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All 236 San Francisco hotels

Hotel Vertigo

3.0 of 5 Hotel   |   940 Sutter Street, San Francisco, CA 94109 (Formerly York Hotel)
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77%
Ranked #72 of 236 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 1 week ago
twomables Corydon, Indiana
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816 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corydon, Indiana
Contributor
17 reviews 17 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel for several days during a trip to San Francisco and we truly enjoyed it. We were several floors up and it was an unusually hot day for the area- that's when we realized there was no air conditioning in the rooms. We asked the front desk (who were also sweating) if there... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Vertigo, responded to this review

Thank you for being a guest of ours. We appreciate your kind words about our hotel and we are pleased you had such a favorable experience with us. I'm delighted that we were able to resolve your issue by having our front desk send up a fan to help you cool off a little bit especially since it was an... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was very clean and the staff was accommodating to my requests. The room was modern and trendy but I still feel the $350/night I spent was a little pricey. The hotel was clean though especially our room. If the hotel aesthetic looks cool and appeals to you, definitely check them out.

Was this review helpful? Yes 3
Jaime G, Front Office Manager at Hotel Vertigo, responded to this review

Dear David C, We are happy you chose our hotel for a relaxing stay in San Francisco. We are glad you enjoyed your time with us and we are delighted you appreciated our staff, modern look and cleanliness. Hopefully, you will return to San Francisco and stay with us again in the future. Regards, Jaime Gonzalez Front Office Manager More

Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I selected this hotel via an on-line blind bidding website. It was just fine. It's in an older building in San Francisco, and there's no pretending that the hotel isn't old. But they make an effort to have things be clean and functional. The bathrooms were actually quite nice and recently remodeled. Not the top of the food chain, for... More

Was this review helpful? Yes
Haiyi, Manager at Hotel Vertigo, responded to this review

Dear Reviewer 123231230, Thank you for taking the time to leave us your review, we appreciate you sharing your hotel experience with us, and we are glad you enjoyed your stay. We look forward to you returning to our hotel, if your travels bring you back to San Francisco. Luis Morales Hotel Manager More

london
Contributor
17 reviews 17 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all customer service. 50% of the staff frankly should be in a different job-a job without customer service interaction. The other 50% of the staff, as you would expect from a hotel in the (tourist destination of San Fran/ the USA) were helpful and friendly. I think that staff know which 50% they are. The rooms are a... More

Was this review helpful? Yes
Haiyi, Manager at Hotel Vertigo, responded to this review

Dear Thelondonduke, Thank you for being a guest of our hotel. We truly appreciate your feedback as it helps us to provide a premiere experience for our guests. We are happy you enjoyed your stay and thank you for sharing your concerns and your honest comments regarding the service you received during your stay. We hope you will visit us... More

New York City, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

The location of this hotel is great, but that is the only good thing about this hotel. We stayed 2 nights, the first night we were put in a room with a full sized bed, very squeaky and cheap mattress. The second night we asked to switch, the hotel staff were nice about it on the phone although we got... More

Was this review helpful? Yes
Haiyi, Manager at Hotel Vertigo, responded to this review

Dear Jia_20142014, Thank you for taking the time to write this review and give us your feedback. I'd like to extend my apologies for the room switches and the inconvenience you experienced and unfortunate we still did not meet your expectations. We are happy that you like the location of our hotel, we would love to see you again in... More

Calgary, Alberta, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was nice place to stay and the staff were friendly. The lobby is so beautiful. It is located in the Tenderloin area which is not a good area of San Francisco. Walking to Fisherman's Wharf for our tour group was too uphill and downhill so we caught the city bus about 5 blocks walk from hotel in the... More

Was this review helpful? Yes 4
Haiyi, Manager at Hotel Vertigo, responded to this review

Dear Ruby D, thank you for being a guest of ours and for taking time to leave us your review. We are glad you enjoyed your stay while with us, including the benefit of walking distance to Fisherman’s Wharf. We hope you will have a chance to join us again in the future for another visit. Luis Morales Hotel Manager More

Scarborough, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is just ok. Been to much better. They want to charge $35 per DAY to valet park your car! In other words take it to the near by public parking! We parked ours on the street! The maid couldn't even leave a full coffee supplement next morning... Pathetic really as cost pennies! Wifi went off at 4pm and... More

Was this review helpful? Yes 1
Haiyi, Manager at Hotel Vertigo, responded to this review

Thank you for being a guest of our hotel. We truly appreciate your feedback as it helps us to provide a premiere experience for our guests. We are very sorry to hear that the noise from our neighbors was a little inconvenience to you. We will definitely share you comments to our staff regarding the coffee supplement, this will help... More

Milan, Italy
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

this hotel is very nice and in a strategic point of the city, where you can easily access Union Square and all the major attractions even on foot. The staff is very kind and willing to give advices to the turists (great!). Rooms are quite and clean.

Was this review helpful? Yes 1
Haiyi, Manager at Hotel Vertigo, responded to this review

Thank you, for being a guest of our hotel. We're happy to hear you enjoyed your visit in San Francisco and our hotel. We are also happy to hear that our location was almost perfect to you, since you were able to just walk to the major attractions of the city. We appreciate your feedback and we hope you have... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at the Hotel Vertigo a few weeks ago after reading the most recent Trip Advisor reviews for a quick overnight trip for work. I typically stay at Marriott branded hotels (points driven of course), but this one was near the location I prefer & the reviews were decent & the website made it seem like a normal hotel.... More

Was this review helpful? Yes 2
Haiyi, Manager at Hotel Vertigo, responded to this review

HB_Traveler2014, We thank you for being a guest of our hotel and we are disappointed to read that we did not meet your expectations. We always want to "wow" our guests and we are terribly sorry that we were unable to for your visit. We hope you enjoyed your time in San Francisco and we thank you for sharing your... More

Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 11, 2014

We left the choice of the hotel to our travel agent and he booked us into this very clean, friendly place. They do not provide and meals, so you have to go out, even fir breakfast, but there are so many places within walking distance for it not to be a problem. It is a bit further away from the... More

Was this review helpful? Yes 3
Haiyi, Manager at Hotel Vertigo, responded to this review

Dear Bernie C, We are so glad you enjoyed your recent stay with us. Thank you for taking the time to leave us such a thoughtful review. We are happy you were able to benefit from our great location and take in the sights of the area. We thank you for being a guest and look forward to seeing you... More

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Additional Information about Hotel Vertigo

Address: 940 Sutter Street, San Francisco, CA 94109 (Formerly York Hotel)
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Vertigo 3*
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Also Known As:
Vertigo Hotel San Francisco
York Hotel San Francisco

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