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Grand Hyatt San Francisco

4.0 of 5 345 Stockton Street, San Francisco, CA 94108
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Grand Hyatt San Francisco
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Grand Hyatt San Francisco
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2,390 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hyatt San Francisco
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Glasgow, United Kingdom
Top Contributor
54 reviews 54 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed January 25, 2012 via mobile

Reaction here is a crap hole. Needs totally gutted. Grubby carpets grubby lifts. Room a bit better but small. Accessible room had no spy hole at wheelchair height. Shower would work when I used it. Lots of better hotels nearby. Wifi that you have to pay for gave me dial up speeds. No water in room and empty fridge.

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HyattGuestRelations, guest relations associate at Grand Hyatt San Francisco, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your feedback. Our hotel did undergo a full renovation that was completed summer of 2011. We're glad to hear our staff was able to assist you when you voiced your concerns. Please feel free to contact us if you need any future assistance. Chrissi R.- A... More

hopping
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 25, 2012

Location: Great location next to Union Square. Room View: I don't recommend paying the premium to have a view of Union Square from this hotel or the other surrounding hotels. We got a "high" room, but we aimed "West" - I think you want to aim North or East. Anyway, it was a nice room - clean, etc. everything you'd... More

Was this review helpful? Yes 1
Covington
Contributor
15 reviews 15 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 22, 2012

The hotel is a very short half block from Union Square. So glad we chose this hotel! China Town's main entrance is only several blocks from the hotel and within easy walking distance. The rooms are newly renovated and very nice. Size is a bit small but we didn't spend much time in the rooms. Beds and bedding are top... More

Was this review helpful? Yes 1
michigan
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 22, 2012

This hotel located in Union Square is very conveniently and centrally located in San Francisco. While we were there there were many Improvements being made, especially in the lobby area. I found the staff to be helpful when in need of a taxi or advice for a nice restaurant. The room we stayed in was on the 11th floor overlooking... More

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HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this review

Dear scorco: Thank you for taking a moment to share feedback about your recent stay at our Grand Hyatt San Francisco. It's great to hear how much you enjoyed the time you spent in our hotel during your visit. At Hyatt, we take pride with making sure our associates offer great customer service to our guests. Your comments about our... More

Gosford
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2012

Just loved this hotel even though they were refurbishing the lobby level. All the staff we had contact with were excellent, showing courtesy and respect. They were also happy to help. The room was on the 28th floor and modernly furnished and the full length windows on such a high level allowed for a spectacular view day and night. The... More

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HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this review

Dear Colin358: Thank you for taking the time to share feedback about your recent stay at our Grand Hyatt San Francisco. We greatly appreciate you going into such detail about your stay. Hyatt takes great pride with hearing about our associates offering our guests great customer service. We'll make sure they are recognized for their tremendous efforts put forth in... More

Dallas, Texas
1 review
4 of 5 stars Reviewed January 19, 2012

The hotel is in a great location in San Francisco. You are able to get on the cable cars, buses and BART in a 5 minute walk from the hotel. Rooms are spacious and they provided robes on request. The gym is pretty good size and head phones and towels are provided. The concierge's were very busy and not always... More

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Chicago
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed January 18, 2012

The Grand Hyatt San Francisco has all the trappings of a busy tourist hotel as demonstrated by the large masses of tourists coming and going from the lobby throughout the day. Nonetheless, it was a good stay. It appears that the lobby level is under renovation, but that didn't affect our stay. We stayed in a suite which appears to... More

Was this review helpful? Yes 2
Edinburgh
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 18, 2012

I booked this hotel as part of a surprise trip for my wife's birthday. The reviews for the hotel tempted me and I was not disappointed! I really couldn't fault this hotel and would not hesitate to recommend it. It has a great location, only a 2 minute walk from Union Square and close to lot's of restaurants and bars.... More

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HyattGuestRelations, guest relations associate at Grand Hyatt San Francisco, responded to this review

Thank you for choosing our hotel for your wife's birthday. We're delighted you had a wonderful time in San Francisco and were able to take in much of what our beautiful city has to offer. We're glad our concierges were able to assist you with your needs. Your recommendation is our highest compliment. Please feel free to contact us if... More

Curitiba, PR
Top Contributor
61 reviews 61 reviews
39 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 18, 2012

We were in Grand Hyatt San Francisco last December for few nights, but the hotel is nothing beyond the basics, unlike what we expect this type of hotel.

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Phoenix, Arizona
Top Contributor
213 reviews 213 reviews
56 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed January 12, 2012

We stayed here for a second time and were rather disappointed. We booked a Club Level room primarily to have a quiet place to go after spending the day out in busy SF and for having breakfast. Every time we were in there is was filled with young children and / or teenagers doing what kids do. Parents were using... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(141)
  • Cable car(35)
  • Very nice(30)
  • Great view(22)
  • Top floor(15)
  • Great location(12)
  • Would definitely stay(5)
  • Breakfast buffet(5)
  • Friendly and helpful(5)
  • Front desk staff(4)

Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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