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The Westin St. Francis San Francisco on Union Square

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335 Powell Street, Union Square, San Francisco, CA 94103
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Westin Weekends from $199
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The Westin St. Francis San Francisco on Union Square
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The Westin St. Francis San Francisco on Union Square
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3,861 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed today NEW

Booked the Westin through Virgin tours following their recommendation only to be disappointed. Despite three months booking ahead and paying up front for the room we failed to get the interconnected rooms we ordered and our teenagers were forced to sleep together in a double bed some way from our room.The put up bed they offered us instead of the... More 

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Indianapolis, Indiana
Level Contributor
15 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights as part of our family trip up the California coast. It is located in the Union Station area of the city, not far from Chinatown. We felt very safe and were able to easily walk from our hotel to Chinatown, Little Italy, and Fisherman's Wharf. The street cars stops right in front of the... More 

Was this review helpful? Yes 1
Geneva, Switzerland
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

High category hotel located in Union Square probably one of the oldest hotel in SanFran. Centrally situated 5 minutes away from the Moscone Center (I attended SEMICON) it is directly connected to Fihersmann's warf via the cable car (great fun). My room - giving on the back - was very confortable and clean and the bed excellent so I could... More 

Was this review helpful? Yes 1
California
1 review
5 of 5 stars Reviewed 2 days ago NEW

I booked 2 rooms for the weekend. At first, I was frustrated as our second room was not ready at check-in time. But then, I met Marichu at the front desk who made the process of getting me into a room that satisfied my needs. She was extremely helpful and gone beyond expected to make up for the delay. I... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 2 days ago NEW

Ask for Marichu she went an extra mile to make me and my family feel at home...absolute first class treatment. Stayed here multiple times and will keep coming back. At the heart on Union Square, steps away from fine dinning and shopping...makes for a very pleasant vacation!

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Los Angeles, California
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This will be a short review compared to some of my others, but my 4 night stay there was wonderful. The customer service is exceptional, the rooms are very cozy. I was on one of the floors that has been upgraded and it had a great view, and very plush. Room Service right on. With Union Square right across the... More 

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York, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed here with my boyfriend and parents for 5 days during a trip to America in July. The staff were always extremely polite and couldn't do enough for us. A kind lady on reception even removed the wifi charges for the two rooms we had! The hotel itself if stunning, modern but still with charming features in both the... More 

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Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

They gave us a really nice room and were very accommodating. Really nice showers. View was very cool. Really nothing to complain about. The pbx man was very helpful and got us anything we requested. Very happy overall. Thank you!

Was this review helpful? Yes 1
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for taking the time to share your kind comments of your recent stay. I am happy to learn that you enjoyed your guest room and we look forward to welcoming you back again very soon! More 

Irvine, California
Level Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

First, I booked a room in the Landmark Building. I checked in early (which was nice) so I ended up with one of the small interior rooms. The desk warned me, but I actually thought the room was quite nice and functional. Even more functional that the larger rooms in the tower and over at the Park Central. So, if... More 

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for taking the time to share your feedback of your recent experience with us. I regret to hear of all of the issues experienced during your stay and extend my sincerest apologies. Your comments have been forwarded to our Operations team to ensure better practices in the future. We hope you... More 

Nuremberg, Germany
Level Contributor
81 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Over the course of the past 15 years, we've stayed in this hotel 3 times and will come back for a forth. Not only that this hotel has an excellent location at Union Square, it offers good value for money with respect to its services. Members of staff are very friendly and professional. We took King Deluxe room at the... More 

Was this review helpful? Yes
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Welcome back to The Westin St. Francis! We value you as our loyal guests and are thrilled to know that you choose to return with all of the options you have available to you in downtown San Francisco. In regards to the wifi, I am pleased to share with you that wifi is now complimentary for all reservations that are... More 

Hotel Review Summarization

What travelers say

  • Union square(108)
  • Cable car(45)
  • Great location(26)
  • Very nice(13)
  • New tower(12)
  • Room service(10)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (36)
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Executive Suite (10)
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Grand View Room (11)
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Pacific Signature Suite (21)
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Restaurants and Bars (24)
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The Hotel (87)
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Traditional Room (Original Building) (97)
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Traditional Room (Tower) (15)

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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