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Hotel Carlton, a Joie de Vivre hotel

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1075 Sutter Street, San Francisco, CA 94109
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Hotel Carlton, a Joie de Vivre hotel
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Hotel Carlton, a Joie de Vivre hotel
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1,981 reviews from our community

Traveler rating
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    778
    258
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    30
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881
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
37 reviews 37 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I got this place on hotwire. It was very reasonably priced and was close enough to the convention's shuttle bus stop to be workable. It is very close to the Tenderloin so there is a bit of a "gritty" overlap. My room was clean, the bed comfortable, with plenty of electric outlets for electronics.

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Cole for your great review of your stay at Hotel Carlton. We are so happy you enjoyed the room and were able to plug in all of our electronic devices easily. We are glad Priceline matched you with our hotel and hope the next time you need to be in San Francisco, you will visit us again! More 

Senior Contributor
34 reviews 34 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Carlton was pre-booked for us by a UK travel agency as part of a multi-stay holiday. And we must say it was the pick of the bunch! A very friendly welcome started the trip - in fact, the most genuine and warm welcome of all the hotels we stayed in. The room was good-sized and had a huge bed... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are so glad you felt welcome at Hotel Carlton and enjoyed your stay with us, Rich! It's great that you loved the style of of the hotel and the comfort of the guestroom. While we do not have electric kettles in our rooms, we do have several instant hot water machines throughout the hotel so our European guests can... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel twelve blocks from Union Square etc . Every locations tackles a distinct style great atmosphere. Outstanding helpfull and "a joie de vivre" personnel highly dedicated ! the only downside, is that haircare product should be improved in any ways possible !

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Marc, thank you for your very positive review of Hotel Carlton. We are pleased you enjoyed your stay as well as the location of the hotel and the service from our team. More 

NY
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an amazing hotel that makes you feel as if you are the most important person staying there. Although it is a building, there is a personality that one can feel about this place. The Staff are all friendly, cater to your every needs, and actually go out of their way to make your stay as comfortable as possible.... More 

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Jerry, we are so pleased you enjoyed your stay at Hotel Carlton and found it to be your home away from home. Theo and the rest of the team at the front desk can't wait to have you visit us again. More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights. Edgar was fantastic. He works in the lobby area! He really looked after us making sure our trip the best it could be! I would defo stay here again and highly recommend this hotel to anyone who wants to visit San Fran! Edgar I have to stay is the best guy ever!

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are thrilled you loved your stay at Hotel Carlton and especially the service form Edgar. He is a true asset to our team! More 

Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great hotel. Rooms clean, comfortable, spacious and love the quirky decor. The only negative is that walls are quite thin and some rowdy guests woke us a few times. So pack some ear plugs! One of the best features is the complimentary happy half- hour (6-6.30pm, daily) where guests can enjoy unlimited wine and entertainment from a... More 

Was this review helpful? Yes 4
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks so much for the wonderful review about your stay at Hotel Carlton. We are pleased to hear that you enjoyed the hotel's decor, location and especially our evening wine reception. We hope to see you back the next time you visit San Francisco. More 

San Diego, CA
Contributor
12 reviews 12 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved our stay, we got upgraded to a high floor room since we are JDV members. The room was ready when we arrived, which was great, so we could freshen up before starting our adventure. Front desk staff was wonderful - super helpful and welcoming! Great water pressure in the shower and there was an ice machine/filtered water dispenser outside... More 

Was this review helpful? Yes 4
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you for your loyalty to Hotel Carlton. We are so happy you enjoyed your stay and came to see us again. We are glad you enjoyed the water pressure in the shower as well as the environmental efforts we make. It's great that the service from the team was well received. We hope to see you soon, the next... More 

Jacksonville Florida
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful, friendly staff and beautiful boutique hotel. The room was lovely, clean and comfortable. The restaurant had the most delicious food, large portions and great service. What a great place to go if you want a truly relaxing, memorable San Francisco experience. I would recommend this hotel to anyone looking for cool, funky place to stay. Can't wait to return.

Was this review helpful? Yes 4
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Virginia, we are so happy you loved your stay at Hotel Carlton, especially our restaurant Saha and the wonderful service from our team. Thanks for the great review! More 

Singapore
Contributor
20 reviews 20 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk staff were extremely helpful and friendly. It's not particularly near to union square, but about 15-20 minute walk (generally upslope). But it's near bus stops that will bring us to the fisherman's wharf. Just be careful not to go down the tenderloin area (which is a few streets again).

Was this review helpful? Yes 6
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for your great review of your stay at Hotel Carlton. We are pleased you enjoyed the hotel and the service from our team. More 

uk
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The biggest asset this hotel has are its staff. Incredibly friendly and helpful. Go above and beyond the call of duty. Rooms are lovely. Spotlessly clean, funky colors, modern and bright. Keurig coffee machines are great, lovely toiletries in bathrooms. Masses of sockets to plug in phones, iPads. Very comfy beds. Great location for walking to the sights and two... More 

Was this review helpful? Yes 4
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you MadisonUK for your great review of your stay at Hotel Carlton! We are so glad you found our team helpful and friendly and that your guestroom was equipped with everything you need to be comfortable. We hope to see you the next time you visit San Francisco. More 

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