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Sir Francis Drake Hotel - a Kimpton Hotel


Hotel class 3.5 of 5
450 Powell Street, Union Square, San Francisco, CA 94102
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Reviews you can trust

70% Recommend
3.5 of 5 stars 381 reviews
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All (381)
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1 of 5 stars
edgegan   1 contribution
tampa
Nov 6, 2009 | Trip type: Business, Solo travel New

I reserved my room with my company's AMEX card, but when I arrived I gave them my personal debit/credit card. I asked them to please make sure they only charged the company card, and they said OK. When I checked out, I again asked them to make sure they only charged my company card, and they said OK. When I... more

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4 of 5 stars
Oktoberfeisty   2 contributions
Nov 2, 2009 | Trip type: Couples

When you first see and enter the SF Drake hotel, you will feel like you're stepping back into the highest echelons of society in the 20's. The hotel has a classic and historic charm to it without being overly opulent or tacky, it's got true class. It's even easier when you accept the quirky color choices of the drapery. The... more

Management response from
SFDManager, Hotel Manager

Hello Oktoberfeisty and thank you for an enjoyable review to read (with the exception for the bed making). It looks as though you certainly got the feel that this hotel is going for. I'm glad that you found the staff friendly and professional. I'm also pleased that you found your stay enjoyable and would look to stay with us again...

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3 of 5 stars
IslaGael   3 contributions
Bay Area
Nov 1, 2009 | Trip type: Friends getaway

The hotel has been one that I have wanted to stay in fro a long time and sad to say that I was a little disappointed in the hotel. It was gorgeous and did have some things to request for in room that were complimentary: straightener, makeup mirror, toothbrush, toothpaste, and a few others. The room was small, but that... more

Management response from
SFDManager, Hotel Manager

Thank you IslaGael for your stay with us. I'm glad to see that you would stay with us again in the future. It's a shame that your luggage storage episode had put a damper on your stay. You are correct that given name on ticket would better aid the staff to retrieve your luggage from storage. Had the staff known...

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4 of 5 stars
Strawberry_diamond   3 contributions
UK
Oct 30, 2009 | Trip type: Couples

We spent 4 nights at this hotel as part of a longer CA break. The location couldn't be beaten, just a block up from Union Sq., on a cable car stop and walking distance to the F Car and convienient buses. There's also a great breakfast diner across the way - Sears - that's so useful to fuel up before... more

Management response from
SFDManager, Hotel Manager

Hello Strawberry_diamond, and thank you for your review. I'm glad that you found the hotel nice, clean, and to have a good location. Please accept my apology for the perceived lack of interest from our staff. I have to admit I'm somewhat surprised by your review as I feel as though the staff are more of a strength for this...

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5 of 5 stars
lcastaldo   1 contribution
Northern California
Oct 25, 2009 | Trip type: Friends getaway
1/1 found this review helpful

We had a great rate and our main reason for the stay was seeing the South Pacific at the Gplden Gate Theatre. The location of the Sir Francis Drake was perfect as you are pretty much in the heart of Union Square. The staff was helpful and they have good business center that we needed to use. The place itself... more

Management response from
SFDManager, Hotel Manager

Thank you very much lcastaldo for the nice review of the Sir Francis Drake Hotel. We hope to see you again in the future. Patrick Jackson - Hotel Manager.

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3 of 5 stars
webetravelers   2 contributions
Virginia Beach, VA
Oct 20, 2009 | Trip type: Family

We went there for the Nike Marathon. Upon check-in the ditzy desk chick wouldn't get past the fact that I was okay with her charging a ton of money on my debit card. Really, it's okay-I'm not broke so get past my Vans and hoodie and just give us our key. Our room was smallish--paint peeling, view sucked, and no... more

Management response from
SFDManager, Hotel Manager

Hello webetravelers, and thank you for staying with us for the Nike Women's Marathon. I hope that you were successful in completing it. I would like to apologize for the challenges you had faced and wanted to let you know that we value your feedback have been addressing the issues at hand. I am pleased that you think of us...

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3 of 5 stars
brownsb   1 contribution
Phoenix, AZ
Oct 16, 2009 | Trip type: Business, Solo travel

Just checked in today. Based on the reviews that I read, I assumed the hotel would be average. Yes, it is. Location is the only thing I can say is good, but honesty there are a ton of hotels all around the Drake. I chose this hotel because it was a last minute business booking. I arrived and the doorman... more

Management response from
SFDManager, Hotel Manager

Dear brownsb, I am so sorry that you had the experience you had just described. Please accept my apology. You are correct that I do read these reviews and put forth action plans to correct our deficiencies where we can. The 4th floor does allow smoking as it's our one floor that it is permitted on. I do hope that...

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3 of 5 stars
JodyHatter   10 contributions
London
Oct 16, 2009 | Trip type: Couples

This was our first hotel of 5 during a honeymoon tour of California. It is a bit touristy and very big but it is bang in the middle of San Francisco and very handy. The shops are within spitting distance and the Powell-Mason cable car stops outside. The room was big enough and although the decor is all a bit... more

Management response from
SFDManager, Hotel Manager

Thank you JodyHatter, for your review of the Sir Francis Drake Hotel. I am pleased that you found the hotel convenient and comfy. I will share your views with my Doorman about an expected tip. To be quite honest, I have not heard such a remark during all my time here. Again, thank you for your stay and your review....

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4 of 5 stars
NerdGirlNorth   1 contribution
Kelowna, BC
Oct 13, 2009 | Trip type: Couples

From the location to the charming lobby, to the staff that really and truly seemed interested in making sure our stay was the best it could be -- this hotel was a great find and a real bargain for San Francisco. Didn't try the restaurant or the club upstairs however. We had a great corner room at the rear of... more

Management response from
SFDManager, Hotel Manager

Thank you NerdGirlNorth , for your recommendation of the Sir Francis Drake Hotel. I am very happy that you found this hotel and look forward to your next stay with us. The Union Square view rooms that you described located in the tower portion of our hotel are certainly nice. The bathrooms are small in some room categories to modern...

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3 of 5 stars
AussieMateAugusta_GA   1 contribution
Augusta,GA
Oct 10, 2009 | Trip type: Couples
0/1 found this review helpful

First off we are two young Australians first time really travelling around America. We arrived off SFO and caught the airport shuttle which was only 15 buckaroos each... Then we arrived to this hotel, but had a hard time finding the reception and it was very packed due to a Psychotherapist Conference going on at the same time. After finally... more

Management response from
SFDManager, Hotel Manager

Thank you AussieMateAugusta_GA, for your review of the Sir Francis Drake Hotel in true spirit of Trip Advisor. I wish that your bed would have been more comfortable and I am curious as to why you felt so. We feature a custom bed of Kimpton Hotels and for the most part, they are received very well. As for the upgrade...

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Sir Francis Drake Hotel - a Kimpton Hotel Also Known As

  • Kimpton San Francisco
  • Sir Francis Drake Hotel San Francisco
  • Sir Francis Drake Hotel
  • Drake Francis Sir
Address: 450 Powell Street, Union Square, San Francisco, CA 94102