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Hotel class 3.5 of 5
386 Geary Street, (formerly Maxwell Hotel), San Francisco, CA 94102

800-553-1900 | www.hotelfranksf.com | E-mail hotel

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Reviews you can trust

85% Recommend
4.0 of 5 stars 50 reviews
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By trip type
All (50)
[ Date ] [ Rating ]
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5 of 5 stars
Vegas_Design_Girl   1 contribution
Las Vegas
Nov 10, 2009 | Trip type: Couples New

Let me just say, if you are looking for a place to stay in San Fran, then look no further than the Hotel Frank or any other Personality Hotel property for that matter. My husband and I had the best experience with the Personality Hotel staff. Right away the Marketing Diva helped me plan the most special surprise for my... more

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3 of 5 stars
silversurferIreland   4 contributions
Ireland
Nov 10, 2009 | Trip type: Solo travel New

Good value in central downtown location..clean and friendly..no frills but excellent for dining and shopping..friendly and helpful service..did not try Maxs but the Daily Grill across the street was super..nice walk to Fishermans Wharf and to the Ferrry Building more

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4 of 5 stars
ARB-NE   1 contribution
Taunton MA
Nov 3, 2009 | Trip type: Solo travel

I picked this hotel because of its location and because it was renovated recently. I usually stay at the "name" hotels but decided to take a chance on The Hotel Frank. I was not disappointed! There were some small glitches but the staff corrected them very quickly. Th hotel's proximity to Union Sqare and Market and Powell streets made moving... more

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4 of 5 stars
ggsnowwhite   6 contributions
Sacramento,CA
Oct 21, 2009 | Trip type: Couples

The pictures of the hotel looked beautiful with an art nouveau decor, yet with a contemporary feel. The room was nice with great linens, flat screen TV , nice marble bathroom, and an IPOD dock that we really enjoyed using. However, there was a sewer smell in the bathroom which might have come about from the heavy storm the day... more

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2 of 5 stars
Yogaboy   8 contributions
New York, NY
Oct 19, 2009 | Trip type: Couples
1/1 found this review helpful

The Hotel Frank aims for style but misses the mark by a mile because of its inefficient service, shabby maintenance and poor sound-proofing. If first impressions matter, the hotel completely fails because the lobby looks like something from a budget hotel (which this is ultimately what this is). The staff -- or lack thereof -- in the lobby also leave... more

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4 of 5 stars
Shondy   1 contribution
Canberra, ACT, Australia.
Oct 16, 2009 | Trip type: Friends getaway

Hotel Frank was our 'home' for 10 amazing days, and I must admit, after reading some negative reviews already posted here, we weren't sure what to expect. However, our experience was very good. The hotel lived up to our expectations and offered plenty of character. The staff were very welcoming and made us feel at home, they assisted us in... more

Delightful
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5 of 5 stars
120106   1 contribution
NY
Oct 15, 2009 | Trip type: Business

What an amazing visit. We loved the hotel frank, the decor was very fun and it was just a happy place to be. I booked through there marketing "diva" on twitter and she was amazing! Got great rates and amazing service. Received a call from the front desk saying there was something there for me, i thought i dropped something... more

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4 of 5 stars
Boodly   2 contributions
Los Angeles, CA
Oct 15, 2009 | Trip type: Business, Solo travel

I booked this hotel on recommendation from a colleague because our usuals were booked for a huge conference. They had one room left for a reasonable rate, considering the fact that the whole city was sold out. I never expect much in the way of room size in a city, but this one was great, with plenty of room around... more

Appalled
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1 of 5 stars
abtraveler1016   1 contribution
massachusetts
Oct 13, 2009 | Trip type: Solo travel

I spent one night in this hotel and it was awful. The hotel décor looks tired and dusty, nothing like the photos online (and I’m used to hostels and third world hotels, so it’s not like my standards are through the roof). Also, I found what certainly appeared to be a bed bug and received some bites that my doctor... more

Management response from
Xavier Moulin, General Manager

Dear Guest, I am sorry to hear about your negative travel experience and I would like to assure you that we take sanitary issues very seriously and pride ourselves in operating with the highest standards of hygiene. Upon your notification to the hotel 6 days after your departure date, the room was immediately placed out of order and a professional...

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5 of 5 stars
schel009   1 contribution
St. Paul, MN
Oct 10, 2009 | Trip type: Couples

It is a very nice hotel. It is clean, well-appointed, the service is excellent; and the staff were without exception courteous and responsive. Our room was attractive and comfortable. The bathroom was especially nice. It’s an older hotel, restored ever so thoughtfully in Art Deco. It seems like upscale 1930’s. For us, that was the charm; we liked it. Yet... more

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Hotel Frank Also Known As

  • Frank Hotel San Francisco
  • Maxwell Hotel San Francisco
Address: 386 Geary Street, (formerly Maxwell Hotel), San Francisco, CA 94102