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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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1 room 1 adult
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JW Marriott San Francisco Union Square
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1,453 Reviews from our TripAdvisor Community

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Los Angeles, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

This is the 3rd time I have stayed in this hotel and the experience was bad, the room was totally outdated, the bed was uncomfortable, the bathtub old. I tried to change the room with no luck at all. Is very unlikely I will stay there again. Go to other hotel

Helpful?
Thank Maye16
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I have no complaints about this JW Marriott. You can't compare this JW to others. If you do, you'll be disappointed. The JW in San Fran is a bit small compared to most JW's. The quality and service is still there! Its has a fun feature were the elevators are out in the open in the middle of the hotel... More 

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Thank Frank M
Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Loyal Marriott traveler, so this trip with my wife was booked on points, 45K a night. Location is fantastic, you can't beat it. Staff was very friendly, valet attendants always open the door and asked how you were doing, so service is on point. Rooms were upgraded with latest technology, Netflix, Pandora built into the TV. The Marriott app gave... More 

Helpful?
Thank Steve S
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Afternoon Steve S., Thank you for taking the time to provide feedback in regards to your recent stay with us at the JW Marriott SF Union Square. Your kind words for our staff and location are truly appreciated and I hope your time spent in San Francisco was enjoyable. It disappoints me to see the issues you had with... More 

San Francisco
Level Contributor
190 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 1 week ago

Two visits to this hotel now, and very pleased both times. Some nitpicking, like noisy elevators but you don't really hear them from inside the guest rooms. No public access to ice machines. The location is excellent. Rooms great. Service great. Cleanliness top notch. The corner rooms (ending in "15") are somewhat small compared to the rooms along the length... More 

Helpful?
Thank motohigh
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I spending here for 3 nights on my business trip ! It is my first time to stay here and really really impressed me with their extraordinary service Operator answered phone quickly and with their smile on ( i can feel it ), they greet your name every time when u make a phone call !one time I locked myself... More 

Helpful?
Thank mandyc903
Yorba Linda, California
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful property with very spacious rooms and beautiful views from the higher floors. One enters on the ground floor, but reception and the restaurants are on the third floor. Bathrooms are huge, products such as shampoo/conditioner very high quality, and the service is uniformly excellent. It is within walking distance of everything. They have a house car... More 

Helpful?
1 Thank YorbaLindaStar
Saint Louis, Missouri
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very quit rooms, can open the windows for fresh air, great location, very helpful staff. I stayed in the junior suite and it was a good size. I also like the layout of the hotel because it's a very open feel. And the room service was fine. Overall great!

Helpful?
1 Thank Steve63131
Chester Springs, Pennsylvania
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Overall a good hotel. I ranked this a 3 due to the noise level from the street. It was noticeable and interrupted my sleep. I was on the 14th floor. Need new insulated windows. Other than that service was what I would expect at a JW. The rooms were well appointed.

Helpful?
Thank Andrew T
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Evening Andrew T., Thank you for taking the time to provide feedback in regards to your stay with us at the JW Marriott SF Union Square. Your comments are truly appreciated and I apologize for the noise issue you experienced while at our property. I would love an opportunity to discuss this issue in detail. Should you find the... More 

Marlborough, Massachusetts
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spacious rooms, pleasant staff, modern rooms, great value. We always stay at Marriotts, this was by far the best value we've encountered in years. The room size was much larger than any place we've stayed in a big city for the money. Very comfortable rooms, lounge was homey and I like the 3rd floor approach -- getting the check in... More 

Helpful?
1 Thank rml01752
San Diego, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My stay was below average for any hotel and particularly so for a JW Marriott. The bathrooms are very dated. Pink bathtubs, dark pink granite everywhere in the bathroom. The hotel is very underwhelming and quite expensive for what you get. The Sir Francis Drake and the Marriott Union Square are much better, less expensive, more recently updated options. This... More 

Helpful?
Thank GreeneAL
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Afternoon GreeneAL, Thank you for taking the time to provide feedback in regards to your recent stay with us at the JW Marriott SF Union Square. Your comments are truly appreciated and I hope your time spent in San Francisco was enjoyable. I have passed along the information in your review to the appropriate departments for imporvement. Please feel... More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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