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Holiday Inn Beaumont Plaza

3.0 of 5 3950 I-10 South at Walden Rd, Beaumont, TX 77705
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Holiday Inn Beaumont Plaza
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Holiday Inn Beaumont Plaza
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129 reviews from our community

Traveler rating
    28
    40
    29
    19
    13
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28
21
14
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ennismore On
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel was booked through Hotwire with a 3 star rating. I would give it a 2. Sofa had soil marks, shower rod had rust, tub surround has mold, mattress is soft with a lean yo middle, could not alter the thermostat to change temperature, no sink stopper, one coffee creamer package. There were voices clearly audible sounded as if... More

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Stephenville, Texas
Top Contributor
69 reviews 69 reviews
46 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Recently spent three nights at this hotel for a conference. This is a large atrium hotel with an attached conference center. Its quite large. The atrium has a large waterfall the dominates the space. It ran from 8a until 10p every night and I quite liked it though it makes a lot of noise. We arrived early from the airport... More

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Audubon, New Jersey
Top Contributor
71 reviews 71 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is an older property but generally well kept. Envision an Embassy Suites set-up with a large atrium interior and the rooms all around the walkways in front of the rooms looking down on the first floor atrium and service areas. The rooms were clean and no one had any major complaints other that a slight musty smell and... More

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Pablo Z, Manager at Holiday Inn Beaumont Plaza, responded to this review

Dear Paul P, Thank you for your online review. Receiving such detailed information from our customers is so important as it allows us to work on some of the details we may have missed. I am glad you enjoyed your time at our hotel and that our staff was able to meet your needs and expectations. We hope to serve... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night. Comfortable arrangements. Bed slept well. Staff was courteous. Breakfast was great. You have try the omelets made in the restaurant. They were excellent. Within walking distance of one of the best restaurants in the city.

Was this review helpful? Yes 1
Pablo Z, Manager at Holiday Inn Beaumont Plaza, responded to this review

Thank you for taking the time to provide us with such great feedback. It's always great to hear great that we have met the expectations of our customers. We wlook forward to serving you in the future. Hotel Manager More

Belton, Texas
Top Contributor
56 reviews 56 reviews
41 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Having lived in Beaumont for a number of years, I remember when this hotel was built and it was THE premier property in town and held that position for a number of years. It has been the site of many conventions, weddings, etc. Having stayed there again this past weekend, I would say run, don't walk to another option. Yes,... More

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Pablo Z, Manager at Holiday Inn Beaumont Plaza, responded to this review

Dear Lex682, Thank you for writing a review about your stay. I am sorry to hear about the cleanliness and condition issues you had during your stay. We take all reviews positive and negative very seriously, and your feedback will help us with periodic evaluations of our hotel. I will be reviewing the issues you stated with our housekeeping manager... More

Amarillo, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Front desk manager was great and all the staff was very helpful but the place is old and tired. I was upgraded to a suite for my loality perk but it was nothing special. As others have posted the tub is in ill-repair, the stopper laying on rim of tub, slow to drain and anti-slip liner loose. When they turned... More

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Pablo Z, Manager at Holiday Inn Beaumont Plaza, responded to this review

Thank you for writing a review about your stay. I am pleased to hear that our staff was courteous and friendly while you stayed with us. I appreciate your feedback regarding the bathroom and water feature. I will be working with the management team to find solutions for these issue to better serve our future customers. Thank you once again... More

texas
Top Contributor
119 reviews 119 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 13, 2014

Begin with the check in. Very poor think this person was new without experience. Person was polite and friendly but just did not seem to know what she was doing. She was certainly improvement over the person who was or acted as in charge. Very rude and did not know what she was doing. The room needs to be updated.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Beaumont Plaza, responded to this review

Dear dewTexas, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay... More

Texas
Top Contributor
68 reviews 68 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 12, 2014

Booked at this hotel because is where convention was held. Knowing many, many convention attendees would be attending, the hotel had only two smaller size rollaround carts for luggage and little staff. No cart was available so had to make many, many trips between car and 8th floor room. In addition, checking in was slow due to limited staff to... More

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IHGCare, Guest Relations Manager at Holiday Inn Beaumont Plaza, responded to this review

Dear bennie00, Thank you for writing a review about your stay. It was regrettable to see the amenities, level of staff service and food selection were not quite what you were expecting from our hotels. We take all reviews positive and negative very seriously, and your feedback will help us with periodic evaluations of the hotel. We have documented this... More

Livingston, Texas, United States
1 review
3 of 5 stars Reviewed October 9, 2014

The staff at this facility was helpful, friendly and professional. The facility itself, while it has a nice lobby has stained carpet, the bathtub was badly repaired, and the ceiling in the large conference room is stained, dirty and looks like it could fall in. The breakfast buffet is ridiculously expensive for the lousy selection they offer.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Beaumont Plaza, responded to this review

Dear Susan M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regrading our staff. However, we’re sorry we fell below your expectation regarding the carpet condition, bathroom condition and cleanliness which was unacceptable. We will address these concerns. I assure you that... More

West Columbia, Texas
Top Contributor
96 reviews 96 reviews
72 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed October 4, 2014

As a convention hotel, it is accommodating with meeting rooms. The restaurant is closed after breakfast so we has to order food from the bar when it is open or leave the building. Our food ordered at the bar took about 30 minutes to be delivered. In the room, there is a breakfast card to hang on the door but... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Beaumont Plaza, responded to this review

Dear LeitaLuetta, Thank you for taking the time to share your feedback regarding your experience with us. We appreciate your comments as it helps us in our never ending task to better ourselves. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most of our amenities... More

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Additional Information about Holiday Inn Beaumont Plaza

Address: 3950 I-10 South at Walden Rd, Beaumont, TX 77705
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Beaumont
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Beaumont Plaza 3*
Number of rooms: 253
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Also Known As:
Holiday Inn Beaumont Plaza Hotel Beaumont
Beaumont Holiday Inn

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