The location is great for walking. The staff polite. The room was dirty, the carpets filthy, and the fixtures in the bathroom past their prime. The topper was when we asked for two extra pillows, they were delivered 1/2 hour later with the pillow cases off and they were dirty with one having dark deep red stains. We checked out... more

my boyfriend surprised me with a trip to Asheville, something we had been talking about doing for quite sometime. Upon arrival, I first noticed the lack of parking out front, which is located around back. Then there was the overly dated furniture. The people at the front desk were nice but lacking in the intelligence department. The valet was complimentary... more

To celebrate my wife's 40th birthday, I splurged and booked a King Suite ($350) for a night. The room's decor was dated, TV's were outdated, and the carpets were worn. I had hoped my wife would relax in the jacuzzi tub to get a break from the kids for a while, but the cold water to the bathtub didn't work!... more

We didn't plan on spending the night in Asheville, but it happened because we stumbled on this hotel and just NEEDED to stay there. It's located in an area that's incredibly easy to walk in. We had the smallest room, and that was very spacious. The bed was Godly comfortable. Wireless signal in room very strong. Whirlpool bathtub, best thing... more

Went for girls night out with co-workers on a Friday night. We had adjoining rooms on the 4th floor. The rooms are very spacious (atleast the rooms we had were room #404 and #405). The location cannot be beat!! We had turn down service in our room with a chocolate truffle from The Chocolate Fetish and it was awesome. We... more

I stayed here with my husband in December of 2008. We were visiting family in the area. The rooms were FILTHY and we all ended up sick. The worst part was that we were so sick we could barely leave the room. The carpet and chairs were stained and the place had an odor (it needed to be deeply cleaned,... more

My wife and I visited Asheville for our first wedding anniversary. We wanted a nice place to stay to celebrate this special occasion. We were skeptical that it was an older hotel, but called the chamber of commerce and asked their opinion on the hotel and they assured us it was a nice place and great location. After entering the... more

We have been to Asheville many times and have stayed and B&B's and Renessaince mostly. We ended up booking at Haywood because it was a spur of the moment trip and most other places were booked. We were pleasantly surprised to have lucked out with this hotel. They give top notch service. We were allowed to check in at 10am,... more

Beautiful hotel in the heart of downtown. The room was elegant. Loved the TV and phone in the bathroom. The bathroom had a whirlpool tub which was either old or not very clean. We just used the shower. Staff was pleasant ,friendly and helpful. I would definately stay there again. more