Ease of making a reservation was very simple and not complicated at all. The staff was friendly and very accommodating. This first room was dirty and the toilet didn't flush. Requested to move rooms. The second room "appeared" clean until we realized the next morning that we slept with bed bugs. The rooms have no a/c, and the elevators take... more

The location was good and the staff were friendly. Thats the only good thing! We arrived in our room which stank of smoke, had a shower which did not work abd was dirty. We requested to move room. The staff were really helpful and upgraded us to a suite. We thought this was great until we found that the toilet... more

They should change the name since the palm tree shown by the pool was like 5 stories tall but very much dead, apparnetly for many years now. That sets the tone for this ill-maintained hotel that is a mostly dirty, smelly place. It smells like they have not updated the carpet since the 1970s when everyone smoked and the smell... more

Met hookers in the hallways. Rooms had no air conditioning, so we had to open windows (hah---best described as "holes in walls"). Windows were 4" glass slats with NO screens, and anyone passing by could reach through the glass, part the drapes, and peek in! Carpets were crusty with the texture of vomit, doors barely closed and locks were puny... more

The only thing going for this hotel is its location within easy walking distance of Fisherman's Wharf. From the unfriendly, disinterested reception staff to the stained and musty smelling room (complete with a pillow with a blood stain on it!) this was definitley a place to avoid. We booked and stayed for 3 nights - we had little other choice... more

We stayed at the Heritage Marina Hotel in early October, during Fleet Week. This made the price go up significantly, but you would expect that - San Francisco was pretty much booked out. The hotel doesn't really resemble the pictures on it's website. The outside has not been maintained in a long time, and there are parts of the balcony... more

We arrive in San Francisco after 17 hours of travelling to the dirtiest hotel ever. The carpets were torn, the whole place stunk of urine and to top it all, we had a postitute in the room next door to us. With a 5 year old son, this was terrible. Breakfast was a peice of fruit or a bowl of... more

I should have read the reviews. I saw the pictures so thought it would be okay. When we got there they didn't have our room ready so we left our luggage in the office and walked to the Wharf. When we returned we checked into our room. My husband is in the military so he is used to sleeping in... more

rooms do not lock bedding not changed.. i found a used contact lens and dirty tissues in the bed.. after three attempts at finding a room in the hotel that actually locked the manager sent us to a room where there where already people staying, the man in the room ran at us and tried to attack us.. not a... more