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Sheraton Fisherman's Wharf Hotel

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2500 Mason Street, San Francisco, CA 94133
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Sheraton Fisherman's Wharf Hotel
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Sheraton Fisherman's Wharf Hotel
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2,739 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Fisherman's Wharf Hotel
See the most recent reviews
Napa, California
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 weeks ago

This hotel is a little bit old, but in a very good position if you are visiting San Francisco. Just 10 feet from the Bus stop and 2 minutes walk from the cable car. The people that take care about the front desk are not very friendly and a little rude. The price is correct for a medium hotel. Very... More 

Was this review helpful? Yes
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear rakoon, Thanks for staying with us. We appreciate your patronage and your feedback. Come back soon. Sincerely, Michael Hirsch More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Had a break from work, so my fiancée and I got away for a sun-mon stay in san-fran. First room was on the corner of the street, and only had single pane glass, you could literally hear every word the passerby said. Then the second room (on the fourth floor) had three spots where somebody had vomited.. and it had... More 

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Thanks for the feedback. We strive to make every Guest happy and regret we missed the mark. More 

Travelers are raving about these San Francisco hotels

treharris
Top Contributor
57 reviews 57 reviews
31 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staying here as I write this. Have a large room but we were upgraded to deluxe room on arrival. Big bed, cloud like pilows! You do need ear plugs as this is a wood frame building with wooden floors so you can hear a lot, however, I am a light sleeper and with plugs and sleep mask I slept pretty... More 

Was this review helpful? Yes
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear peachesTreharris, Thanks for the nice review of your stay at Sheraton Fisherman's Wharf. We are glad that our convenient location and comfortable accommodations made your experience extra special. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch More 

United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great location,very good hotel,the only down side for us was WI-FI in the lobby(which was free) did not work.We have been advised by the hotel staff that they are working on improving their internet connection(same excuse we have heard from most of the hotels in California). There was an option to purchase room internet connection(i think it was £12.99+tax for... More 

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Sjaklp, Thanks so much for the five star review of your stay at Sheraton Fisherman's Wharf. It is great to know that your experience was extraordinary. Our hotel has 100 Mbit/s bandwidth which exceeds current standards and should provide uninterrupted service to all Guests. We will certainly look into why there was an issue for you. It was our... More 

Manhattan Beach, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here with a group of parents and kids for two nights. The location is a good choice for kids because of Fisherman's Wharf, although I have to admit I don't like that place well enough to stay near it. The staff was friendly and helpful, but it's just a huge, very 80s hotel with bunches of conference attendees... More 

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Stephanie, Thanks for staying with us. We are glad that our location provided you with easy access to all the sights of San Francisco. Our hotel was remodeled a short time ago with a somewhat retro theme. Some Guests love it, some not so much. We will count you in the latter group and keep your comments in mind... More 

UK
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really enjoyed our stay here!! Very central minutes walk to Wharf 39 restaurants etc. large twin room & staff ver helpful. I would recommend to anyone travelling to San Fransico for the first time. Never ate there so cannot comment.

Was this review helpful? Yes
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Rcher, We were the happy ones to read your five star review of your stay at Sheraton Fisherman's Wharf. Thanks so much for the nice comments about our convenient location, comfortable rooms and friendly staff members. We appreciate the recommendation. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch More 

west lothian scotland
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived late at night, the staff were very friendly and nothing was a problem. Great place for the Wharf day and night life. Did not have a restaurant inside the hotel, however there was plenty round about

Was this review helpful? Yes
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Eyesblue, Thank you so much for this five star rating and great comments about our hotel. We are very glad that our staff was friendly and helpful. It was our distinct pleasure to serve you. Come back soon. Sincerely, Michael Hirsch More 

Abu Dhabi, United Arab Emirates
Contributor
16 reviews 16 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A great value for money hotel. Close to Fishermans Wharf and Alcatraz cruises. Spacious rooms. Heated pool and lovely outdoor heated areas. Very friendly and helpful staff. Hop on hop off buses just around the corner. And cable car stops within walking distance.

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Tanya, We loved reading about your stay at Sheraton Fisherman's Wharf. Thanks for pointing out our willing and able staff, comfortable accommodations and convenient location. We are very happy that your experience was excellent. It was our pleasure to serve you. We look forward to your next visit here. Sincerely, Michael Hirsch More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great concierge service and perfect location!! They got us really great ticket for Alcatraz and baseball game that we really wanted! The car rental at the hotel is just super convenient! Located right by the great restaurants facilitate the trip!

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Stela, You were awesome to post this fantastic review of your stay at Sheraton Fisherman's Wharf. Thanks so much for the kind comments about our helpful concierge staff./ They really know our city and are glad that they made your trip extraordinary. Thanks for staying with us. We look forward to the next opportunity to serve you. Sincerely, Michael... More 

Kew, Victoria, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is close to Fishermans Wharf. The staff are friendly and attentive - find time to hunt out Prince at the concierge desk - his knowledge is exceptional. Everything is in walking distance - the wharf, the cable cars, great for food and entertainment.

Was this review helpful? Yes
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Julie, It was very kind of you to post this four stay review. We loved reading that you met Prince, our amazing bell person. He truly is the definition of hospitality - in 8 different languages, too! It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch More 

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Staying in Fisherman’s Wharf

Neighborhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there's something for everyone at Fisherman's Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone's sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighborhood a true San Francisco treat.
Explore this neighborhood
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