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The Ritz-Carlton, San Francisco

5.0 of 5 600 Stockton Street, at California Street, San Francisco, CA 94108
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Certificate of Excellence 2014
The Ritz-Carlton, San Francisco
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The Ritz-Carlton, San Francisco
The Ritz-Carlton, San Francisco
The Ritz-Carlton, San Francisco
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1,038 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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  • Chinese (Simplified) first
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Chicago, Illinois
13 reviews 13 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at the Ritz San Francisco last night and it was a disappointment. First, the city was busy and my very small room was $599. Okay, thats supply and demand, I get it. However the room was tired and in need of renovation. When I got back after dinner last night my key didn't work and I had to... More 

Was this review helpful? Yes 3
JimBess, Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear viptraveler99, Please allow me to apologize for this disappointing stay. We clearly failed to live up to your expectations and fell far short of our own. I would certainly be honored to speak with you and hopefully restore your confidence in The Ritz-Carlton, San Francisco. I can be reached at (415) 296-7465 if your are amenable to a conversation.... More 

Houston, Texas
Top Contributor
55 reviews 55 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Situated just at the edge of Chinatown, California Ave and Stockton. If there is one negative it would be that it is at the top of a very steep hill. This isn't an issue if you are driving or in physically good condition , could be if you are walking and are out of shape. Keep in mind this is... More 

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San Francisco, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I loved Ritz Carlton SF for many years as my preferred place for special events in SF. But last stay was a disappointment compared to previous high standards. Service went way downhill. Strangely enough, a Director of Guest Services works at Front Desk. Perhaps not surprising, she shows much less skill than an ordinary Front Desk assistant. Not only that,... More 

Was this review helpful? Yes 2
JimBess, Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear ZhenyaSF, I would most certainly welcome an opportunity to speak with you regarding your experience and apologize that it was poor. It is our goal to respond to our guests in a timely manner, and I regret that we failed to do so, and I hope to speak to you soon. I can be reached at (415) 296-7465. Thank... More 

Newberg, OR
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

I live in hotels for a living. If It isn't for work then it's traveling. This is my fourth time staying here in 1.5 years and my last. I'm writing this as I hear doors slam at 6:30 in the morning. What is strange I am on the club level at 700 bucks a night. On the other side of... More 

Was this review helpful? Yes 2
JimBess, Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear ShayN, Please allow me to apologize for your inferior experience. you should certainly not have been disturbed by the sound of slamming doors. I do hope we can earn your confidence back as we are in the midst of a complete renovation is nearly complete, and I think that you will find the rooms nicely appointed and upgraded. Also,... More 

Top Contributor
100 reviews 100 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel. Top class service and amenities. Good restaurant and lounge area. Business facilities first class. Expensive but would recomment in San Francisco. Good location for the business area, Chinatown and a walk down to the Bridge.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed one night in SF en route to Napa, so opted for the Ritz and the concierge level. which turned out to be a great choice. Even though we arrived too late for the dinner selections, they were able to give us some soup and appetizers from the kitchen. The breakfast in itself is well worth upgrading to the... More 

Was this review helpful? Yes 2
Santa Monica, California
Top Contributor
148 reviews 148 reviews
133 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was nice and the property seemed nice. Not the best Ritz-Carlton property, but we were only there for one night so we didn't use all of the facilities. Check-in and valet were both quick. The staff kept asking my friend if they could help him, as if he could not possibly be a guest at the hotel. Apparently... More 

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

They made business travel as comfortable as possible. Well trained staff to accommodate every business traveler's need. Concierge Lounge was excellent with great selections for breakfast. Will be returning with the family for sight seeing in the city. Well run hotel.

Was this review helpful? Yes 3
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here the weekend before Christmas. I am a frequent Ritz visitor at properties throughout the world, racking up 70 nights over 3 years, so I have quite a bit of experience to draw from. Unfortunately I did not receive the service I have come to expect from this hotel chain. Maybe I am expecting too much from American... More 

Was this review helpful? Yes 7
JimBess, Manager at The Ritz-Carlton, San Francisco, responded to this review

Good afternoon, Smeissne, Thank you so much for taking the time to write a review about your recent stay with us. I sincerely apologize that your experience did not meet your expectations and our standards of excellence. I would appreciate the opportunity to be in touch with you. Please contact me at your earliest convenience at 415-296-7465. I look forward... More 

Paris, France
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed several days at Ritz Carlton and was really feeling comfortable there. Everything was nice. Positive : - elegant hotel throughout, from building to interior decoration - very comfortable rooms - good room service - excellent location To be improved : - service a little cold

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Club level(22)
  • Union square(13)
  • Room service(8)
  • Very good(7)
  • Cable car(4)
  • Nob hill(4)

Additional Information about The Ritz-Carlton, San Francisco

Address: 600 Stockton Street, at California Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Francisco 5*
Number of rooms: 336
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Also Known As:
The Ritz-Carlton Hotel San Francisco
San Francisco Ritz Carlton
Ritz San Francisco
Ritz-Carlton San Francisco
Hotel Style:
#11 Luxury Hotel in San Francisco
#15 Business Hotel in San Francisco
#17 Family Hotel in San Francisco
#31 Romantic Hotel in San Francisco

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Staying in Chinatown

Neighborhood Profile
As the oldest in North America, San Francisco's Chinatown is an exotic experience. A unique neighborhood decorated with colorful shops, historic streetlights, hanging lanterns, and pagoda roofs awaits behind the stone-carved dragon gates. Feast on dim sum at the tea houses, or meet the locals who gather at historic Portsmouth Square to play chess or practice Tai Chi. Fish markets, produce stands, tourist shops, jewelry stores, fortune tellers, temples and restaurants come together to create a world unto itself in this historic neighborhood.
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