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Hotel Carlton, a Joie de Vivre hotel

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1075 Sutter Street, San Francisco, CA 94109
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Hotel Carlton, a Joie de Vivre hotel
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Hotel Carlton, a Joie de Vivre hotel
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2,001 reviews from our community

Traveler rating
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    258
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    30
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Mesa, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I were in San Francisco for a romantic getaway this weekend and we found a groupon online which made this place somewhat more affordable than some others. I looked on Yelp and the only complaints I saw were that the walls were thin which we can live with. We couldn't have been more pleased with this hotel.... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Bonnie, we are thrilled that you and your husband found Hotel Carlton to be a great romantic escape destination and that you loved your stay and the service from our team! We hope to see you back soon! More 

Barry, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Having worked in the 4 & 5 * Hotel Industry for over 18 years I am a little fussy when staying in hotels however I cannot say how amazing The Carlton Hotel is ... The customer service is the best I have ever experienced and the hotel is a true Gem in San Francisco... Don't book anywhere else I wish... More 

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Helen, thank you very much for your enthusiastic review of your stay at Hotel Carlton. I am so pleased that the staff were wonderful, especially Emelie and that you enjoyed every aspect of the hotel. I hope I have a chance to meet you the next time you visit us! More 

Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was excellent, the staff were lovely friendly and helpful. The rooms worked well with the walk in wardrobe which gave us plenty of room. Loved the coffee machine in the room and the cold water machine in corridor which was useful. It was 5 minutes from. Centre and buses or taxis easy to use We had breakfast in... More 

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for the great review! I am happy to hear you enjoyed your stay, especially our Keurig coffee makers in the guestrooms! More 

Orange County, California
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Really liked our stay here. Was me and my daughter in the city for a weekend. Hotel is nicely re-done. Not overdone or shabby. Really liked a couple features: the left elevator with the push-open door, white subway tiles in the bathroom, window in the shower (we were on the end facing Larkin) and the proximity to restaurants and cafes.... More 

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks Michelle for your wonderful review of your stay at Hotel Carlton. We are pleased you and your daughter enjoyed your time at the hotel, especially one of our favorite neighborhood bakeries Mr. Holmes! We hope to see you back at the hotel again soon! More 

Mendoza, Argentina
Top Contributor
51 reviews 51 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I just recently stayed at the Carlton in San Francisco. The location is outstanding, although it is at the edge of a seedy district. But it's safe to walk the streets and the ease of getting to restaurants. bars and shopping is amazing. From here it's four blocks down to Lers Rois, one of my favorite SF hole in the... More 

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for the great review Rosino! We are so happy you enjoyed our evening wine reception, the decor of the guestrooms and our welcoming team of staff members. We hope you visit us again the next time you are in San Francisco! More 

Orangevale, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were a little concerned when we read reviews re: location and noise. Happily we can report that the location was quite central. It's not the safest of all locations but it's pretty typical of SF. It has character! We walked around at night and day and were fine. A huge shout out to the front desk, especially Theo. Charming... More 

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Pam, we are so happy you loved your stay at Hotel Carlton, especially the great service from Theo and the team! We are glad we could accommodate your top floor request and that you found the neighborhood convenient, eclectic and fun! More 

england
Top Contributor
55 reviews 55 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I, along with another couple, stayed here for one night a few days ago and we loved this hotel. The staff were amongst the most friendly we have encountered and our room was up-graded at no cost to a lovely one overlooking the city. The hotel's location, whilst a little near the Tenderloin area, is very good... More 

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank for your kind words about your stay at Hotel Carlton. We are thrilled you found our team to be friendly and welcoming and that you enjoyed your stay at the hotel. We hope you are able to see us again soon next time you visit San Francisco! More 

Atlanta
Top Contributor
156 reviews 156 reviews
93 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a refurbished older property with many of the old touches still visible. Very much like an European Pension hotel. the rooms were clean and nicely appointed, with keurig Single Cup coffee Brewer, and a small safe for valuables.There was no mini-fridge which was a disappointment, but not a deal breaker. Everything from the small lifts to the stair... More 

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for the great review Frank! We are thrilled you loved your stay at Hotel Carlton and found the hotel to be very centrally located for your visit to San Francisco. We hope you come to see us again! More 

Lynchburg, Virginia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Hotel Carlton for several weeks while I was in San Francisco on business. At first, I'd wished I was put up in a Holiday Inn or something because it was not what I was used to in a hotel. But let me tell you, the longer I stayed, the more I was able to appreciate what... More 

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

It's great that you found Hotel Carlton to be your home away from home while working in San Francisco. We are thrilled you were able to enjoy our nightly wine reception and that Theo made a big impact on your stay! More 

Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights in this hotel. Staff was extremely friendly, fun and helpful - always - and made our stay a joy. Room and bathroom was very clean. Room rates reasonable. Downstairs restaurant was extremely good if you like Middle Eastern cuisine. Only downside is the lack of parking or rather high prices for valet parking but I suppose... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are so glad you enjoyed your stay at Hotel Carlton, and especially the friendliness from our team. We appreciate the kind review! More 

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