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Astoria Hotel

510 Bush St, San Francisco, CA 94108
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1 room 1 adult
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Astoria Hotel
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413 Reviews from our TripAdvisor Community

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Hong Kong
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed December 24, 2015

We have booked the hotel in advance in March, the hotel sent the confirmation to me. Then, I have asked for some question to them, they haven't answered. When I arrived hotel in September, the reception said we haven't booked the hotel and need to pay more for walk-in price. The confirmation said it is US150 for 2nights, but I... More 

Helpful?
Thank Rowenlee
Slippery Rock, Pennsylvania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 23, 2015

Guests have to know that at this price you're not getting luxury (or anything close), but a decent, basic, centrally-located facility. We found Astoria to be clean, simple, and literally a few steps from Chinatown gate. Also easy walk to Union Square, convention center, and much of central SF. Can't beat the location or the price. Are those advantages worth... More 

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1 Thank Mark G
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 19, 2015 via mobile

What can I say? Have you seen Fawlty Towers? This place had a broken elevator, so we lugged bags up 5 floors. There were issues with hot water, which was luke warm at best. The heater broke on our first night. The wifi worked intermittently for half our room and when I complained, I was told it was because too... More 

Helpful?
1 Thank Robert H

Travelers are raving about these San Francisco hotels

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 25, 2015 via mobile

We booked this hotel months before by creditcard. Suddenly our reservation was cancelled. And our creditcard was used at a pizzaplace down the street from this hotel! ( we were not even in the USA at that moment). a couple 100 dollars was taken from our creditcard. Very expensive pizza.... We filed a complaint with the creditcard company. We got... More 

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1 Thank Britt S
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 20, 2015

Great location but stayed here for 6 nights, first night saw a bedbug in the bed and got changed to a new room. Home again a week later and am covered in bedbug bites. Beds were rock hard in both rooms and in the second room headboard was so squeaky you couldn't twitch without being woken up.

Helpful?
2 Thank Stevieshoop
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 10, 2015 via mobile

Blimey... This was our stay for half of a stint in this beautiful city. It is in a fantastic location (right by the gates of Chinatown), the staff are undeniably polite and well-meaning and the prices makes this affordable for such a good location. If that's all you want, it may work for you. However, there were many problems. An... More 

Helpful?
2 Thank Chris W
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 30, 2015

I wish I could go zero stars. I had a booking through hotels.com which was canceled in favor of a different hotel. Hotel Astoria STILL charged my credit card and all attempts to resolve the situation have failed. I cannot believe a business would do this in good conscience. I'm furious and would recommend against anyone staying here.

Helpful?
2 Thank Mike J
Las Vegas, Nevada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 30, 2015 via mobile

Hotel does not communicate well - emailed 3-4 times & called numerous times to inform of flight delays and did not recieve any confirmation back. The elevator was broken so I had to drag a heavy suitcase up 5 flights of stairs - Common room was also down for maintenance which had the benefit of everyone getting free wifi in... More 

Helpful?
2 Thank j_mclure
Northern Ireland, United Kingdom
Level Contributor
288 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 409 helpful votes
2 of 5 stars Reviewed October 27, 2015

We didnt book The Astoria for cream teas, chocolates left on your pillow and L'Occitane toiletries. We booked it because of its central location and it was half the price of the next hotel in the area. All of the negative comments reported are true, but TBH. as we walked through the door of the room all we could do... More 

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2 Thank 2016-Paul
Brisbane, Australia
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed October 25, 2015

The hotel was undergoing an upgrade when we stayed and we were put in a new room which was really modern with a great bathroom. The location was perfect and so central for everything. It isn't the Hilton but would give the travelodge a run for its money that's for sure! In a city that is very expensive for hotels... More 

Helpful?
Thank KimCull
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Staying in Chinatown

Neighborhood Profile
Chinatown
As the oldest in North America, San Francisco's Chinatown is an exotic experience. A unique neighborhood decorated with colorful shops, historic streetlights, hanging lanterns, and pagoda roofs awaits behind the stone-carved dragon gates. Feast on dim sum at the tea houses, or meet the locals who gather at historic Portsmouth Square to play chess or practice Tai Chi. Fish markets, produce stands, tourist shops, jewelry stores, fortune tellers, temples and restaurants come together to create a world unto itself in this historic neighborhood.
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