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All 236 San Francisco hotels

The Donatello Hotel

3.5 of 5 Hotel   |   501 Post Street, cross street - Mason Street, San Francisco, CA 94102
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Ranked #16 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Maus4226 Robina, Australia
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1,925 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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English first
Robina, Australia
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the donatello in July for 4 nights. Priced very well (everywhere is very expensive in SF). The location was fantastic with just a short walk into union square. Plenty of restaurants around. Laundrymat just down the road, which we used several times. The staff were wonderful, and the lounge up stairs is great, as is the gym and... More

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Kingston, New York
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having stayed at many other hotels in SAn Francisco, I find the loacation and availability of parking (which can be pricy and difficult at times) a welcome amenitiy. They have a nice restiarnt and uostairs brakfast loungs and conciereege as wonderful additon. Conveninet to all shopping and China Town. Thsi has beocme our go to hotel in the city by... More

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Hong Kong, China
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel end of August for 5 nights. Big room, convenient location - that's it. Service was just ok, lobby was really old and the worst thing was - the room was really noisy (until 3am)!!!

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Houston, TX
20 reviews 20 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Donatello in mid-August 2014 and found the hotel very nice and adequate. The best part was the location and the staff. One of the nicest, most helpful, time-share staff we have encountered. We asked for a quiet room due to the Tripadvisor tips and they gave us a great room on the 10th floor near the... More

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Port Macquarie
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We could not hace chosen better than this brilliantly located hotel. Only 100 metres from Union Square park the hotel is close to just about all attractions. Shopping (huge number of outlets) starts close by and trams can take you to the popular Fisherman's wharf. The rooms were really impressive being well furnished, quite large and very clean. This was... More

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3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Club Donatello for 4 nights in July on 11th floor, room facing away from the street. The service was great and the rooms were very large and clean. The bed was big and comfortable and the sleeper sofa was good as well. The WI-FI and TV were excellent. The location is very good, about 2 min... More

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Modesto, CA
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A Giants day game brought us to the City and one night at the Donatello. Online, I could not book less than two nights but one week out I was able to drop the second night and keep the same per night rate. At some point Shell Hospitality was taken over by Wyndam so not sure if that’s the reason... More

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Lower Hutt, New Zealand
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location was only a couple blocks walk to Powell St to catch the Cable Car. Westfield shopping mall at the bottom of Powell with a great food hall and neat ready to eat supermarket. Walgreens in two directions only 1 block over, lots of other shops and restaurants from the moment you step out the hotel doors. Our Bellman... More

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New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family a group of 7 booked two rooms at The Donatello hotel. It is in the heart of San Francisco, closed to the shopping mall and restaurants. The cable car is right down the block and will take you to Fisherman's Wharf. The room is very spacious consider the location is central of SF. It is like a studio,... More

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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You couldn't wish for a better location in San Francisco. This hotel is right in the heart of the city. We received a very welcoming experience by the Reservations Manager and a chatty welcome to the 'Club' upstairs by the concierge too. I think we looked too much like travellers to be soft sold a time share deal but I... More

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Chris M, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for taking the time in sharing your experience on TripAdvisor. We are delighted that you've enjoyed your stay with us and appreciate the tips posted for other Trip Advisor visitors as well. We look forward to having you again on your next visit to San Francisco! Sincerely, Chris Magsakay, Guest Services Manager More

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Hotel Summarization (Beta)

What travelers say

  • Union square(121)
  • Cable car(47)
  • Top floor(45)
  • Great location(32)
  • Very good(25)
  • Street noise(23)
  • Coffee maker(10)
  • Club room(6)
  • Fridge microwave(5)
  • Happy Hour(3)

Additional Information about The Donatello Hotel

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Donatello Hotel 3.5*
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
The Donatello

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Dining (7)
Room/suite (134)
Hotel & grounds (45)
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Bathroom (27)
Family/play areas (1)
Pool/beach area (1)
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Amenities (14)
Restaurants and Bars (31)
Studio (Pre-Renovations) (108)
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Hotel & grounds (17)
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Dining (2)
Other (7)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#11 Romantic Hotel in San Francisco #15 Family Hotel in San Francisco #18 Green Hotel in San Francisco #31 Business Hotel in San Francisco
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Official Description (provided by the hotel)
Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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