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Hotel Carlton, a Joie de Vivre hotel

3.0 of 5 1075 Sutter Street, San Francisco, CA 94109
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Hotel Carlton, a Joie de Vivre hotel
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Hotel Carlton, a Joie de Vivre hotel
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1,887 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, WA
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 4 nights recently. We had a superior room with queen bed on the 5th floor. The room was neat as a pin, comfortably sized for two people, renovated and with colorful decor and furnishings. The walls were thin, and we were glad to have a corner room at the end of the hall with less foot traffic... More

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks Lisa for your great review of your stay at Hotel Carlton. We are thrilled that the team provided excellent service and you loved the decor in your guestroom. Our Deluxe guestrooms do have black-out curtains so the next time you visit us, please remember to upgrade your stay! More

Helsinki, Finland
Top Contributor
59 reviews 59 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is lovely with exceptionally attentive and professional staff. The room is beautifully decorated and clean. Overall it was peaceful and quiet with all the necessary amenities. I would come back and would recommend it to friends.

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

TravelVav, we are so happy you enjoyed the service from our team and the decor of the hotel. We hope you are able to come visit us again the next time your travels bring you to San Francisco! More

Kailua-Kona, Hawaii
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is in an amazing location, the entire staff are friendly helpful and there to help, the rooms are a good size and very comfortable, the entire experience from booking to staying has been really good. We will stay here again, it's only 6 blocks to Union Square, one block from Polk Street and the valley parking prices are... More

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks Bob for your 5-star review of Hotel Carlton! We are glad Roumel and the rest of the team took such great care of you during your stay and that you enjoyed all aspects of the hotel. We hope you visit us again soon! More

Goose Green, Falkland Islands
Top Contributor
81 reviews 81 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Very easy to find on Sutter and in easy walkable reach of the Avis hire car depot on Post/Union Sq. The welcome to this hotel was great, the staff were all extremely friendly and very helpful allowing me to stop outside to unload the hire car prior to returning it. While it's not in the busiest of locations, it is... More

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Mike, we are delighted that you enjoyed your stay at Hotel Carlton, enjoyed the service from our team, and found our location to be convenient for sightseeing around the city. Thank you for sharing your experience with others on TripAdvisor! More

Flagstaff, Arizona
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

GENUINE it is. Felt very much at home in every way. The hospitality. The decor. The cleanliness. The wine tasting with live music for happy half hour. The casualness, and at the same time professional. Look forward to the return to a place that feels so comfortable.

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for your great review of your stay at Hotel Carlton. We are thrilled you found the hotel genuinely comfortable, friendly and welcoming. We hope to see you again soon! More

Austin
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hotel Carlton was full of charm with colorful, exotic decor and extremely welcoming employees. The front desk clerk and doorman were professional but very funny, and every employee I saw made a point to say "hello" to me. I loved my room - the bed was super comfy, and the bathroom had been updated recently. Saha, the restaurant in... More

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are so happy you enjoyed your stay at Hotel Carlton, Helen! It's great you loved your dinner at Saha, as well as the service from the team and the comfortable guestrooms. Come see us again the next time you visit San Francisco! More

Cambridge, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Hotel Carlton for 6 nights in the beginning of November. The hotel was very nicely renovated and very clean. The color and furniture choices in the rooms were lovely and it seemed like a lot of effort was put into the character of the space. The closets were huge and the dresser had... More

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks cblack2uv! We are thrilled you and your husband enjoyed your stay at Hotel Carlton. We hope you make it back to see us again in the near future! More

Moncton, Canada
Top Contributor
50 reviews 50 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

I just had a great stay at the Hotel Carlton. I stayed 4 nights while on vacation with a buddy. In a nutshell, this is a refurbished old hotel with loads of character. It's in a residential neighbourhood with easy access to transit and union square so I found it a welcome respite from the hustle of the commercial neighbourhoods.... More

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are thrilled you and your friend had a great time during your stay at Hotel Carlton. We are so happy you loved the character of the hotel and found the location to be perfect for your needs. We hope you visit us again soon! More

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were given room 917-The views of downtown were breathtaking, the sunrise was beautiful. I can't say enough about the staff everyone knew our name. The room was quite for the most part, the only time We heard noise was when the windows were open. Now the city has a homeless problem, in the area of the hotel there are... More

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are delighted that you enjoyed your stay at Hotel Carlton, especially the views from our guestrooms and the service from our team. We hope you visit us again the next time you are in San Francisco! More

nyc
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I slept horribly. I was constantly woken up by the sounds next door—normal sounds—but, sounds I should not have been hearing considering I was not in their room. Whenever, the woman next door coughed (which was quite a bit), it sounded as clearly as if she was in the room with me. I could hear them use the bathroom, flush... More

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Emiya, you have my utmost apologies for the treatment you received from our team as well as the lack of privacy and sleep you had while at the hotel. We are in the process of starting some soundproofing projects at the hotel which should dramatically improve the room to room sound transmission. Please contact me directly to discuss further so... More

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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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