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The Donatello Hotel

3.5 of 5 501 Post Street, cross street - Mason Street, San Francisco, CA 94102
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The Donatello Hotel
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The Donatello Hotel
The Donatello Hotel
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1,988 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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Incline Village, Nevada
1 review
5 of 5 stars Reviewed 3 days ago NEW

My two friends and I decided to spend a three day weekend in San Francisco. I searched for a hotel that had a room with a hide a bed couch so the three of us could share a room. I was thrilled when we checked in. The room was spacious, very contemporary and comfortable. The location was perfect. The lobby... More

Was this review helpful? Yes
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Lyn, Thank you for sharing your recent experience at the Donatello. We are glad that your stay was pleasant and comfortable. The rooms are spacious compared to the city standard with 10 ft. ceilings and an average of 425 sq. ft. We also appreciate the kind words about the location and the concierge's personal service. Thank you for the... More

Christchurch, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This San Francisco Hotel appears to be owned by members of a Club. Rooms not needed by members are available. There is a Club Lounge on the top floor and an excellent restaurant within the hotel premises. Our room was spacious and comfortable. Club Donatello is close to the Powell St Cable Car as well as being well located for... More

Was this review helpful? Yes
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Philip, Thank you for taking the time to share your experience here at The Donatello. We appreciate the review posted and we will pass this information to Club Donatello, which is a separate entity sharing the building with us. Sincerely, Chris Magsakay, Guest Services Manager More

Storrs, Connecticut
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed at the Donatello for business recently, chosen primarily for its central location. The hotel is right downtown, an easy walk to BART and many good restaurants and activities. As some people have noted, the rooms can tend to be noisy and this was my experience - I suspect it is the price one pays for the very nice,... More

Was this review helpful? Yes 1
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Nick, Thank you for sharing your experience at the Donatello. We regret to read that your stay wasn't as pleasant as you'd hope it would be. The overall experience of our guest is very important and we fell short on some items. We'll use this opportunity to improve the check-in process and use your review as a training tool.... More

Willoughby, Ohio
Top Contributor
54 reviews 54 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on our recent trip to San Fran. Room was nice, king bed comfortable. Missing the daily room service, have to call for extra towels and coffee. Small kitchen area nice. We stayed on 10th floor. Good location overall. Love the in-mirror tv in bathroom. Hotel a little dated, but okay.

Was this review helpful? Yes
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Christy, Thank you for sharing your experience during your recent stay at the Donatello. We are glad that you had a comfortable stay and found the location, the TV in the bathroom and the kitchenette to your satisfaction. We appreciate the lovely review and hope to see you again on your next trip to San Francisco. Sincerely, Chris Magsakay More

Ballarat
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We are still staying here. Checking out tomorrow. So far everyone has been very good to us, and the room is very comfortable. The bed is like a cloud. Extraordinarily comfortable. I would definitely stay here again.

Was this review helpful? Yes 1
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for sharing your experience at the Donatello. We are glad that your stay is pleasant and comfortable. It's also nice that you found time to post a lovely review while still with us. We very much appreciate the kind words. Thank you once again and we hope to see you on your next trip to San... More

Dallas, Tx
Top Contributor
93 reviews 93 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a long weekend trip with a 12-year old grandson, and were very pleased with the Donatello. Room was spacious and well appointed. King bed excellent, and fold out sofa proved very comfortable (I used it). Based on comments from other reviewers, we got a 9th floor room to minimize street noise. Didn't use the restaurant, as the... More

Was this review helpful? Yes
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for sharing your experience during your recent stay at the Donatello. We are glad that you had a very comfortable and pleasant stay with your grandson. We are also glad that you found the location, the rooms, the club level and the staff to your satisfaction. We appreciate the lovely review and we hope to see... More

Stuart, FL
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I just returned from The Donatello, where I had another wonderful vacation. I have been staying here for over 20 years, and I cannot say enough good things about it. The hotel is small enough that you do not feel lost in a mob of conventioneers. The rooms are huge, and well equipped. The staff is great and will go... More

Was this review helpful? Yes
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for sharing your recent experience at the Donatello. We are grateful for staying with us many times. It's truly rewarding to have repeat guests take the time to post a lovely review about the Donatello. We really can't thank you enough! We are looking forward to seeing you again on your next visit. Sincerely, Chris Magsakay More

Framlingham, United Kingdom
Top Contributor
65 reviews 65 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotels are expensive in SF, certainly compared to wherever else I have stayed in the US. Club Donatello is no exception, but it is also very good. The rooms are huge and well equipped, though with a slightly dated feel which just knocked this review down a notch - lots of mirrors and mushroom coloured walls and the windows could... More

Was this review helpful? Yes 1
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for taking the time to share a review of your experience here at The Donatello. We appreciate the review posted and we will pass this information to Club Donatello, which is a separate entity sharing the building with us. Sincerely, Chris Magsakay, Guest Services Manager More

Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I visited San Francisco for the first time in October. After much research we chose The Donatello as we wanted to be within the heart of Union Square - we weren't disappointed. We were 1 block from Union square in the most amazing hotel, upon arrival we were welcomed by Michael who was so pleasant and helpful,... More

Was this review helpful? Yes 1
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Traveler, Thank you for sharing your experience during your recent stay at the Donatello. We are glad that you had a comfortable and pleasant stay. Thank you for mentioning Michael on your review. Exceptional service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff’s efforts,... More

Campbell, California
Top Contributor
88 reviews 88 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Donatello Hotel is located close to Union Square in the heart of San Francisco. The rooms are spacious and clean, the service is very friendly and helpful. I believe there have been some recent upgrades to the rooms making them much more pleasant than is normal in downtown San Francisco.

Was this review helpful? Yes 1
TheDonatello, Guest Relations Manager at The Donatello Hotel, responded to this review

Dear Martin, Thank you for sharing your experience during your recent stay at the Donatello. We are glad that you had a pleasant stay and found the rooms and the service to your satisfaction. We appreciate the lovely review and we hope to see you again on your next trip to San Francisco. Sincerely, Chris Magsakay, Guest Services Manager More

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Hotel Summarization (Beta)

What travelers say

  • Union square(93)
  • Top floor(38)
  • Cable car(34)
  • Great location(24)
  • Very good(19)
  • Street noise(17)
  • Coffee maker(8)
  • Fridge microwave(5)
  • Club room(3)

Additional Information about The Donatello Hotel

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Donatello Hotel 3.5*
Number of rooms: 94
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
The Donatello

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