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JW Marriott San Francisco Union Square

4.0 of 5 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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#51 of 236 Hotels in San Francisco
1,057 Reviews 4 of 5 stars
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JW Marriott San Francisco Union Square
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JW Marriott San Francisco Union Square
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1,057 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Had an amazing experience at the JW Marriott. After a long day of traveling to the city, we were upgraded to the Platinum of the Day. The room was huge, very comfy and clean. The staff was very friendly and helpful. Also, the hotel is in a prime location. Would definitely recommend this place to anyone visiting San Francisco.

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New York
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I like Marriotts for business -- I know what I'm getting and am comfortable with the standardized feel of most of the properties. But I was on the vacation part of a combo biz/fun trip to SF and was a bit concerned about this property (especially with the mixed reviews). We were pleasantly surprised that it didn't feel too much... More

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Chicago, Illinois
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at many of the higher priced properties across the city, and while the JW cannot avoid the "big box feel', it is by far the best value. Stayed there for a 3 night business trip to SF. Rooms we're clean and modern with some space to it. I will likely be staying here again on my next... More

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Edinburgh, United Kingdom
Top Contributor
134 reviews 134 reviews
16 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel is living on its prime location. The hotel is dated and in need of a revamp. The rooms are tired. It is a basic hotel with at best a 4 star rating. Staff were all pleasant and helpful when approached but it certainly did not have the 5 star experience you would expect from a J W Marriott. Bathroom... More

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Stumpy1966, Thank you for sharing your experience with us. I regret to hear that you were not completely satisfied with your stay, and I do sincerely apologize for not being able to meet your expectations in this occasion. Thank you again for your input. If there is anything more I can do to win your confidence, please do not... More

Grand Island, Nebraska
Top Contributor
394 reviews 394 reviews
53 hotel reviews
244 helpful votes 244 helpful votes
3 of 5 stars Reviewed 1 week ago

In town for a conference held at Moscone Center and chose initially to stay at the JW Marriott. Did not realize this Marriott is NOT the one close to the convention center. The hotel is very dated and we were put in a handicap access room. I really didn't mind the rails and liked the wide door wells but the... More

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Mingfatsia, Thank you for taking the time to write regarding your recent stay with us. I am delighted to see that you were pleased with our convenient/central location as we are just a short walk away from great restuarants and shops. However, I regret to hear that you were not completely satisfied with your stay due to the assigned... More

Bangalore, India
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Located in union square quite convenient to walk around and shop. Very good rooms with a large restaurant space. Interestingly the hotel re edition us at level 2 and the lower level us only the concierge lobby Overall a pleasant place to stay.

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Boston, Massachusetts
Top Contributor
60 reviews 60 reviews
34 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Not a 4 star hotel but 3,5. Great service and good rooms and bathrooms. Right by Union Sq if you like that area. You have to pay for internet, which is annoying. We did not eat at Level 3, but had drinks and found the staff to be very at tentative.

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Accomplished Guest, Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Best regards, Nasser Mobarak Driector of Hotel Operations More

Scotland
Top Contributor
201 reviews 201 reviews
47 hotel reviews
268 helpful votes 268 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel for 3 nights as part of a tour of the west coast. We wanted a hotel near Union Square and this was perfect for it's position. We had also been advised not to book to near the Tenderloin district, which is very good advice. There is also a Big Bus service in Union Square if... More

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Athens
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

A hotel in the centre of the town just a short walk from union square and Chinatown. Amazing beds but that's it. Only for business and short stay. Rooms spacious but old made. For fun check fisher mans wharf

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Accomplished Guest, Thank you for your feedback. We hope to see you again soon! Best regards, Nasser Mobarak Director of Hotel Operations More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here on business and also had a few days to sightsee; the hotel is very comfortable; check in was excellent and the room service was very good and the concierge were very helpful. The rooms are large with plenty of storage space – the hotel has an ATM and the restaurant was very good with great service; I... More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(12)
  • Street noise(9)
  • Great location(9)
  • Very good(8)
  • Room service(6)
  • Cable car(5)
  • Very comfortable(4)
  • High floor(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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