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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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82%
Ranked #46 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
TrinaWal Oklahoma City, Oklahoma
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995 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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English first
Oklahoma City, Oklahoma
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here one night prior to attending a conference at the Fairmont. Be aware, guest services/lobby is not on first floor. The guest services/lobby area is dimly lit, in a swanky, sensual way. The design is reminiscent of an Embassy Suites, on steroids! The location is near shopping, entertainment, dining. Wish the conference was at JW because the walk to... More

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Toronto, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had a great stay here. The area where the hotel is located is very good, near Union Square. You are close to a lot of shopping (including a mall), restaurants and the San Fran Cable Car stops. The area felt safe and more upscale. Hotel itself has a very unique design, from every floor you can look down and see... More

Was this review helpful? Yes 1
Denver, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed at the JW and found it to be a very nice hotel. It's located in an excellent spot to gain access to transportation around the city. The Concierge staff did a fabulous job with finding us 3 Alcatraz tickets when I couldn't find them anywhere on the internet. The Bell Staff at the front door... More

Was this review helpful? Yes 1
Sterling, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This is my first posting on TripAdvisor. I actually just arrived at the hotel (1:15am) and am very disappointed. I reserved a Junior Suite, 1 King online. Got here and was told that there were no more rooms with kings left so I would be getting a room with 2 queens. This seemed like no big deal so I went... More

Was this review helpful? Yes 2
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Thank you for sharing your experience with the JW Marriott San Francisco Union Square. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you... More

Hilton Head, South Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Staff has been helpful and very accommodating. However, the room is very dated and not like a typical JW Marriot. I am disappointed by the standard compared to other JW's. They could do little things in the room like including a bed side table light and a head board that matches the bed.

Was this review helpful? Yes 1
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear familyadventure2000, Thank you for sharing your experience with the JW Marriott San Francisco Union Square. Our goal is to address your concerns so that you have mentioned and ensure you have an exceptional experience on your next visit. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and... More

Clarksville, Maryland
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything about the hotel was fabulous, except the rooms and hallways are very dated. The bones of the hotel are gorgeous, so when they update, it will be beautiful. The staff was very friendly and attentive, the food and bar was wonderful, and our room was spacious and clean. We would stay there again.

Was this review helpful? Yes 1
Appleton, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The service and room was just average. The first room I got had a broken TV so I had to go back down to the front desk to get a new room. The second room was ok but the toilet ran often, the mirror did not light up, there was something gross stuck to the wall tile in the bathroom... More

Was this review helpful? Yes 1
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear jsfromwi, Thank you for sharing your experience with the JW Marriott San Francisco Union Square. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact... More

Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a quick weekend trip and really enjoyed it. The lobby is beautiful! We were blown away when we walked in. The staff was very friendly. We were in a corner room and it was really spacious. I enjoyed being by the Union Square area for shopping. At first we wanted to stay somewhere closer to The... More

Was this review helpful? Yes 2
San Diego, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, fairly updated hotel in a central location. Would recommend for your stay in downtown San Francisco. Staff was helpful and friendly. Close to lots of restaurants, great shopping, and many tourist or business activities.

Was this review helpful? Yes 1
Naples, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at this property several times now and I'll book it for my next trip out, too. It's not the greatest JW Marriott Marquis I've ever been in (that would be Hong Kong), but it's very nice and the location is perfect. Perk: If you are a preferred customer, you will have access to the Executive Lounge on the... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(14)
  • Great location(14)
  • Very good(12)
  • Street noise(11)
  • Cable car(7)
  • Room service(7)
  • High floor(5)
  • Very comfortable(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#19 Luxury Hotel in San Francisco #24 Green Hotel in San Francisco #25 Business Hotel in San Francisco #56 Romantic Hotel in San Francisco #69 Family Hotel in San Francisco
Hotel Class
Number of rooms
337

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