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All 236 San Francisco hotels

The Donatello Hotel

3.5 of 5 Hotel   |   501 Post Street, cross street - Mason Street, San Francisco, CA 94102
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93%
Ranked #18 of 236 hotels in San Francisco
Certificate of Excellence 2013
A recent review
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1,870 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent a weekend in San Francisco on my way to Vegas. The Donatello is a great hotel very close to the Union Square. Nice decorated, well looking, large, clean rooms. No breakfast but that isn't an issue because you have plenty of choices just accross the street. Worth trying it!

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San Francisco, California
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Stayed here with the wife for a weekend getaway. We live just outside the city, but wanted to get out of the house and relax. The Jacuzzi was wonderful and the staff very accommodating. Friday night we heard a fair amount of noise from the traffic and sirens, etc., even on the high floor we were on, but it did... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Room: The room was really large with a sitting area, and a little kitchenette with a microwave, cutlery and crockery provided. The hotel is definitely older - we had a few problems with the room heating and electricity in the bathroom. But when told of the problems the hotel was very prompt in attending to it and fixing. You could... More

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TheDonatello, Front Office Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for sharing your review on TripAdvisor. We are glad there were many things you enjoyed about the hotel including; location, housekeeping, and front desk staff. Thank you for bringing your concerns to our attention and we will definitely look into your suggestion about the in-room lighting. Our housekeeping policy has recently been updated to a more... More

Mashpee, Massachusetts
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location, service, amazing staff, beautiful surroundings, and friendly people make this hotel the best I have ever stayed in! Congratulations for keeping the 'old-age genteel feeling' while offering modern amenities and a fabulous vacation!

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TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Eileen, Thank you for taking the time in sharing your experience on TripAdvisor. We are glad that you enjoyed your stay with us. Kind words like these from guests like you are what make our jobs more satisfying. We really can't thank you enough. We hope to see you again on your next visit to San Francisco. Sincerely, Chris... More

Reno, Nevada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Let me start by saying that the location was good, the room clean and large and staff was friendly. However, after having cold to luke warm showers and a tub that did not drain, it seems to put a damper on everything else. I did call the front desk about the issues and maintance did come immediately. The drainage issue... More

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TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for taking the time in sharing your experience on TripAdvisor. We are sorry to hear that you've experienced some hot water issues during your stay with us. We had some challenges with the boiler and were waiting on some parts to fix it. The Guest Services Agent who checked you out did mention to compensate you... More

La Mesa, California
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was good size with up to date amenities. Even though our room was on the street, the street noise was mostly tolerable. If possible request a room off the street. Staff was kind and friendly. This hotel is part of a timeshare. We used this as part of our timeshare exchange. Good location and near many restaurants and... More

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Montrose, CA
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This has become my favorite hotel to stay at in San Francisco. There are few hotels in the city that offer rooms that are a substantial size and with the service that the Donatello offers, for the price they charge, which this trip was under $200 a night. This hotel is great value. Not only are the rooms large, they... More

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Carrickfergus, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here last July 2013. Was unsure what to expect as reviews were mostly for the hotel and not the club on the higher floors. We were pleasantly surprised. Good sized room with seating area, small bathroom but the most luxurious bed sheets ever! Clubhouse on the top floor was good for a cuppa at the start or end of... More

Was this review helpful? Yes 1
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Julie, Thank you for taking the time in sharing your experience on TripAdvisor. We are glad to hear that you've enjoyed your stay with us and found everything to your liking... From our spacious rooms; bed sheets; our pleasant staff and the Club Lounge on the top floor. We can't thank you enough. We hope to see you again... More

Athens, Greece
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed at The Donatello for the weekend and was a great choice. Conveniently located, very clean and friendly staff, this hotel, is a great choice if you are spending a weekend in SF!! The room are spacious, and the beds are very comfortable. I would definitely stay here again in my next visit.

Was this review helpful? Yes 1
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for taking the time in sharing your experience on TripAdvisor. We are glad to hear that you've enjoyed your stay with us. We are also delighted that you mentioned the beds to be comfortable and the rooms are spacious. Thank you for the nice review. We are looking forward to having you again at the Donatello... More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely hotel in a good location.The room was enormous and oh so comfortable. Room was spotlessly clean and housekeeping responded quickly if we needed anything.Nice breakfast items served daily.We really enjoyed our trip.

Was this review helpful? Yes 3
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for taking the time in sharing your experience on TripAdvisor. We are glad to hear that you've enjoyed your stay with us and found comfort in our rooms. We are always looking for opportunity to make every guest’s stay a memorable one. Please let us know if there are opportunities to make your stay better in... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(173)
  • Cable car(66)
  • Top floor(64)
  • Great location(51)
  • Very good(34)
  • Street noise(31)
  • Coffee maker(18)
  • Fridge microwave(12)
  • Club room(11)
  • Happy Hour(7)

Additional Information about The Donatello Hotel

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#19 Family Hotel in San Francisco
#35 Business Hotel in San Francisco
#46 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Donatello Hotel 3.5*
Official Description (provided by the hotel):
Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
Donatello Hotel
The Donatello

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