We were in a bind because of traffic jam, we lost our flights to South America, called Michael the night manager and was very accomodating, then when we checked in we met DJ, the front desk clerk, a bubbly, super nice, friendly, just the type of employee a hotel needs. THE BEST. Next day we talked to Nuisi, front desk... More

Overall stay was good. Cannot complain about bed - was too tired every day, so slept like a baby. Spa is average and pricey. I didn't like their seating area in the spa - like doc office, not comfy. Front desk average, nothing exciting - everyone seems mind their own business, which is good sometimes. Conceirge is great. Room service... More

We had a Mother's day trip to San Francisco and paid extra for a Bay View room. We were very disappointed to find that our view was another building. In order to see the bay we had to stand near the television and look toward the right of the room. We did not spend much time in the room but... More

All the staff are friendly and helpful and eager to please. Parking is expensive, but is about relative to other parking lots in that location. Chinatown and North Beach are one block away. Upgrade to bayview room if you can--it's an incredible view of the bay, Coit Tower, Alcatraz, the Piers, etc. Room service is excellent. Breakfast buffet is limited,... More

Nice place in the heart of downtown close to fishermans wharf, chinatown, and the shopping district. good experience. Stayed only one night. Hotel staff was friendly and parking valet was nice. Answered questions and helped with directions. Would stay again in the future. Price was probably about right for the area as other hotels run about the same. This was... More

Recently spent 5 nights at the Hilton Financial District. We were allowed to check in early and as a Hilton Gold member we were upgraded to the executive floor with access to the executive lounge for complimentary continental breakfast and evening snacks. The location was great. We picked up 2 tours from the Ferry Building which is about 10 minutes... More

I have a trip scheduled to check in on May 30th and I called to speak to the concierge about planning my first wine tour in Napa valley...I had the PLEASURE of speaking with Joel. From the moment he answered the phone to the moment we hung up he just went way above and beyond the call of duty! I... More

If you enjoy being closed up in a room that has no access to fresh air, this is your place. For reasons unknown, this property put unopening storm like windows on the INSIDE of the windows. So now it has really bad air quality. Pretty obvious, no concern for the health or comfort of their customers. Another example of buyer... More

Wow! The service has blown me away. The first, and most impressive feat, was allowing us to check in at 08:30 in the morning, shortly after our early flight landed. On our second night, the staff arranged for us to watch my favorite TV show, Mad Men, in the bar as it was not available in the room. This hotel... More