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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
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1,280 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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All months
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed yesterday NEW

Can walk to many restaurants. A block from Union Sq and shopping. A short walk to Chinatown. Very friendly staff and concierge. Art gallery on the first floor lobby. A little difficult to drive to what with all the one way streets. And the neighborhood looks a little sketchy. Your typical JW....a step above a regular Marriott.

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Folsom, California
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Can't go wrong here! Lots of views and great rooms like you'd expect in an upscale Marriott hotel. The bar on the top floor is great for chatting and great scenery of downtown! Great service and right in the heart of downtown!

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Chelsea, Alabama
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Has a really nice art gallery on the entry level. Check in was easy. It was nice to have breakfast on the week end in the concierge lounge, but it wasn't up to what I expect of Marriott. As we were there on the week-end there was no evening reception. The concierge was very helpful. There is supposed to be... More 

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear ToniV1, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the JW Marriott San Francisco Union Square. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

Cheltenham, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We (family of 4) stayed here for 2 nights direct from flying in from the UK. We found the hotel to be well placed in the city with easy access to the cable car system. We ended up in one room with a sofa bed and a put-up bed. This meant that there wasn't lots of spare room in the... More 

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Weston, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved this hotel. They first gave us a room in a low floor and we had a brick wall right outside our room. We asked for a change and they gave us a room in the 19th floor. We had a great partial view of the bridge. We had a car but it is very conveniently located close to the... More 

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alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Good Morning, Thank you for taking the time to provide your feedback in regards to your recent stay with us at the JW Marriott SF Union Square. Your comments are truly appreciated and I hope your time spent in San Francisco was enjoyable! Everything we do is aimed to provide each of our guests with an exceptional experience, and your... More 

New York, New York
Level Contributor
137 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 5 days at the hotel. The entrance to the hotel is somewhat nondescript, however the lobby is nice and has a good vibe. There is plenty of seating room in the lobby and bar is great. Were very fortunate to be upgraded to a very large room, with reasonable views. The cleaning staff was excellent. Would stay here again.

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Fort Worth, Texas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

What a beautiful property and hotel! Customer service was top notch. Everyone we encountered was helpful and pleasant. We bought the package that included breakfast...and it was DELICIOUS. The staff in the restaurant made us feel VIP both mornings we dined with them. Super nice rooms and wonderful beds. Location-walking distance to nice shopping,dining and union square. Valet-AHHHH $61 +... More 

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New Jersey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the JW Marriott SF last week for three days in a queen double with our teenage daughter. Our room was on the 20th floor with a view over the rooftops out to the Golden Gate Bridge. Even though there were people next door we never heard them or any other noise. The staff at... More 

Was this review helpful? Yes 1
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location and very comfortable hotel. Nothing amazing about this hotel. Did have a very comfortable sleep and delicious, but expensive, breakfast. Nice bathroom. Upgraded to mini-suite which was huge!

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Dublin
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My lasting impression of this hotel is the comfort of the bed! I rarely sleep well in hotels, but I had a very good night's sleep here. The hotel is well-located - only one block from Union Square, and a short walk from the nearest BART station which takes you straight to the airport. Breakfast was expensive $22-29 for a... More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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