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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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82%
Ranked #44 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed yesterday
familyadventure2000 Hilton Head, South Carolina
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1,000 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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Hilton Head, South Carolina
1 review
3 of 5 stars Reviewed yesterday NEW

Staff has been helpful and very accommodating. However, the room is very dated and not like a typical JW Marriot. I am disappointed by the standard compared to other JW's. They could do little things in the room like including a bed side table light and a head board that matches the bed.

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Clarksville, Maryland
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Everything about the hotel was fabulous, except the rooms and hallways are very dated. The bones of the hotel are gorgeous, so when they update, it will be beautiful. The staff was very friendly and attentive, the food and bar was wonderful, and our room was spacious and clean. We would stay there again.

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Appleton, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The service and room was just average. The first room I got had a broken TV so I had to go back down to the front desk to get a new room. The second room was ok but the toilet ran often, the mirror did not light up, there was something gross stuck to the wall tile in the bathroom... More

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear jsfromwi, Thank you for sharing your experience with the JW Marriott San Francisco Union Square. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact... More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for a quick weekend trip and really enjoyed it. The lobby is beautiful! We were blown away when we walked in. The staff was very friendly. We were in a corner room and it was really spacious. I enjoyed being by the Union Square area for shopping. At first we wanted to stay somewhere closer to The... More

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San Diego, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

Clean, fairly updated hotel in a central location. Would recommend for your stay in downtown San Francisco. Staff was helpful and friendly. Close to lots of restaurants, great shopping, and many tourist or business activities.

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Naples, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I've stayed at this property several times now and I'll book it for my next trip out, too. It's not the greatest JW Marriott Marquis I've ever been in (that would be Hong Kong), but it's very nice and the location is perfect. Perk: If you are a preferred customer, you will have access to the Executive Lounge on the... More

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Bangkok, Thailand
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

we (a family of 4 with 2 teens) stayed at the jw marriott for 6 nights in the beginning of July. I would like to mention that the hotels location is excellent, only one block from union square where all the action is. We had booked 2 rooms and when we arrived at the hotel my kids got upgraded to... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Visiting San Francisco to celebrate my birthday. Great choice for hotel, nice, clean rooms and wonderful staff. Just a block from Union Square, short walk to shopping, cafes and fine dining. I highly recommend

Was this review helpful? Yes 2
Greenville, South Carolina
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Location: the hotel's location is excellent. It is close to Union Square and very good restaurants. The only problem and a BIG one is that there is a fire station close by and the sirens keep you up all night. I am a light sleeper so the first night only slept for a couple of hours. Then I understood why... More

Was this review helpful? Yes 2
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We really liked this hotel. Great location and very clean and well decorated. The rooms are airy with well appointed bathrooms. Communal areas are lovely and spacious. The only improvements required are: free wifi in rooms and space in fridge for guests to use without having to buy items in it. Would recommend this hotel to all.

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(15)
  • Great location(14)
  • Very good(12)
  • Street noise(11)
  • Cable car(8)
  • Room service(7)
  • High floor(5)
  • Very comfortable(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#17 Business Hotel in San Francisco #20 Luxury Hotel in San Francisco #24 Green Hotel in San Francisco #56 Romantic Hotel in San Francisco #75 Family Hotel in San Francisco
Hotel Class
Number of rooms
337

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