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JW Marriott San Francisco Union Square

4.0 of 5 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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#45 of 236 Hotels in San Francisco
1,068 Reviews 4 of 5 stars
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
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1,068 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mountain View, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This is my favorite place to stay in San Francisco. From the moment you pull up, you are welcomed like a king or queen. Check in was a breeze. The hotel is beautiful from top to bottom. We stayed in a Jr. Suite and had a beautiful room with a view. VERY roomy, and butler service (if needed). We also... More

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New York
Top Contributor
119 reviews 119 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

JW Marriotts are a bit better than regular Marriott's. This one was very nice. Good sized rooms, nice furniture, etc. I continue to be amazed that they charge for the Internet. What is up with that? I had time and went to public area to use their free internet. A minor inconvenience, but an inconvenience.

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Top Contributor
74 reviews 74 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband had a 3 day business trip. We decided ro stay there instead of the offered hotel, what a good choice. Check in was quick and painless, all the options needed were addressed. The young lady who checked us was very helpful with a map and directions to recommended places. Room was spacious amd clean, bathroom was a good... More

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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The JW Marriott, like all Marriott hotels in my experience, offers the highest standards of service to their guests. However, one employee of the JW Marriott in San Francisco exceeded even this high standard. The employee ... Pinar ... was concerned that my food allergy was preventing me from enjoying the evening buffet offered by the hotel's Concierge Lounge. For... More

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Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for 6 nights after a very disappointing experience in another part of San Francisco. The Hotel is perfectly located if you want to be near Union Square and all of the wonderful shopping that is available there. The staff are excellent and the rooms breathtaking. We had a room with 2 Queen beds and there was ample... More

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Baltimore, Maryland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family of 4, who had never visited San Francisco before, stayed in this hotel for an extended weekend in mid-August. Everything was perfect! The location is great for tourists - close to cable car stops, shopping, and China Town. The hotel service was excellent, as well. The concierge recommended a great little Italian restaurant in Nob Hill and we... More

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Hong Kong Region, China
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights on a business trip with my colleagues HOTEL The best thing about this hotel is the location. It is right in the middle of shopping and a reasonable stroll away from the Convention Center. We had a car, and valet parking in San Francisco is extremely expensive (more than the daily rate of the... More

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Cleveland, Ohio
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for two nights on our recent trip to San Francisco. The location was perfect for touring, as it was close, but not too close, to Union Square. The room was spacious and well-equipped and we were very comfortable. We would certainly stay here again. For the record, we had a standard room with a... More

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1 review
5 of 5 stars Reviewed 1 week ago

Had an amazing experience at the JW Marriott. After a long day of traveling to the city, we were upgraded to the Platinum of the Day. The room was huge, very comfy and clean. The staff was very friendly and helpful. Also, the hotel is in a prime location. Would definitely recommend this place to anyone visiting San Francisco.

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New York
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I like Marriotts for business -- I know what I'm getting and am comfortable with the standardized feel of most of the properties. But I was on the vacation part of a combo biz/fun trip to SF and was a bit concerned about this property (especially with the mixed reviews). We were pleasantly surprised that it didn't feel too much... More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(12)
  • Street noise(9)
  • Great location(7)
  • Very good(7)
  • Room service(6)
  • Cable car(5)
  • High floor(4)
  • Very comfortable(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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