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Grand Hyatt San Francisco

4.0 of 5
345 Stockton Street, San Francisco, CA 94108
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Grand Hyatt San Francisco
Ranked #38 of 235 hotels in San Francisco
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1,467 reviews from our community

Traveler rating
    554
    601
    220
    57
    35
See reviews for
Families
258
 
Couples
477
 
Solo
99
 
Business
350
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
The Hague, The Netherlands
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed May 13, 2013

If you are looking for a well situated business hotel in the center of San Franciso, the Grand Hyatt is a very good option. Located around the corner of Union Square, you will find the most important attractions of San Francisco on short distance. Shopping facilities, China Town, even the financial district is not that far away. The harbor and... More

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Michigan
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed May 12, 2013

The property itself is nice and in a great location, but getting a good sleep is also very nice on vacation. All we heard were the people next to us (even using the bathroom), people in the halls at all hours, and doors slamming. Room was very average (small). Bathroom was a little awkward. Basically had to reach over the... More

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Wellington, New Zealand
Top Contributor
97 reviews 97 reviews
46 hotel reviews
Reviews in 53 cities Reviews in 53 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 12, 2013

This hotel is in a great location, within a short walk of Union Square. The rooms, which boast great views, are generous in size, well fitted out, and very clean. Service is consistently excellent throughout the hotel. The menu in the hotel restaurant is somewhat limited, but there are plenty of other choices nearby. We wouldn't hesitate to come back.

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See 5 more reviews by WH0A for San Francisco
Taipei, Taiwan
Top Contributor
62 reviews 62 reviews
61 hotel reviews
Reviews in 50 cities Reviews in 50 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed May 9, 2013

I am more used to Grand Hyatt in Asia Pacific than in the US, therefore my comments could be biased. Here are the positive points: - Great location for visiting San Francisco, recently refurbished hotel - easy check-in and check out (the web check out feature is great) - very helpful concierge Area of improvements: - More hooks and towel... More

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New York City, New York
1 review
5 of 5 stars Reviewed May 9, 2013 via mobile

I love sf and it was unfortunate that I had to stay across the street from the Grand Hyatt due to a company meeting. But I did spend what time I could at the Grand Hyatt's OneUP Bar and Lounge. The new look of their renovation is something every hotel should model. The service I received at lunch by the... More

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TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review
May 13, 2013

Dear L H, Thank you so much for your review! We are delighted you had a great time at OneUP and enjoyed the wine tasting in the lobby! The buffet is one of our newest addition to the menu and glad you liked it. I'm particular happy to read your comment about how our staffs treated you as part of... More

New Brighton, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

Excellent location, very attentive staff, breakfast was great! The rooms were very nice and clean. I guess my only complaint is there is not enough drawer space for clothes. Our tour group only stayed 2 nights so I just left everything in my suitcase. Also 2 suitcase stands would be nice; only one provided.

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TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review
May 8, 2013

Dear kathryn g, Thank you for your review. We are delighted you enjoyed the ideal location and breakfast at OneUP. Should you decide to visit us in the near future, please contact us directly so that we can prepare two suitcase stands in your room prior to your arrival. We hope to see you again soon! Best regards, Tiffany More

El Paso, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

It was such a pleasure to stay at this hotel! The room was extremely modern, yet very comfortable. The staff, from the maintenance engineer to the concierge, were very knowledgeable and friendly. They went out of their way to make sure that we enjoyed our stay. This hotel is centrally located near Union Square and the downtown area. If you... More

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TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review
May 8, 2013

Dear Susanne S, Wow! Thank you so much for your awesome review! We are thrilled you had such a great experience with us and in San Francisco! I'm particular happy to read your comment about our staffs who went above and beyond to ensure you had an enjoyable stay. I will make sure to share your review with my management... More

Lihue, Hawaii
2 reviews
3 of 5 stars Reviewed May 7, 2013

Great location. Rooms average size and clean. Came with family on a business trip. Hotel going through renovations in the lobby so noise level, dust and crowded lobby area very disturbing. Concierge desk constantly busy, unable to receive service in a timely manner.

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TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review
May 8, 2013

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience caused during our renovation last year. Our entire hotel is now completely renovated. The stylish lobby and cozy seating area received many positive reviews from our guests. Should you decide to visit us again in the future, please give us another opportunity to show you the finished... More

Santo Domingo, Dominican Republic
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 7, 2013

Location: Great location, half a block away from Union Square. Close to many shops, many restaurants, and 2 Starbucks on the same block. Lobby: Pretty cool lobby, check-in staff is not behind a counter, which makes it more personal. Great ambiance music and lighting. Cozy fireplace lounge where you can use free wifi while you wait for your friends. We... More

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See 2 more reviews by pfm81 for San Francisco
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review
May 8, 2013

Dear pfm81, We appreciate you took the time to write us a review. The entire hotel went through a $70 million dollar renovations last year from top to bottom. It is great to hear you had such a pleasant experience with us and enjoyed our ideal location near Union Square. One of our goals of the redesigned front desk was... More

San Diego, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

Great location, Union Square is a great staging point for tourist activities and shopping is seconds away. Hotel staff was very helpful, we had to rush a dress out for pressing and the concierge made it happen on check-in notice late in the day and they also setup a hair appointment for the lady at a local salon, VERY HELPFUL!... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(158)
  • Cable car(41)
  • Very nice(35)
  • Great view(32)
  • Top floor(26)
  • Great location(12)
  • Would definitely stay(10)
  • Friendly and helpful(9)
  • Front desk staff(8)
  • Flat screen TV(6)

Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotels in San Francisco
#16 Onsen Hotels in San Francisco
#21 Business Hotels in San Francisco
#37 Family Hotels in San Francisco
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
Grand Hyatt San Francisco Hotel
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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