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The Ritz-Carlton, San Francisco

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600 Stockton Street, at California Street, San Francisco, CA 94108
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Complimentary Breakfast
Best prices for: 1 room 1 guest
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The Ritz-Carlton, San Francisco
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The Ritz-Carlton, San Francisco
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61 reviews from our community

Traveler rating
    41
    10
    7
    3
    0
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7
20
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sacramento, California
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Just stayed weekend with my daughter. Most of our experience was excellent, but the service was far from consistent. Long wait for our room, the vanity light bulb was burned out to witch the maid responded "most people don't use". I had to ask that she address. The engineer who came was so curtious he even brought me ice!! Waitress... More 

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Kirkland, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were in San Francisco for the weekend. We decided to stay at the Ritz Carlton because this is where we stayed on our wedding night. The Ritz still exemplifies luxury travel. When I walk in, I suddenly realize what a vacation is supposed to feel like. My husband had already contacted the hotel to let them know our flight... More 

Was this review helpful? Yes
Baltimore
Top Contributor
710 reviews 710 reviews
18 hotel reviews
261 helpful votes 261 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Ritz is the Ritz. Great customer service, great amenities, and nice rooms. The SF Ritz had all that, but there are definitely many more Ritz's that provide a greater value. Things that seemed a little underwhelming included the fact that the SF Ritz is located on top of a hill, valet parking is expensive, the spa doesn't offer couples... More 

Was this review helpful? Yes 4
JimBess, Manager at The Ritz-Carlton, San Francisco, responded to this review

Thank you for the review Tunaidi. I'm pleased to know that you received great service. The hotel has just been renovated with the exception of the spa, which will done in the coming months, and we are excited about the improvements. Our complimentary car service is a convenient option as well. We hope to have you back again in the... More 

Los Angeles, California
Top Contributor
54 reviews 54 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel! Exceptional service! Very luxurious and nice. Top notch place to say. Minutes from union square and right next to china town. Big rooms up to date. Felt great here. The outside is very grand and royal. I would refinery stay here again.

Was this review helpful? Yes 7
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear Nana2266, Thank you sincerely for taking the time to write a review about your recent stay at The Ritz-Carlton, San Francisco and thank you for being our guest. I am so thrilled to hear that you were pleased with your visit with us including our exceptional service, newly-renovated and luxurious rooms and central location just minutes from Union Square... More 

Noosa, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved this hotel. All the better in a club suite especially with the use of a hotel car for short trips especially with the hills in SF. Club Lounge is lovely and nice for a light lunch and a glass of wine. Staff were terrific and greeted us by name at the door every time. Service was also outstanding and... More 

Was this review helpful? Yes 7
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear Neil B, Thank you so much for taking the time to write a review about your recent stay at The Ritz-Carlton, San Francisco and it was a pleasure to have you as our guest. I am very happy to hear that you enjoyed your stay in one of our Club Suites including our light lunch presentation and wines in... More 

Palo Alto, California
Senior Contributor
47 reviews 47 reviews
40 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose to stay at the Ritz Carlton for a special occasion. We were there only 1 night and were looking forward to a luxurious stay. Right from the start as we pulled up into the lobby, the theme for our stay emerged: fantastic property, beautiful interiors, but customer service let us down. To illustrate, when we arrived, we waited... More 

Was this review helpful? Yes 7
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear NTS_2011, Please allow me to personally apologize for your less than acceptable service on your special occasion. I was completely embarrassed to see how we missed the mark on areas we excel at on a continual basis. Obviously we failed in your case, and I could not be more sorry to have created a stressful situation, when it should... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I attended a variety of business meetings in San Francisco last week staying in two hotels. While the first "luxury hotel" was a huge disappointment the Ritz made up for that experience. Upon arrival the rooms were ready, exceptional service at reception, great support by the Staff getting us into the room and the luggage arrived promptly with a very... More 

Was this review helpful? Yes 5
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear Spangy 3, Thank you sincerely for taking the time to write a review about your recent stay at The Ritz-Carlton, San Francisco while traveling on business. I am extremely pleased to hear that you were very satisfied with your arrival experience including the exceptional service you encountered at our reception and the prompt delivery of your luggage to your... More 

United Kingdom
Top Contributor
53 reviews 53 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband I visited this hotel as the last stop on our tour of Northern California. We chose it because, as a frequent visitor to the states,t he Ritz Carlton is our hotel group of choice and this hotel has been no exception. We have had a wonderful four days at this luxurious hotel. From the moment we arrived via... More 

Was this review helpful? Yes 7
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been privileged to have been to the top luxury hotels in SF, and in my view this is by far the best. Recently updated, it still retains the elegance of an old school Ritz-Carlton yet has the fresh vibe of a trendy, modern hotel. The corner king suite was excellent and even featured a half bath and substantial dressing... More 

Was this review helpful? Yes 7
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

So we had one night in SF on our way to Napa and where else should one stay then The Ritz. Freshly renovated, centrally located we had a wonderful stay. Do your self a favor and spend the money to stay on the club floor. Food, Drinks and a private concierge come with the floor and the added fee to... More 

Was this review helpful? Yes 8
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Neighborhood Profile
Chinatown
As the oldest in North America, San Francisco's Chinatown is an exotic experience. A unique neighborhood decorated with colorful shops, historic streetlights, hanging lanterns, and pagoda roofs awaits behind the stone-carved dragon gates. Feast on dim sum at the tea houses, or meet the locals who gather at historic Portsmouth Square to play chess or practice Tai Chi. Fish markets, produce stands, tourist shops, jewelry stores, fortune tellers, temples and restaurants come together to create a world unto itself in this historic neighborhood.
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