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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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1 room 1 guest
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JW Marriott San Francisco Union Square
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1,312 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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Kansas City, Missouri
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed 6 nights at the Union Square JW Marriott and were so happy for friend's suggestion. Location was central to all our interest. Walking distance to Ferry building, China town, North Beach and Union Square- Market St. The staff was friendly and always helpful. Our room was kept perfectly clean by Marianne. Our departure arrangement was completed by concierge... More 

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Buffalo, New York
Level Contributor
103 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Awesome hotel great Jw service as always. Didn't use any services other than concierge lounge and valet. Lounge was stocked and nice variety limited on weekends. Valet was outrageous at 57/day tip not included. Great location for sight seeing and getting around.

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New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I stayed at the JW Marriott San Francisco in Union Square in August 2015. It was the perfect hotel for our vacation. The hotel is in a great location, close to all--Union Square, Chinatown, Piers, Ferry Building, and more. The hotel itself is very nice--well decorated with beautiful artwork. We were very happy with our stay and... More 

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Mulhouse, France
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I liked this hotel, which is modern and conveniently located very close to Union Square, shops, bars and restaurants The staff takes care of the guests with very professional and polite manners. I had a big comfortable room located at a slightly separate corner, so it was quiet. The breakfast is great. I recommend.

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washington, dc
Level Contributor
151 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This JW is in an older, possibly historic building and has a lot of period touches and decor. It is understated and elegant. We had plenty of space in a standard King room; the bed was comfortable but did transfer a lot of motion. Nice clean linens, high end bath amenities. Mushy pillows that didn't hold their shape. The level... More 

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Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed for 4 nights. Great location. Great staff. The most comfortable bed I have ever been in. Clean. Great view. San Francisco is an amazing city and the hotel was the perfect place to stay. All round great stay would definitely return.

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Houston
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was a nice size hotel with comfortable beds, friendly staff, good location and very quiet. The lobby bar, Level III, was welcoming and comfortable. We could have used more drawer space and breakfast prices were very high, but that is par for San Francisco, I think. Breakfast buffet was good but $29 each was a tough start to the... More 

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Sparta, Tennessee
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The check-in is isn't on the first floor, you have to go to the 3rd floor to check in. The hotel is a classic 80's hotel with the huge central atrium, the hallway to the rooms wrap around the central atrium. The elevators have windows on three sides so that you can look out to the atrium. The rooms are... More 

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Seattle
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here using our Marriott points as a bookend to a weekend in Napa. Our initial night there we were put in a lower floor location facing Mason. It was noisy and the room lacked any furniture (table and chair). One the back end of the stay we asked for a higher room and west facing view. The front... More 

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London
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a lovely hotel, which is smart, clean and the staff from the doorman to management are all courteous and polite. My husband, daughter and I are sharing a room with two Queen beds and it is spacious and we do not feel cramped in anyway. The hotel is expensive but we are on vacation and hey why shouldn't... More 

Was this review helpful? Yes 2
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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