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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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82%
Ranked #45 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
ortol New York City, New York
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991 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

We really liked this hotel. Great location and very clean and well decorated. The rooms are airy with well appointed bathrooms. Communal areas are lovely and spacious. The only improvements required are: free wifi in rooms and space in fridge for guests to use without having to buy items in it. Would recommend this hotel to all.

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New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice quality hotel. Well designed and tastefully decorated spacious rooms. Wireless internet, the pet peeve of mine at hotels across the globe, was spotty but otherwise this hotel met expectations from a JW. Location is very convenient.

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Atlanta
Top Contributor
194 reviews 194 reviews
49 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here 10 years ago when it was a different brand and there have not been too many upgrades. Check in was efficient if a bit slow. Part of my floor/ carpet was soaking wet, I reported it yet nothing was done. Someone must have dumped a bucket of water, at least that is what I hope. The room... More

Was this review helpful? Yes 1
Parker, Colorado, United States
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is one of the best Marriott properties that I have stayed in. The entire staff was extremely friendly. The hotel was very clean. The service was excellent. The restaurant and bar created a really nice place to get out of the room. Too bad it was on business or I could have enjoyed it much more. We did have... More

Was this review helpful? Yes 2
London, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for only one night but it was an excellent experience. I received a very warm and courteous welcome from the front desk; the room was large and well appointed and the ironing board and iron came in useful, saving on a press of my suit. Although my room did not have a great view, the... More

Was this review helpful? Yes 3
Miami, Florida
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great location, within walking distance to shopping, restaurants, etc. If you don't mind a little exercise you can walk to Chinatown, Little Italy and even Wharf area , but if you don't want the exercise the bus lines are close. We really enjoyed Sony Holland and her husband, they play in the bar/restaurant area several nites a week. The hotel... More

Was this review helpful? Yes 3
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is truly an outstanding hotel. It has a breathtaking few--inside the hotel--when you look down at the floors below--as well as a great view of the city on the upper floors. The concierge was friendly and helpful and they really made you feel welcome.

Was this review helpful? Yes 4
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Have stayed twice in 6 months at this hotel for business. Clean, spacious room with place to work and relax. Gym is good and downstairs bar great for people watching. Right in Union Square, close to ferry building and convention center. Great choice to be right in the middle of everything.

Was this review helpful? Yes 4
florida
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a city hotel in a great location just one block from Union Square. Many nearby restaurants, cafés, bars and shops. 21 floors with lobby, bar and restaurant on the third level. Several rooms for meetings and small business groups. Happy hours with live music Wednesday to Fridays are greet for a relaxing time with a glass of wine... More

Was this review helpful? Yes 5
Melbourne
Top Contributor
64 reviews 64 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a 5 star hotel no doubts about it. The quality of the rooms, the service, the amenities are all 5 stars. It is pricey but you are in Union Square - the only area to be if you are a tourists. Everything is pricey in this area. Work the internet and you will find yourself a better price.... More

Was this review helpful? Yes 5
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Cugno, Thank you for sharing your experience with the JW Marriott San Francisco Union Square. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Sincerely, NASSER MOBARAK... More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(15)
  • Great location(14)
  • Very good(12)
  • Street noise(11)
  • Cable car(8)
  • Room service(7)
  • High floor(5)
  • Very comfortable(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#17 Business Hotel in San Francisco #19 Green Hotel in San Francisco #19 Luxury Hotel in San Francisco #56 Romantic Hotel in San Francisco #70 Family Hotel in San Francisco
Hotel Class
Number of rooms
337

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