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The Hotel California - A Piece of Pineapple Hospitality

Certificate of Excellence
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580 Geary Street, San Francisco, CA 94102 (Formerly Best Western)
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The Hotel California - A Piece of Pineapple Hospitality
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The Hotel California - A Piece of Pineapple Hospitality
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891 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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La Habra, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Me & my family stayed at the Hotel California the first week of March & stayed 5 nights. We booked this hotel online and it had us booked into a room with 1 bed. We were traveling during the week of a popular city convention and I was aware that most if not all hotels in the city were sold-out,... More 

Was this review helpful? Yes 1
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

Thank you so much for the 5 stars!!! What a great attitude you have, please come and visit us again once our quality improvement process is complete...... Cheers More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

If you have expectations of quite elegant stay think again. Rooms are old with yet another layer of paint on things, wifi does not work. No ac so you have to open the windows, but then you get noise from the street or courtyard. Bathroom not super clean and paint cracking on ceiling. Don't be fooled by "boutique". In this... More 

Was this review helpful? Yes
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

We are sorry that we did not meet your expectations, hopefully you can come back and give us a try after the renovation is fully completed. if you call me directly at 415 869 4113, we'll try to make your next visit a different experience. Cheers More 

Henley-on-Thames, United Kingdom
Top Contributor
145 reviews 145 reviews
59 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for 3 nights and although the room was bright and stylish, the heat from the rest of the hotel and the sun made our room too hot to sleep properly. There's no AC so you can't regulate the temperature. Also, you can hear the other guests TV/talking in their rooms. It's such a shame because we liked the... More 

Was this review helpful? Yes
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

Yes, when the weather heats up for 3-4 days in a row (rare) it can get warm for folks that are not used to California heat, However we take every review seriously and have listened to all the guest's requests and you'll be glad to know we are currently in the process of adding air-conditioning for the first time in... More 

Washington DC
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is charming and the staff were very nice. But, this hotel is in an old building on the edge of the Tenderloin. I initially had a room facing Geary and there was a ton of street noise. I moved to one facing Jones and there was less, but still quite a bit. Also, you can certainly hear guests... More 

Was this review helpful? Yes
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

Were so sorry we did not meet your expectations, we are indeed going through an extensive hotel improvement, however all construction is restricted to daytime hours...Give me a call at 415 869 4113 and we'll see if we can get you back... to change that 2 star into a 5 on your next visit. Cheers More 

Kitchener
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff are great! I stayed here for three nights with my daughter and our stay was just fine. Some reviews of the hotel mentioned it was in an "iffy" section of downtown San Francisco and I was a bit concerned about that. Turns out, there were no worries. Yes, there are homeless people that walk by, but there are... More 

Was this review helpful? Yes 1
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

Thank you for the nice words, yes the location is very central and our staff are the best!! Appreciate the nice review from such a worldly traveler. Cheers More 

Alvin, Texas
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is very nice considering it is 100+ years old. Our room faced Jones Street which has less traffic than Geary. The location is somewhat central to the touristy things to see while in SF. $10 cab ride to Fisherman's Wharf, $15 to Height/Ashbury, $20 or so to the Golden Gate. The hotel staff was friendly and helpful. Our... More 

Was this review helpful? Yes 1
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

I'm a bit of a Led Zeppelin fan myself!....You saying that you'd come again is the best review we can get! Thank you. More 

Rocklin, California, United States
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here over my Fiancés Birthday this past weekend.This is a real gem of a Hotel. Upon arrival we were greeted by the doorman-William he made us feel very special and welcomed us to the Hotel. The Gentleman at the front desk also was very very friendly and even said Happy Birthday to my fiancé since I had put... More 

Was this review helpful? Yes
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

So glad you enjoyed the Hotel, I'm not sure what was going on with the bell cart issue but I'll be following up on that today. Our staff really do care and are always going above and beyond. On your next visit, please call me directly, 415 869 4113 and we'll make up for the bellman/cart issue. And yes we... More 

Tel Aviv District, Israel
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 weeks ago

A very clean and classic boutique hotel. not too many amenities, but free bike rent - first come first served. The room is not very big but in excellent condition, and designed to look happy using light color schema. A lot of useful electric outlets and the the most comfy bed and linen. Coffee machine with courtesy capsules. No air... More 

Was this review helpful? Yes
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

Dear yoshugu, We have to agree with you, our beds are the best, they are all brand new beauty-rest "black label" pillow-tops and the response has been overwhelmingly great!! One of Pineapple's main goals is to make sure the sleeping experience is special, the "naked experience" has also enhanced the sleeping experience. Cheers More 

Sihanoukville, Cambodia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 17, 2015

I booked The Hotel California for two nights because I wanted a place where I could easily walk around. The rooms are quite nice, but not massive or anything. Clean, comfortable beds and all the amenities you would expect from a basic room. Elevator is antique and kind of slow, but that's not something that I really care about. Staff... More 

Was this review helpful? Yes
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

Dear Poggus, Yes, our location is ideal and our staff are among the best in San Francisco in my opinion, just wait until we have completed the renovation, its really going to be awesome!! Cheers More 

Melbourne, Victoria, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 2, 2015

The Hotel California is one of the more affordable hotels in San Fran when we went. It is located close to the Civic Center BART and on the fringe of the Tenderloin area which has a high population of residents with no fixed address to put it in a PC manner although it was still fairly safe to walk through... More 

Was this review helpful? Yes 1
Graham S, General Manager at The Hotel California - A Piece of Pineapple Hospitality, responded to this review

Thanks for the review, glad we could be the ideal base for your San Francisco adventure, our location is the best, within walking distance to all downtown activities, the staff is what sets us apart from the competition....We really do care. Cheers More 

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