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JW Marriott San Francisco Union Square

4.0 of 5 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
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1,081 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Del Mar, California
Top Contributor
58 reviews 58 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Was here on business near Union Square and this was typical, solid Marriott experience. Rooms are newer than many in area and large. Club lounge for Marriott Elite members is far too small and I continue to be annoyed that they charge $10 for a "free" glass of poor wine. Otherwise food good, staff nice and location is great.

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Irving, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The staff @ the JW in San Fran was fabulous and accommodating. They went out of their way to make us fell special for our anniversary. We will definitely plan our next stay when we visit San Fran in the future.

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We loved this hotel from the second arrived in the valet parking. The staff were amazing could not do enough for us. We are on a road trip staying at several hotels along the way from LA to San Francisco, our room at JW Marriott is the best so far. When you arrive at the main desk the rooms are... More

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New Bern, North Carolina
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the JW Marriot for a quick weekend trip for business. The hotel room itself was very nice with the most amazing bed - honestly, one of the most comfortable hotel beds I've slept in. I woke up so refreshed each morning. Most of the staff were very pleasant as well, with the exception of one of the... More

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Chicago
Top Contributor
112 reviews 112 reviews
62 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel - convenient location - can walk to the Union Square shopping and many wonderful restaurants. My room was great for a business traveler: Roomy desk with many outlets and good desk chair, outlets conveniently located next to the bed. My bathroom was well appointed and had great water pressure in the shower/bathtub! Service was excellent. Valet for... More

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Senior Contributor
21 reviews 21 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is very nice. Rooms are clean and spacious. Stayed at a 55Parc earlier in the week and this was much cleaner and up to date. They have a nice fitness center with free same day laundry for your workout clothes. The rooms are roomy, modern, and clean. The staff was very nice. Marriott rewards customers get access to... More

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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed here for one night, the staff was polite and helpful. the hotel is located in the heart of Union Square so shoppers, here is where u want to be. the room is clean and well-maintained. what i didn't like was the red oriental decor of the room. it feels like I'm in China or something. but thats just... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Neeraj and the entire team at the JW Union Square make the difference. As frequent business traveller this level of service makes all the difference in the world. This is my go to Marriott every chance I get. Rooms are clean, beds and pillows are great. But the team here makes the visit like coming home. Always warm and welcoming.... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 3 nights and I have to say that it was nice. It's located in Union Square, near the Moscone (which is convenient if you're here for conferences) and near the Powell Station (which is conveninent if you want to take the cable car or any public transportation). The employees are really, really nice which... More

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Sydney, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was perfectly located for us who to experience San Francisco and shop!Located near to Union Square,Macy's and many many great stores.2 minutes walk from China Town and cable car stops,we loved that we could shop and didn't need to carry all our goodies up those steep hills San Fran is famous for,it was an easy walk up a... More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(12)
  • Street noise(9)
  • Great location(7)
  • Very good(7)
  • Room service(6)
  • Cable car(5)
  • High floor(4)
  • Very comfortable(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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