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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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Ranked #47 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
Farfor Cairo, egypt
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1,038 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Cairo, egypt
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A great location in heart of city. One block from union square, from any corner u found restaurant, cafe', bar & all shopping stores. 10 min. away from golden gate by cap or cable car. The hotel was perfect in everything. I stayed for 2 nights at Marriott union square but the staff were not helpful at all & room... More

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Lakewood, California, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at this hotel for 2 nights; 8/22 and 8/23. We had planned to stay for 3 nights, however, the room was so unsatisfactory that we checked out. This hotel charges premium rates for sub par rooms. The room was very small and had only 1 desk chair, which forced us to call down for another... More

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Chiang Mai, Thailand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Me and my friends stay here only one night. But we love this hotel! The room is clean and new. Big bathroom. The bed is super comfortable. The hotel is easy to access to shopping mall or intering place to shopping. We hope to stay one more night!!!

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Cleveland, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Classy hotel. Beautiful rooms and great service. Fantastic buffet breakfast. We used the work out room every day and it was never crowded. Very clean and comfortable hotel suite. Convenient located in the city and plenty of places to walk to. We even walked to Fisherman's Warf from the hotel.

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Short Hills, New Jersey
15 reviews 15 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good location, very courteous staff, nice room, very comfortable bed, but the place felt a bit dated. The concierge desk was rarely manned. Along with a general lack of traffic for such a large luxury hotel, hints at a relatively low occupancy, even in high season. One small missing detail they could fix for a dollar or two: no night... More

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San Jose, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have stayed the JW several times in the last two years. I picked it the first time because of its location, it is near Union Square. After the first stay I realized there were advantages to staying in one of the smaller hotels in the area. Unlike the huge hotels nearby the staff quickly gets to know who you... More

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Eureka, California
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First time staying with the JW Marriott in SF. 2 nights 3 days.Very nice room on the 17th floor. Wow the view was great! Especially at night, Junior Suite to accommodate the 3 of us. Room was adequate in size, not as spacious as expected however okay. Comfy King, (pull out was the typical, not terrible) Housekeeping did a great... More

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Los Angeles
1 review
5 of 5 stars Reviewed 6 days ago NEW

In SF for a convention being held at the Hilton Union Square and the Hilton was full so got booked into the JW - LOVED THE LOCATION AND AMBIANCE! Close enough to easily walk to Union Square which was crazy busy that weekend but coming back to the JW was so much quieter, elegant feel with a relaxed calming atmosphere... More

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Toronto, Canada
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm a big supporter of Marriott hotels - the brand is very consistent, rooms are always well appointed - this hotel is no exception. I stayed at the hotel for 4 nights in early August. Rooms were clean and comfortable, beds were comfy. I used the hotel gym several times, was happy to find a few spin bikes among the... More

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Greenville, South Carolina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

So glad we chose this hotel. The staff has been very pleasant and accommodating. The room is dated but clean. My wife also felt safe. The breakfast is fantastic and well done. Not a bad location but need to be careful when walking back late at night.

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Thank you for taking the time to share your thoughts. We appreciate you bringing it to our attention. Sincerely, Nasser Mobarak Director of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 415.929.2088 More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(12)
  • Great location(10)
  • Street noise(9)
  • Very good(8)
  • Cable car(6)
  • Room service(6)
  • Very comfortable(4)
  • High floor(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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Room/suite (9)
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  • At what time does the pool open each day?

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