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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
JW Marriott San Francisco Union Square
JW Marriott San Francisco Union Square
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1,223 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Top Contributor
67 reviews 67 reviews
60 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here years ago when I wasn't living in the Bay Area. Now that I know about the city and the hotels it is easier to book a hotel based on my needs. This time around I live close by. I decided to stay in the city for an evening with my older daughter and my parents (who are... More 

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San Diego, California
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nothing beats the location of this property, perhaps, the service. The hotel need a bit of a face lift but, when you go sightseeing in San Francisco will not matter. Pacific suite is great. Will recommend this hotel for business and pleasure.

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Deerfield, Illinois
Top Contributor
89 reviews 89 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed my stay at the JW Marriott during a recent business trip to San Francisco. It's a bit of a dated layout (feels very 1980s), but it is mostly up to date in its' amenities. Rooms are clean and quiet. Front desk hosts were pleasant and no lines either checking in or out. For vacation, the location can't be beat.... More 

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Woodcliff Lake, New Jersey
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great Hotel. Great location. Terrific service they couldn't do enough for us. From room service to front desk to the Concierge. Food was excellent and the concierge lounge food was great. We highly recommend this hotel..

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Dubai, United Arab Emirates
Top Contributor
90 reviews 90 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is a very busy and bustling destination for many tourists and yet the rooms are quiet and the bed..oh soo comfortable! Starbucks and a small amenities store and ATM in the lobby. Fantastic location to Union Square and easy walking distance( with no hills) to great shopping. Tea and coffee making facilities in the room and clean bathroom.... More 

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Deerfield Beach, Florida
Top Contributor
88 reviews 88 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is in the beautiful Union Square area and is truly a first class hotel. Staff were more than attentive and made the stay acgood one. The rooms and furnishings were very classy. The one drawback is the exorbitant overnight parking fees at over $60.

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Portland, Maine
Top Contributor
66 reviews 66 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We really liked staying in this part of San Francisco. The staff here is superb and the room was very nice, although not overwhelming. We got a room on the 7th floor with a small window and would have preferred a room with a view, but that didn't matter much as we spent lots of time out and about. We... More 

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Kailua, Hawaii
Top Contributor
74 reviews 74 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

We are return guests and were so happy to see familiar faces greeting us upon arrival and check-in. The service at the JW Marriott San Francisco Union Square is comparable or better than you would receive at a 5-star luxury hotel. The rooms and bathrooms are spacious and I really appreciate the secure, high speed internet service which is available... More 

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Bellevue, Washington, United States
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for one night on a last minute work trip and was unfortunately placed on the 5th floor. The windows at this hotel are very thin and they let every street noise in as if the window were open. There were many many trucks and other noises through the night that did not make sleeping easy. I would... More 

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nmiglani, Manager at JW Marriott San Francisco Union Square, responded to this review

Hello: Firstly, thank you for allowing us to host you San Francisco at the JW Marriott. Secondly, please accept my sincere apologies for being unable to meet your expectations in regards to a comfortable stay. We take great pride in ensuring our guest’s satisfaction and you’re a valued customer; everything we do is aimed at providing you with an excellent... More 

Cincinnati, Ohio
Top Contributor
121 reviews 121 reviews
24 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was an innocent error.  My wife and I were going to San Francisco to attend the Annual Meeting of the American Academy of Dermatology.  We had planned to stay at the Marriott Marquis, the hotel closest to the Moscone Convention Center, where most of the talks were being given.  The hotel is convenient and we had stayed there many... More 

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Hotel Review Summarization

What travelers say

  • Concierge lounge(5)
  • Very comfortable(4)
  • Street noise(4)
  • Very good(4)
  • Great location(3)
Questions? Get answers from hotel staff and past guests. Ask a question

557 photos of this hotel

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Room/suite (80)
View from room (32)
Hotel & grounds (43)
Bathroom (59)
Dining (4)
Business center/function rooms (2)
Other (59)

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Amenities (58)
Double Deluxe (9)
Executive Room (13)
Junior Suite (13)
Restaurants and Bars (25)
Standard Room (74)
The Hotel (63)

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All management photos (23)
Hotel & grounds (8)
Room/suite (9)
Dining (4)
Other (2)
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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