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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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Ranked #48 of 236 hotels in San Francisco
Certificate of Excellence 2014
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A recent review
4 of 5 stars reviewed yesterday
Deborah T Eureka, California
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1,032 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eureka, California
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

First time staying with the JW Marriott in SF. 2 nights 3 days.Very nice room on the 17th floor. Wow the view was great! Especially at night, Junior Suite to accommodate the 3 of us. Room was adequate in size, not as spacious as expected however okay. Comfy King, (pull out was the typical, not terrible) Housekeeping did a great... More

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Los Angeles
1 review
5 of 5 stars Reviewed yesterday NEW

In SF for a convention being held at the Hilton Union Square and the Hilton was full so got booked into the JW - LOVED THE LOCATION AND AMBIANCE! Close enough to easily walk to Union Square which was crazy busy that weekend but coming back to the JW was so much quieter, elegant feel with a relaxed calming atmosphere... More

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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I'm a big supporter of Marriott hotels - the brand is very consistent, rooms are always well appointed - this hotel is no exception. I stayed at the hotel for 4 nights in early August. Rooms were clean and comfortable, beds were comfy. I used the hotel gym several times, was happy to find a few spin bikes among the... More

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Greenville, South Carolina
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

So glad we chose this hotel. The staff has been very pleasant and accommodating. The room is dated but clean. My wife also felt safe. The breakfast is fantastic and well done. Not a bad location but need to be careful when walking back late at night.

Was this review helpful? Yes 1
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Thank you for taking the time to share your thoughts. We appreciate you bringing it to our attention. Sincerely, Nasser Mobarak Director of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 415.929.2088 More

Weybridge, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I visited the hotel for 2 nights during a business trip. Rooms are very clean and comfortable with an impressive bathroom, also nice comfy beds. I used the hotel gym which was good. The service at breakfast was extremely friendly and food was good. The open hotel lobby is very impressive with that height but maybe best to avoid high... More

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Dallas, Texas
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I agree with the below review. This feels like a Marriott rather than a JW. The rooms and doors were scuffed, I found some stains on the bed linen and pillows, and I heard an intense amount of street noise even from the 11th floor. Getting a WSJ each day required intense effort, and was sometimes missed, despite this being... More

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Charlotte, North Carolina
Top Contributor
94 reviews 94 reviews
37 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is in serious need of a renovation. The lobby is nice, the building has promise, however the rooms are a blast from the past. Carpets warn and stained, windows are paper thin and therefore let lots of noise in, furniture is old, the showers are absurdly small, and the water pressure is terrible. The staff is nice but... More

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Thank you for taking the time to share your thoughts. We appreciate you bringing it to our attention. I will share your message appropriately with the executive team. Sincerely, Nasser Mobarak Director of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 415.929.2088 More

Santa Cruz, California
Top Contributor
108 reviews 108 reviews
16 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Yes, it can be noisy at night with street sounds filtering up even to the 16th floor. The beds are quite comfortable. There was a separate tub and shower with a generously sized bathroom. Coffee service was in the room (something we are no longer finding and greatly appreciated). Our highlight was sitting in the lounge area with a glass... More

Was this review helpful? Yes 1
Ottawa, Canada
Top Contributor
80 reviews 80 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Well-located near union Square, it is an imposing building. We had a junior suite, corner room with views extending out to the Bay. check-in and welcome was excellent. They have truly hospitable staff. I am allergic to feathers and they graciously "de-feathered" my room, which made it a much better stay for me. Once the feather pillow-top was removed, the... More

Was this review helpful? Yes 1
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear PeachesMesley, Thank you for taking the time to share your thoughts regarding our hotel. We appreciate you bringing it to our attention. We will share your message appropriately within the leadership team. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088 More

Yorba Linda, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been a Marriott Gold Loyalty member for years now, so when my fiancée told me I should book with a different brand because it would be nicer & cheaper I politely considered and then convinced him that he must be wrong....but sometimes he's right. At over $500/night, I was extremely disappointed for what it was, which was in essence,... More

Was this review helpful? Yes 1
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Robin L, Thank you for taking the time to share your thoughts about our hotel. We appreciate you bringing it to our attention. We will share your message appropriately with the leadership team. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088 More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(12)
  • Street noise(10)
  • Great location(10)
  • Very good(8)
  • Cable car(7)
  • Room service(7)
  • Very comfortable(4)
  • High floor(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#22 Luxury Hotel in San Francisco #23 Business Hotel in San Francisco #24 Green Hotel in San Francisco #60 Family Hotel in San Francisco #62 Romantic Hotel in San Francisco
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Number of rooms
337

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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