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The Ritz-Carlton, San Francisco

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600 Stockton Street, at California Street, San Francisco, CA 94108
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Complimentary Breakfast
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The Ritz-Carlton, San Francisco
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The Ritz-Carlton, San Francisco
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42 reviews from our community

Traveler rating
    30
    7
    3
    2
    0
See reviews for
5
14
3
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jupiter, Florida
Top Contributor
167 reviews 167 reviews
23 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We were blown away by the outstanding service on the club level (8th floor) of The Ritz Carlton in San Francisco. The beds were extremely comfortable and Corrine kept our room spotless. The lounge was well attended and Leo went above and beyond to help me by getting me an ice bag for an injured neck and even saved some... More 

Was this review helpful? Yes 3
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear Jupiterbeachers, My sincere thanks for writing such a glowing review. Be assured I will personally congratulate all of the Ladies and Gentlemen you mention who went above and beyond to service your needs. I especially loved the soup story and would love to hear how it turned out at home. Looking forward to your return Warm regards, Bruce More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I am a little wary of vintage hotels. Remodeled historic landmarks, especially, are rarely the style that appeals to us. However, we decided to venture outside our comfort zone with the Ritz. Located a block away from the edge of Chinatown, the Ritz SF is comfortably near/far to good food and culture. The interior of the property is light and... More 

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The club level room and service were excellent as usual. However, the team went above and beyond the call of duty to respond to my unusual request. I needed a button sown on to my suit 10 min before a very important meeting. Despite the fact that the seamstress was not in, the gentleman at the front desk managed to... More 

Was this review helpful? Yes 4
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Read a lot of reviews on this hotel property and hence was curious to try it. I too have been a previous customer of the St Regis in SF, but my last 2 stays there were not up to my expectations and quite frankly, the service levels there have deteriorated quite significantly. Hence, I looked for other options in SF.... More 

Was this review helpful? Yes 2
chico, ca
Top Contributor
111 reviews 111 reviews
31 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 1 week ago

Been a while since I've been to the Ritz SF. Traditionally I stay at the St. Regis given I'm a starwood member and its more centrally located. Stayed last night and was throughly impressed. Rooms have been upgraded to look less like a Victorian play, and more contemporary. In addition the service has been impeccable. I had weird dietary requirements... More 

Was this review helpful? Yes 3
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My spouse and I were visiting his family and spent the weekend at the executive club suite. The suite was newly refurbished and almost finished. The mini fridges were both missing but the hotel graciously brought up a small fridge and stuck it near where the living rooms mini should have been. The music player was a bit antiquated as... More 

Was this review helpful? Yes 2
Dix Hills, New York
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were upgraded to the Club Level to Room 859. Had a great view of the Coit Tower. Room had recently been renovated and it was beautiful. Alexander in the Club Room arranged a wonderful car and driver to the Napa Valley. Angel our driver was just great! Everyone went out of their way to make our stay memorable. Would... More 

Was this review helpful? Yes 5
Sarasota, Florida
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room we had felt dirty and outdated, especially for a place that charges $500 or so a night. Staff was courteous and room service was awesome. Overall though way overpriced compared to other hotels in the SF area, probably won't be going back to the Ritz on our next vacation out west.

Review collected in partnership with Amoma.com

Was this review helpful? Yes 5
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review

Greetings Robert, My thanks for the feedback and comments. I appreciate the positive comments on room service for which I will share with my team. In regards to the comments regarding old and tired, your stay must have been prior to our recently completed over $30 million dollar renovation that included a full redo of our guestrooms that turned out... More 

Orange County, CA
Contributor
15 reviews 15 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the 4th or 5th time we have stayed and first since the 30 million dollar renovation. Overall the service was excellent and the Club Level always exceeds our expectations. The only fault is the Check In process. Other reviews here also point to Check In being a weak point in Customer Service. The Front Desk did a very... More 

Was this review helpful? Yes 5
Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay and found them taffy to be super helpful, especially with giving suggestions for things to do nearby. The location is an easy walk to Union square (a bit of ann uphill heart waker on the way back) and to north beach. The bed was one of the most comfortable I have ever slept in. The... More 

Was this review helpful? Yes 5
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Staying in Chinatown

Neighborhood Profile
Chinatown
As the oldest in North America, San Francisco's Chinatown is an exotic experience. A unique neighborhood decorated with colorful shops, historic streetlights, hanging lanterns, and pagoda roofs awaits behind the stone-carved dragon gates. Feast on dim sum at the tea houses, or meet the locals who gather at historic Portsmouth Square to play chess or practice Tai Chi. Fish markets, produce stands, tourist shops, jewelry stores, fortune tellers, temples and restaurants come together to create a world unto itself in this historic neighborhood.
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