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The Fairmont San Francisco

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950 Mason Street, San Francisco, CA 94108
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The Fairmont San Francisco
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1,099 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

We had an unforgettable experience staying in a suite at the Fairmont. The personal service was outstanding and we felt part of the family. The health club was state of the art and the breakfast buffet offered us many choices. The ambiance of the the hotel makes for a special getaway whether on business or pleasure.

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Des Moines, Washington
Top Contributor
95 reviews 95 reviews
22 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Fairmont San Francisco knows how to provide excellent customer service. We were treated as honored guests from check in, bar service, dinner, check out and everywhere in between. This is a lovely hotel full of history. Take the time to walk down the hallways and look at the pictures of famous guests.

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Senior Contributor
24 reviews 24 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I got a classic King Room on the 2nd floor of the original building. It was a great room, good view (city view looking out over the garden), great bed and bathroom and overnight was quiet. However, there are a few things that could be better: 1. The desk had the utility plugs recessed in a covered... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We stayed in the Fairmont in August of 2014. The lobby is absolutely gorgeous. The rooms are small but cozy. We enjoyed the tiki bar in the basement. It had great drinks and a fun atmosphere. The hotel restraraunt /bar was nice and had great drinks, but we had terrible service

Was this review helpful? Yes 1
Frederiksberg, Denmark
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Fairmont Hotel in San Fransisco and we had a great time. The hotel is beautiful and the staff are very nice and helpfull. The cablers run past the hotel so it is easy to get around, but You might have to wait because there often is a long line. The room was beautiful and big, we have... More 

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel. I'm pleased to hear you found the hotel so beautiful and enjoyed the decor of your room. We pride ourselves on service, so I'm pleased to hear you enjoyed great service. Thanks again and we hope to welcome you again in the future. Sincerely, Lucas Schumacher More 

Naples
1 review
5 of 5 stars Reviewed 3 days ago NEW

A grand property, outstanding service, a memorable 3 night stay. A lovely, well appointed room. 446 has a very nice view too. Knobhill is a great location, within walking distance to attractions or to transportation to everywhere. What I liked the least was that my stay was too short.

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel. I'm pleased to hear you enjoyed the location and found the room so well-suited to your needs. Thanks again for your kind words and we hope to welcome you again. Sincerely, Lucas Schumacher More 

Los Angeles, California
1 review
4 of 5 stars Reviewed 4 days ago NEW

Overall my family and I had a memorable stay at the Fairmont SFO. I will skip the prime location on top of Nob Hill – as it has been covered elsewhere. A grand lobby with Roman columns greets you with comfortable seating areas. For an upcharge, we got upgraded to a spacious double queen, with spacious closet and bathroom. The... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel. It sounds like you had a great stay overall and I'm happy you and your family found the hotel so beautiful. I apologize for the slowness of the valet service, but it sounds like it didn't too negatively affect your stay. Thanks again for your feedback and we hope to welcome... More 

Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a whirlwind three day visit to San Francisco to see the opera, walk, shop and eat. The Fairmont is a calm oasis with wonderful, attentive staff and service. Up on the hill, but easy to get around the city and walk or transit anywhere. We are Fairmont fans for their great rates, great dates and always enjoy our... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay with us. It sounds like you had a great, and active, few days in San Francisco. Thanks again for your kind words and we hope to welcome you again in the future. Sincerely, Lucas Schumacher More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

The entire staff was wonderful! They were professional, friendly and knowledgeable. Great location with spectacular views. The room was very comfortable and cozy. Truly memorable stay!..............................

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

Thank you for your very kind words about the hotel and we hope to welcome you again in the future. Sincerely, Lucas Schumacher More 

Eureka, California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

From the beginning of booking the stay there were issues, it was a pay in advance rate, so the card was charged the night we booked the stay. It was then charged again the next day. We contacted the accounting department and they said there had been a glitch in the system and that charges would be refunded. No refunds... More 

Was this review helpful? Yes 1
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review

I'm very sorry to hear of your negative experience at the hotel. There is no excuse for multiple charges to your card and I can imagine the frustration that caused. I've forwarded your situation to the team for review an thank you for your feedback. Sincerely, Lucas Schumacher More 

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