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Grand Hyatt San Francisco

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345 Stockton Street, San Francisco, CA 94108
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Grand Hyatt San Francisco
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Grand Hyatt San Francisco
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2,885 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Heathrow
Level Contributor
132 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed yesterday NEW

Grand Hyatt's have that name for a reason. Besides having a great location, every staff member is courteous and friendly and couldn't be any more helpful except for one of the concierge staff. We had a great room with a view of the GG Bridge.

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Milano
Level Contributor
127 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 664 helpful votes
5 of 5 stars Reviewed yesterday NEW

I often come and stay at Grand Hyatt in San Francisco for my business trips cause Its one of my fav place in town. The staff is super professional and kind, rooms are large, clean and the position is strategic. The breakfast is amazing with fresh fruits, pastries and the food in general is really really good. The bar is... More 

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Las Vegas, Nevada
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

View of Union Square and street level current construction. Ear plugs added as toiletries are needed as single pane windows don't muffle noise regardless of floor level. Convenient to Macy's, Victoria Secret, Johnston Murphy, tiffanys, and more. Rooms have been updated but corners cut.

Was this review helpful? Yes 1
Taos, New Mexico
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a great location for wandering around San Francisco. If you've stayed in Grand Hyatt's before you know what you're going to get…a comfortable room, a seemingly safe environment, concierge, etc. There seems to be lots of parking to go around and we were happy to find a garage kitty corner from the hotel that offered special spaces for... More 

Was this review helpful? Yes 1
Sacramento, California
1 review
2 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here during my husband's business trip on July 28, 2015. While the hotel accommodated an early check in, the quality and cleanliness of the room left a lot to be desired. The desk was dirty and the bathroom was not thoroughly cleaned (hair on floor and pink mold on tiles around bathtub). Although this was... More 

Was this review helpful? Yes 1
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your feedback. Our housekeeping team do their best to maintain the cleanliness of the guestrooms and it seems we fell short during your stay, please accept our sincere apologies. I'm glad our team was able to address your concerns in a timely manner and offered an alternate room for your remaining stay. Your comment is very important... More 

mercerville
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 days ago NEW

Was there for both business and pleasure. First room I was in had a great view of the bay (which we had paid extra for) Second room I had was 6 floors lower and had a so-so view of bay (also paid extra for) I would suggest asking to be up on the 27th or higher floor if paying for... More 

Was this review helpful? Yes 1
Carmichael, California
Level Contributor
184 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Grand Hyatt is centrally located near Union Square. We got a high floor with a view towards the East Bay. The room was spacious and had great amenities. There was an arm chair with an ottoman, a long desk for working, a makeup dresser and makeup mirror, a modern bathroom and great decor. The staff were very friendly and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW

The room was fantastic money's worth people are warmth Cardinal and courteous the location was more suitable for us since we were going for Alaskan cruise and the pier for departure was very close. We were extremely satisfied and it's really good for people going on cruise like us

Was this review helpful? Yes 1
Columbia, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

While this is a great middle of the road hotel we were there for a work conference and had little to no internet. We tried to use the wi-fi and it didn't reach into the conference rooms, we tried the purchased wi-fi and had the same issue. Also, our rooms were very warm, we had maintenance look at them and... More 

Was this review helpful? Yes
Level Contributor
97 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

No complaints, Good location Cleaning crew excellent Lobby is pleasant and welcoming Valet was forthcoming about cheaper parking across the street, maybe they were full. Concierge Joanna is phenomenal, an incredible asset: Recommended the perfect walking tour, the perfect restaurants both in San Francisco and Napa including where to park near said restaurants, how to get to the Giants game... More 

Was this review helpful? Yes 1
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your review and glad you enjoyed your stay with us. Joanna is indeed one of the most knowledgeable concierge members and we are very lucky to have her on our team! Your compliment is truly appreciated and I will make sure to share your comment with the team and recognize Joanna for her excellent service! More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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