_Inn_Avl, Front Office Manager at Comfort Inn Biltmore West, responded to this review

I am delighted that I was able to assist you with our rewards program. I appreciate that you took the time to share your thoughts with us. We look forward to serving you on your next visit to Asheville. Warmest Wishes, Amanda Phillips More 

Perth, Australia
Level Contributor
69 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed June 15, 2015

We stayed here over memorial weekend, we had two rooms. Check in was easy, staff put us on the ground floor as we had a dog with us. We had access to a side door which made our toilet walks very easy not having to walk through the lobby every couple of hours. There is a nice lawn area outside... More 

Was this review helpful? Yes 1
Comfort_Inn_Avl, Front Office Manager at Comfort Inn Biltmore West, responded to this review

We couldn't be more pleased that you enjoyed your stay in beautiful Asheville. Hope to see you soon! More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 31, 2015

Upon exiting the interstate, we were surrounded with abandoned barb wired properties. Here and there were chain businesses that took pride of their property. The hotel is supposedly one of those but Comfort Inn Biltmore's outside picture on the web is more inviting than what you encounter in person. The hotel lobby smelled of smoke. It later cleared up but... More 

Was this review helpful? Yes 1
Comfort_Inn_Avl, Front Office Manager at Comfort Inn Biltmore West, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with us. Please accept my most sincere apologies that you felt our area was "sketchy". There is only one business that has a chain length fence located next to the Hotel and it is a garage. We apologize our pool was not ready for use. When... More 

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