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Hilton San Francisco Union Square

4.0 of 5 333 O'Farrell Street, San Francisco, CA 94102
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Hilton San Francisco Union Square
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4,673 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton San Francisco Union Square
See the most recent reviews
North Battleford, Canada
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

The Hilton San Francisco Union Square is a nice hotel. Wifi was free in lobby, but not told it would be additional charge for access in rooms. In this day and age, wifi is a part of everyday life, no longer a feature for the rich and famous. I would not stay here again due to the wifi charge.

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for taking the time to write a review about your stay. We are very sorry to hear that our hotel amenities fell short on your expectations. We apologize for any inconveniences in regards to the WiFi. We will be sure to use your comments as we continue to make changes at the hotel. We hope to get the... More 

Haslett, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I booked my hotel in advance not knowing exactly how good this location is You are within walling distance to many shops,restaurants and attractions Great hotel great rate great location, I would stay here again I do travel quite a bit and am always looking for a quality hot or resort

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thanks for sharing your positive experience! We are delighted our location was great for your stay and that you had an overall great trip to San Francisco. We hope to get the opportunity to welcome you back again soon! More 

Birmingham, Alabama
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Hilton at Union Square is an enormous hotel. The view from our room (38th floor) was wonderful and overlooked the bay, although it was SMALL. We did have a balcony, so maybe that is why it was so small on the inside of the room. It is a VERY busy hotel, but service was great! Our room included Wifi... More 

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for taking the time to write a review regarding your stay. we are happy to hear you enjoyed the view from your room but we are very sorry that the room size fell short on your expectations. We are glad that you had a good breakfast experience and that our location was ideal for your stay. Thank you... More 

Cincinnati, Ohio
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very convenient location and full service. Parking garage very well-lit, although expensive. Terrific Wi-Fi. Starbucks in lobby stayed busy. I found a bargain online using better bidding, so paid about as much for parking as I did the room!

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for your comments. We are delighted to hear that our location was ideal for your stay in San Francisco. We are happy that you enjoyed the Starbucks and WiFi at the hotel as well. Thank you again for your review, we hope to welcome you back again soon! More 

Sugar Land, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

My stay at the Hilton for a technical conference was uneventful, which is good. The hotel was clean and the staff was helpful and accommodating. The overall value was marginal. For the amount of money paid and the large taxes appended, I found the room small and the services not special. That is ok for an economy hotel which this... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for sharing your comments with us. We are glad that our hotel was clean and that our staff was very helpful throughout your stay. We apologize that the room size fell short on your expectations. We appreciate your feedback and hope to get the opportunity to welcome you back again soon! More 

Marietta, Georgia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Saw this hotel listed as a four star elsewhere and it's anything but. Rooms were old and in need of updating. Layout was horrendous and staff not overly friendly--front desk hung up on me after I asked them to repeat the halfway English garble he attempted. Next time you're in San Fran, there's bound to be a litany of better... More 

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

We appreciate you sharing your experience with us. We are very sorry that our hotel fell short on your expectations. We will be sure to use your comments as we make renovations and changes to our hotel in the upcoming year. We apologize for the level of service you received from our team. We hope to get the chance to... More 

Denver, Colorado
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed there on a short business trip. The place is huge - occupies an entire city block two blocks from Union Square. Friendly and helpful people. Spectacular view from the 40th floor (facing east) and quiet room. Associated restaurant is pretty good.

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for your kind words. We are delighted you had a great stay and a wonderful view from your room. We appreciate you taking the time to write a review and we look forward to welcoming you back soon! More 

Pleasanton, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Our expectation was a room just like the last two years annual event. We checked in and was taken to a basic room without a refridgerator. We were told we could upgrade to anothe room with a fridge, but it would cost us $40.00 additional. Funny it was just like the room we had the year before. Nice upgraded room.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with your guest room and the having to switch rooms. We apologize for any inconveniences and hope to get the chance to truly wow you in the future. More 

Colorado Springs, Colorado
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I choose the Hilton name when I travel due to the exceptional service and no matter where we go they try and make us feel special. We arrived in San Francisco during the huge storm of the century because when I called they wouldn't allow us to reschedule without charging us so we made the best of it and went.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for your review. We appreciate your feedback and we’re very sorry for any disappointment with your recent stay. Guest comfort and safety is our top priority, and we will take your comments under consideration as we continually work to improve our guest experience. We are very sorry about the lack of power and that you did not receive... More 

Austin, Texas
Top Contributor
67 reviews 67 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Union Square Hilton. Check- in was fast and efficient. Our room was located in Tower 1. The view of the bay and Golden Gate Bridge was spectacular. Seeing the lights of SF at night was magical. Our room was large with a comfortable king bed. If you are a Hilton Honors member, in room Internet was... More 

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for your kind words. We are delighted to hear you had a great experience at our hotel. We are glad that you enjoyed the view from your room and that you had an overall comfortable stay with us. We appreciate your feedback and hope to get the opportunity to welcome you back very soon! More 

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Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1915
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels, Hotels.com, Cheap Tickets, Orbitz, Agoda, getaroom.com, Priceline, Booking.com, TripOnline SA and Tingo so you can book your Hilton San Francisco Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton
Hotel Style:
#15 Green Hotel in San Francisco
#39 Luxury Hotel in San Francisco
#68 Business Hotel in San Francisco

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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