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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
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1,197 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

Great service / maybe a little over the top interaction with guests at check-in / but definitely warm and friendly interaction. Good location but a bit on the edge of Union Square. Rooms a bit dated albeit efficient. Decent lounge. In a city with dated brand hotels (Westin, etc), the JW Marriott does differentiate itself favorably.

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San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at JW for the first time recently for a work conference in the city. The rooms were nice, clean and modern, bed comfy, bathroom clean and updated. Service was good, and the location is perfect for work downtown or a leisure trip near shops, restaurants, and nightlife. My only qualm was the lack of value add-ons typical of... More 

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san jose
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 1 week ago

There are four marriott hotels around Union Square San Francisco , and the JW is my favorite.Because it was converted to JW as it was built by Portman Hotel , the later PanPacific, this JW is more boutique than flagship in characters.But the rooms are huge and I got two queen size beds upgrade since I am a gold elite.I... More 

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Dubai
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed in this hotel in Sep 2014 - During Oracle Open World 2014. The overall stay is good, the staff are very helpful and the location is excellent. We have reached the hotel and we have been given a good room. The room size was quite good as well as the bathroom. I have two comments: 1- The... More 

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Negaunee
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My 81 yr old mom and I stayed here for a couple days during our visit to California. The hotel is ideally located very close to Union Square , the Cable cars, sightseeing busses , shopping and the entrance to China town. Very safe area being so close to the square. San Francisco is better suited to the young and... More 

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Dublin
Top Contributor
51 reviews 51 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Re-visited the JW Marriott on a 4 day business trip to SF. Once again the standard of service was excellent. The attention to detail throughout the hotel and conference facilities was impressive. I especially like the new touch of providing free laundry for workout clothing. If I could pick any faults it would be on the price of a few... More 

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Tel Aviv, Israel
Top Contributor
141 reviews 141 reviews
45 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is superb. This is mainly why I booked here. I also stayed here few years ago and loved it. This time was great too. The room was quiet, luxurious and it has bath and shower. The air conditioner is quiet. The isolation of the noise from outside is great. Everything was just comfortable in the room. Do not... More 

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Milwaukee, Wisconsin
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for a week during business travel and had a chance to really get to see the hotel and area. I typically don't review the major chain metro hotels as they are usually good to very good and consistent, without much to say. However, as I am very familiar with Marriott's brand portfolio, I must say this Hotel... More 

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Quicksilvergt, Thank you for sharing your recent experience with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding... More 

Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is excellent, just a block from Union Square & cable cars. The rooms are comfortable and views from upper floors at least, quite nice. Front desk staff very responsive. But. The executive lounge has an "honor bar" with high prices--- I'm used to free in these spaces? The nightly desserts were quite limited and with few options for... More 

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear YMuchosMas, Thank you for sharing your experience in regards to your recent stay at the JW Marriott San Francisco Union Square. As a Marriott Rewards Elite Gold member, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless... More 

Atlanta, Georgia
Top Contributor
52 reviews 52 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I really enjoyed a 4-night stay at this JW recently and would stay there again. The area is the best feature. You can walk to pretty much everything of interest: Union Square, high end shopping, restaurants / pubs, nightclubs, etc. I like to jog along the bay when in San Fran and this hotel is 10-15 minute jog to the... More 

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Hotel Review Summarization

What travelers say

  • Concierge lounge(5)
  • Very comfortable(4)
  • Very good(4)
  • Street noise(4)
  • Great location(3)
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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