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Hampton Inn & Suites Los Alamos

Certificate of Excellence
2.5 of 5
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124 State Hwy. 4, Los Alamos, Los Alamos, NM 87544
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Hampton Inn & Suites Los Alamos
Best prices for: 1 room 1 guest
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Ranked #1 of 6 Hotels in Los Alamos
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
Susan T White Rock, United States
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124 reviews from our community

Traveler rating
    52
    46
    13
    9
    4
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33
26
13
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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White Rock, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things about this experience. The staff was amazing. One of the things they did was anticipate my needs and meet them before I even realized I needed it! Specifically, Jose' (I think) noted that I kept coming to get their coffee and he figured out a way that I didn't need to keep coming out... More 

Review collected in partnership with Hampton

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GM30806, General Manager at Hampton Inn & Suites Los Alamos, responded to this review

Thank You for staying with us and providing your positive feedback.we are proud to have Jose working as our Maintenance engineer and appreciate knowing that he was truly instrumental during your stay. Thank You for giving us a perfect 5 star rating during your stay and that you found everything to your satisfaction. We look forward to seeing you soon! More 

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

well, I have stayed here several time. other times have been acceptable. Tonight the weather is clear, the Direct TV which the hotel uses is not functional. You must understand in White rock, not much to do. the owner of hotel has known about direct TV issues for some time, and of course it is my night to watch and... More 

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GM30806, General Manager at Hampton Inn & Suites Los Alamos, responded to this review

Hampton Inn & Suites is committed to providing our guest with the highest quality services and facilities, we sincerely regret we fell short of our goal in this instance. We are in the process of enhancing our in room technology and re training our staff so that they may provide the exceptional service that you come to except from your... More 

Santa Fe, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Even though the name of this hotel is "Hampton Inn and Suites Los Alamos" be aware that it is in the dinky town of White Rock, about 9 miles or 15 minutes drive to Los Alamos. There's nothing really to eat or do in the immediate vicinity. The hotel was fine, maybe a notch less refined than other Hampton Inns... More 

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United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed at the Hampton Inn in Los Alamos on a few occasions for business. The team there is always very welcoming, friendly and helpful. I choose to stay at Hamptons and Hilton properties because of staff like they have in Los Alamos

Review collected in partnership with Hampton

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GM30806, General Manager at Hampton Inn & Suites Los Alamos, responded to this review

Thank You for staying with us and providing your positive stay feedback. We are delighted to read you had an excellent stay. We are committed to providing you with the highest level of service simply because you deserve excellence. Thank You for being a Gold V.I.P member. we look forward to seeing you soon. More 

Davis, California
Top Contributor
172 reviews 172 reviews
63 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed April 20, 2015

We chose this hotel because of good reviews. I did not realize it was not near the business district of Los Alamos, so we drove several miles "out of town" to get there. As it turned out, this was a good choice for us because we planned to visit Bandolier National Monument the following day. The hotel was fine -... More 

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GM30806, General Manager at Hampton Inn & Suites Los Alamos, responded to this review

Your willingness to share your experience is genuinely appreciated. We'd Love the opportunity to provide you the continued service your'd expect from our team members. Thank You and we hope to see you soon. More 

Pahrump, United States
1 review
4 of 5 stars Reviewed April 20, 2015

I have stayed here many times before and never had any major issues. Very convenient location if working at LANL. They always upgrade my room since I am a diamond member. There is an evening snack at 5pm Monday through Thursday which is nice.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM30806, General Manager at Hampton Inn & Suites Los Alamos, responded to this review

Your willingness to share your experience is genuinely appreciated. We'd Love the opportunity to provide you the continued service your'd expect from our team members. Thank You and we hope to see you soon. More 

Dallas, Texas
Top Contributor
72 reviews 72 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed April 2, 2015 via mobile

When I get a non-smoking room, I expect to not smell smoke. I get migraines from smoke, so this is important to me. So when I smelled smoke in the bathroom (116) I wasn't happy. Despite having limited time in the morning, I packed up my things so they could move me to another room while I was gone during... More 

Was this review helpful? Yes 1
GM30806, General Manager at Hampton Inn & Suites Los Alamos, responded to this review

Thank You for staying with us and providing your valuable feedback. We offer our deepest apologies for any trouble you experienced with smoke, room change and water. This situation is not ordinary and this incidents are not typical of us. We are very serious when it comes to our guest satisfaction. We appreciate that mistakes sometimes happen despite the numerous... More 

Tucson
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2015

The people in this small town are not always friendly -- it was after all "The Secret City." However, the Hampton Inn people are tops. They serve good breakfast and include guests as a courtesy. We will return regularly. One complaint: We would like their attention paid to a bad sidewalk feature that caused one bad fall and almost two... More 

Review collected in partnership with Hampton

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Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 8, 2015

I have stayed at the hotel about seven times. It is nice clean Hampton Inn in Los Alamos. The people that work at the hotel are always friendly. If you are going to Bandalier it is in a good location.

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Wilton, Connecticut
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 11, 2014

On the way to Bandelier from Los Alamos, this is the perfect kicking-off point for an early morning park visit. Comfortable and clean, the hotel is a typical Hampton Inn experience, with cookie cutter rooms; basic, high-carb, buffet breakfast; and low-key but friendly service. Noi restaurant, so I drove back up into Los Alamos and had a nice bite. Nothing... More 

Was this review helpful? Yes 1
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