The property itself is nice and in a great location, but getting a good sleep is also very nice on vacation. All we heard were the people next to us (even using the bathroom), people in the halls at all hours, and doors slamming. Room was very average (small). Bathroom was a little awkward. Basically had to reach over the... More

This hotel is in a great location, within a short walk of Union Square. The rooms, which boast great views, are generous in size, well fitted out, and very clean. Service is consistently excellent throughout the hotel. The menu in the hotel restaurant is somewhat limited, but there are plenty of other choices nearby. We wouldn't hesitate to come back.

I am more used to Grand Hyatt in Asia Pacific than in the US, therefore my comments could be biased. Here are the positive points: - Great location for visiting San Francisco, recently refurbished hotel - easy check-in and check out (the web check out feature is great) - very helpful concierge Area of improvements: - More hooks and towel... More

I love sf and it was unfortunate that I had to stay across the street from the Grand Hyatt due to a company meeting. But I did spend what time I could at the Grand Hyatt's OneUP Bar and Lounge. The new look of their renovation is something every hotel should model. The service I received at lunch by the... More

Excellent location, very attentive staff, breakfast was great! The rooms were very nice and clean. I guess my only complaint is there is not enough drawer space for clothes. Our tour group only stayed 2 nights so I just left everything in my suitcase. Also 2 suitcase stands would be nice; only one provided.

It was such a pleasure to stay at this hotel! The room was extremely modern, yet very comfortable. The staff, from the maintenance engineer to the concierge, were very knowledgeable and friendly. They went out of their way to make sure that we enjoyed our stay. This hotel is centrally located near Union Square and the downtown area. If you... More

Great location. Rooms average size and clean. Came with family on a business trip. Hotel going through renovations in the lobby so noise level, dust and crowded lobby area very disturbing. Concierge desk constantly busy, unable to receive service in a timely manner.

Location: Great location, half a block away from Union Square. Close to many shops, many restaurants, and 2 Starbucks on the same block. Lobby: Pretty cool lobby, check-in staff is not behind a counter, which makes it more personal. Great ambiance music and lighting. Cozy fireplace lounge where you can use free wifi while you wait for your friends. We... More

Great location, Union Square is a great staging point for tourist activities and shopping is seconds away. Hotel staff was very helpful, we had to rush a dress out for pressing and the concierge made it happen on check-in notice late in the day and they also setup a hair appointment for the lady at a local salon, VERY HELPFUL!... More