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BEST WESTERN The Hotel California

3.0 of 5
580 Geary Street, San Francisco, CA 94102 (Formerly The Savoy Hotel)
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BEST WESTERN The Hotel California
Ranked #110 of 235 hotels in San Francisco
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512 reviews from our community

Traveler rating
    99
    221
    116
    39
    37
See reviews for
Families
60
 
Couples
205
 
Solo
30
 
Business
71
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Petaluma, California
1 review
5 of 5 stars Reviewed June 16, 2013 NEW

My family needed a rooms in San Francisco for my daughter's graduation. We always have good experience / value at Best Western. I wasn't sure what to expect in the heart of downtown San Francisco and decided to give it a try. We all really loved the experience. The rooms were brightly painted, had plenty of light, super clean and... More

Was this review helpful? Yes
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
June 17, 2013

Hello, Wonderful to read your posting and I'm delighted you "all really loved the experience". Thank you for your posting. We are all pleased to have been the host the family and be part of your daughter's graduation weekend. Always good to be host to locals so please come again and do let your friends and family know about us.... More

Winnipeg, Canada
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 14, 2013 NEW

I stayed at The Hotel California for one week. I had prebooked and paid a premium for a sun room. It turned out the room was a corner room with more windows. The rooms are very small, barely room for two people to move around. However it was clean and they had a complimentary breakfast every morning. In the evening... More

Was this review helpful? Yes 1
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
June 15, 2013

Hello, Thank you for your review it’s always nice gaining valuable feedback from great guests like you. It helps us to better serve all our guests. Although there is sometimes the perception that the guest rooms are small, the hotel is a lovely boutique hotel built some 100 years ago thus room size does reflect the ear it was built.... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2013 NEW

Great location - walk to Union Square and Powell St BART. The in-room wifi was great, and the wine and cheese happy hour a pleasant surprise. The room had everything I needed with a decent sized bathroom. Staff were courteous and professional. Would definitely stay again and recommend to friends and family.

Was this review helpful? Yes 1
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
June 15, 2013

Hello, I’m pleased to read your review and will share it with everyone on staff because it is not earned singlehandedly. Thank you for taking the time to post your review, you're a doll! It's fantastic to get feedback and stellar feedback well it’s super fantastic It's a nice signal that we are on the right path to our goal... More

Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 9, 2013

Great Location, walkto Union Square, friendly staff, excellent rooms and very comfy beds. The free breakfast was great and the wine & cheese happy hour was a good way to meet people from all over the world. We stayed at LA, Vegas & Hawaai, but the Hotel california in San Fran Cisaco was our best accommodation. Will reccomend to all... More

Was this review helpful? Yes
Graham6688, General Manager at BEST WESTERN The Hotel California, responded to this review
June 10, 2013

Thank you More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 9, 2013 via mobile

Nice older hotel in good location near shopping cool bars. Tim at the front desk is the best. He is so professional and personable. Comlpimentary 1.5 hour wine and cheese reception is a great way to wind down or start your evening. We would definitely stay again.

Was this review helpful? Yes 2
Graham6688, General Manager at BEST WESTERN The Hotel California, responded to this review
June 10, 2013

Thank you for kind comments More

Santa Barbara, California
1 review
4 of 5 stars Reviewed May 31, 2013

The Hotel California was a pleasant surprise from the friendly staff to the well done rooms. I was in town on business and needed a hotel in walking distance from my meeting location. The hotel was a good choice from that perspective. The room was clean, the bed comfortable and the staff was terrific. Breakfast was nice and the dining... More

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PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
June 1, 2013

Hi, Wow there we have it a undeniably great review! From all your friends here on staff, Thank you! I honestly want you to know that it's great to write these responses when the feed back is absolutely positive. My friend when next you find yourself here from San Diego for some cooler weather in the summer perhaps know that... More

Viriginia,usa
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 30, 2013

Upon reading the reviews about the street noise...I have this to say,"Close the windows" As for our stay....well I have nothing but good things to say. Checked in by lloyd...whos was a sweetheart. We got a beautiful 2 bedroom suite on the 6th floor....the bed was so comfortable and the pillows....needless to say, I ordered a pair for my own... More

Was this review helpful? Yes 1
See 8 more reviews by Emnmnm2 for San Francisco
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
June 1, 2013

Hi, I'm glad everything went well with your stay here. Tim and Lloyd are great members of our team also everyone on our team does enjoy sharing not only the hotel but this beautiful bright city with all our wonderful guests like you. It's gruelingly sweet to gain positive feedback it's always great. That said I do want to thank... More

Vancouver, Washington
1 review
3 of 5 stars Reviewed May 29, 2013

Pros: Very friendly, helpful staff; convenient location close to Union Square; quaint hotel, nicely restored, apparently good restaurant (by the lines to get in - we did not have an opportunity to try it.) Cons: Mediocre amenities; lackluster coffee; limited breakfast choices; grocery store wine and cheese at free reception (but good orange water); bed not very comfortable, high homeless... More

Was this review helpful? Yes
PRTheHotelCalifornia, Front Office Manager at BEST WESTERN The Hotel California, responded to this review
June 10, 2013

Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that... More

Waterloo, Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 26, 2013

I will agree with other reviews, the staff make this hotel as well as the cute rooms. The homeless people are definitely on the streets surrounding the hotel but we did not have any problems with them and were aware that this is not a hotel issue but more of a union square area issue. Be warned that there are... More

Was this review helpful? Yes 1
Graham6688, General Manager at BEST WESTERN The Hotel California, responded to this review
May 28, 2013

Thank you very much for your kind comments More

San Francisco, California
1 review
1 of 5 stars Reviewed May 24, 2013

In itself, the hotel is pleasant and the staff nice to you. But the noise from outside is horrible. The back of the hotel faces the huge terrace of some bar, which gets full of young people drinking and screaming the whole night. Now I understand why when I checked in I was asked to commit myself to staying the... More

Was this review helpful? Yes
Graham6688, General Manager at BEST WESTERN The Hotel California, responded to this review
May 28, 2013

Hi there, Thank you for your comments. If I may I would like to address a couple of things. Firstly, we do not force anyone to stay here by getting you to sign a piece of paper...That's absurd! If you would have voiced your concerns to the staff, we would have done everything in our power to have made your... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(50)
  • Cable car(16)
  • Homeless people(13)
  • Very clean(12)
  • Continental breakfast(11)
  • Great location(10)
  • Good value(8)
  • Saturday nights(5)
  • Rooms are small(3)
  • Street noise(3)

Additional Information about BEST WESTERN The Hotel California

Address: 580 Geary Street, San Francisco, CA 94102 (Formerly The Savoy Hotel)
Phone Number:
Region: United States > California > San Francisco
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Restaurant
Hotel Style:
#45 Romantic Hotels in San Francisco
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Best Western Hotel California
Hotel California San Francisco
Best Western San Francisco
San Francisco Best Western

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BEST WESTERN The Hotel California
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