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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
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1,233 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
68 reviews 68 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It is a modern hotel, sort of minimalist with lots of glass. The entrance is a bit strange for europeans (ground floor entrance, 2nd floor check in counter). But in SF may be normal (steep street to the side) The sortiment in minibar is excellent A bit pricey but for SF and location would say acceptable By the way location... More 

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san francisco
Top Contributor
86 reviews 86 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

You get what you pay for at this hotel. It isn't inexpensive but the service and staff are outstanding. When you walk into the lobby you know you are someplace special and within a block of union square and the shopping district. Close to lots of restaurants. Parking is really expensive which is a negative. Also main bar closes at... More 

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London, UK
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 3-nights recently on business and would stress in writing the review I’m a Gold Marriott Rewards member which brings some extra benefits. I paid a fairly steep $410 + taxes for a Junior Suite and didn’t feel this was very good value given the room. Firstly the positives. All of the staff had been incredibly efficient and courteous... More 

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PinchOnTheGo
Top Contributor
52 reviews 52 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was very nice, large bathroom, enjoyed my stay, All staff I encountered from desk help to doormen to maid to staff working the conference I was attending were very polite and helpful. So much so that I am guessing they have good management that stresses that the guests should be treated as such and they really do want... More 

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Lafayette, Louisiana
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently spent the first night of our vacation here. This hotel was beautiful, the accommodations were clean and spacious, and the breakfast was delicious and filling. I will definitely consider staying here again, and I would not hesitate to recommend this hotel.

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Thank you for sharing your wonderful experience at the JW Marriott San Francisco Union Square. We truly appreciate your feedback and are delighted to hear that you and your wife had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Senior Contributor
25 reviews 25 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Been in SFO for business. Excellent hotel with a very good breakfast, lobby bar and of course the perfect lie to reach everything in SFO. Public transportation nearby. Spacious rooms, friendly staff and thereof a clear recommendation. Will come again.

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Blairsville, Georgia, United States
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When my husband and I arrived I went to check in and discovered I had mistakenly reserved a stay at the marquis location rather than the Union Square location. Kelly at the front desk was so wonderful. At my request she called the marquis and requested they cancel our reservations there with no fee. She went above and beyond and... More 

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Smyrna, Georgia
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

How's this: white Sangria and detox water offered at hotel check in! Wonderful after traveling on a plane for 4 hours, arriving by Bart and a walk to the hotel. The service is fantastic and the food at the restaurant and bar is excellent, not like the usual hotel fare. Excellent location to walk to shopping or the wharves.

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Dallas, Texas
Top Contributor
121 reviews 121 reviews
43 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice, clean room. Bathroom is small if there is more than one person. Friendly desk and bar staff. The only problem I had during my stay was the breakfast. It was good, no problem there. But they expect people to do buffet, so I think they are understaffed. As a result, service was slow and it was extremely difficult to... More 

Was this review helpful? Yes 1
San Francisco, California
Top Contributor
67 reviews 67 reviews
60 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here years ago when I wasn't living in the Bay Area. Now that I know about the city and the hotels it is easier to book a hotel based on my needs. This time around I live close by. I decided to stay in the city for an evening with my older daughter and my parents (who are... More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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