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All 236 San Francisco hotels

JW Marriott San Francisco Union Square

4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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Ranked #46 of 236 hotels in San Francisco
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 5 days ago
ciaochicagogal Chicago, Illinois
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933 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

For the price and Marriott Brand, this hotel didn't live up to expectations. I will start with positives. The room service, concierge level/room are highlights of hotel. However, unfortunately these areas are not enough to make up for first impressions. The front desk was not accommodating of room requests and generally gave the impression that you were aggravating them by... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The staff and hotel location are perfect for a trip to San Francisco. We were surprised by how large the room was and the bathroom alone was great for two people. The hotel lobby was vibrant and the staff was very welcoming. I would stay here again and take advantage of being close to Union Square, Chinatown and North Beach.

Was this review helpful? Yes 2
Hong Kong, China
Top Contributor
100 reviews 100 reviews
98 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a tourist staying at this hotel during a hectic conference. Despite this, check in/ out was smooth and fast, lines to lifts were well organised and fast moving. All credit goes to the hotel concierge. I was convinced my expensive jacket was left in the room after I had departed SF. After many calls to hotel, they eventually... More

Was this review helpful? Yes 2
Sun City, California
Top Contributor
58 reviews 58 reviews
20 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here one night at the end of a family weekend. This hotel is like a world of civility and comfort. From the moment we walked in the door everyone was fery friendly and nice. We got a great room, on a high floor with a great view of the city. For an urban hotel our... More

Was this review helpful? Yes 3
Denver, Colorado
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I've never stayed at a JW Marriott, but have stayed at many Marriotts and other chains. I had really high hopes for the JW Marriott, but I wasn't all that impressed. I'll explain a few reasons why: - I was in SF for a conference at the Moscone Center. In previous years, I've stayed closer which was nice. The walk... More

Was this review helpful? Yes 4
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Serff, Thank you for sharing your experience with the hotel. If there is anything more I can do to win your confidence, please do not hesitate to let me know. Best regards, Nasser Mobarak Director of Hotel Operations More

Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

If you want to really treat yourselves to a luxury hotel, brilliantly located in the centre of downtown San Fran, you would do a lot worse than the JW Marriott. Worth every penny of the $180 room rate. So much to eat, drink and be merry around Union Sq. Stunning architecture, beautifully appointed rooms, comfortable and made to feel VIP.... More

Was this review helpful? Yes 7
Contributor
11 reviews 11 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best hotels is San Francisco. Even though it is very large they have a nice comfortable feel. Easily one of the best hotel staffs in the business. I will stay here every time I am in town. We went for my daughter's birthday and every member of the staff made her feel like she was... More

Was this review helpful? Yes 8
San Francisco, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Travel every week and in SF often. First time at this property and was I ever pleasantly surprised. The Union Square area is full of boutique hotels, some great inside and out and some with a nice facade and really poor interior and staff. The JW has that boutique feel at the entry level and very nicely appointed. And then... More

Was this review helpful? Yes 7
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You could be anywhere in the world really. Consistent Marriott service. We arrived early (8am) and were given a room within 30 mins! Pros Location (Union Sq) Room Size =huge Free Wifi in lobby (we had it in our rooms on Lvl 1 too) Clean Avoid Poor service and high prices at Lobby bar.

Was this review helpful? Yes 7
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really enjoyed my experience at the JW. We stayed there for three nights on a weekend trip to San Francisco. We are gold members at Marriott and this hotel has great benefits. The guys that work outside were very helpful, friendly and courteous. Upon arrival I really felt the JW experience that makes it top of the line within... More

Was this review helpful? Yes 7

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Hotel Summarization (Beta)

What travelers say

  • Concierge lounge(17)
  • Great location(15)
  • Very good(13)
  • Street noise(11)
  • Cable car(8)
  • Room service(7)
  • High floor(6)
  • Very comfortable(4)
  • Flat screen TV(3)

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Green Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#21 Business Hotel in San Francisco
#63 Romantic Hotel in San Francisco
#66 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
Jw Marriott San Francisco Union Square Hotel
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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