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The Inn at Union Square

3.5 of 5 440 Post Street, San Francisco, CA 94102
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#3 of 236 hotels in San Francisco
1,073 Reviews 4.5 of 5 stars
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The Inn at Union Square
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  • Reviews (1,073)
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1,073 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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English first
Fish Creek, Victoria, Australia
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a quirky small hotel with very friendly staff in a great position near Union Square. The rooms are well appointed and the bed very comfortable. Only 5 floors. The lift is small but adequate. The staff are so keen to help. The Westin is directly opposite and the cable car just at your door,.

Was this review helpful? Yes
Paris, France
Top Contributor
60 reviews 60 reviews
43 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I don't have much to add to other positive reviews, yet we thought the people who manage this hotel have understood what hospitality and quality truly mean: the details and little things, which all work out very well in this prime-location small hotel. Highly recommendable indeed for a leisure stay in SF.

Was this review helpful? Yes 3
IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear Nico1611, Thank you so very much for your kind words and feedback regarding your recent visit to the Inn at Union Square. We are pleased you found that our prime location, extra touches and our hospitality enhanced your visit to San Francisco. We hope to have the pleasure of serving you again in the near future. At your service,... More

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My husband and I recently stayed at the Inn, as part of our 25th wedding anniversary trip. It was perfect! The space is intimate and warm...a charming respite from the city bustle, yet convenient to all the fun. The staff was absolutely wonderful. They were all, so friendly and thoughtful. They gave us excellent suggestions for restaurants and things to... More

Was this review helpful? Yes 1
IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear Shabby32, Thank you so very much for staying at the Inn at Union Square and for sharing your kind words. We are so pleased you enjoyed our personnel and the excellent service they provided. We pride ourselves on ensuring each guest has an Exceptional Experience and that comes from personalized service and intimate knowledge of the city. We hope... More

Cornwall, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We picked this hotel for a family get together in San Francisco for three nights in July. It was perfect. The hotel is fairly small by big city standards but that is most of its charm. The lobby reminds one of a small hotel in Paris, barely room for two groups of travelers with baggage to pass by. But that... More

Was this review helpful? Yes 2
IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear guest, Thank you for your kind words and we are all very pleased that you enjoyed your visit with us. Thank you for mentioning the exceptional service provided by the staff as well as our central location and charming facilities. We certainly enjoyed having you as our guests and look forward to the opportunity to serve you again. At... More

Birmingham, Alabama
Contributor
17 reviews 17 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Highly recommend this property if you like a boutique hotel. We had a suite with sitting room and working fireplace, large bedroom, full bath and 2 half baths. The staff is friendly and accommodating and supply guests with lots of bottled water, delicious breakfast buffet and yummy cookies for bedtime. The Inn has not overlooked any comforts or amenities that... More

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IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear jorebel, We appreciate your kind words and patronage of the Inn at Union Square. We are happy to hear how much you enjoyed your stay and that you did not want to leave us. We hope you will return to us soon, so we can once again take great care of you. At your service, Norbert Mede General Manager... More

Bucharest, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a couple of nights during our visit in SF. Very pleasant hotel, center of the town, close to public transport and the cable car. Don't expect much from the breakfast, but the coffee is good and you can drink a cup, or take away all day long. The personnel was very kind, they even surprised us with... More

Was this review helpful? Yes 1
IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear Maria_Maria2020, Thank you for your kind words and thank you for choosing the Inn at Union Square as part of your honeymoon trip. We are happy you found that our central location and kind personnel enhanced your visit to San Francisco. I am dismayed to hear that you felt our bathroom cleanliness was not up to the highest standard... More

Woking, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Certainly a "boutique" hotel but found service lacking. Takes 30 minutes to retrieve your car from the valet parking. Evening wine service and breakfast only really enjoyable if you like to eat/ drink in your room....Very narrow corridors and quaint rooms with small bathrooms. Price commensurate with a number of other well appointed full service hotels nearby.

Was this review helpful? Yes 3
IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear DrDev156, Thank you for your recent stay and for sharing your comments. We strive to provide every guest with an exceptional experience; however, it seems we fell short of that goal with your visit. We sincerely apologize if we did not live up to your expectations. We have reviewed your comments for areas we can improve upon as to... More

Coulsdon
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A lovely quirky little hotel , with great rooms and very centrally located. The staff were just the best (thank you Wayne and Ann) and made our few days in San Francisco a delight. The wine in the early evening , the cookies later , the buffet breakfast. All lovely touches and very much appreciated.

Was this review helpful? Yes 7
IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear bettysdad, On behalf of Ann, Wayne and the rest of the team, we sincerely thank you for your kind words and patronage. We're so pleased to read that you appreciated our special touches from our evening wine hour to our breakfast buffet and nightly fresh baked cookies. We look forward to welcoming you back on your next visit to... More

Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, in walking distance to restaurants, cable cars, shopping and tours. Amazing staff, warm and welcoming. We upgraded to a junior suite, was on the 3rd floor at the back of the hotel. We really enjoyed the evening wine and cheese / snacks. Very plentiful and a nice pre dinner snack. Breakfast had a good variety and lots to... More

Was this review helpful? Yes 3
IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear Jbroer, Thank you for your kind comments regarding your stay at the Inn at Union Square. We are so pleased to hear how our prime location, friendly staff, comfortable rooms and our added extras such as complimentary breakfast and evening wine hour enhanced your visit. We sincerely appreciate the recommendation and hope to have the pleasure to serve you... More

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Inn at Union Square was the perfect spot for my stay in San Francisco. Very conveniently located right in the heart of the city. The staff was incredibly friendly (especially Ann) and very knowledgeable of the city, transportation, and things to do. Our room was very nice (the view wasn't great) and the service was great. Wine and hors... More

Was this review helpful? Yes 7
IAUSManager, General Manager at The Inn at Union Square, responded to this review

Dear hellokaley, We sincerely appreciate your kind comments regarding your recent stay at the Inn at Union Square. Our fresh baked cookies each evening, our complimentary wine hour and our personalized service are appreciated by many guests and we are glad to hear you enjoyed your visit. On behalf of Ann and the rest of the staff, we look forward... More

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Additional Information about The Inn at Union Square

Address: 440 Post Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Inn at Union Square 3.5*
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Also Known As:
The Inn At Union Square Hotel San Francisco
Hotel At Union Square
At Union Square Hotel

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Amenities

Hotel Style
#2 Romantic Hotel in #4 Family Hotel in #5 Business Hotel in #32 Green Hotel in
Hotel Class
Official Description (provided by the hotel)
The Inn at Union Square is truly an urban retreat, in classic San Francisco style. The intimacy of our 30 elegant and restful rooms and suites provides the setting for our gracious staff to tend to your every need. From greeting you by name to making sure you have an umbrella when it rains- it is our pleasure to serve you. The Inn is located steps from Union Square- the city’s center for shopping, theatre and dining. If business is on the agenda, it is an easy stroll to the Financial District or the Moscone Convention Center. The Inn at Union Square is away from the crowd, in the center of everything. ... more   less 
Number of rooms
30

Questions & Answers

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27 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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