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All 236 San Francisco hotels

Hotel Carlton, a Joie de Vivre hotel

3.0 of 5 Hotel   |   1075 Sutter Street, San Francisco, CA 94109
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84%
Ranked #36 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
4 of 5 stars reviewed 2 days ago
wishfrog Humboldt County, USA
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1,859 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
Humboldt County, USA
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

First off, I enjoyed my three-night stay: nice-sized room, big closet, comfy bed, windows that open, a ceiling fan. Very nice-quality toiletries (shampoo, conditioner, shower gel) in the shower, which I appreciated. The staff was welcoming, friendly, and helpful. A wide variety of people stay there, which I also enjoyed. Restaurant on-site, filtered water, wine reception nightly, valet parking. (Although... More

Was this review helpful? Yes
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Wishfrog for your kind review of your stay at Hotel Carlton! We are so happy you loved the service, location and decor of the hotel as well as our restaurant and nightly wine reception. We will speak with our guest internet service provider about the setting on our wifi access so more devices are allowed per room as... More

Baltimore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I go to SF once a year for work and this hotel is conveniently located to where I am working. I stayed there last year, and while it wasn't the most impressive hotel ever, my experience last year was fine and this hotel was my first choice for my trip this year due to location. After my experience this year... More

Was this review helpful? Yes
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you for taking the time to tell us about your stay at Hotel Carlton. I appreciate your speaking with me on the phone earlier today and once again, I apologize for the noise and service levels you experienced. As I mentioned we are in the process of testing a few different sound proofing initiatives at the hotel that we... More

Los Angeles, California, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The hotel has a nice balance between vintage and new furniture and atmosphere. The restaurant is good for breakfast. The staff in both the restaurant and hotel took the term excellent customer service a whole new level. They really like their jobs and works for the hotel. Everyone I met was always very helpful.

Was this review helpful? Yes 2
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Donna for the great review! I am so pleased to hear that you enjoyed the decor, the restaurant and the service you experienced while you were our guest. We hope to see you again soon! More

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed for 4 nights and have a mixed review of this place: Pros - Staff is friendly - Rooms are clean - filtered water available on 3 floors - bed was comfy - Price was reasonable for San Francisco hotels Cons - Walls are paper thin...i asked for a quiet room and got a corner room. I thought this... More

Was this review helpful? Yes 2
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you KentWeare for your review of our hotel. We know that hearing your feedback is one of the best ways that we can learn and continue to grow and improve. Thank you for the great comments about our service, cleanliness and price of our rooms! Many thanks again! More

Luton, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Hotel, as part of a Cosmos Tour. 5.30 drinks on the house! Rooms adequate, bearing in mind the location, 15 minutes walk to central San Francisco. For a sandwich Sutter Fine Foods is 3 minute walk. Inside is a deli which make the best sandwiches I've ever tasted. Highly recommended.

Was this review helpful? Yes 2
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you so much Alanbullafc for the great review! I am so glad to hear that you enjoyed your stay with us and the 5:30 Happy 1/2 Hour we offer in our lobby. It's wonderful to hear that you enjoyed the close proximity to the heart of downtown Hotel Carlton offers as well as some fantastic food and dining experiences... More

Paris, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The best staff ever! Thanks a lot for these wonderful moments. We could not have found a better hotel for our first time in San Francisco! Staff and management members are kind and very helpful, and the room was so cosy. A great moment!

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are delighted to hear you enjoyed your first visit to San Francisco and your stay at Hotel Carlton. We are happy to be part of your experience and hope you come to see us again soon! More

Salinas, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked a room cause I had a event at The Regency Ballroom that Saturday. I rarely go to San Francisco so did not really know what to expect. Easily checked in to one bed room. The staff was very friendly and informative about where to go. The only confusion there was where to park. But the staff also let me... More

Was this review helpful? Yes 5
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Leslie for the great review! I'm so glad that you were pleased with your first time experience to San Francisco and your stay at Hotel Carlton with it's close proximity to the Regency Center! Thank you for the great feedback about our staff and the parking instructions! I'll be sure to touch base with everyone again and ensure... More

San Diego, California
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Probably the best management and staff in town! The hotel manager and front desk & housekeeping staff were incredibly friendly and helpful. They went above and beyond to make sure we had everything we needed or wanted and to make us feel welcome. You will always get a smile and greeting every time you enter or leave the hotel. Our... More

Was this review helpful? Yes 7
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you so much Nancy for the fantastic review and especially for the "dancing around" in the bathroom comment that put a huge smile on my face! Your kind words about the staff and Hotel Carlton are beyond appreciated and makes everything we do worth it! I will be sure to share all of your kinds words with the staff... More

San diego
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We could not have asked more from the hotel manager and staff. Our room was quaint and cozy. The restaurant in the hotel has the most amazing food. Would highly recommend for anyone traveling to the Bay Area.

Was this review helpful? Yes 5
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you fsuguy28 for the great review!! I'm so glad to hear that you enjoyed your stay and the delicious food at Saha! Come see us again soon! More

Arcata, CA
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel and the staff are equally charming. I was so pleased to end up at the Hotel Carlton – a last minute conference had sent me scrambling. The room was stylish, the bed comfortable, with an overall feel of a modern apartment – I could've happily stayed for a week. Great service, excellent price, just a fantastic experience all... More

Was this review helpful? Yes 7
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you so much J_S_Arcata for your awesome review! It's always wonderful to hear that our environmental best practices are not going unnoticed from our guests! Thank you for the great comments about the ambiance, stylish decore and of course service! Hope to see you again the next time you visit San Francisco! More

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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style
#2 Green Hotel in San Francisco #37 Family Hotel in San Francisco #38 Romantic Hotel in San Francisco #60 Business Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). All 161 non-smoking guestrooms at Hotel Carlton feature Tibetan mountain-themed art, hand-painted Moroccan tables, ceiling fans, and marble-top desks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepa, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
Number of rooms
161

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11 days ago

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