This was 1 of 7 hotels at which we stayed on a 2 week trip in California. It started off that our room wasn't ready when we arrived and we had to wait in the lobby for about 45 minutes for them to clean it. We were in San Fran for a vacation - no concierge to help us find... more

I did a reservation for two bed plus sofa and the Hotel did not gave me this room. The location is bad in San Francisco, nearby there is a danger area. But there is public transportation near. The price is good, but not different from other better hotels. Try another one. more

Hotel Stay was pleasant and overall rating is AVERAGE. Hotel Room- The room is comfortable albeit a bit old but no much signs of aging though as it was well maintained. The bed and pillows are comfortable and suitable to my likings. Locations- The location is not ideal as it is situated at the far end of the Market Street.... more

We stayed here for 5 nights May 5-9/08. The beds were very comfortable and the room was clean. We had bed quilts on our beds on the first few nights and then the housekeeping staff changed the bedding and didn't bother putting them back for the rest of the nights (therefore it made the beds look as if they were... more

The lobby looked wonderful, and a pretty sitting area. Hotel staff were nice and helpful. The hotel room was nice with a luxurious Grand Bed, nice amenities, and a great view from the room. The restaurant was fancy with delicous continental breakfast, and a gift shop that has nice San Francisco souvenirs. it's a wonderful hotel. I would stay there... more

Rate was $154/night. The hotel has several nice features. It is located one or two hundred yards the BART and muni train transportation entrance so you can really get around from this hotel. The beds and rooms are adequate. Nothing special, typical of a budget busy city location. If your expecting luxury, this is not the place. But, I think... more

Holiday Inn & Civic centre looks nice on the net, however once we arrived we were very disapointed. It smelt like cigarrette all throughout the hotel. it was the only hotel that we stayed in the whole time i was in the states that actually charged a $25 per day fee to park our car in the car park. We... more

My car was broken into TWICE while I was there and the hotel would not only not take any credit for this but REFUSED to let me see the video camera recordings of my car in the "secure" garage! I have never felt so strong about any hotel in my life, and I travel a lot. This place is a... more

Where do I begin? Housekeeping does the best with what they have to work with. Hotel is run down. I booked it on Hotwire thinking it was 3 stars. Probably more like a 2 star motel. Bath mat was filthy, shower curtains worn out. The shower water takes about 5 minutes to adjust from hot to cold. I lost money... more