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The Westin St. Francis San Francisco on Union Square

4.0 of 5 335 Powell Street, Union Square, San Francisco, CA 94103
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The Westin St. Francis San Francisco on Union Square
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The Westin St. Francis San Francisco on Union Square
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3,307 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

David, the Concierge, was a stand-out, for his warm personality , unique dining contacts, and esoteric knowledge of the history of the hotel. Twice, the places for fine dining he referred our group toward were fresh and offered exquisite menu choices. Our daily stop at his desk, discussing happenings for the day, hotel lore, and restaurants, made us feel "at... More

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Los Angeles, California
Contributor
18 reviews 18 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our room was on an SPG floor and still had a very small old shower. My biggest issue with this hotel was that there was No water OR mini bar in our room. We called and asked for water and it never came. Room service was very slow, they said it would take 30-40 minutes, and it was about 1.5... More

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for sharing your feedback with us. I regret to hear of your disappointments during your stay and I will be sure to share them with the appropriate department leaders to ensure better practices. We hope to have another opportunity to welcome you back again in the near future. More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I worked for a babysitting company for traveling families in SF. This hotel was gorgeous. Had a great Christmas tree/display/reasturant on main floor. Room was spacious clean, with big Windows over looking union square.Room service was also very good but why are movies $20 freaking dollars n $14 for kids mac n cheese dinner?

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for taking the time to share your review. I am happy to know you enjoyed the holidays last year! As we are quickly approaching the holidays this year, we hope to welcome you back again to enjoy the beautiful festivities! More

Union City, New Jersey
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this impressive hotel while visiting friends in town. The open, luxurious lobby was the first thing that caught my attention. Next was how attentive the front desk staff was at my check-in/check-out times. My room was in the classic part of the hotel, and thought the halls were well taken care of. I also enjoyed the city... More

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis during your time in San Francisco. I am happy to know you enjoyed your stay with us and we look forward to welcoming you back again soon! More

Abu Dhabi, United Arab Emirates
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I usually wait until I leave a hotel to write a review, but for this place there is no point waiting... And I apologise in advance as I usually also try to keep my comment short and concise. To start with the positive, the hotel is perfectly located - right on Union Square and opposite all the shopping with many... More

Was this review helpful? Yes 2
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for sharing your feedback with us. I regret to hear of your experience thus far and am glad you have expressed them. Please send us a message at StFrancisGM@westin.com so that we may remedy this before your departure. We look forward to hearing from you. More

Atlanta, Georgia
Top Contributor
176 reviews 176 reviews
67 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed two nights, and from pervious trips had wanted to stay at the St. Francis. I checked in very late (after midnight), and the clerk was helpful and quick (obviously no line, and fortunately no problems). Upon check-in I learned that there is the old, classic portion of the hotel (very beautiful lobby area where a bar and restaurant is... More

Was this review helpful? Yes 1
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for sharing your experience! I am very pleased to know you had a smooth check-in experience and enjoyed your guest room. I apologize you did not have any bottled waters in your room. In the future, please do give us a call at Service Express and we will be sure to... More

Manila, Philippines
1 review
5 of 5 stars Reviewed 6 days ago NEW

It is quite rare to get personalized service in big, known, busy hotels. It was a big surprise that even upon check in i was given a very pleasant welcome from the lobby ambasador, Miss Marichu Alvarez, who attended to my needs not only on day 1 but during the duration of my 6 days stay with my wife. This... More

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for sharing your kind compliments of your stay and of our lobby ambassador, Marichu! I am so thrilled you had a wonderful experience with us and we look forward to welcoming you back again soon with your 2 children this time! More

Kailua, Hawaii
Top Contributor
72 reviews 72 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Westin St Francis location is great. But that's all it's got going for it. The rooms are small and extremely overpriced. I'm not sure how this hotel has retained a 4-star rating. Service is inconsistent. Over the phone, I received great service from the hotel front desk, but at check-in, the staff seemed to be on auto-pilot. No personality. The... More

Was this review helpful? Yes 2
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for taking the time to share your feedback with us. I regret to hear we were unable to meet your expectations regarding your guest room. For future reference, should you need anything, please do call down to our Service Express team and we will be sure to send up your requests... More

Secaucus, New Jersey
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I am a regular SPG traveler for years and have stayed at several westin properties throughout the globe. Westin in San Francisco did not meet my expectations on any level. The service is sub par and the staff really don't care about the customers. The room I was given when I checked in was dirty. It hasn't been cleaned from... More

Was this review helpful? Yes 1
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for sharing your feedback with us. I regret to hear of your experience and extend my sincere apologies. I have shared your comments with the appropriate department leaders to share with their teams to ensure better practices. We hope to have another opportunity in the near future to better serve you. More

Senior Contributor
25 reviews 25 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Visited for 3 days to attend business meeting. About 5 blocks from the convention center. Excellent location for business and pleasure with great shops and restaurants. Gym is pretty good with plenty of treadmills and equipment. Big wide hallways as hotel is clearly a historic building. Reminds me of old classic hotels in NYC.

Was this review helpful? Yes
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for sharing your kind compliments with us. I am pleased to know you enjoyed your stay and we look forward to welcoming you back again soon! More

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Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin

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