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All 236 San Francisco hotels

Hotel Carlton, a Joie de Vivre hotel

3.0 of 5 Hotel   |   1075 Sutter Street, San Francisco, CA 94109
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Ranked #47 of 236 hotels in San Francisco
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
3 of 5 stars reviewed yesterday
935teresa Sacramento, California
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1,758 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sacramento, California
Contributor
12 reviews 12 reviews
12 hotel reviews
3 of 5 stars Reviewed yesterday NEW

My family enjoyed the location of the hotel, as the hotel was located within walking distance (a few blocks) of an event we were attending. Food and shops (for amenities) are steps outside the hotel door. This was my first botique hotel venture and Joie de Vivre created a charming decor. The hotel building is old, the hallways, elevator are... More

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Calgary, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We booked the Carlton for our wedding vacation as it is close to City Hall. The staff were extremely friendly and accommodating but the hotel itself is in desperate need of major updating. The elevators are small, slow and very old - the inside has this strange world map print which makes it feel like you are staying in a... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We're glad to have welcomed you to our historic property and appreciative of your visit and feedback. That said, we apologize if your respective accommodations missed the mark, in spite of the room change, but we're glad our team's hospitality exceeded the mark. We'd certainly welcome the opportunity to host you again and to lend our support in identifying a... More

Wellington NZ
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

For the most part I really enjoyed my stay at the hotel Carlton. The staff were fantastic, very helpful and always smiling! The rooms are huge, and the bed was very comfortable. The hotel restaurant has delicious Moroccan food, and is a great choice for an easy dinner. But I wouldn't recommend going there for breakfast, very very average. The... More

Was this review helpful? Yes 2
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for visiting our historic Hotel Carlton and for lending us this feedback of your stay, Lana. We're happy to hear that the visit was overall enjoyable, and we apologize if your room missed the mark in terms of privacy offered. We'd certainly welcome the opportunity to welcome you back and to showcase others that are sure to be better... More

Camarillo, California
Top Contributor
72 reviews 72 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked another hotel, but because I looked at this hotel, I got a notice when the price went down. I remembered the beds were reviewed as comfortable so I decided to switch. I'm glad I did! The beds were indeed very comfortable. There was a lot of positive energy. There was a complementary wine reception every evening. The hotel... More

Was this review helpful? Yes 3
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We're so happy to hear that you made the switch to our site and that our exceptional guest services surpassed your expectations. It's a pleasure to be able to offer you the comforts and amenities you've described here, and we're glad that you enjoyed our wine service and regional connectedness. We look forward to welcoming you back and encourage you... More

Phoenix, Arizona
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was clean, beautiful, in a great location and had excellent staff. We arrived a day early and they were happy to accommodate us. Emilie was the woman at the front desk at the time and she was possibly the most helpful person I have encountered in a customer service/guest relations position. Not to say the other staff members... More

Was this review helpful? Yes 4
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We're so glad to have welcomed you and to hear that Emilie and the team were able to make your visit such a memorable one. Unparalleled hospitality is at the forefront of wall we do, so we're thrilled to hear you take note of that here. We look forward to welcoming you back again soon! More

Huntington Beach, California
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved everything about this hotel. My sister and I shared a king sized bed and there was more than enough room. The bed was super comfy and the ambiance was fun and unique. We checked in late on a Saturday night and were greeted by the most friendliest staff (especially Theo!) The restaurant is super cute and good wine.... More

Was this review helpful? Yes 5
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks so much for being our guest and for taking this opportunity to share such kind feedback, Lisa. We're exceedingly proud of our team, so we're thrilled that Theo was able to set the stage for your memorable visit. We'll be certain to share your praises with him, and we hope that you'll think of us again the next time... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay at the Hotel Carlton was super and it was for multiple reasons, but I'm ranking the fabulous customer service of the staff at the top! From the minute we walked in we were greeted with outgoing, smiling, nice and accommodating employees. We were given an early check-in (10:30am) & any time we had a question the staff went... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We're thrilled to have welcome you and to hear you review your stay with such acclaim. We take immense pride in the committed hospitality of our team, so it's always heartwarming to hear that they were able to make such a significant impact on your visit. We'll be sure to pass the praises along on your behalf, and I speak... More

San Francisco
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We selected this hotel as it was close to a restaurant where we wanted. The hotel is a hidden gem on Sutter St. It has a very European feel to it; the staff were extremely nice; the rooms were clean and comfortable. They even serve complementary wine in the lobby at 5:30pm and there was some music. Very nice. The... More

Review collected in partnership with this hotel

Was this review helpful? Yes 6
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

It's such a pleasure to have welcomed you to our site and to hear that you enjoyed the inviting comforts of our offerings. Our wine hour is a great way to unwind and mingle with other travelers, and our site affords you with as much immersion into or escape from the city as you crave in the moment. We'd love... More

Bangor, Maine
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose the Hotel Carlton because of its location and its great price. The hotel staff made us feel right at home. Our top floor corner room was very bright, cheerful, and quiet. It was clean and was decorated in a definite California style. Loved it. The hotel is located on the local bus route which makes it easy to... More

Review collected in partnership with this hotel

Was this review helpful? Yes 13
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We're so happy to have made your first San Francisco visit and enjoyable one, Brenda, and we thank you for this enthusiastic review of our site and services. We're happy to be able to lend you a site that's as comfortable and inviting as it is accessible to so many of the area's best attractions. We hope that you enjoyed... More

Pittsburgh, Pennsylvania
Top Contributor
56 reviews 56 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Quirky hotel with a free wine half hour. It is an interesting scene and so diverse it's very fun. Saw a one man band on Tuesday night here. I don't think this hotel is air conditioned but my window opened all the way and there was a ceiling fan

Was this review helpful? Yes 3
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We're so happy to hear that you enjoyed the playful aesthetics of our historic site, and we thank you for this kind feedback. We hope that you thoroughly enjoyed our special brand of hospitality and that you'll join us again the next time you're in the city. Thanks again for this kind review! More

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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco
Address: 1075 Sutter Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#5 Green Hotel in San Francisco
#37 Family Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). All 161 non-smoking guestrooms at Hotel Carlton feature Tibetan mountain-themed art, hand-painted Moroccan tables, ceiling fans, and marble-top desks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepa, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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