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Hilton San Francisco Union Square

4.0 of 5
333 O'Farrell St, San Francisco, CA 94102
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Hilton San Francisco Union Square
Ranked #97 of 235 hotels in San Francisco
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2,706 reviews from our community

Traveler rating
    614
    1,142
    657
    206
    87
See reviews for
Families
459
 
Couples
734
 
Solo
293
 
Business
909
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Rio de Janeiro, RJ
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 21, 2013 NEW

This was the second time I stayed at Hilton San Francisco. The first was in 2008 during a conference and 5 years later I returned to the property. Same quality, great service, good value. The hotel is close to public transportation and it is very easy to move around the city (be careful, however, to Tenderloin, just a couple of... More

Was this review helpful? Yes
Claymont, Delaware
1 review
5 of 5 stars Reviewed May 20, 2013 NEW

My wife is very sensitive to allergens. Our room was impeccably clean and she had no troubles whatsoever. I've stayed here before on business because it is walking distance from Moscone and the BART & Caltrain stations, so I don't have to rent a car.

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Review collected in partnership with Hilton Hotels & Resorts

Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 21, 2013

We appreciate you sharing your comments with us about your recent stay. We are very happy that we were able to accommodate for your wife's allergens and that you found your room to be impeccably clean and that she had no troubles. We are also glad you found our location to be convenient for your past business trips. We hope... More

Vancouver, Canada
Top Contributor
58 reviews 58 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 19, 2013 NEW via mobile

The room was very nice, the hotel was close to transit including the BART line that can take you to he airport. Every hotel staff member I talked to was very courteous. Recommended and I would stay here again.

Was this review helpful? Yes
See 4 more reviews by 998MichaelW998 for San Francisco
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 20, 2013

Thanks for sharing your experience with us. We are excited that your room was very nice and that you found our location to be convenient to BART. It's a great way to travel to SFO for less! We are also thrilled that our staff was very courteous during your trip here. We cannot wait to welcome you back again in... More

Mesa, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed May 19, 2013 NEW

This hotel is just perfect. Nice, remodeled rooms. Awesome, friendly staff. Operation seems seemless . The lemon drop at the bar was yummy and the hot breakfast buffet is worth the price. The only negative is the parking price of almost $60 per night, but that is the going rate in SF.

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Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 20, 2013

Thank you very much for sharing such kind words about your stay! We are thrilled to hear that you enjoyed our newer Tower 3 rooms, and that the staff was friendly and awesome throughout your stay. We are also very happy that Urban Tavern was able to provide you with a delicious Lemon Drop, and a hot breakfast. It sounds... More

Calgary, Canada
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 18, 2013 NEW

This hotel is expensive. Average price per night is over $250. Their parking is extremely expensive - $54 for self park and $59 for valet parking. Huge hotel with over 2000 rooms. Front desk receptionist is efficient and nice. Lots of security guard around the hotel, and make you feel a bit nervous (may be due to the downtown area).... More

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See 11 more reviews by sasa99 for San Francisco
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 20, 2013

We truly appreciate you sharing your feedback with us. We are very sorry you felt our hotel was expensive, and that we were not able to offer you a King Bedroom due to high traffic. Even with a conference, we should be able to provide you with the best guest services, and we apologize that this was not the case.... More

New York City, New York
Senior Contributor
35 reviews 35 reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 18, 2013 NEW

We spent three nights at this hotel. It was very large, very clean.impressive cream marble lobby. Our room was a good size, the bed was comfortable. There was a Starbucks in the lobby (that closed after early dinner.) Our single complaint is the location...as this was in the heart of the city it was noisy. All night long, very night... More

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See 8 more reviews by nycruisequeen for San Francisco
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 20, 2013

We appreciate you writing a review about your stay. We are glad you found the hotel to be clean and that you enjoyed your room. It sounds like you had an overall comfortable stay with us, and that you felt our staff was wonderful, especially the concierge! We are happy to hear they were helpful for your trip. We sincerely... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed May 18, 2013 NEW

Hotel located a few blocks away from the main shopping centre, (Macy's etc.). Valet parking staff very prompt and courteus. Bit of a trek between car parking area and reception. Massive reception area which is well staffed. Check in prompt. Smoking floor could do with a refurbishment but rooms are a good size. Ice machines not on every floor. Check... More

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 20, 2013

Thank you very much for taking the time to share your experience with us. We are very happy that you enjoyed our location and that you felt our valet parking staff was very prompt and courteous. We are glad our front desk was well-staffed for your trip to San Francisco, too. We apologize that there was a trek from your... More

Philadelphia, United States
1 review
5 of 5 stars Reviewed May 17, 2013 NEW

This hotel is located in a great central area with easy access to many great stores and SFO landmarks. The staff and service levels were excellent. A "no worries" stay. Would easily stay there again for next trip.

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Review collected in partnership with Hilton Hotels & Resorts

Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 20, 2013

Thanks for sharing your comments about your recent stay with us. We are so happy to hear that you had a great experience at our hotel. We are glad you found our location to be convenient for your trip - nearby to some of the best shops, restaurants and San Francisco attractions. We are thrilled our staff and service levels... More

Reading, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 17, 2013 NEW

I had a room on floor 43 facing North West with fabulous floor to ceiling views of the city, and I could just about see the bridge in the distance. The room was spacious and clean with all the amenities that I would expect. There was an educational conference on in the hotel during my stay, which meant that the... More

Was this review helpful? Yes 1
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 17, 2013

We appreciate you taking the time to review our hotel. While we were experiencing higher traffic during this time, we apologize that you did not receive the level of service that we aim to give each guest. We are sorry that the reception was quite busy, and that the breakfast had a long waiting period. We also apologize that you... More

Surfers Paradise, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 17, 2013 NEW

We stayed here a few weeks ago on our honeymoon from Australia. It was a beautiful hotel, gorgeous lobby, renovated rooms with an amazing view. We had a lovely fruit/cheese basket on arrival which was a great touch and made us feel welcome. All staff members were a pleasure to deal with, concierge extremely helpful. Loved the idea of Starbucks... More

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
May 17, 2013

Thank you for your kind words about our hotel! Congratulations on your wedding and we hope you had a wonderful honeymoon. We are thrilled to hear that you had a positive experience in San Francisco, and that you enjoyed the welcome goodies! :) We are happy that you found the concierge to be helpful and all staff members to be... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Cable car(101)
  • Very nice(96)
  • Great location(71)
  • Urban tavern(56)
  • Room service(39)
  • Homeless people(28)
  • Breakfast buffet(24)
  • Junior suite(20)
  • Would definitely stay(12)
  • Friendly and helpful(11)

Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell St, San Francisco, CA 94102
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Onsen Hotels in San Francisco
#36 Luxury Hotels in San Francisco
#75 Business Hotels in San Francisco
#88 Family Hotels in San Francisco
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 
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Also Known As:
Hilton San Francisco Union Square Hotel
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
Hilton San Francisco
San Francisco Hilton

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Hilton San Francisco Union Square
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