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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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82%
Ranked #46 of 236 hotels in San Francisco
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
jcjchung Hong Kong, China
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931 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Top Contributor
100 reviews 100 reviews
98 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was a tourist staying at this hotel during a hectic conference. Despite this, check in/ out was smooth and fast, lines to lifts were well organised and fast moving. All credit goes to the hotel concierge. I was convinced my expensive jacket was left in the room after I had departed SF. After many calls to hotel, they eventually... More

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Sun City, California
Top Contributor
58 reviews 58 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here one night at the end of a family weekend. This hotel is like a world of civility and comfort. From the moment we walked in the door everyone was fery friendly and nice. We got a great room, on a high floor with a great view of the city. For an urban hotel our... More

Was this review helpful? Yes 1
Denver, Colorado
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I've never stayed at a JW Marriott, but have stayed at many Marriotts and other chains. I had really high hopes for the JW Marriott, but I wasn't all that impressed. I'll explain a few reasons why: - I was in SF for a conference at the Moscone Center. In previous years, I've stayed closer which was nice. The walk... More

Was this review helpful? Yes 2
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Serff, Thank you for sharing your experience with the hotel. If there is anything more I can do to win your confidence, please do not hesitate to let me know. Best regards, Nasser Mobarak Director of Hotel Operations More

Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

If you want to really treat yourselves to a luxury hotel, brilliantly located in the centre of downtown San Fran, you would do a lot worse than the JW Marriott. Worth every penny of the $180 room rate. So much to eat, drink and be merry around Union Sq. Stunning architecture, beautifully appointed rooms, comfortable and made to feel VIP.... More

Was this review helpful? Yes 4
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is one of the best hotels is San Francisco. Even though it is very large they have a nice comfortable feel. Easily one of the best hotel staffs in the business. I will stay here every time I am in town. We went for my daughter's birthday and every member of the staff made her feel like she was... More

Was this review helpful? Yes 5
San Francisco, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Travel every week and in SF often. First time at this property and was I ever pleasantly surprised. The Union Square area is full of boutique hotels, some great inside and out and some with a nice facade and really poor interior and staff. The JW has that boutique feel at the entry level and very nicely appointed. And then... More

Was this review helpful? Yes 4
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

You could be anywhere in the world really. Consistent Marriott service. We arrived early (8am) and were given a room within 30 mins! Pros Location (Union Sq) Room Size =huge Free Wifi in lobby (we had it in our rooms on Lvl 1 too) Clean Avoid Poor service and high prices at Lobby bar.

Was this review helpful? Yes 4
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed my experience at the JW. We stayed there for three nights on a weekend trip to San Francisco. We are gold members at Marriott and this hotel has great benefits. The guys that work outside were very helpful, friendly and courteous. Upon arrival I really felt the JW experience that makes it top of the line within... More

Was this review helpful? Yes 4
Madison, Wisconsin
Top Contributor
59 reviews 59 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Busy, modern, convenient. Didn't have to walk a mile to the elevators. Rooms very clean and fresh linens, comfortable beds. We'd stay there again for sure. Food at hotel quite pricey, would eat elsewhere for breakfast.

Was this review helpful? Yes 4
Saint Joseph, Michigan, United States
Contributor
16 reviews 16 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

Even though we made sure our account was at a zero balance upon leaving, two days later a charge of $6.53 magically appears on my credit card - for a supposed pack of M&Ms from the minibar. That would be the minibar that I did not dare to even open as I read the warning on the outside. They invite... More

Was this review helpful? Yes 5
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear brotherterrance, Thank you for choosing the JW Marriott San Francisco, and sharing your experience with the hotel. I will be addresing the item you pointed out to the correct department. Please email me your name and your stay date at nasser.mobarak@marriott.com. Thank you again for your input. If there is anything more I can do to win your confidence,... More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(17)
  • Great location(15)
  • Very good(14)
  • Street noise(12)
  • Cable car(8)
  • Room service(7)
  • High floor(6)
  • Very comfortable(4)
  • Flat screen TV(3)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Green Hotel in San Francisco
#19 Business Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#64 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
Jw Marriott San Francisco Union Square Hotel
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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