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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
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1,247 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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Dubai, United Arab Emirates
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

well i thought i will walk into luxury! yes i did but not the wow type, the hotel is little outdated and the lifts sometimes can take abit of time to reach, the rooms are great and spacious and the bathroom is well equipped. the view of the hotel is nothing fancy to be honest. location wise it is in... More 

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Lafayette, California
Level Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel staff was gracious at every turn. I pulled up to the valet, stepped out of the car and they handled taking my luggage to my room and parking the car while I went to my conference. The room was beautiful and well appointed, Complete with stocked minibar and in room coffee maker.

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San Francisco, California
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is in the middle of where everything is. Restaurants, Nightlife, Companies and Tourist Attractions. The hotel has amazing service nice rooms and great restaurant for room service. The real bonus is the Front Desk Supervisor Jennifer H. She helped be plan for a company event in the middle of a huge conference. She made me look like a... More 

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New York City, New York
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Location is excellent!!!! Its a few steps to Goyard and Saks Fifth !!! Basically its surrounded by shopping paradise and lots of eatery. Fishermans wharf is a walking distance as well as the chinatown entrance on Grant. If you dont like walking you can always take Uber or Lyft. Its like around $10-12 plus tip. Staff is very friendly and... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just celebrated our 33rd anniversary here. It was a great 5 day/4night stay. From checkin to checkout was a great experience. At check-in Antonio asked if we were there for a special occasion and when he learned it was our wedding anniversary he upgraded us to a beautiful suite! Room was very clean. Antonio continued to be helpful throughout... More 

Was this review helpful? Yes 1
Cleveland, Ohio
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this hotel was just perfect! It is within walking distance to Fisherman's wharf, China Town, Japan Town, Nob hill, and Union Square. Rooms were exceptionally clean and the lobby was beautiful.

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NYC
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Being on a SF hill, the entrance is odd via the valet lobby with odd art for sale, and up an elevator to the main lobby. Most of the time there was an elevator attendant to help you push the button. My huge corner room had a long work top and nice sitting areas. I could see Union Square one... More 

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Fishers, Indiana
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a nice property and this is my second time staying here. It is centrally located for things to do in San Fran. The hotel is always very clean and upscale. The rooms are a little small compared to other JW Marriott properties, but thats not a huge issue as I know many of the rooms in San Fran... More 

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Orlando, Florida, United States
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

From pull up to valet, checking in, a personal need in the room, the service was amazing. Our room was large and luxurious. This is one of Marriotts best. I've stayed in many top tier Marriott locations around the country and most of them live up to the hype. This JW Marriott exceeds it.

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Broxbourne, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just returning from spending 4 nights at this hotel, which is in a great location for all the city sights, and attractions etc, and as you would expect in any major city on the expensive side. We had a high floor due to the fact we upgraded to the club facilities, which included afternoon tea and early evening snacks. No... More 

Was this review helpful? Yes 1
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Richard, Thank you for taking the time to share your recent experience at the JW Marriott San Francisco Union Square with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences. I am very sorry... More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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