Good strides have been made to update this outdated hotel. Our room was clean and the decor was nice and unique. The pool was small and cold but whatever the hotel lacks, it makes up for in location. The wharf is basically across the street - making it easy to pop in and out for meals, tours, shopping etc. No... More

Stayed in a room with 2 double beds for our family of 4 in April 2013. The guy who checked us in was fantastic and as we got the hotel at a very good rate (PM me for how) we were very happy with our choice. The room was a standar hotel room and our view of the carpark wasnt... More

First time being to San Francisco for my family. Such an awesome place to visit, planning on coming back to the city. Now for the Hotel Review.... Pros: Convenient location right off of the Embarcadero in front of Pier 39! Perfect! Room was clean and beds were made with all of the linen that you needed. Everything worked just fine.... More

Easy to get to Alcatraz, cable cars, town centre, would really recommend. Only thing - walls are a little thin so tend to hear your neighbours. Room smelt of smoke on arrival but staff were very helpful with cleaning it for us.

My husband and I stayed for 2 nights as a first stop on a US trip. The location was great on fisherman wharf, within walking distance to everything we managed to squeeze in over the 1.5 days we were there. We didn't spend much time in the hotel but we found the room clean and tidy and I thought the... More

We stayed here in May and when we walked into the hotel we were a little disappointed. The reception looked quite worn as did the lifts and corridors. The reception staff were friendly and efficient. The room was average but very clean as was the bathroom. Overall the hotel is a good place to stay and very well located in... More

This was my second stay in this hotel the first beibg in 2009. Overall the hotel was good. The staff were friendly and the room well proportioned. We arrived at 3.20pm and had to wait about 20 minutes for a room to be ready. My biggest annoyance with this hotel are the elevators. So far as I am aware th... More

Stayed here during a recent US family holiday. quite an old hotel but well positioned. The rooms were only average despite us being upgraded to a better room. Sleep quality was terrible. The beds were way too soft and unsupportive. We could constantly hear the plumbing and floors creaking from adjoining and upper rooms. The bathrooms were dated and the... More

For Pier 39, this hotel has a fantastic location. Check in counter can be really slow but they quite friendly when they eventually get to you. We had a double room which was very cramped having 2 beds in. The bathroom is ok. I don't recommend having a bath as the water temperature is set quite low, it's ok to... More