Check in went very smoothly, and throughout our stay the staff were friendly and helpful. We were allocated a room next to the elevators which were quite noisy. Our room was only cleaned once in the space of 4 days. In fairness, housekeeping did leave phone messages for us each evening saying that they had attempted to clean the room... more

My partner and I stayed here just last week and I wasn't as impressed as I thought I would be. The hotel itself is okay and in a good location - lots of buses etc and only a 30 min walk to Fisherman's Wharf - where you can book your tour for Alcatraz etc. The guy on the front desk... more

I stayed in this hotel for three days with my son and his partner last week. The booking was done by phone, and one of my other son's was paying for this as a 'treat'. I was present when he made the reservation and he gave his credit card details and said that the reservation was for his mother, brother... more

Very impressed with this hotel. The front desk staff was extremely professional and friendly as were all the hotel employees I met. From my room on the 20th floor, the view was spectacular. Housekeeping was also first rate and everything was nice and comfortable. The location of this hotel is quite convenient with frequent buses on Van Ness and the... more

I was taking a group (on a low budget) to San Francisco and I had some problems finding an affordable hotel. Travelzoo had a rates for this hotel that were about 50% off the rack rate, so I snapped them up. I called to book the rooms and the reservationist was pleasant and chatty, not just a reservation robot. He... more

We stayed here for 2 nights in April. Check-in was a breeze, so friendly, made you feel so welcome! The room on the 24th floor was beautiful, with amazing views of the city! We used the hotels parking, which came to about $35 per night, but it is convienient and safe. We got a 3 day Muni pass for $18... more

Well, was kinda worried about the negative things that I've read on here about the property. But, I can honestly say I was impressed rather than disappointed. Had a great room..nice view(16th floor) and had really no complaints other than no microwave and the high internet price to go online. I booked on Priceline and knew taht in most cases... more

We stayed at this hotel for four nights and the service we received from all staff was excellent . Aidi in the gift shop at the hotel is very helpful with arranging tours around SF and she is very friendly, she is a credit to this hotel. The location of the hotel in near to everything ie shopping, trams etc. more

Thanks to Jesse the Mgr for making our 12 yr post-honeymoon/pre-anniversary trip to SF the best getaway we've ever had! The hotel was in the perfect location, reasonably priced, and everything fell into place. We were pleasantly surprised at how close we were to the pier (Bus#47 was our 2nd home), in fact we traveled down there twice a day... more