Super service from entry court on up. Room gorgeous with view to the West, almost could see China in the distance. Needed "early arrival" room which exec gal arranged. We needed rack of lamb for dinner, concierge found just the right restaurant for our needs. A perfectly splendid trip. Hope to be back soonest... more

My wife and I attended a conference in SF at the JW Marriott. The property is nice with a modern, open flair. But there were a couple of shortcomings. First, the rooms were nice, but there were not enough drawers to unpack luggage for a 4 day visit. The mini-bar is adequately stocked, but the prices are even more outrageous... more

My husband and I stayed here for a night in December when he had a business trip of SF. The front desk staff was very nice and upon hearing it was my birthday, they upgraded us to a corner room on one of the high floors, so we had a beautiful view and a larger room. The rooms are nice,... more

I always try to stay in Marriott hotels because I'm a member of their rewards program. I was a little hesitant to stay after reading some of the reviews but I had a great experience! I travel a lot for business (at least two weeks out of the month) so I have stayed in my fair share of hotels. This... more

HORRIBLE HOTEL!! VERY, VERY, VERY bad service. Hotel associates are not helpful and make excuses for their lack of service. The hotel does not live up to the Marriott name. Even the managers were horrible. Front desk managers and associates were slow, not friendly, and not knowledgeable about the surrounding areas. Not worth the price. Restaurant Level 111 was DEAD,... more

This hotel has great amenities...great location... and generally excellent service. We used points to offset a few nights cost...and the hotel treated us like royalty. It was an amazing experience...with a high floor corner room with a great view of the city and the bay in the distance. The hotel staff were friendly and very accomodating, and seemed genuinely pleased... more

This hotel must be going bankrupt based on staff comments - I arrived late in the evening (around 10:30pm) but figured a JW Marriott would have room service to get a light dinner. Wrong! Operator told me they cut room service "because they couldn't afford it during these difficult economic times." Later I called the concierge a couple times, leaving... more

Great for a weekend away - very convenient to public transport and SFO sites and attractions. Room was comfortable and clean. more

I have made two different trips to this hotel in the past month. The rooms are clean and well-furnished. The bathroom was large with a separate tub and shower. The shower is a bit small in the non-suite rooms. Service is very good. Yes, you have to request ice be brought to your room but it never took more than... more