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The Fairmont San Francisco

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950 Mason Street, San Francisco, CA 94108
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The Fairmont San Francisco
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1,220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
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Switzerland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The fairmont is a nice hotel with ideal location. However a few problems are not acceptable for that category of accomodation. First and foremost: housekeeping is a catastrophy (No bathrobes when we arrived, toilet paper was not replaced when finished, the linen was dirty and not replaced, the ice tray was not emptied when the ice melted) Second : the... More 

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PLYMOUTH, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Although it is situated wonderfully on 'Nob Hill' in the exclusive area of SF it lacked warmth and charm. The staff were courteous but distant and did not have to work hard for our appreciation - it was as if we were rather surplus to their existence. The refurbished rooms are good, but anonymous. The bathroom disappointing and small. The... More 

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Wilmington, North Carolina
Level Contributor
151 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

having stayed in Nob Hill / Union Square area numerous times, this is clearly the pushiest hotel I've stayed in (JW Marriott and Renaissance previously. Great lobby area, but unless you are a President Club member no access to the gym nor free wifi. No wifi is a total ripoff! My room was nice - large King with large bathroom,... More 

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Sydney
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Picture this - we have been travelling all day from the Napa Valley with our very tired 1 year old. We arrived at the Fairmont at 6pm to discover that our room wasn't ready. We had booked a very expensive suite so needless to say we were very disappointed. The front desk offered us another room to sit in while... More 

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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

My partner and I stayed here for one night on the way back home at the end of our trip. I was just disappointed to receive such poor service from a brand like Fairmont. We asked for a 2 pm check out as we had a late flight the next day but the staff declined our request without even checking... More 

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McLean, VA
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed for 3 nights, mid-week (on business travel) at the Fairmont. I absolutely loved my stay. I was on a low floor with no view, but the room was so beautifully updates and so spacious (well above and beyond expectations for a city hotel), I didn't mind. The bed was extremely comfortable, I had a walk in closet (with... More 

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Columbus, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were able to walk all over in a short amount of town (though those hills are no joke!) and we loved our king size bed, city view room. Very spacious and tastefully decorated. Join their presidents club for free to get free Wifi. Wonderful customer service, we arrived at 10:30am from the airport and they already had our room... More 

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Sarasota, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The recent renovations to the hotel bring a warmth to the rooms...a little expensive, but well worth the money. The service was impeccable and the staff was very friendly. The hotel bar had a very extensive list of bourbons and scotches, as well as a lot of Napa Valley wines

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The Hague, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

Coming from the 5-star hotel industry, we were highly interested in visiting this hotel in San Francisco. It has been a fair disappointment. The Fairmont has a rich history, having the honor to accommodate several celebrities in the past. The venue is majestic and characteristic. It claims to give the guest unforgettable experiences. The service at the hotel has been... More 

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Toulouse, France
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is truly a beautiful hotel, wonderfully located on Nob Hill, walking distance to Chinatown and Union Square. The beds were so very very comfortable. However, I did not find the staff over friendly. Before arriving, I requested 2 queen beds in one of our rooms. When we arrived, I was told that this could indeed be accommodated, but at... More 

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FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay with us. It sounds like your stay was very pleasant overall but lacked a few important details. I'm happy to hear you found the beds so comfortable and rooms beautiful. We actually have slippers available upon request, but I can appreciate your preference for having them in the... More 

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Staying in Nob Hill

Neighborhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.
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