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All 239 San Francisco hotels »

Hotel Frank

3.5 of 5
386 Geary Street, San Francisco, CA 94102 (Formerly Maxwell Hotel)
Hotel amenities
Hotel Frank
Ranked #128 of 239 hotels in San Francisco
3.5 of 5 stars 327 Reviews
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327 reviews from our community

What travelers say about this hotel
  • Union square(27)
  • Friendly and helpful(11)
  • Cable car(10)
  • Very nice(6)
  • Great location(5)
  • Junior suite(5)
  • Street noise(4)
  • Flat screen TV(3)
  • Art deco(3)
  • Water pressure(3)
Traveler rating
    75
    127
    79
    22
    24
Only show reviews for Family (32) | Couples (143) | Business (39)
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 28, 2012 NEW

We arrived at the Hotel Frank and were greeted by very friendly Receptionist who told us we had been upgraded to the Jnr Suite as we were on our Honeymoon 'Nice' We had been travelling for about 14 hours by this stage so really appreciated the comfort this room gave us. Massive Big bed you could have slept a family... More

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See 5 more reviews by stayedroom331 for San Francisco
Beijing
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 24, 2012 NEW

First time in SF, picked this hotel on Agoda. The location is great (one or two blocks away from Union Square), and it is very close to the financial district. I was on a half-leisure-half-business trip in downtown, so it was very handy to just walk 15-20 minutes from there to the CBD. A bit lousy at night though. Valet... More

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1 review
4 of 5 stars Reviewed May 14, 2012 via mobile

Hotel Frank was the last stop on our Californian tour, and like all the hotels before it. It did not disappoint. We arrived to the union members protesting outside, which we had been forewarned about, so this was not an issue. Apon arrival the manager apologised for the protest which was a nice touch. When we went to check in... More

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Dayna Zeitlin, General Manager at Hotel Frank, responded to this review
May 18, 2012

Dear Nikki-H-2010, Thank you for choosing Hotel Frank for your recent visit to San Francisco. We are so glad to hear how much you loved the hotel. We take pride in our service and the comfort we provide to our guests. Thank you for taking the time to share your experience with others. We look forward to welcoming you back... More

Winnersh, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2012
1
person found this review helpful

My Mum and I stayed at this hotel at the end of March and really liked it. The decor was really interesting and made the hotel stand out in our minds as it wasn't just the normal generic style. The staff were friendly and helpful and the room was very comfortable. There were a few issues, one being that there... More

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See 6 more reviews by Jody83 for San Francisco
Vancouver, Canada
2 reviews
1 of 5 stars Reviewed April 30, 2012

Hotel Frank inspired me to become a reviewer. I travel constantly for business. I recently stayed at Hotel Frank recently and between the construction noise in the hotel and the union protesters outside my window it was unbearable. Nothing like being woken up to drilling and someone on all bullhorn yelling,"...hey you in there! get out of there! ...you're stupid... More

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Dayna Zeitlin, General Manager at Hotel Frank, responded to this review
May 18, 2012

Dear surfbc, Thank you for your feedback and for posting your review. By now you should've received your credit. It typically takes the credit card/3rd party travel vendor at least 72 hours or more to credit your account. We submitted the request the day you departed. We apologize for your experience with the protestors. We hope you'll give us another... More

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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2012

On the surface the hotel isn't bad, the location is great, but for the price you can do better. List of problems include: * Hard beds * Terrible pillows (these two points left with with back pain each morning * Poor sound insulation from street noise * Tiny bathroom * Terrible water pressure * The kicker is the protesting. It... More

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los angeles
Senior Contributor
28 reviews 28 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 25, 2012

If you like to sleep later than 7 AM, book elsewhere. Unfortunately, I booked a non-refundable room BEFORE I read about the protesters, who are out with bullhorns at 7 AM in the morning. So no sleeping in on the weekends. Or any day. There is also construction going on in the hotel, which isn't as disruptive but is still... More

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See 3 more reviews by mondaygirl for San Francisco
Charleston, South Carolina
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 23, 2012

An all-around pleasant experience! The hotel is reasonably priced, which is why we chose the hotel for our stay. The location of the hotel is superb. We were only a few blocks from countless attractions in Union Square; we were able to walk to most of our destinations, including the Westfield Centre mall and the convention center. We had reserved... More

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Dayna Zeitlin, General Manager at Hotel Frank, responded to this review
May 18, 2012

Dear thestallons, Thank you for taking the time to share your experience with us. We are so glad you enjoyed your stay in and around the hotel. We look forward to welcoming you back again soon. Dayna More

london
1 review
4 of 5 stars Reviewed April 21, 2012

realy cool hotel , great staff and just about the best location you could wish for. there are some renovations going on but they didnt affect our 3 night stay. dont be put off by the reviewers who greatly exagerate the protesters ,there are only 4 or 5 of them and we couldnt help laughing at them and joining in... More

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Weston-Super-Mare
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 16, 2012

We chose this hotel based on the reviews already posted on TA. We agree with them. The hotel is in a fantastic location, right on Union Square. Perfect location for Lori's diner where we had breakfast, and we actually chose to walk up Powell towards the piers instead of getting the trolley car. A great way of getting around if... More

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Dayna Zeitlin, General Manager at Hotel Frank, responded to this review
April 20, 2012

Hi Emma C, Thank you for taking the time to share your experience. We were delighted to learn how happy you were with your accommodations. We look forward to welcoming you back again soon. Dayna More

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Additional Information about Hotel Frank

  • Frank Hotel San Francisco
  • Maxwell Hotel San Francisco
Address: 386 Geary Street, San Francisco, CA 94102 (Formerly Maxwell Hotel)
Price Range: $$$

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