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Hilton San Francisco Union Square

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333 O'Farrell Street, San Francisco, CA 94102
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Christmas in August
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1 room 1 guest
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Hilton San Francisco Union Square
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5,690 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton San Francisco Union Square
See the most recent reviews
Atlanta, Georgia
Level Contributor
190 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

You walk in off the street into a cavernous, noisy lobby that jammed with people. Employees at the front desk are not overly welcoming. So first impressions put you in the correct frame of mind that you're not going to get an over-the-top experience here. But it's fine. Conveniently located and the room is clean.

Was this review helpful? Yes 2
Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Waited 1 1/2 hour in line to check in, five people in reception, several hundred waiting in line. The room was okay, but no minibar and a shower that almost peeled the skin of me, because of the pressure and power, to get just luke warm water. Had to leave the giant building just to get something to eat or... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Having read the reviews on here I was worried about staying but we had a great time. The reception staff were very friendly and made great suggestions to enhance our visit. Our room was excellent and very comfortable. We had a very early flight and the security team helped to ensure that we were picked up safely and in time.

Was this review helpful? Yes
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Thank you very much for your comments, Maths99. We are happy to hear that you had a great stay our hotel and in San Francisco! We are delighted you received good service from our Front Desk and that your room was comfortable for your stay. We are also happy to hear that our Security team ensured your safe travels back... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The room was clean and had no view except a wall was disappointing. I stay at a Hiltons all the time and have many Hilton Honors points. The front desk seemed overwhelmed, I let them know I was Honors member they could care less. Never asked if I wanted to upgrade. Thank goodness I was only there for one night.

Was this review helpful? Yes 3
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Sheila, thank you for taking the time to review our hotel. We are very sorry to hear that an upgrade was not available during your stay. We sincerely appreciate your business and thank you for your loyalty to Hilton Hotels. We apologize for the level of service you received from our staff and we hope to get the chance to... More 

Charleston, SC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel is currently undergoing a major renovation and Hilton corporate isn’t being transparent with patrons. There are very limited Food and Beverage options. In fact, being from the west coast, I tried to order an early dinner through room service at 5:30PM and was told that room service was not available between hours of 10:00AM to 6:00PM. The only... More 

Was this review helpful? Yes 2
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

We appreciate you taking the time to provide such a thorough review regarding your stay. We are very sorry to hear about your less than excellent stay with us. We apologize for any inconveniences in regards to our current outlets. We understand your frustrations and hope that our changes will improve your overall experience in the future. We would love... More 

Travelers are raving about these San Francisco hotels

Albuquerque, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I checked in ahead of time online. I thought that I could save time and just pick up my key at the front desk. Wrong!!! I had to wait in line with everyone else for over and hour to get my key. So...what's the advantage of digital checkin?

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for your comments, Kenton. We are sorry to hear that the digital check-in did not improve your wait time at check-in. Your feedback is extremely important to us as we continue to improve our services and overall guest experience. We will definitely use your comments. We hope to get the honor to welcome you back and impress you... More 

Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an amazing room on the 44th floor. Unlike Westin, Hilton gives you free wi fi, property is new & easy to get to & to find your way in the building. The rooms are big, all equipment is new. You get either limited breakfast voucher at Illy cafe in the lobby (pastries, drinks etc) or full buffet at... More 

Was this review helpful? Yes
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Nataliya, thank you very much for sharing your kind words with us. We are excited that you enjoyed the views from your room and the WiFi, as well. We love your photos from Cityscape and are glad you got to enjoy it. We are so happy that Noel was very helpful as well! We will sure he is recognized for... More 

Nutley, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here in August for our 1 year anniversary. To make a long story short, our experience was absolutely not worth the money we paid to stay in this hotel. We held the Hilton name to a high standard UNTIL this stay. Now, we will avoid staying at a Hilton whenever possible. The front desk service... More 

Was this review helpful? Yes 1
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Jamie, we are truly sorry to hear that your stay was less than excellent. We sincerely appreciate you choosing Hilton San Francisco Union square for your anniversary, but we apologize that we fell short on your expectations. We are sorry for the level of service you received upon check-in and that you were disappointed overall. We hope to welcome you... More 

San Jose, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

Honestly, I haven't even stayed at this hotel for my reservation this weekend but I had to share how amazing Taylor was through Twitter. This team went truly above and beyond to make this weekend special. I cannot express how thankful I am to have my faith in hotels restored ( I am an avid VRBO/ Air BNB type). I... More 

Was this review helpful? Yes
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Hconlin, thank you for sharing your feedback with us. We are delighted that you have had such a nice experience so far. We look forward to seeing you for your next staycation in San Francisco! More 

Flowery Branch, Georgia
Level Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We enjoyed our stay but the room could use a little upkeep. There was some chipped paint on the bathroom door frame and one of the electrical outlets needed replacing. We were in room 1904 in tower 2. We stayed three nights and found the staff friendly and helpful. You don't need a car in San Francisco as parking is... More 

Was this review helpful? Yes 1
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for your comments. We appreciate your comments regarding our rooms. We invite you back to stay in our newly renovated Tower 1 rooms to experience the new look and feel we are moving towards. We are glad our location was convenient for exploring San Francisco and that you had an overall nice stay. We look forward to welcoming... More 

Hotel Review Summarization

What travelers say

  • Very nice(33)
  • Cable car(29)
  • Great location(18)
  • Urban tavern(7)
  • Room service(4)
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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