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Sorrel River Ranch Resort

#13 of 35 Hotels in Moab
GreenLeadersSilver level
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Highway 128, Mile 17, Moab, UT 84532
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1 room 1 adult
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Sorrel River Ranch Resort
Sorrel River Ranch Resort
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632 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 18, 2015

This was not a "resort" and should certainly not be rated as such. Compared to other "ranches" and "resorts" in Utah, SRR was anything but. The service and help was horrible and slow. The food was terrible and took forever (you need a reservation for an empty dining room). The room/cabin was so so -- a bed in the living... More 

Helpful?
3 Thank dctraveler337
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear dctraveler337, We're very saddened to hear that your visit with us was unsatisfactory. We appreciate the feedback, as it does allow us to address specific concerns internally and make corrections for future guests. We take all reviews seriously and you can rest assured we will look into your individual points to find items on which we can improve. While... More 

Simsbury, Connecticut
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 15, 2015

We could not have been more pleased with our stay at Sorrel River. The 17 mile drive into the resort along the Colorado River certainly counts as one of the highlights of our stay in Moab. While we get to the resort we found a beautifully situated, impeccably designed venue on the banks of the Colorado. The Main Lodge is... More 

Helpful?
Thank kannorth
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear kannorth, Thank you for taking time to write this review of your stay with us. We are very pleased to hear you found it "a delightfully restful tasteful visually rich place to stay in Moab". We agree with those descriptors, and are always grateful to hear them from satisfied guests of Sorrel River Ranch. We will pass along your... More 

Boulder, Colorado, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 15, 2015

We visited this property with another couple in celebration of my husband's 70th birthday. Both rooms were lovely, and the staff made our experience very special. They surprised us by bringing a cake to our room, and they also brought us a special dessert with candles at the on-site restaurant one evening. All in all, it was a lovely experience,... More 

Helpful?
Thank Katie C
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear Katie C, Thank you for visiting us this fall. We appreciate that you chose us as the location to celebrate your special occasion, and we're glad we had an opportunity to make it even better. We will pass along your praise to all of the staff that contributed to your experience. And we thank you very much for highly... More 

Fishkill, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 14, 2015

My wife and I stayed at the Sorrel River Ranch Resort for our anniversary this year. It is now high on my list of the "World's Best Resorts". Every aspect of our stay was perfect. The property itself is like staying inside a national park. Between the buttes and the Colorado river flowing right by our room, the surroundings are... More 

Helpful?
Thank kgcarswell
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear kgcarswell, We are extremely pleased to hear that you and your wife had such a lovely experience with us for your anniversary. Sorrel River Ranch strives to provide a complete "luxury meets adventure" experience. We love to hear from guests when it all comes together, and ends up "perfect in every way". We hope you will visit us again... More 

St. Brelade, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 11, 2015

We had a ground floor river view suite (with benefit of knowledge would now opt for an upper floor room - perhaps because we had noisy neighbours upstairs !). The drive to the resort in both directions was one of the highlights of our road trip and certainly not to be complained about. Our room was acceptable (and we weren't... More 

Helpful?
Thank DGGJsy
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear DGGJsy, We appreciate your visit with us, and thank you for taking time to provide some feedback. We take all reviews seriously and love to hear about the positive aspects of your stay, as well as areas in which you feel we could improve. It sounds like you had a nice visit to the Southwestern US, and we're sorry... More 

Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 30, 2015

Value is in the eye of the beholder. This resort is an experience that may conflict with your personal "travel habits." If you expect a a big screen TV then go to a Motel 6. Why would you want to watch TV in the first place when you're staying at one of the most beautiful places on earth? I read... More 

Helpful?
2 Thank Darrin C
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear Darrin C, Thank you for your stay with us, and providing this glowing feedback, and your specific comments. We agree that our seclusion is one of our finest aspects. Many guests, such as yourselves, come from all over the world to have access to Southeastern Utah's gorgeous landscape and adventures, while simultaneously being isolated away from the city life.... More 

Kirkland, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 30, 2015

Beautiful spacious comfortable room and bed. We sat on our own porch at midnight on comfortable wooden outdoor furniture and swing,quietly taking in the serenity of the large ranch grounds and spectacular moonlit view. Perfectly cooked breakfast on the peaceful spectacular banks of the river watching the geese fly in. I had the Farmer's breakfast. The eggs cooked to perfection,... More 

Helpful?
1 Thank Diana F
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear Diana F Thank you very much for your stay at Sorrel River Ranch. We are so pleased to hear your experience at our luxury resort left such an impression. We agree that two nights is not long enough to fully take advantage of all we have to offer. We hope to have you back soon to enjoy more "delicious... More 

CoralGables, FL
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 29, 2015

The service did not quite live up to the ranch’s glorious setting. The rooms were spacious, but not worthy of the price tag. You are basically paying for the view of the river and the beautiful landscape behind the ranch. I didn't use the spa so I can't comment on the spa services (my priority was to explore the parks),... More 

Helpful?
4 Thank Lori330
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear Lori330, We're very sorry to hear your stay with us did not live up to your expectations. We completely agree that the setting here is "glorious". We consider ourselves very lucky to have a resort in such a beautiful location, and it's no stretch to say that our ultimate goal is to match the quality of service, and the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 29, 2015 via mobile

DON't GO. Not worth the price! Could hear people above our room using bathroom. Had to complain about air conditioning being insufficient in September. Could not imagine what it is like in summer. But they did give us unit to put in room that helped. Wanted to watch Monday night football but tv reception bad and no cell service. At... More 

Helpful?
2 Thank Gelodie
SorrelRiver_Steve, Manager at Sorrel River Ranch Resort, responded to this review

Dear Gelodie, Thank you for bringing your concerns to our attention while staying with us. We're glad we had a chance to work through them with you and make the rest of your stay an enjoyable experience. We apologize again that your room was affected by technical problems with TV reception, which we are currently addressing with infrastructure upgrades. We're... More 

Granville, Ohio
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 28, 2015

While the cabins are nice the attitude of the staff, management included needs to take a few classes in diplomacy. we made our reservations in February, 2015 and was charged the entire amount with no chance for a refund, barring some extreme personal disaster. The pool was dirty right up until the day they were hosting a music festival and... More 

Helpful?
1 Thank Wakemaker
SRR_GM, General Manager at Sorrel River Ranch Resort, responded to this review

Dear Wakemaker, I'm sorry to hear that our delivery fell so far short of your expectations. As a management team, we'll do our best to go through your comments in detail to determine where we should have done better. Regarding the cancellation policy, we try to make the policy clear at time of booking. As a boutique property, once a... More 

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