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La Luna Inn

2599 Lombard St, San Francisco, CA 94123 (Formerly Pacific Motor Inn)
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433 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

I am staying here this evening. I paid way too much for this run down room, but it was the only room I could find on short notice. The a/c doesn't work, and the management, who was obviously aware of the problem previously, has refused to do anything. They have even refused to refund my money if I find another... More 

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McAlisterville, PA
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel was very old and the air did not work. We asked to have it checked out and the hotel brought us a fan. The room is updated a little, but very old. Bathroom very nice and beds ok. On a noisy part of Lombard st. Will not stay there again.

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

- Friendly front desk staff - Serves free continental breakfast (cereal, toast, fruits, coffee, juice, hot chocolate) - Room was nice and bed sheets were clean - Updated television was nice to have - Noticed a strong chemical or cleaner smell when we first checked in that could have been left from when the room was being cleaned, but it... More 

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Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed with my daughter, and her husband, in a 2 queen bed room! The beds were comfortable, the room was clean, and we had a room at the back of the complex, which was reasonably quiet! The breakfast was basic, but enough to get you by! The hotel is close to the bus line, that takes you near Fishermans... More 

Was this review helpful? Yes 1
ManagerDM, Public Relations Manager at La Luna Inn, responded to this review

Dear Rikstar26, We are so glad to hear that you enjoyed your stay during your last family vacation. We are glad that you were able to utilize the free parking. We know how difficult parking in the city can be and we are glad we were able to accommodate. Thank you for staying with us, we hope to see you... More 

Breda, The Netherlands
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here in early may. The stay was decent, but nothing special. We booked this hotel long in advance so we didn't pay as much, but overall this hotel is quite expensive, The wifi was ok. Breakfast was kinda poor. Service was ok. Parking was free. Room was clean. We did have to leave a cash deposit because the... More 

Was this review helpful? Yes 1
ManagerDM, Public Relations Manager at La Luna Inn, responded to this review

Dear Bas D, Thank you for staying with La Luna, we appreciate your positive review. We will pass along your feedback to the general manager. We hope to see you again during your next stay in San Francisco. Sincerely, More 

East Sussex, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed at La Luna for three nights whilst we explored San Francisco. Conveniently sited on Lombard with all important free off street parking and good access to public transport. Friendly staff and rooms good size, clean but no fridge or bath. Breakfast ok; toast and cereal plus coffee and juice. Older style motel but offers everything you need at a... More 

Was this review helpful? Yes 1
ManagerDM, Public Relations Manager at La Luna Inn, responded to this review

Dear derek i, We are glad to hear that you enjoyed your stay. Thank you for visiting us, we hope to see you next time you are in town. Sincerely, More 

folsom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 weeks ago

like everything in sf. the room was nothing to write home about. went to see a show in SF and didnt want to drive home after. next time i will drive home. i would pay $30 to stay here again. not $150.

Was this review helpful? Yes 2
ManagerDM, Guest Relations Manager at La Luna Inn, responded to this review

Dear ahfolsom, Thank you for staying with us, we appreciate your feedback. Sincerely, More 

Shillingford, United Kingdom
Top Contributor
61 reviews 61 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 weeks ago

When we arrived after a very long drive the guy on reception informed us our room had been given to someone else. He promised us a good room in a good hotel nearby for the night. The hotel we were sent to was nothing much more than a slum - see review of Super 8 Motel. The following day after... More 

Was this review helpful? Yes 1
ManagerDM, Public Relations Manager at La Luna Inn, responded to this review

Dear Robin M, We apologize for the confusion at the beginning of your stay. We are glad that a more comfortable solution was found. Thank you for your positive review. We hope to see you again the next time you are in San Francisco. Sincerely, More 

1 review
1 of 5 stars Reviewed 5 weeks ago via mobile

Neither clean nor tidy, rooms rather to be called cages. Terribly loud- 8 dB more would require ear protection. Staff incompetent and not friendly. Hospitality: zero! Never again. For that amount of money you will find better places all over SF. There are Motels next door: try those.

Was this review helpful? Yes
ManagerDM, Public Relations Manager at La Luna Inn, responded to this review

Dear Crazy_crazy_janey, We are sorry to hear that you did not enjoy your stay with us. We strive to provide an excellent customer service experience, we will pass your feedback along to the manager. Being in the heart of San Francisco can sometimes mean that the ambient city noise corries over onto the property. Thank you for staying at La... More 

Trofarello, Italy
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 20, 2015

Clean, complimentary breakfast, private parking, kind receptionists, easy to reach even with public transport. Strategic to city tour and very near to Chestnut street where the nightlife, restaurant and pubs are. You just have to walk down Divisadero and reach the bay, Pier 39, Fisherman's Wharf and boat to Alcatraz and The Golden Gate. Cheap and useful.

Was this review helpful? Yes 1
ManagerDM, Public Relations Manager at La Luna Inn, responded to this review

Dear maurydj, We are glad that you enjoyed the location, we love being in the heart of San Francisco. Thank you for your positive review, we hope to see you next time you are in town. Sincerely, More 

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