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Laurel Inn, a Joie de Vivre hotel

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444 Presidio Ave, San Francisco, CA 94115
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1 room 1 guest
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Laurel Inn, a Joie de Vivre hotel
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319 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

The hotel is a retro motor inn in a quiet, safe neighborhood. The rooms are spacious and decently appointed and the staff friendly. I arrived late, conducted my search for bed bugs and took the precaution as I do with my luggage. I was fine with the place until I discovered my bed was full of fleas. The front desk... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 of 5 stars Reviewed 2 days ago NEW

Upon arrival to this hotel, you could tell just by the entrance that this was not a first rate place to stay. The reception area was old and tired looking even though they tried to put nice furniture in this area. The rooms were clean and the linens were nice, however there was no air conditioning or safe in the... More 

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Halifax, Canada
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Thought the pictures looked great but the hotel was dirty and there was no elevator. I prepaid to stay here with expedia but then the hotel charged me again. When I tried to contact the manager to let them know, He/She was never available. The front desk was very rude whenever I asked to speak with them. making unbelievable excuses... More 

Was this review helpful? Yes
Blocksburg, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Warm, friendly staff. Laurel Inn is close to UCSFand Mount Zion Hospitals.Hotel has a parking garage and is very pet friendly.Coiffee and locally made pastries a.m. in the lobby, lemonade in the afternoons.Good transportation close by in this safe neighborhood. Located near Golden Gate Park.Excellent restaurants nearby and some shopping areas. I am becoming attached to the unique elevator.

Review collected in partnership with this hotel

Was this review helpful? Yes
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

It is a pleasure to have you enjoy your stays with us. I am glad that our staff, location and amenities are all to your liking. We are happy that you have joined our following of repeat guests. We look forward to seeing you on your next visit to San Francisco. Sincerely, Clark Latterell General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The staff here are phenomenal - they cannot go out of their way enough to help. It was a stressful moving period for us but the Laurel Inn made it as easy on us as possible. I love the room maids - they are very thorough - and I love the touches like coffee and pastries every morning and fresh... More 

Was this review helpful? Yes
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

Thank you very much for the positive comments. I am glad that you found our staff to be one of our best amenities. Having some rooms with kitchenettes does provide some of our guests that additional touch that they need while staying with us for more than a couple of days. It was our joy to have you and your... More 

Fresno, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My husband and I recently stayed at the Laurel Inn during my stem cell collection at UCSF. The front desk clerk was pleasant, helpful. There are two parking garages, one on the hotel level and one below. The clerk gave us the remote and directed us how to get to the lower level garage. It was easy, not a hassle.... More 

Was this review helpful? Yes 1
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

Thank you for your comments in regards to your stay. I am glad that you found our hotel to be a great retreat for your trip to San Francisco. While San Francisco has historically not needed air conditioning in homes and hotels, I am pleased to say that we will be adding air conditioning to all of our guest rooms... More 

Spartanburg, South Carolina
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first trip to San Fransisco. This hotel was clean and comfortable. It wasn't in a very noisy area. The staff was very nice! And, they gave us a drink coupon for Swank, the bar next door. I would stay here again.

Was this review helpful? Yes 2
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

Thank you! It is so nice to hear that your first visit to San Francisco was enjoyable. Having a very nice staff and being in a quiet location are just two of the reasons that our guests enjoy staying at the Laurel Inn. We are happy to hear that you would stay with us again. We look forward to your... More 

Scottsdale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 14, 2015

I always stay here on my trips to San Francisco. The staff is welcoming, caring and so accommodating. Rooms are always fresh and pristine, and there is never a feeling of being 'cramped' in any room I've ever had. Five star rating in my opinion...and...terrific location. The staff feels like family!!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

Thank you very much for your kind words. I believe that our staff is the best feature that we have at the Laurel Inn. It is a pleasure to work with others who know what hospitality is and to make sure that our guests have that feeling of being like family. Many of our guests, such as you, have that... More 

Aptos, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 8, 2015

I was here to be near kaiser for the birth of my grandson. I called to let them know I would be arriving after midnight because the labor was longer that expected. I confirmed my type of room because I needed a kitchen. I checked in only to find out they had moved me to a different room because of... More 

Was this review helpful? Yes 3
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

Thank you for your comments. I am very sorry for the mix-up that took place in regards to your arrival. I completely understand your point about the way in which this was dealt with. After we spoke to you and made sure that you were moved to a more appropriate room, we did complete some training with the staff in... More 

New York, NY
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 7, 2015

I booked this hotel because of the reputation of the Joie de Vivre brand. What a disappointment. I believe the hotel is owned and managed (poorly) by another company. The rooms are old and need an upgrade. The staff was just okay. I would not recommend this property, and I'm surprised JDV is associated with it, as it doesn't help... More 

Was this review helpful? Yes
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

I am very sorry that you did not have a good experience at the Laurel Inn. I am happy to say that we will be completing a total renovation of our hotel early next year. We will be basically gutting all of our rooms and completely renovating them. In addition to our guest rooms, we will also be completing a... More 

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