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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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82%
Ranked #44 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed yesterday
Robin L Yorba Linda, California
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1,024 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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English first
Yorba Linda, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

I've been a Marriott Gold Loyalty member for years now, so when my fiancée told me I should book with a different brand because it would be nicer & cheaper I politely considered and then convinced him that he must be wrong....but sometimes he's right. At over $500/night, I was extremely disappointed for what it was, which was in essence,... More

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Mount Laurel, nj
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

The JW in San Fran was ok. But that is the problem. It was just OK and from a JW I expect much better than OK. Although there were door men, no one ever held the door. I would say 75% of the time we had to open it ourselves. The SHOWER was so tiny I could not even turn... More

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Contributor
17 reviews 17 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

The JW Marriott near Union Square in San Francisco is one of my favorite hotels in SF. I have stayed there several times in the past year for business and appreciate the friendly staff and the nice rooms. The top 3 things that makes this hotel great: 1. Nice rooms with separate shower and bathtub in the bathroom. 2. Good... More

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Portales, New Mexico, United States
Top Contributor
51 reviews 51 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Got in from an all night flight which left us wanting come thing to eat and eventually a bed. We arrived around10pm and the lobby was crowded and noisy. It has the open terraces on the inside which concerned us because of the noise, but the room was very nice and amazingly quiet....except for the hoodlums hanging around the nightclub... More

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West Sussex
Top Contributor
58 reviews 58 reviews
46 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Having recently visited the JW in Bangkok and finding the room really comfortable and well equipped for the long haul traveller just off a flight, I imagined that the same would be true across the world. Wrong! The room in San Francisco was noisy, tired and dated and the noise from the street (even 20 floors up) is because the... More

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Luxuryhound, Thank you for taking the time to share your overall experience with our hotel. We value your input and it will be discussed further. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088 More

Guayaquil, Ecuador
1 review
2 of 5 stars Reviewed 5 days ago NEW

After staying at the hotel for the first days of april. my ipad got stolen at the hotel room. I sincerely was expecting more consideration from the hotel. Cause I had been calling to the hotel, back at my hometown in Ecuador. And I still haven got any response. After spending more than a 1000 dollars at the hotel. I... More

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Paula, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I would like to discuss this further. Feel free to contact me at your earliest convenience. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088 More

Chaguanas, Trinidad
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel is architecturally distinctive with its myriad floors and pristine structural details. The staff are courteous and helpful and always willing to give advice on the best places to eat and shop. The rooms are quite spacious as well. The location of the hotel lends itself to a very central place for shopping, dining, sightseeing tours and just about... More

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Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

First stay at JW and it was overall great. Attentive and friendly staff. The hotel is in a great location, the beds were comfy. The shower could have been a bit larger or at least a shower head with better pressure but I would stay here again. Breakfast buffet was great. Over priced but that's normal at a fine hotel.... More

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Nashville, Tennessee
Top Contributor
58 reviews 58 reviews
38 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

The JW Marriott Union Square has been my go-to hotel in San Francisco for about 5 years. My visit last week was another great stay. The visit started with a warm greeting by the bellhop on the ground level. Check-in was also pleasant. The clerk was extremely courteous and immediately recognized my Platinum status. Unfortunately an upgrade was not available... More

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Auburn, California
Top Contributor
121 reviews 121 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

There should be no surprises here, this is a Nice hotel, with a very professional Staff, very clean rooms & a comfortable bed. Most all the amenities. I am saying this hotel is Average for this type of hotel. The front door and front desk staff was very nice & the lady at the staff took care of a funky... More

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alex9297, GM at JW Marriott San Francisco Union Square, responded to this review

Dear Travellinscott29120, Thank you for taking the time to sharing your experience with the JW Marriott San Francisco Union Square. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Sincerely, NASSER MOBARAK Interim General Manager & Direct of Hotel Operations JW... More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(12)
  • Street noise(10)
  • Great location(10)
  • Very good(8)
  • Cable car(7)
  • Room service(7)
  • Very comfortable(4)
  • High floor(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#19 Business Hotel in San Francisco #20 Luxury Hotel in San Francisco #24 Green Hotel in San Francisco #61 Romantic Hotel in San Francisco #61 Family Hotel in San Francisco
Hotel Class
Number of rooms
337

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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