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The Fairmont San Francisco

5.0 of 5 950 Mason Street, San Francisco, CA 94108
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The Fairmont San Francisco
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The Fairmont San Francisco
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624 reviews from our community

Traveler rating
    403
    135
    53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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Wappingers Falls, NY
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

The hotel was absolutely gorgeous. The room was lovely. Service was fabulous. Everything about this hotel was wonderful. The staff was very friendly and helpful with where to dine around the area and places to visit.

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IL
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Gorgeous hotel. My room was in the tower and was spacious and luxurious. The lobby holiday decorations were absolutely breathtaking. Staff were very nice and helpful. I had an early morning meeting and there was complimentary coffee in the lobby since the cafe was not open yet. How nice is that! Hotel is in a great location and close to... More 

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Los Angeles
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I stay at the Fairmont San Francisco every year. It is a lovely hotel and my home away from home. The staff is extremely professional and friendly and the location of the hotel couldn't be better for me being a few blocks from Chinatown. I ride the cable cars to get around to fisher-mans wharf which are right outside the... More 

Was this review helpful? Yes
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel and for being such a loyal guest. I'm thrilled to hear a trip to the hotel has become an annual ritual and that we make you feel so at home. The holidays are an especially memorable time at the hotel and we look forward to your return. Sincerely, Lucas Schumacher More 

San Diego, California, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

I made a reservation late last night for next week , and needed to cancel it within 12 hours due to confusion over the reservation. I was passed the buck to six different people, two of whom laughed at me, and finally to the manager that refused to give me 500 dollars back for the error. Bad customer service, especially... More 

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Lincoln
1 review
5 of 5 stars Reviewed 2 days ago NEW

Truly a World Class Hotel. The staff were extremely professional and very attentive to detail. The front desk was helpful. The rooms were very well appointed and the location was great. We will definitely stay there again when in San Francisco.

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel. I'm thrilled to hear you had such a nice stay and we look forward to your return. Sincerely, Lucas Schumacher More 

1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Currently staying at this hotel. I had such high expectations coming to this hotel but all that came crashing down in a heart beat. We were locked out of our room at 9.30pm after ordering room service due to extra charges on our room. Someone else had charged $120 for breakfast to our room. When we told the front desk... More 

Was this review helpful? Yes
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay with us. I'm sorry to hear you had such a poor experience at the hotel. I can understand the frustration your interaction with the front desk staff caused and for that I apologize. I would like to put you in touch with the hotel manager so that he... More 

Dallas, Texas
Top Contributor
67 reviews 67 reviews
50 hotel reviews
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here three nights for a business conference at a wonderful rate of $249 per night. Lovely lobby, quick check-in (looks like an old fashioned check in desk from 1930). Lobby all decorated for Christmas and beautiful, although the seating is sparse, I assume this is due to the massive Christmas tree. Lots of people in and out for... More 

Was this review helpful? Yes
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay with us. I'm happy to hear you had such a nice stay and enjoyed your business meetings in spite of some challenges. As you mentioned the main building is the original building and the layout and size of the rooms offer a glimpse into the past. I'm very... More 

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful, old hotel with modern updates. We had a king room in the historic building and loved it. Panoramic views of the bay, Coit Tower, Alcatraz, and more. Great Nob Hill location. A quieter area than, for example, by Union Square or Market Street. Hotel is a quick walk to Chinatown and the main cable car lines. Room service was... More 

Was this review helpful? Yes
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel. I'm pleased to hear you enjoyed your stay and the holiday decor. As you mentioned our location atop Nob Hill affords us the proximity to many of the City's most desirable attractions while maintaining the relative peace the distance affords us. Thanks again and we hope to welcome you again in... More 

Calabasas, California
Top Contributor
82 reviews 82 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for a business meeting but were overwhelmed by the Christmas crowds coming to see the lobby decorations. Admittedly the giant gingerbread house is a cool attraction for families, however, the hotel is ill equipped to handle the crowds. Additionally they are horribly understaffed. Trying to have a cocktail in the lobby lounge was nearly impossible. The room in... More 

Was this review helpful? Yes 1
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay with us. It sounds like your experience was an uneven one and for that I apologize. As you noted the holidays are an extremely busy time at the hotel and the lobby can get quite full. I've shared your feedback with the staff and I thank you again... More 

Contributor
13 reviews 13 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just stayed here for 2 nights with a 6 month old baby and a 3 year old. It was awesome! My husband was staying here as part of his MBA program and we tagged along. Without any prior knowledge of the hotel we were so happy when we arrived! It is so magical in December with gingerbread houses and... More 

Was this review helpful? Yes
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay with us. I'm happy you and your family were able to join your husband on his trip. The holidays are a very special time at the hotel and I'm sure a very pleasant surprise for you and your children. Thank you again and we look forward to welcoming... More 

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Additional Information about The Fairmont San Francisco

Address: 950 Mason Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Fairmont San Francisco 5*
Number of rooms: 591
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Also Known As:
The Fairmont San Francisco Hotel San Francisco
Fairmont San Francisco
Fairmont Hotel San Francisco
San Francisco Fairmont
Hotel Style:
#2 Spa Hotel in San Francisco
#5 Luxury Hotel in San Francisco
#5 Romantic Hotel in San Francisco
#12 Family Hotel in San Francisco
#14 Business Hotel in San Francisco
#17 Green Hotel in San Francisco

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Staying in Nob Hill

Neighborhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.