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Hotel Carlton, a Joie de Vivre hotel

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1075 Sutter Street, San Francisco, CA 94109
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Hotel Carlton, a Joie de Vivre hotel
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Hotel Carlton, a Joie de Vivre hotel
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2,032 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dorset, United Kingdom
Top Contributor
173 reviews 173 reviews
32 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed yesterday NEW

A lovely reception area and friendly staff, this hotel is in an excellent location. Based on the website description and photos, I was disappointed with my room which was on the 3rd floor. True that the decor is unusual and colourful but my room was certainly shabby. The view from my window was of the neighbouring alleyway and so even... More 

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Nottingham, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent hotel, based in walking distance to all sight seeing attractions and restaurants in Sanfran, friendly, helpful not pretentious staff. Stayed 3 nights in the hotel on our month travel in the USA. Rooms clean, hotel decor in a colorful theme. Each evening free wine tasting in the reception/foyer, this was a great opportunity for the guests to meet other... More 

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Minneapolis, MN
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a nice Nob Hill location. We beat the valet parking cost by parking on the street. An older hotel but very attractive furnishing in a colorful Arabic style. Great service at the front desk (not the best room serve...would have liked clean glasses). Wine at 5:30 complimentary but could use an upgrade in quality given the fact that... More 

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Napier, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

We were very impressed with our welcome and friendliness of all your staff.nothing was to much trouble. Really enjoyed the happy hour and lovely wines each night we stayed. Our room was comfortable ,clean and roomy. It made our 3 day stay in San Francisco very enjoyable and would recommend this hotel.

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Limavady, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Got married in Vegas then went on to stay here in San Francisco hotel was lovely our room on the 5th floor was perfect and immaculate bed was so comfy! Staff at reception were so friendly and helpful we ate in their restaurant so a special mention to the Geordie lass who's food recommendations were spot on! And we hope... More 

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Christchurch, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Arrived in San Francisco after a 15-hour trip from Christchurch to be met by a welcoming staff at front desk. Throughout our 3-day stay we were given accurate advice about how to spend our time in the city. Breakfasts were most enjoyable and set us up for each day. Our room was comfortable and roomy enough. We would recommend the... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks John for your great review of Hotel Carlton. We are pleased to hear the hotel was a wonderful part of your visit to San Francisco! We hope you visit us again if your travels bring you back to our city. More 

London
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel Carlton is a very good well priced hotel in Central San Fran. Our room was on the 7th floor and was nicely furnished with comfortable bed, small bathroom and a large closet. Everything for the price was really good value, and we liked the fact that the hotel is decorated in a unique individual style rather than being... More 

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Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Mimi, we are thrilled you loved your stay at Hotel Carlton, especially the service from our team and the decor of the hotel. We are glad too that you found one of our favorite neighborhood bakery's Mr. Holmes. It is worth the wait in line! More 

Suffolk, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Would echo most of the other comments on here. We stayed in room 420 which backed onto the lift - upon arrival I was worried & tempted to ask for a swop - but we could barely hear the lift. Fortunately our room was on the side & close to the building next floor. This meant no view at all,... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for the great review of your stay at Hotel Carlton. We are glad you enjoyed your time in San Francisco. Thanks for the ideas about the coat hooks and positioning of mirrors and outlets in the bedroom area of your room. We will definitely look into these! More 

Key West, Florida
Contributor
18 reviews 18 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent two nights with a friend at Hotel Carlton and felt it was a decent place for the value. As other travelers mentioned, we were woken up in the morning to the neighbors having sex - so the rooms are not very well soundproofed. But they are clean and simple and the staff is friendly. The restaurant downstairs was... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Ashley, we are glad you enjoyed your stay at Hotel Carlton and especially your meal at Saha Restaurant. More 

Fairplay, Colorado
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

First of all it's very clean, the linens and beds are nice, the staff is super nice and hotel is green. That said, the rooms are very small and there is no air conditioning. We were on the 9th floor, since I paid extra for a view. The noise from below was crazy loud. All night long, sirens, trash, honking... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for taking the time to share your thoughts about your stay. We are happy you enjoyed the service from our team, the green practices at the hotel and the cleanliness. We are sorry the city noises kept you up at night! More 

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