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Sheraton Fisherman's Wharf Hotel

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2500 Mason Street, San Francisco, CA 94133
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Sheraton Fisherman's Wharf Hotel
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Sheraton Fisherman's Wharf Hotel
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2,687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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HK
Top Contributor
82 reviews 82 reviews
57 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for 1 night and we enjoyed our stay. We like the heated pool but there were not enough pool chairs. Pros: - close to fisherman's wharf - good spacious clean room - heated pool Cons: - bed not as comfortable as expected - weak shower There were 2 problems when we checked in that there were no... More 

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Gainesville, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

We reccently spent 3 days at this Sheraton and everything was perfect. We had an amazing room in a great location. The staff was fantastic and super helpful, pointing out where to go and things to do beyond the regular tourist sites. They helped us make great memories by suggesting where to best board the streetcar and the can't-miss sites.... More 

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Eileen, Wow! What a nice review of your stay at Sheraton Fisherman's Wharf. Thanks for the five stars and the nice comments about your comfortable room, friendly and helpful staff members and great location. Sorry you didn't get to use our pool. It is heated and we are always happy to light the fire pit for you. It certainly... More 

Halifax, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I recently stayed at this hotel for 12 nights on a business trip. It is a very busy spot in the heart of a tourist destination, therefore it is noisy and the lobby is often crowded. My room was on the first floor just up a couple of steps from the lobby, but the noise did not travel. It was... More 

Was this review helpful? Yes 3
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Gymmom, We appreciate you sharing your thoughts about your stay here. It is nice to know that you had a quiet and productive visit. Thanks for kudos about our helpful staff members. We look forward to welcoming you back to Sheraton Fisherman's Wharf soon. Sincerely, Michael Hirsch More 

Calabasas, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent 4 nights here on a family vacation to San Francisco. We drove, so parking was an issue. I know that parking is expensive in San Francisco, but as guest at the hotel I thought the Sheraton would offer something reasonable. Hotel parking for guests is $57.00 per day, which I think is excessive. We did not need to... More 

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Janet, Thanks so much for this four star review of your stay at Sheraton Fisherman's Wharf. We were delighted to read that you enjoyed your experience with us. Thanks for pointing out our convenient location, friendly staff members and our nice, heated pool. It was our pleasure to serve you and your family. Come back soon. Sincerely, Michael Hirsch More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Pros: this hotel is right in the mix of things at the wharf. It is in walking distance to anything you want to see on this side of town. The staff has been EXCEPTIONAL - friendly, courteous and attentive. The room service was pricey, but legit (when is room service NOT pricey??). And no don't about it - this is... More 

Was this review helpful? Yes
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Ieasha, Thanks for posting this thoughtful review about your stay. We were happy to read that you liked our decor, our staff and our location. We are in the process of replacing those AC units and should be done mid-year. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch More 

Goodyear, Arizona
Top Contributor
73 reviews 73 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Each time we visit the city we stay at this hotel. Unfortunately our room was on the 4th floor directly above the fire pits outside. We suffered for several nights in a row with all the noise from people partying at the fire pits. Finally could take it no more and reported it to the front desk. Vanessa who we... More 

Was this review helpful? Yes 2
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear PJ, Thanks for this very nice review of your stay at Sheraton Fisherman's Wharf. It was kind of you to point out the accommodating service your received from Vanessa. She is a great leader of our front office team and glad that she was able to assist you. It was our pleasure to serve you and look forward to... More 

Gourock, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here 2 nights on a stopover from hawaii. The fellow who dealt with us at reception was very pleasant and gave us a lovely comfortable room with a king size bed. The room was very clean and I enjoyed the coffee machine. The hotel was in a good location too. If I ever come back to San Francisco I... More 

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Martha, It was our pleasure to serve you during your stay and to read this lovely review of your experience here. Thanks for pointing out how clean and comfortable your room was and how convenient we are to all the sights of San Francisco. On behalf of all the staff at Sheraton Fisherman's Wharf, thanks for staying with us... More 

Cairns, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 4 nights here and loved every minute of it. From an easy friendly check in, to the room and its fabulous location and helpful staff to an easy check out . We were on the fourth floor and enjoyed the view and the room was quiet. Very comfortable. Will definitely stay here on our next visit to san... More 

Was this review helpful? Yes 1
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear neilsonburger, Thank you so very much for this five star rating and great comments about your experience at Sheraton Fisherman's Wharf. It was kind of you to point out our friendly, helpful staff members, comfortable rooms, nice view and easy check out. Sounds like a relaxing and enjoyable trip here from Down Under. Thanks again for your feedback. We... More 

Riverside, California
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have never had a bad experience at at Sheraton, and this was a huge disappointment. The beds (which are ALWAYS perfect) were horrible, we could feel the springs underneath. The bathroom area was extremely small, I don't think I've ever encountered such a small bathroom.

Was this review helpful? Yes 3
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Felicia, Thanks for staying with us. We regret that the room was not as comfortable as you expected. Had we been made aware, we certainly could have offered alternatives. We hope that you will consider a return trip here. Sincerely, Michael Hirsch More 

London, United Kingdom
Top Contributor
65 reviews 65 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good central location for Fishermans Wharf, very helpful staff at reception bedrooms very big 2 beds in the room, room was very clean and had a coffee machine in the room. Did not eat in the hotel as we ate out all the time even for breakfast.

Was this review helpful? Yes
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Gardener, Thanks for this four star review of your stay at Sheraton Fisherman's Wharf. We are glad that your experience was so positive and that our location, friendly staff and comfortable rooms all contributed to such a pleasant outcome. It certainly was our pleasure to serve you. We look forward to your next visit to San Francisco. Sincerely, Michael... More 

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Staying in Fisherman’s Wharf

Neighborhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there's something for everyone at Fisherman's Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone's sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighborhood a true San Francisco treat.
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