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JW Marriott San Francisco Union Square

4.0 of 5 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
JW Marriott San Francisco Union Square
JW Marriott San Francisco Union Square
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1,183 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rocklin, California
Top Contributor
50 reviews 50 reviews
49 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I stayed here for a couple of nights during the Holidays. I forgot to write a much deserved review. We had a very nicely appointed room with outstanding bedding. The Concierge Lounge was wonderful. The staff was friendly and efficient. The location was excellent for shopping, walks and sight seeing. Will stay here again on future trips!

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Boston, MA
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

While attending a conference at the Moscone I stayed here for 5 night. The hotel is very comfortable and well-appointed and reasonably convenient to the Moscone. I had breakfast in the Concierge Lounge and found it to be very good indeed. I stopped into the bar one evening but felt it just a bit empty and unappealing. The service in... More 

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Illinois US
Top Contributor
136 reviews 136 reviews
45 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After a five night stay, I think we have a good understanding about many of the key areas of this hotel. A little lengthy, but hopefully you'll gather a good picture of what went wrong. Check-in We used a massive amount of points. Normally, with points we are still treated as valued Platinum members and have never really noticed a... More 

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Houston Texas
Top Contributor
103 reviews 103 reviews
25 hotel reviews
216 helpful votes 216 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I were taking a trip to Maui, and we decided rather than taking the 9+ hour flight direct from Houston to Hawaii, which would include a puddle-jump from Honolulu to Maui anyway, we'd fly into San Francisco then fly from there direct to Maui. She grew up in her teenage years living in Mrin County (San Rafael)... More 

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Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 6 days ago NEW

Stayed for a conference 2 nights. First night was great. Second night the room next door was full of people having a party, slamming doors, screaming. Also, the bathtub was disgusting and clogged. I felt like I was in a dorm room back in college. Lots of drunk people in the elevators after 9pm. Will never stay here again.

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear jt, Thank you for taking the time to share your recent experience at the JW Marriott San Francisco Union Square with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this... More 

Mount Lawley, Australia
Top Contributor
119 reviews 119 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the first time I had stayed at this hotel. The location was good, close to the financial district and close to lots of restaurants and bars. Also easy walking distance to the Bay and the Westfield Mall. The staff were all efficient and switched on and the room was clean, spacious and well appointed. Definitely a hotel to... More 

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Top Contributor
138 reviews 138 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel because of its location near Union Square and the fact that its a JW Marriott so expectations were high. The hotel did not disappoint. Great staff. A common area that stuns you visually - all the rooms face into a courtyard that is 17 stories tall. You enter the hotel through the first level where the... More 

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Manhattan Beach, California
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed the location...walk out to everything. Staff very friendly. Food was very good at bar and room service. Large open lobby not very 'cozy'...think they need to create a bit more inviting places for drinks or meals. Parking very expensive in San Francisco-68/nt. no car next time!

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New York City, New York
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at The JW Marriott in downtown San Francisco for 5 nights. I took the BART from SFO to the Powell Street Station. The walk to the hotel was all uphill, but not bad considering I had luggage. The hotel itself is beautiful, but seems more like a business hotel rather than for the casual traveler. My room was... More 

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Webster, New York
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Great location and a nice variety of restaurants close by. Concierge was very helpful with dinner reservations. Room was comfortable with a decent view. Had use to the lounge which was very nice benefit for being gold elite Marriott rewards member.

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(7)
  • Great location(5)
  • Street noise(5)
  • Very comfortable(4)
  • Very good(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco > Union Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#24 Luxury Hotel in San Francisco
#27 Green Hotel in San Francisco
#33 Business Hotel in San Francisco
#47 Family Hotel in San Francisco
#48 Romantic Hotel in San Francisco

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Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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