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W San Francisco

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181 Third Street, San Francisco, CA 94103
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W San Francisco
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W San Francisco
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1,548 reviews from our community

Traveler rating
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    54
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159
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed yesterday NEW

I have been an SPG hotels loyalist for a couple of years considering my constant business travel yet never stayed at a W Hotel before! Nonetheless, I truly enjoyed my stay there for 6 nights, loved the atmosphere, good, level of service shown by staff & location!

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Belton, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

I booked a room for my daughter and niece to have a relaxing weekend getaway. I had sent an email to the GM of the property requesting information about paying for the room with my cc. I received a response within a couple of hours from the executive assistant, Claudia. Claudia Nuta went above and beyond what was expected and... More 

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Gilbert, Arizona
1 review
4 of 5 stars Reviewed 3 days ago NEW

My stay started off great with excellent, above and beyond service from Melanie and Vik. They took the time to make sure everything was great and helped me with reservation. I had drinks and a light dinner at the hotel restaurant and it was excellent. I stayed in the Extreme Wow suite 3115 which was a great room except for... More 

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Alexa W, Manager at W San Francisco, responded to this review

Hi James, Thanks for sharing your experience. I'm glad to hear that Vik and Melanie took great care of you. Our talent exemplifies Whatever/Whenever service. TRACE offers locally sourced ingredients in all of our dishes created by Chef Jason Rea. Next time you're here, stop in for breakfast. The french toast is amazing. The elevator does make some noise, but... More 

Hong Kong, China
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the W San Francisco post the W Hollywood - and I have to say Hollywood showed up its Northern neighbour. Room in SF was quite small and there was a slight smell of damp. There was a charm to the room decor but felt a little dated. Bed comfy and room clean still though. Service and ground floor... More 

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Alexa W, Manager at W San Francisco, responded to this review

Hi Jonny, W Hollywood offers a slightly different vibe than we do. Each W Hotel embodies the city it is in, but all offer the same Whatever/Whenever service. If there is anything you need, just ask. We'll address your questions, concerns, or requests promptly. During your next stay, connect with our concierge. They'll be glad to show you a few... More 

Juneau, Alaska
Top Contributor
72 reviews 72 reviews
25 hotel reviews
87 helpful votes 87 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I booked a room on Expedia for a business trip two months in advance, thinking from the website that I had up until 3 days before arrival to cancel without charge. The next morning, learned my colleagues were staying across town. When I went to cancel, I was told I had misread the fine print and there would be a... More 

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Alexa W, Manager at W San Francisco, responded to this review

Hello, Please reach out to our General Manager at GMRoger.Huldi@whotels.com so we can clear up any misunderstanding. There are different cancellation policies on third party booking sites and we always recommend booking through a Starwood channel. Best, Alexa More 

Napa, California
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

My husband and I enjoyed our night's stay here. We had dinner at Trace Restaurant and Shawn went above and beyond for us! The food was amazing! Kelle greeted us warmly and Cesar and Jose were the morning shift and all of the employees we dealt with were wonderful!

Was this review helpful? Yes
Alexa W, Manager at W San Francisco, responded to this review

Hello! It sounds like our entire team took amazing care of you and your husband! Our talent is dedicated to ensuring each of our guests have a wonderful stay. They truly embody Whatever/Whenever service. Connect with our concierge during your next stay for a few recommendations around the city. They'll be glad to show you around. Best, Alexa More 

Virginia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is hip, modern, comfortable, etc, blah blah blah. But it is their customer service and attention to detail that is the W's crowning glory. We constantly tested the patience of the concierge and front desk staff and they were both extremely accommodating each time. Internet is NOT free. It's $10 per night and it only runs for the... More 

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los angeles
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had some SPG points to use up and had to settle at the W Hotel. Our preference was the St Francis Hotel in Union Square but the points were not eligible (kinda sucks). I have stayed at the W in different cities and have to admit that the overall experience is consistent at this location. The rooms are chic... More 

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California
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I went here with my daughter on her birthday. We actually ate elsewhere and were referred here for dessert. We had a cocktail and then spoke to the bartender about our choices. He actually spoke to the other bartender and they put together a beautiful desert customized to my daughter for the special occasion. Pictures paint a thousand words so... More 

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Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here recently with a friend and we had an amazing time. The room had a really cool setup, nice details throughout. Vik checked us in at the front and he was really nice, making sure everything I requested was accounted for and ready to go. Our room had views of the city that were stunning and a little... More 

Was this review helpful? Yes
Alexa W, Manager at W San Francisco, responded to this review

Hi Landon, We're so glad to hear you had such an amazing time! Vik always takes great care of our guests. I look forward to passing your compliments along to him. Everything that comes from TRACE is fantastic. Chef Jason Rea uses all locally sourced ingredients to create the items on our menu. You'll have to come in for dinner... More 

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South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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