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The Ritz-Carlton, San Francisco

5.0 of 5 600 Stockton Street, at California Street, San Francisco, CA 94108
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Certificate of Excellence 2014
The Ritz-Carlton, San Francisco
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The Ritz-Carlton, San Francisco
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1,056 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
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  • Sep-Nov only
  • Dec-Feb only
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW

Palace - that's in one word. Great food. Fairly prices for the 7 star quality of this Ritz Carlton. Mr. Mark Evans at Concierge the best ever I experienced. I enjoyed all my benefits of being Platinum Elite with Marriott. Hash Brown and Chicken Sausages and French Mustard the best also. really never better. Want to go there many time... More 

Was this review helpful? Yes 1
Top Contributor
179 reviews 179 reviews
21 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at this RC when it first opened. Then, the service was truly excellent and textbook Ritz Carlton. At check in this time, I knew right away it has dropped to average. Even after the receptionist discovered that I was very tired from flight delays, she couldn't get my room sorted out from 2 bookings and had to go... More 

Was this review helpful? Yes 4
JimBess, Manager at The Ritz-Carlton, San Francisco, responded to this review

Dear sunnyboy9, Please allow me to apologize for this inferior experience. Clearly we did not live up to our high standards and will take steps to ensure these issues are addressed and improved. More 

Cambridge, Massachusetts
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed for a couple of nights in October for some leisure time after a work trip. I found the hotel disappointing compared to my other Ritz experiences and other comparable high-end hotels - especially as there are so many hotels in SF to compete with. Some pros and cons to know: Pros: very nice room. I got upgraded thanks... More 

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Overall, I had a great experience. Staff is very friendly and helpful. The only drawback is that if you plan to shop in Union Square, it's a steep uphill walk back to the hotel. It's very close to China Town.

Was this review helpful? Yes 2
Irvine, CA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

As a loyal Ritz-Carlton customer (and RC Rewards Gold member), It pains me to leave such a poor review of this hotel. However, the level of incompetence at this hotel should not go unreported. I had a reservation at this hotel that I canceled within the required cancellation period. I was told there would be no problems, yet my card... More 

Was this review helpful? Yes 2
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Ritz in San Francisco is wonderful! It looks like a palace, room is spacious for the city, great room service and concierge. Had a lovely time in the hotel it's a great option for honeymooners! I highly recommend.

Was this review helpful? Yes 2
Top Contributor
119 reviews 119 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for conference recently. In the past two years, Ritz-Carlton hotels felt more like their corporate parent, Marriott. This property however, is outstanding. Front desk service, valet, housekeeping, were all remarkably upbeat and provide truly first-class service. The restaurant at both breakfast and lunch was outstanding in our waiter, I wish I could remember his name was... More 

Was this review helpful? Yes 2
Top Contributor
327 reviews 327 reviews
67 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I haven't stayed in a Ritz carlton before so this was my first experience but I have to say that the hotel was exquisite. My room was beautiful with comfortable bedding and pillows with a large bathroom. The hotel staff was very kind and made sure to ask me how I was doing and if there was anything I needed.... More 

Was this review helpful? Yes 3
Lafayette, California
Top Contributor
79 reviews 79 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A good showing for the SF Ritz. This is a unique property which is very well located a short walk from both the Financial District and Union Square. The service was top notch from the valet guys to the maids to the front desk. Our room was newly renovated, so recently that you could still smell the paint and see... More 

Was this review helpful? Yes 4
Haymarket, Virginia
Top Contributor
62 reviews 62 reviews
12 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

i was skeptical about staying at a Ritz since the brand reliability has declined in the past 10-12 years. I was pleasantly surprised. The staff were warm and friendly, with a glaring exception of a grumpy and dismissive concierge who refused to cooperate with the delivery of our rental car. The room, a jr suite, was large and comfortable. The... More 

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Club level(17)
  • Union square(12)
  • Room service(8)
  • Very good(7)
  • Cable car(4)
  • Nob hill(3)

Additional Information about The Ritz-Carlton, San Francisco

Address: 600 Stockton Street, at California Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Chinatown
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Francisco 5*
Number of rooms: 336
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Also Known As:
The Ritz-Carlton Hotel San Francisco
San Francisco Ritz Carlton
Ritz San Francisco
Ritz-Carlton San Francisco
Hotel Style:
#12 Luxury Hotel in San Francisco
#14 Family Hotel in San Francisco
#16 Business Hotel in San Francisco
#30 Romantic Hotel in San Francisco

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Neighborhood Profile
As the oldest in North America, San Francisco's Chinatown is an exotic experience. A unique neighborhood decorated with colorful shops, historic streetlights, hanging lanterns, and pagoda roofs awaits behind the stone-carved dragon gates. Feast on dim sum at the tea houses, or meet the locals who gather at historic Portsmouth Square to play chess or practice Tai Chi. Fish markets, produce stands, tourist shops, jewelry stores, fortune tellers, temples and restaurants come together to create a world unto itself in this historic neighborhood.
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