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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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Ranked #48 of 236 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
michaelozie Chicago, Illinois
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1,055 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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English first
Chicago, Illinois
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed at many of the higher priced properties across the city, and while the JW cannot avoid the "big box feel', it is by far the best value. Stayed there for a 3 night business trip to SF. Rooms we're clean and modern with some space to it. I will likely be staying here again on my next... More

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Edinburgh, United Kingdom
Top Contributor
134 reviews 134 reviews
16 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel is living on its prime location. The hotel is dated and in need of a revamp. The rooms are tired. It is a basic hotel with at best a 4 star rating. Staff were all pleasant and helpful when approached but it certainly did not have the 5 star experience you would expect from a J W Marriott. Bathroom... More

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Grand Island, Nebraska
Top Contributor
392 reviews 392 reviews
52 hotel reviews
243 helpful votes 243 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

In town for a conference held at Moscone Center and chose initially to stay at the JW Marriott. Did not realize this Marriott is NOT the one close to the convention center. The hotel is very dated and we were put in a handicap access room. I really didn't mind the rails and liked the wide door wells but the... More

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Mingfatsia, Thank you for taking the time to write regarding your recent stay with us. I am delighted to see that you were pleased with our convenient/central location as we are just a short walk away from great restuarants and shops. However, I regret to hear that you were not completely satisfied with your stay due to the assigned... More

Bangalore, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Located in union square quite convenient to walk around and shop. Very good rooms with a large restaurant space. Interestingly the hotel re edition us at level 2 and the lower level us only the concierge lobby Overall a pleasant place to stay.

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Boston, Massachusetts
Top Contributor
60 reviews 60 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Not a 4 star hotel but 3,5. Great service and good rooms and bathrooms. Right by Union Sq if you like that area. You have to pay for internet, which is annoying. We did not eat at Level 3, but had drinks and found the staff to be very at tentative.

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Accomplished Guest, Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Best regards, Nasser Mobarak Driector of Hotel Operations More

Scotland
Top Contributor
201 reviews 201 reviews
47 hotel reviews
267 helpful votes 267 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in this hotel for 3 nights as part of a tour of the west coast. We wanted a hotel near Union Square and this was perfect for it's position. We had also been advised not to book to near the Tenderloin district, which is very good advice. There is also a Big Bus service in Union Square if... More

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Athens
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

A hotel in the centre of the town just a short walk from union square and Chinatown. Amazing beds but that's it. Only for business and short stay. Rooms spacious but old made. For fun check fisher mans wharf

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alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Accomplished Guest, Thank you for your feedback. We hope to see you again soon! Best regards, Nasser Mobarak Director of Hotel Operations More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here on business and also had a few days to sightsee; the hotel is very comfortable; check in was excellent and the room service was very good and the concierge were very helpful. The rooms are large with plenty of storage space – the hotel has an ATM and the restaurant was very good with great service; I... More

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Sunnyvale, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay at JW Marriott! The entire staff was warm and welcoming; plus very efficient. It is close to theaters, shopping, and terrific restaurants. The room was very clean and roomy. This was a great place for our weekend get away. We will definitely go back.

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Evansville IN
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the first J.W. that I've stayed at. The staff, location and elevators were all great. The room was clean and really nice. The only issue I had was, while the bathroom was really fancy, the shower was not very functional. It reminded me of a shower on a boat, no directional control or wand so if you're tall... More

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(12)
  • Street noise(9)
  • Great location(9)
  • Very good(8)
  • Room service(6)
  • Cable car(5)
  • Very comfortable(4)
  • High floor(4)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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