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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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Best prices for: 1 room 1 guest
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
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1,216 reviews from our community

Traveler rating
    522
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    153
    54
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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Kailua, Hawaii
Top Contributor
74 reviews 74 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are return guests and were so happy to see familiar faces greeting us upon arrival and check-in. The service at the JW Marriott San Francisco Union Square is comparable or better than you would receive at a 5-star luxury hotel. The rooms and bathrooms are spacious and I really appreciate the secure, high speed internet service which is available... More 

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Bellevue, Washington, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed here for one night on a last minute work trip and was unfortunately placed on the 5th floor. The windows at this hotel are very thin and they let every street noise in as if the window were open. There were many many trucks and other noises through the night that did not make sleeping easy. I would... More 

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Cincinnati, Ohio
Top Contributor
116 reviews 116 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It was an innocent error.  My wife and I were going to San Francisco to attend the Annual Meeting of the American Academy of Dermatology.  We had planned to stay at the Marriott Marquis, the hotel closest to the Moscone Convention Center, where most of the talks were being given.  The hotel is convenient and we had stayed there many... More 

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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

It was a bit of a shock when we walked in a had such a Tiny room for such a big price tag, especially with no meals or wifi inclusion. Good water pressure in showers Very good location for Union square and shops around Union square. Must try the "best breakfast in San Francisco" down the street Not a cheap... More 

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alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Good Evening Amy R., Thank you for taking the time to complete our guest satisfaction survey. Your feedback is truly important to us and it disappoints me to see that you stay was less than satisfactory. Everything we do is aimed to provide each of our guests with exceptional experiences and unfortunately, this was not the case. If there is... More 

New Orleans, Louisiana
Top Contributor
80 reviews 80 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had a chance to spend four nights at JW Marriott. Ultimately enjoyed hotel, but experience was varied. First, if you want a view, book a higher floor than we did. The ninth floor rooms we had provided a view of buildings next door. Not a great view. The Marriott club room had much better view on 21 st floor, but... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Check in was swift and friendly, we were given free wifi just because. The hotel loony is large and has served Starbucks in the breakfast nook. There is a Target store very near as well as many breakfasts, lunch and dinner options very near. The rooms are pleasant but ask for a higher floor!

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Fayetteville, Arkansas
Top Contributor
170 reviews 170 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel itself is very posh and clean, and everything about it is just so nice. We loved the rooms and often it was hard to motivate ourselves to go see the city because the hotel executive lounge was so nice and comfortable! The staff were always very kind and made our stay very enjoyable!!

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sandiego
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel reservation and web site claims the club access room offers hot meal at night and snack in the day time. When we checked the lady gave us note of the different hours food is offered. When we walked in the club room all they have cheap unhealthy candies and cookies . The staff told us" the food and... More 

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Safari035, Thank you for sharing your experience. Upholding my commitment to provide a memorable experience with exceptional service, Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Francisco. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco More 

Greenwood, Indiana
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Loved this hotel! It was beautiful and convenient to Union Square and Chinatown. The staff was very responsive and helpful. The room we stayed in had two queen beds and ver plenty of room for the four of us, plus our stuff! I would definitely stay here again! The street noise was kind of loud, even on the 11th floor,... More 

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Paris
Top Contributor
708 reviews 708 reviews
91 hotel reviews
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location - Not far from Union Square and Market Street, it is very conveniently located. Design - Not a young hotel, but it is in line with the classical style of other JW Marriott. Room - I was given a very spacious room in a high floor. Very comfortable. Service - When I arrived, I had a problem with my... More 

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Hotel Review Summarization

What travelers say

  • Concierge lounge(5)
  • Very comfortable(4)
  • Street noise(4)
  • Very good(4)
  • Great location(3)
Questions? Get answers from hotel staff and past guests. Ask a question

557 photos of this hotel

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Bathroom (59)
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Dining (4)
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Amenities (58)
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Double Deluxe (9)
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Executive Room (13)
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Junior Suite (13)
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Restaurants and Bars (25)
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Standard Room (74)
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The Hotel (63)

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Other (2)
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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