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The Westin St. Francis San Francisco on Union Square

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335 Powell Street, Union Square, San Francisco, CA 94103
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The Westin St. Francis San Francisco on Union Square
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The Westin St. Francis San Francisco on Union Square
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3,656 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Excellent location & great service. Prices are very reasonable compared to the hotels nearby. Rooms in the front building are also good though the section is probably old. New tower is totally great. Loved our stay and would definitely come back again!

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

After checking in at 9pm I was tired and ready to rest. I wad surprised to find no drinking water provided at all ( no paying bar, just empty fridge) which is the first time I encountered in a 5 star hotel in a major city. I thought they forgot to set up the bar abd called to ask about... More 

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Sydney, Australia
Top Contributor
80 reviews 80 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Expensive and overrated - wouldn't stay there again. Rooms are big but old with average appointments - bathroom was just ok, TV didn't work, internet not included even though they were charging a ridiculous room rate. Service is average delivered without a smile. They need to get a better attitude and lose the arrogance. Much better places to stay -... More 

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Los Angeles. CA
Top Contributor
55 reviews 55 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Location, location, location. From the hotel we could walk to shopping and many, many restaurants. The hotel itself is dated, and we stayed in the older side. It's interesting to find high floor hotel windows which actually open and don't have any screens or bars...especially when travelling with kids. The room was interesting. It was very clean, had a great... More 

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Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Westin for one night last weekend, and I had a bad experience that they turned into a good one. First of all, the location of the hotel is excellent. It's pretty central, and there's lots of shopping available all around. The hotel itself is gorgeous from the inside. The staff were really friendly. When it comes... More 

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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed 4 nights in May 2015. The location is pretty good, the building is magnificent, trams at the doorstep. Our first impression of our room was good, small room but very nice, this was until we opened the bar fridge and found the mouldy takeaway food from the previous guest, the smell of it filled the room and wouldn't... More 

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Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I recently stayed at the Westin St. Francis with a group of friends for a weekend in SF and we had a fantastic time. The hotel is in a great location for exploring the city and close to a lot of great restaurants and bars. The facade, lobby, and other public spaces were also very unique and definitely fitting of... More 

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San Diego, California
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We've had the pleasure of traveling to San Francisco countless times over the years and have stayed in many hotels there. On our recent visit, we booked a room for one night to celebrate our son's graduation from college. What a lovely way to relax after packing up several years of accumulated possessions. We stayed on the 28th floor of... More 

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San Diego, CA
Top Contributor
71 reviews 71 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here with family members to attend a wedding. I had reserved three rooms and was pleasantly surprised that all three rooms were ready for an early check in. The front desk clerk was professional, friendly, and quick. Hotel is in a perfect location, center city, at Union Square. Rooms were spacious with great views. Service in all aspects was... More 

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for sharing your review with us! I am pleased to learn we were able to accommodate your party with early check in with your guest rooms and that you found our hotel staff to be friendly and very helpful! We look forward to welcoming you back again soon! More 

Oshawa, Ontario, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Westin at Union Square is a perfect location to shop,catch a cable car and walking access to many restaurants. The Hotel is excellent but it's not cheap so prepared to pay a healthy price. If you valet park you should try and get a park and stay package as the parking itself is expensive. Don't drive in the city... More 

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis on Union Square! I am pleased to learn you enjoyed your stay with us and we look forward to welcoming you back again soon! More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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