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Sheraton Fisherman's Wharf Hotel

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2500 Mason Street, San Francisco, CA 94133
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2,932 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gold Coast, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The accommodation is over priced for the level of standard. It is very central & the staff are pleasant however we received far superior service from a rival hotel up the road. WiFi is only free in the lobby, which we were only informed of after paying for service in the room & only able to connect 1 device for... More 

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kirkcaldy
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

My family recently stayed here for 5 days whilst in the city sight seeing. The hotel is perfect for doing so as it is in the heart of Fishermans Wharf area, directly across from the bus depot and also right at the junction on Beach street where most of the major sight seeing bus companies are based. There is also... More 

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Sydney, Australia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed yesterday NEW

We booked into this hotel based on the pictures on the website and mistakenly assuming that all Sheraton Hotels would be of a similar standard. This one had a smashed window that we could see from our room - we were there 3 nights and it wasn't replaced so I'm guessing it had been like that for a while. There... More 

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Bangalore
Level Contributor
175 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed yesterday NEW

I still wont give this hotel a higher rating but this stay was definitely better than the last one last year. Maybe it has grown on me! As I mentioned, in terms of location, this is ideal for tourists being right next door to Fisherman's Wharf. Otherwise, the rooms are just OK (I couldn't open the blinds on mine as... More 

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Mnachester
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed as a family for 4 nights at this hotel at the start of our trip to California. Based on previous reviews it was chosen due to its location which proved to be a good choice. Check in was quick and reception staff were very pleasant. The hotel also has a good concierge service which was helpful in terms... More 

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Pauline, Thanks for staying at Sheraton Fisherman's Wharf. We are so glad that you had an excellent experience here. Thanks for pointing out our great location, efficient staff members at check in and helpful folks at our concierge desk. Good call to book your Alcatraz tickets early. Sounds like a nice visit to San Francisco. Come back soon. Sincerely,... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is in a brilliant prime location and you really are in the heart of Fisherman's Wharf. The staff are all friendly and helpful. The negatives that result in this only getting a 3 (average) rating are: 1. The noise from outside is audible at all hours; not good if you are a light sleeper. 2. Free WiFi is... More 

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Jan, Congratulations, once again, on your recent wedding. We are so glad you choose us for your honeymoon. Thanks for the kudos about our staff and location. We do wish you let us know you were a light sleeper as we would be happy to work with you to find something better suited to your needs. In addition, wifi... More 

Detroit area, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This is my second stay at this particular SPG property. Lovely as I remember, great staff and managment who clearly are happy with their efforts! It is near everything imaginable if you are willing to hoof it or, if not, there are plenty of ways to get around this great city with this hotel as a starting place! I recommend... More 

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Susan, To continue the song, "My love waits there in San Francisco." We love your review of your stay at Sheraton Fisherman's Wharf. We were smiling ear to ear when we read about your experience. It is always nice when a Guest has an exceptional time here. It is fantastic when it is a repeat performance. Until next time.... More 

Robe
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Disappointing that the bathrooms are so small, hate having to have a shower in the bath, the toilet is so close to bath. There isn't much room for toiletries. However the bedroom is huge, but disappointed that there isn't a fridge in room. There is only free wifi in the hotel lobby so this area becomes extremely busy. Staff were... More 

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Gary & Elizabeth, It was very nice of you to post this four star review of your stay at Sheraton Fisherman's Wharf. We are glad that your room was spacious (bathroom excluded), our staff friendly and helpful and the location perfectly suited to your needs. Sounds like a nice trip to San Francisco. Come back soon. Sincerely, Michael Hirsch More 

Albuquerque, New Mexico
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

To see many of the sights nearby, this is the place to stay. If not in walking distance, it is right on the bus, muni and cable car lines. Do not bring a car unless you want to pay $52 a night to park it. The hotel rooms are like a maze as it looks as if the hotel was... More 

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Albuquerque, Thanks for the four star rating and nice comments about your stay at Sheraton Fisherman's Wharf. We are happy to know that our location, location, location - along with a helpful staff and clean, spacious rooms - made for an enjoyable experience here. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely,... More 

Sydney, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Coming from Australia & having stayed in a lot of Sheraton hotels found this hotel quite pleasant, all staff polite. Like a lot of Sheraton's is looking a little old but very clean. In a very good location to base yourself for your tours, close to Fisherman's Wharf & Hop on Hop off bus tours. Breakfast is very basic but... More 

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Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Auldie, Thanks for staying at Sheraton Fisherman's Wharf and for recommending us to other travelers. We were happy to read that our staff members were polite, our hotel clean and close to everything you wanted to do. We enjoyed serving you. We look forward to seeing you again in San Francisco. Sincerely, Michael Hirsch More 

Hotel Review Summarization

What travelers say

  • Fire pits(31)
  • Cable car(18)
  • Very nice(15)
  • Great location(10)
  • Very friendly(3)
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Staying in Fisherman’s Wharf

Neighborhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there's something for everyone at Fisherman's Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone's sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighborhood a true San Francisco treat.
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