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Holiday Inn Express Hotel & Suites Los Alamos Entrada Park

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60 Entrada Drive, Los Alamos, NM 87544
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Holiday Inn Express Hotel & Suites Los Alamos Entrada Park
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Holiday Inn Express Hotel & Suites Los Alamos Entrada Park
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99 Reviews from our TripAdvisor Community

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Traveler rating
    26
    44
    17
    5
    7
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19
19
10
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (99)
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Crystal Lake, Illinois
Level Contributor
94 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel on the way to Bandelier National Park. Front desk staff was pleasant and helpful, and helped us with some good advice about our visit to Bandelier the next day. Room had microwave, fridge, flatscreen TV. Beds were very comfortable, as is usual for this chain. Breakfast was their usual above average faire. I didn't like... More 

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Aiken, South Carolina
Level Contributor
125 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property is very nice and appears pretty new. My room was spacious and on the main level. The breakfast area is nice and the breakfast is very good with lots of choices. The desk personnel are nice, but it is easy for them to be swamped with check in. Had one issue but it was minor and they resolved... More 

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Manchester, Connecticut
Level Contributor
99 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice location, great views of mountains all around, close to town with restaurants, grocery store, shops. Free breakfast included which has many choices, not items, cold cereal, juices, etc. Free plug ins for phones and computers.

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横浜
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed April 20, 2015

The hotel room was clean and nice until I opened microwave to use. Housekeeper didnt clean inside the microwave!! Then I started look around the room closely , mirror was dirty ,phone was dusty . when we checked in , Front desk man wasn't friendly ,,,,seemed like he does'nt like his job.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear jack横浜, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for the oversight of our housekeeping team. Thank you for bringing these to our attention. We will address these with... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 15, 2015

If you're accustomed to business travel, this doesn't have what you'd normally expect. No micro or fridge in the room. The hotel and room coffee are terrible, colored water. The elevator smells funny, all the time. The hotel is at the edge of the edge of Los Alamos. There is nothing here or within walking distance to eat or do.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear Doug S, Thank you for your recent stay with us and reviewing our property. We're glad to know that you found our staff friendly. On the other hand, we apologize that some items were not working in your room, and that the service you received did not meet your expectations. Your comments are important to the success of our... More 

Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 5, 2015

The hotel room was clean, well adorned and comfortable. However, the individual at check in was almost clueless and it took over 20 minutes to check in. The building isn't being maintained very well so the property is aging quickly. One of the reasons we stay at the Holiday Inn Express facilities is we can grab a hot breakfast and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear Richard F, Thank you for taking the time to share your comments with us. It is nice that you found our rooms to be clean and comfortable. However, I'd like to apologize for the experience you had upon check-in and if the breakfast situation was a disappointment. Please be assured that this shall be addressed with our team to... More 

Santa Fe, NM
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 27, 2015

Rooms were very clean and comfortable. Staff was helpful and knowledgeable. It is a newer hotel in the area - so everything seemed clean and new. The prices are high - but about what you pay at any hotel in the area. Beds were comfortable, towels were clean but rough.

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Villa Park, California
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed March 17, 2015

I recently stayed at the Holiday Inn Express Hotel in Los Alamos Entrada Park for two nights while I was at Los Alamos National Lab on business. The rooms are spartan--but more or less what one expects from this chain. My surprise came when after getting settled in the room, I realized that there was no soap in the bathroom.... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear John H, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring this matter to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. However, please accept our sincere apologies for falling short of your expectations regarding the services... More 

East Marion, New York
Level Contributor
118 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed March 15, 2015

We enjoyed a two night stay at Holiday Inn while visiting Los Alamos for the purpose of hiking Bandolier National Monument. Hotel was clean and comfortable and provided a nice breakfast selection. Would recommend this hotel. It's on the outskirts of town and was quiet.

Was this review helpful? Yes
Level Contributor
124 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed March 10, 2015

We were there during a high school reunion time, so the hotel was full. Zack at the front desk was helpful; brought extra hangers to us in the room. It's a busy front desk; they don't always answer the phone and go away from the desk (it's unmanned) at times. The rooms were spacious. The breakfast was good, with a... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review

Dear D B, Thank you for taking the time to leave a review of our property. We appreciate your kind words regarding our front desk staff. We apologize for letting you down on some aspects of your stay particularly with the breakfast service. We are working hard to improve our services and appreciate your feedback. While we understand that your... More 

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