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Laurel Inn, a Joie de Vivre hotel

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444 Presidio Ave, San Francisco, CA 94115
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Laurel Inn, a Joie de Vivre hotel
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Laurel Inn, a Joie de Vivre hotel
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311 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

I always stay here on my trips to San Francisco. The staff is welcoming, caring and so accommodating. Rooms are always fresh and pristine, and there is never a feeling of being 'cramped' in any room I've ever had. Five star rating in my opinion...and...terrific location. The staff feels like family!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

Thank you very much for your kind words. I believe that our staff is the best feature that we have at the Laurel Inn. It is a pleasure to work with others who know what hospitality is and to make sure that our guests have that feeling of being like family. Many of our guests, such as you, have that... More 

Aptos, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I was here to be near kaiser for the birth of my grandson. I called to let them know I would be arriving after midnight because the labor was longer that expected. I confirmed my type of room because I needed a kitchen. I checked in only to find out they had moved me to a different room because of... More 

Was this review helpful? Yes 1
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

Thank you for your comments. I am very sorry for the mix-up that took place in regards to your arrival. I completely understand your point about the way in which this was dealt with. After we spoke to you and made sure that you were moved to a more appropriate room, we did complete some training with the staff in... More 

New York, NY
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked this hotel because of the reputation of the Joie de Vivre brand. What a disappointment. I believe the hotel is owned and managed (poorly) by another company. The rooms are old and need an upgrade. The staff was just okay. I would not recommend this property, and I'm surprised JDV is associated with it, as it doesn't help... More 

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Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

I am very sorry that you did not have a good experience at the Laurel Inn. I am happy to say that we will be completing a total renovation of our hotel early next year. We will be basically gutting all of our rooms and completely renovating them. In addition to our guest rooms, we will also be completing a... More 

2 of 5 stars Reviewed 4 weeks ago

From the moment we arrived, our experience at the Laurel Inn was a complete disappointment. Arriving late in the evening, we were not greeted what so ever. Our friend had already checked in so we made our way to the elevators. Come to find out the elevators are not working. We were told it would be fixed by noon the... More 

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Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

I am very sorry for the challenges that you had during your stay. I can assure you that this is not indicative of the service that we normally provide to our guests. While our elevator did go down last Thursday, our service company did tell us that they were hoping to have it working by the following day. This is... More 

Hamilton, New Jersey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We recently stayed five nights at Laurel Inn in San Francisco. The only good thing was the friendly staff. The hotel itself is old and worn. The lobby is very small and the elevator was out of order half of the time spent there. The breakfast is called a pastry breakfast and consists of a few muffins and some tired... More 

Was this review helpful? Yes
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

While I am glad to see that you found our staff to be friendly, I am sorry that you were unhappy with your stay. As a smaller boutique property in San Francisco, we do not have all of the amenities that you may find in other properties. At the same time, I am happy to say that we have a... More 

Santa Cruz, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 23, 2015

I enjoyed my stay, comfy hotel, without pretense of large downtown chains...perfect for me and my small dog. Easy in and out parking and quiet, safe and well located mostly residential neighborhood near Pacific Heights and Inner Richmond areas. Rooms are pleasant and comfortable with soothing warm colors and modern feel, clean, if just a bit worn, but still nice.... More 

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Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

It is a pleasure to see that you and your dog had a pleasant stay at the Laurel Inn. Being a comfortable and appealing hotel that is not in the center of the hustle and bustle of San Francisco are some of the reasons that people enjoy our charm. Being a pet friendly hotel that does not charge a pet... More 

California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 17, 2015

I expected more from the Laurel Inn. It is just okay. The rooms are quite dated and need an upgrading. For the price you pay for the rooms, it is not a good value. The location is okay, but a bit far from downtown. It is not within walking distance of great restaurants.

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Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

Thank you for your review. I am sorry that your stay at the Laurel Inn was not as you expected. While we are on older hotel, our staff and location are some of the main reasons that guests generally choose our hotel. I am happy so say though that we are planning an extensive renovation of our hotel early next... More 

A TripAdvisor Member
4 of 5 stars Reviewed June 10, 2015

I was looking for a quiet, neighborhood hotel. I stayed here 3 nights and was very happy with the location, helpfulness of the staff, cleanliness of the room, neighborhood shopping, restaurants, and many transportation options.

Review collected in partnership with this hotel

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Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

It is nice to see that you had a pleasant 3 night stay with us at the Laurel Inn. Our quiet neighborhood, convenient location to restaurants, shopping and transportation along with the friendliness of our staff are some of the reasons that guests such as yourself choose our hotel. I appreciate your comments in regards to the grab bars in... More 

Merritt Island, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 10, 2015

Visited San Francisco for the first time and the first two nights we stayed at the Laurel Inn. When checking in this remodel the hotel was quaint and well decorated. Female front desk service was outstanding and over accommodating although I didn't particular care for the sassy small cute little attitude of mail Front desk associate but after that experience... More 

Was this review helpful? Yes
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

It is wonderful to see that you enjoyed your two night stay at San Francisco. As many other first time visitors, I see that you found out that there is no such thing as free parking in San Francisco (while we do make sure that our pricing is less than the norm) as well as the fact that there are... More 

Washington, DC
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed June 5, 2015

We only stayed here one night since we were going to Mountain View the following day but we loved this hotel. It was comfortable, well located for our needs and child-friendly. We stayed on a Presidio room facing Presidio street but maybe next time I'll choose a room facing the courtyard. The front desk people were very friendly and gave... More 

Was this review helpful? Yes 1
Clark L, General Manager at Laurel Inn, a Joie de Vivre hotel, responded to this review

It is wonderful to hear that you had a nice stay at the Laurel Inn. Making sure that all of our guests are welcome and giving some special attention to children are just a couple of reasons that guests love to stay with us. I hope that you had a great time in Mountain View. We look forward to seeing... More 

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