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The Ritz-Carlton, San Francisco

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600 Stockton Street, at California Street, San Francisco, CA 94108
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Complimentary Breakfast
Best prices for: 1 room 1 guest
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The Ritz-Carlton, San Francisco
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The Ritz-Carlton, San Francisco
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36 reviews from our community

Traveler rating
    27
    4
    3
    2
    0
See reviews for
4
13
3
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dix Hills, New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were upgraded to the Club Level to Room 859. Had a great view of the Coit Tower. Room had recently been renovated and it was beautiful. Alexander in the Club Room arranged a wonderful car and driver to the Napa Valley. Angel our driver was just great! Everyone went out of their way to make our stay memorable. Would... More 

Was this review helpful? Yes 1
Sarasota, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The room we had felt dirty and outdated, especially for a place that charges $500 or so a night. Staff was courteous and room service was awesome. Overall though way overpriced compared to other hotels in the SF area, probably won't be going back to the Ritz on our next vacation out west.

Review collected in partnership with Amoma.com

Was this review helpful? Yes 2
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review

Greetings Robert, My thanks for the feedback and comments. I appreciate the positive comments on room service for which I will share with my team. In regards to the comments regarding old and tired, your stay must have been prior to our recently completed over $30 million dollar renovation that included a full redo of our guestrooms that turned out... More 

Orange County, CA
Contributor
15 reviews 15 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was the 4th or 5th time we have stayed and first since the 30 million dollar renovation. Overall the service was excellent and the Club Level always exceeds our expectations. The only fault is the Check In process. Other reviews here also point to Check In being a weak point in Customer Service. The Front Desk did a very... More 

Was this review helpful? Yes 4
Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I really enjoyed my stay and found them taffy to be super helpful, especially with giving suggestions for things to do nearby. The location is an easy walk to Union square (a bit of ann uphill heart waker on the way back) and to north beach. The bed was one of the most comfortable I have ever slept in. The... More 

Was this review helpful? Yes 5
Portland, Oregon
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 5 fantastic nights on the club floor. Staying for a much needed getaway and only left the hotel 3 times. The staff was the best. They all made sure I had whatever I needed. I got a package that included transportation to and from airport. I intend on writing a letter to the manager letting him know how... More 

Was this review helpful? Yes 5
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We had high expectations when going to the SF Ritz-Carlton but we were very disappointed. Checking in was to start a real problem. On the web page the hotel stated that they had a special check-in for children and some gifts to be given. I called a few days before to inform we had two children with us and gave... More 

Was this review helpful? Yes 3
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear Andreas, Thank you so much for your review. I did notice that you stayed almost 8 months ago. Since you were here, we have had a $30 plus million dollar renovation which I hope you will have a chance to experience. We have also augmented our Ritz Kids program and have a separate Kids check in station adjacent to... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently visited the Ritz Carlton for the second time in about nine months. The renovated guest rooms are beautiful. The service is superb. The food in the bar is great. Concierge was pleasant and informative. A perfect urban hotel and my favorite in SF.

Was this review helpful? Yes 5
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay at the Ritz-Carlton was during the week and it was superb. The staff was excellent. The room renovations turned out beautiful. The new colors are tasteful and inviting. I enjoyed my stay. I only had one meal at the hotel- breakfast- which was very good. With all of the great restaurants in San Francisco, I had to go... More 

Was this review helpful? Yes 4
White River
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As business hotels go, this was an obvious choice of brand for me to choose as single woman travelling around the USA for work but it lacked soul and there was no warmth to the establishment at all. The room was clean, the bed was comfortable, the size of the rooms great but it was all a bit lacking due... More 

Was this review helpful? Yes 4
Irvine, CA
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently decided to take a long awaited read trip to Napa Valley, CA with two kids (teen and preschooler). After making it too San Francisco, we realized that we should stop for the night. We happened to pass by the Ritz on a detour through the city and decided to take our chances. What a find! From the moment... More 

Was this review helpful? Yes 7
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