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Pier 2620 Hotel Fisherman's Wharf

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2620 Jones Street, San Francisco, CA 94133 (Formerly Hilton San Francisco Fisherman's Wharf)
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Pier 2620 Hotel Fisherman's Wharf
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590 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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There are newer reviews for Pier 2620 Hotel Fisherman's Wharf
See the most recent reviews
British Columbia
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 18, 2014

Nice hotel, would definitely stay here again. The front desk staff were both friendly and helpful. The room was immaculately clean for most of our stay, although the standard fell a bit on our regular cleaner's days off. It wasn't really bad on those days, just not quite as good (towels were not changed, and the bath tub appeared to... More 

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

We are thrilled that you enjoyed our hotel and wonderful location. We are sorry that cleaning was not excellent for every day of your stay, and that noise from other guests and from outside the hotel disturbed your stay. Your transportation and breakfast tips are wonderful; we know future guests will be very appreciative. For your next stay, breakfast items... More 

East Setauket, New York, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 18, 2014 via mobile

Pros: very professional staff, very clean, great location for touring, very comfortable beds, shampoo conditioner and body wash we're not in those horrible wasteful single serve plastic bottles that pollute our earth but beautifully attached to the shower wall, cleaning staff left us free water bottles Cons: the tea bags in the room were too sparse (2) and when we... More 

Was this review helpful? Yes
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

We are thrilled that our staff took good care of you and that you found our cleanliness, location and comfy beds all to your liking. Your description of the single serve toiletry bottles was perfect, thank you for the smile! We are sorry that noise from outside the hotel disturbed your stay and that you felt breakfast was a bit... More 

Sussex
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 18, 2014

We've just spent 6 nights here at this friendly hotel on our first visit to San Francisco, which is perfectly situated for Fishermen's Wharf. The rooms are comfortable and all staff go out of their way to offer great service. Our concierge had lots of ideas for places to go and booked us on an excellent wine tour in the... More 

Was this review helpful? Yes
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

We are thrilled you had such a fantastic experience with your first visit to San Francisco! We also love our location and the many things to do within walking distance. It is great to hear that our staff took such good care of you and helped make your trip so memorable. A delicious breakfast is always a good start to... More 

Lethbridge, Canada
Level Contributor
7 reviews
4 of 5 stars Reviewed February 16, 2014

Thanks so much to Joanna, Bill and David for making our stay so great at this hotel. We were treated well by these employees. The little extra go a long way and Joanna's knowledge of San Francisco was very helpful. We would recommend this hotel based on the service we received from these employees

Was this review helpful? Yes
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

Thank you for taking the time to tell us about your recent stay with us. We are very happy that our staff offered you such exceptional service. We will be sure to pass your kind words onto them; they will appreciate your praise. We hope to see you again the next time your travels bring you back to San Francisco. More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 10, 2014

Note the 24 hr cancellation policy. I missed a connection due to a snow storm and had to fly out the next day. I could not get a refund for my $250 deposit. This hotel will not refund your deposit for any weather-related cancellation. Buyer beware!

Was this review helpful? Yes 3
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

We are truly sorry that you are unhappy with your experience with us. We would like to invite you to reach out to us personally at AChin@pier2620hotel.com. We look forward to hearing from you. More 

San Diego, California
1 review
5 of 5 stars Reviewed February 6, 2014

This hotel used to be a Hilton and I stayed there on business trips. This time on a leisure trip it was wonderful...renovated and fresh. And Thomas at reception made my birthday complete with wine & chocolates.

Was this review helpful? Yes
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

Thank you for the fantastic review; we are smiling from ear to ear! We greatly appreciate your praise of our staff, especially Thomas. We hope you had a wonderful birthday, and we hope to see you again in the future. More 

Singapore, Singapore
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed January 25, 2014

Previously known as Hilton. I stayed 2 nights and loved its location (near to North Beach; a stone throw away to the Piers; and "Walgreens" opposite the hotel - my favorite store). Walgreens is similar to our Watsons in Asia. Well, the room is spacious and clean. The bed is of good sleeping choice! And, I loved the excellent service... More 

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

Your review has us smiling from ear to ear, thank you! We are thrilled that our location helped you enjoy the city, we love it here! Your praise of our staff is fantastic to hear. We will pass on your many compliments to them; we know it will make their day! It is wonderful to know that our room size,... More 

Las Vegas, Nevada
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 25, 2014

We were originally booked at another hotel but switched to this one at the last minute... So glad we did! The hotel just got a remodel and it is very clean and modern. The door man was there to open the door each time we arrived and we were welcomed by a staff member inside as well. The director of... More 

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

We are thrilled that you not only gave our hotel a try, but that you were so pleased with your decision! Yes, we recently renovated our hotel, and we are very excited with the results. It is great to know that you appreciated the updates. Your praise of our great staff is wonderful to hear; we know it will make... More 

Sydney, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 25, 2014

On the current reviews we decided to stay at Pier 2620. A good place to stay as convenient to North Beach for eating, 5 mins taxi to trendy Union St and 3 mins walk to Fishermans wharf. The hotel was comfortable, great beds, ok bathrooms and fantastic service by Everardo at breakfast. We would definitely stay here again.

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

Thank you for giving out hotel a try, we are thrilled that you were happy with your choice. Our location never ceases to make us smile, we are glad you enjoyed it too! It is wonderful to know that our beds, fabulous staff and the overall comfort of our hotel helped make your stay so pleasant. We are sorry that... More 

marlton
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 24, 2014

The room was spacious, especially compared to boutique hotels, but really this hotel just seemed like a regular, nice hotel room. The room was clean, and the staff was helpful. This hotel received a 48% rating, which is crazy because we transferred here from the "#23 Hotel in San Francisco" and that place was HORRIBLE- we actually left, and cancelled... More 

Was this review helpful? Yes
Jenny K, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review

Thank you for allowing us the opportunity to win you over! We are sorry that your trip got off to a rocky start, but we are thrilled that we were able to help turn it around. It is great to hear that our room size, cleanliness and staff all aided to your enjoyment of our hotel. We do love our... More 

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Staying in Fisherman’s Wharf

Neighborhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there's something for everyone at Fisherman's Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone's sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighborhood a true San Francisco treat.
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