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Hilton San Francisco Union Square

4.0 of 5 333 O'Farrell Street, San Francisco, CA 94102
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Hilton San Francisco Union Square
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Hilton San Francisco Union Square
Hilton San Francisco Union Square
Hilton San Francisco Union Square
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4,587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton San Francisco Union Square
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Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 19, 2011

The Towers floor City View room was amazing. I got a room overlooking the city, the bay and the Golden Gate bridge on the 43rd floor. No building with similar height was near and the whole city sprawled beneath our feet in the sunset. The view was totally breathtaking. That is the single and most compelling reason to stay in... More

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kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you very much for reviewing our hotel, and sharing your tips with fellow travelers. The view from the 43rd floor is indeed the most spectacular & San Francisco is a beautiful city! We are also pleased to hear that you enjoyed the restaurant, Urban Tavern, and had some good meals. Good News: We are now offering Hilton Honors Gold... More

New York
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 18, 2011

First let me say that the staff were all very polite and attentive. Very professional in person or on the phone. Unfortunately, the rest of the experience was mediocre at best. Most likely attributable to the hectic downtown location and cost of doing business in SF, I have never stayed at a more crowded or expensive hotel that did not... More

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kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for sharing your experience with us. We are very sorry that your stay did not live up to your expectations. Receiving feedback from our guests is the best way for us to improve; it helps bring our short comings to light and allows us to take steps to correct the problems. We are happy to hear that our... More

Toronto, Canada
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
130 helpful votes 130 helpful votes
2 of 5 stars Reviewed October 18, 2011

We chose this hotel because frankly everywhere else was booked out. Think massive rambling foyers full of people either registering for conventions, generally checking in or milling around an oddly placed bar stuck right amongst the bedlam. People as far as the eye could see with no INVITING areas for any sort of respite. It is certainly NOT the place... More

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kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

We really appreciate you taking the time to write this review. Thank you so much for your honest feedback. We are always looking for ways to improve, and direct feedback from our guests is invaluable. We wanted to share some improvements, which are being done largely in part to our guests’ suggestions. We are on track to begin renovating in... More

Reston, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2011

I used points to gain a stay at this hotel. I was running the Nike Women's Marathon and needed a place to stay near Union Square (the starting line). This hotel is about 3-4 blocks from Union Square and about 3-4 blocks from BART, so pretty centrally located to both. The lobby is big and very 90's looking with its... More

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kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

We would like to thank you for your continued loyalty to Hilton. We are pleased to hear that you were able to use your HHonors points to stay with us, and took advantage of the other benefits. We apologize that you felt the bed was uncomfortable, and that your room was too small. I am sure after running the marathon,... More

Opwijk
Contributor
19 reviews 19 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 17, 2011

The Hilton @ Union Square is ideally located if you are into shopping sprees and visiting San Francisco. OF course, it's a Hilton, so everything you find complimentary in any other hotel (including the other Hilton-family branches such as Hampton or HGI) is paying : breakfast, wifi,... The room we got was amazingly noisy : next to the three elevators... More

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kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you so much for continuing to be a loyal Hilton guest, you seem to have stayed with many of our brands! We are happy to hear that you found our location to be convenient, and that you loved our coffee! Our staff works very hard to be fast and efficient in all aspects of the hotel, so thank you... More

wigan
Contributor
19 reviews 19 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 16, 2011

The staff at the reception and the concierge were really friendly and helpful, the rooms were adequate for a city hotel, and lets be honest we were only in there to sleep, we've been in much smaller hotels in different city's, the lobby is big with a starbucks if you want a coffee in the morning, the only negative we... More

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kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

We are so pleased to hear that you had a great experience with our friendly staff. We are very sorry about the sink being damaged. We rely on our guests and housekeeping staff to alert us of issues like that, but we apologize for not taking care of it sooner. Our proximity to Union Square is a big plus, so... More

New York
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 15, 2011

The lobby of the hotel has a Starbucks right in it that was good for coffee and a snack in the mornings before heading out. The hotel's in a decent location that fairly convenient to most areas of San Francisco. The area's a little seedy on O'Farrell Street to the west of the hotel (to the left if you're walking... More

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kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

We are happy to hear that you explored the area a bit and found that amazing “speakeasy” type bar, Bourbon & Branch. As with any major city, safety is a concern. It is good to always be aware of your surroundings, but also know that San Francisco is a very safe city. We also do our very best to monitor... More

Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 13, 2011

Stayed at this location for 4 nights and was able to get a great rate compared to equivalent, surrounding hotels. All the staff was friendly and accommodating: early check-in, restaurant reservations, city directions, room-attendants. The hotel was clean and very modern with free WIFI in the lobby areas. Rooms were spacious but no view of anything unless you are on... More

Was this review helpful? Yes
kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you so much for your kind words. We are happy to hear that you enjoyed your stay with us. We are in an ideal location for site seeing and central to all public transportation options. Our staff prides itself on being friendly, accommodating, and hospitable, so it is great to hear that you experienced that quality service. We are... More

San Francisco, California
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 13, 2011

The hotel is very large. This is a standard Hilton experience. Good location, which you pay for. Hilton seems to be very business traveler oriented so it is efficient with sophisticated staff. If you want a standard hotel experience with no surprises this is a good choice.

Was this review helpful? Yes
kimberly_hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for taking the time to write a review of our hotel. We are pleased that you felt our staff was friendly and efficient. We aim to make traveling as hassle free as possible, and our staff is extremely adept at this. Although we are seasoned at taking care of business travelers, we also feel that our location makes... More

Austin, TX
Contributor
13 reviews 13 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 12, 2011

For the price, this hotel is not a good value. I smell faint cigarette smoke intermittently in my room, the cleaning seems grungy (sticky lamp switches - WTH!), and for the past 3 days the internet service (wired and wireless) has been down. Finally it comes back today somehow and they have the temerity to demand their 12.95 pounds of... More

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Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1915
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Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton

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