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Grand Hyatt San Francisco

4.0 of 5 345 Stockton Street, San Francisco, CA 94108
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Certificate of Excellence 2014
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Grand Hyatt San Francisco
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Grand Hyatt San Francisco
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2,522 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars NEW

After reading many reviews about hotels in San Francisco, and taking into consideration that we wanted to make sure that we stayed in a safe and centric area because we were traveling with our 9 yr old son, we finally decided to stay in the Club Level section of this hotel and boy am I glad we did. This modern... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Staying at this hotel from 26-28th Feb, and all I can say it was perfect! We got a super affordable price (include breakfast). Arrived in the lunch time and there was someone waiting for us to take our luggages, ugh first class service. We checked in, someone welcomed us so friendly and cheerful, she made my day back then for... More 

Was this review helpful? Yes
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Really nice hotel in a fantastic location. It's a short walk to market street or a 10 minute tram ride down to the piers. The view from the upper floor rooms is fantastic and it's nice to be away from the street noise. Rooms have pretty standard free wifi that can get frustrating but it's a million times better than... More 

Was this review helpful? Yes 1
New York City, New York
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Gets the job done! Attentive, knowledgeable, highly competent staff. I managed a major, complex event work event here in November 2014 -- the Hyatt team made it seamless, (relatively) stress-free, and very very successful. Perfect venue for a business meeting and great, central location for out of town guests. We would definitely go back.

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Austin, Texas
Top Contributor
59 reviews 59 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I have stayed in other Grand Hyatt Hotels and have been so very pleased, but not this time. I can only review the room and nothing else within this hotel because as soon as I walked into the room, I started looking for other properties to move to for 2 nights. This room was so ridiculously small and utilitarian looking.... More 

Was this review helpful? Yes 3
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your feedback. Many of our guests enjoy the cozy and modern feel but we understand everyone has different preference and taste. Please accept our sincere apologies for not meeting your expectations. More 

Sacramento, California
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

You either like Hyatts, or you don't. I like them. The staff is always knowledgeable and attentive, without being intrusive. The concierge emailed me the day before my stay to inquire about any special requests. This particular Hyatt is right off Union Square, so for us, it was about location on this particular trip. The thing I don't like about... More 

Was this review helpful? Yes 1
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you so much for your review and being our loyal guest. We hope our guests will find our website as a resource when they plan their San Francisco visit. Your compliment about offering alternative parking options for guests on our website is much appreciated. More 

Senior Contributor
49 reviews 49 reviews
41 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has one of the best locations in San Francisco. If you don't mind walking, it gives you a chance to see so much more than just the Fisherman's Wharf tourist traps. Chinatown is right next door, the Ferry Building and Saturday Market not much further, even a walk down Haight is doable on foot. A huge assortment of... More 

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London, United Kingdom
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Although the location is perfect and the hotel is well presented but we were offered rooms facing a 24 hour construction site. There was no prior warning and no explanation and when we asked to change rooms, they said the entire hotel was full... not only that but the staff had a very nonchalant attitude and just said they can't... More 

Was this review helpful? Yes 3
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Please accept our sincere apologies for the construction next door and unable to accommodate your request. We should have communicated the potential construction noise to our guests and be more sympathetic. Thank you for bringing this concern to our attention and your experience will be used as an example for us to retrain our staffs. More 

13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed at the Grand Hyatt over valentines day. This is our second visit to this hotel. It is very well located and convenient to great restaurants, China Town and other activities at the Union Square area downtown. Public transportation is close and convenient. The hotel facilities are very nice and rooms clean. Concierge services are... More 

Was this review helpful? Yes 1
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Welcomed back and thank you for spending your Valentine's day with us. It is great to hear our staffs were able to resolve the issue to your satisfaction. We appreciate you took the time to write us a review and will ensure to recognize our Concierge staffs and Jessica for a job well done! We look forward to have you... More 

Boston, Massachusetts
Top Contributor
123 reviews 123 reviews
66 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, well located in the financial district downtown. My room was on the 18th floor and had a pretty cool view of the city (facing Union Square). The room itself was very clean, spacious, new, and overall well appointed (with some nice gadgets and connectivity). Wifi was free and fast, and overall was good. On my particular stay they... More 

Was this review helpful? Yes
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your review and feedback. We are delighted you enjoyed the central location of our hotel and the view from your room. Please accept our apologies for the unwanted noise from the high wind and the delay at check-in. Your recommendation is much appreciated and we will definitely make any necessary arrangements during high occupancy days. More 

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Hotel Summarization (Beta)

What travelers say

  • Union square(141)
  • Cable car(35)
  • Very nice(30)
  • Great view(22)
  • Top floor(15)
  • Great location(12)
  • Would definitely stay(5)
  • Breakfast buffet(5)
  • Friendly and helpful(5)
  • Front desk staff(4)

Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Union Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt
Hotel Style:
#15 Luxury Hotel in San Francisco
#22 Business Hotel in San Francisco
#22 Green Hotel in San Francisco
#23 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco

1,044 photos of this hotel

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View from room (138)
Dining (33)
Room/suite (263)
Bathroom (73)
Hotel & grounds (109)
Business center/function rooms (7)
Pool/beach area (3)
Family/play areas (1)
Other (181)

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Amenities (20)
Double Double Room (25)
Restaurants and Bars (22)
Standard King Room (30)
Suite (39)
The Hotel (62)

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Dining (12)
Hotel & grounds (13)
Family/play areas (1)
Room/suite (7)
Business center/function rooms (3)
Other (2)
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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