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All 236 San Francisco hotels

Sheraton Fisherman's Wharf Hotel

4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (North Beach)
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Ranked #109 of 236 hotels in San Francisco
A recent review
3 of 5 stars reviewed yesterday
firesole1 Bicester, United Kingdom
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2,170 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bicester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Continuing our tour. Stayed at the Sheraton Fisherman' Wharf 2 nights. The rooms were clean, the staff friendly, although it was noisy. However, the reason for three stars - come on Sheraton we are in the 21st century. No free internet in the rooms, and high parking prices. You were the first hotel we stayed that implemented these charges, and... More

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paris
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The location is great. You are in the middle of the touristic wharf, it's perfect to walk to any of the main attractions : alcatraz pier, pier 39, coit tower, cabble cars. The hotel is very good. It's a simple, cosy hotel. Not a very luxurious one, but a good one, with a homy atmosphere. Staff is very nice and... More

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear johannab, Thanks so much for the nice review of Sheraton Fisherman's Wharf. We really appreciated the kudos for our staff. So glad that they were able to enhance your experience. We loved having you here. Please come back to see us again soon. Sincerely, Michael Hirsch More

Manila, Philippines
Contributor
15 reviews 15 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location! - Ihop, 711, Subway, Bigbus tour and many restaurants are one block away. Pier 39 is 5-8minute walk. Check in and out was smooth. Staff are friendly and helpful. Room and bathroom are clean with basic amenities. Coffee maker is provided. Hotel lobby is nice with a small cafe/coffeeshop. Overall stay was very good.

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear BinLim, Many thanks for the positive review of Sheraton Fisherman's Wharf. We were happy to read that your stay was satisfactory and that you found your room clean and our staff friendly and helpful. Please come back to see us again. Sincerely, Michael Hirsch More

Sofia, Bulgaria
Top Contributor
91 reviews 91 reviews
72 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I do not understand why do they keep this property under the Sheraton brand?! it is very different, in the bad way, from what I am used to expect from a Sheraton..... Good rooms, fantastic location, free WiFi (this is a standard in Bulgaria, but mostly a rarity in the US...) - and these 3 things are pretty much the... More

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Stan, Thanks for staying with us. Where we were gald that you enjoyed our location, we regret that certain other aspects of your stay did not meet your expectations. We keep these areas in mind as we make changes for the future. We hope that you will consider a return trip. Sincerely, Michael Hirsch More

1 review
3 of 5 stars Reviewed 6 days ago NEW

I booked this hotel through Booking.com a few months earlier but after a 2 hour coach journey, 10 hour flight and 30 minuted taxi ride, i was told on arrival that i did'nt exist on their system despite me showing them a copy of the booking .Luckily for me ,they said there were available rooms and i was given a... More

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Neil, We are sorry that there was confusion surrounding your reservation but are happy that we were able to resolve this issue. It is nice to know that you had an enjoyable visit to San Francisco and hope to see you again soon. Sincerely, Michael Hirsch More

Austin, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Everyone in uniform at this hotel smiled and spoke to us - very impressive. They were also helpful both with parking, storing our luggage, making restaurant reservations and tour reservations, and answering our questions. This is older property that has been renovated, looks fresh and colorful. Very convenient to Fisherman's Wharf. Room was nice. Wish they had more space in... More

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Linda, Thank you, thank you, thank you for your lovely review of Sheraton Fisherman's Wharf. We were thrilled to read about how our staff made such an excellent impression. Also happy that you liked our decor and fire pits. Great place to relax after a day touring the area. Fisherman's Wharf is a busy area but we do hope... More

Halifax, Canada
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I usually love staying at Sheraton hotels. I'm a Starwood member and found that the room I stayed in was just ok. Not great. Very basic for the high price. The concierge and front desk staff were amazing and helped us score Opening Day tickets for the Giants game. They also handled check in and check out really efficiently. I... More

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear bluewater, Thanks for staying with us. We were happy to read that our staff was helpful and you liked our room service. Glad you found our location perfect for your needs. It was a pleasure to serve you. We look forward to welcoming you back to Sheraton Fisherman's Wharf. Sincerely, Michael Hirsch More

Chicago, Illinois
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in April 2014 with wife and kids. Hotel looks to be recently renovated in key areas such as lobby, pool, hallways, elevators, rooms, courtyards. I really like the design of the hotel with a private driveway of sorts, underground parking, and most rooms facing one of the courtyards instead of the street. Rooms were somewhat small, with beds... More

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear ChicagoTraveler, What a nice review! Thanks so much for the 4 star rating and the kind words about our decor and the pool. Coming from Chicago, it must have been a nice change from this winter's weather. It was a pleasure to serve you and your family. Please come back to Sheraton Fisherman's Wharf to see us again. Sincerely,... More

Orlando, Florida
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Mainly stayed at the Sheraton due to its location close to Fisherman's Wharf. It was an easy walk to many tourist attractions. The hotel is a bit dated though and there was no fridge in our standard room which we didn't realize till checking in. They did allow early check in which we appreciated and the valet was very helpful... More

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear JL, It was great to have you stay with us. We are glad that you enjoyed your experience especially our location close to all the action in Fisherman's Wharf. Please note that we do have refrigerators available upon request. Thanks for pointing out our helpful valet staff. Please come back to see us soon. Sincerely, Michael Hirsch More

Manila
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago

The reason I chose this hotel was because I saw in the Agoda map that it's near all the major attractions in Fisherman's Wharf. I regret doing so. Everything was a mistake. This hotel is outdated and needs to be demolished! First, I booked 2 King Rooms in Agoda but upon arrival they put us on the 3rd floor with... More

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear PickyTraveller, Thanks for staying with us. We are glad that you found our location perfect for your visit to Fisherman's Wharf. We regret that some aspects of your experience did not meet your expectations. We will certainly keep your feedback in mind as we make improvements. We hope that you will consider a return visit. Sincerely, Michael Hirsch More

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Additional Information about Sheraton Fisherman's Wharf Hotel

Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf
Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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