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All 236 San Francisco hotels

Hotel Carlton, a Joie de Vivre hotel

3.0 of 5 Hotel   |   1075 Sutter Street, San Francisco, CA 94109
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Ranked #38 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
3 of 5 stars reviewed yesterday
pp21 London
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1,794 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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London
Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is about a 15 minute walk from Union Square. This hotel is a little dated & basic but clean. The walls are very thin so sound travels, even a normal conversation can be heard from the next room. We had a rowdy crowd in the room next door to us & had to ask the reception staff to... More

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Extra friendly, welcoming service from the start. Best welcome I've ever had from a hotel. Nice rooms with a bit of character. Bathroom with a window to the outside and an open outlook gave good, fresh airflow through the room. Comfy beds. Clean and tidy. 15 mins walk from Union Square. Highly recommend.

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel, great service, great location, very clean & environmentally friendly. We enjoyed our stay very much. It's a bit pricy like most San Francisco hotels but I will stay there again. It is very central & relatively close to everything.

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Annie for sharing your great experience at Hotel Carlton! We are so happy you enjoyed our central location, environmentally conscious operations, great service and clean rooms. We can't wait for your next visit! More

New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Hotel Carlton is a perfect location for access to all the great places in San Francisco. It is close to public transportation and you do not need a car plus many things are within easy walking distance. The staff is wonderful and very accommodating to individual needs. The lamb meatball appetizer at Saha is to die for! Don't miss one... More

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Claudette, we are so happy that your stay at Hotel Carlton was perfect! We love the Kofta at Saha and our local music performances during our evening wine reception too! Hope to see you back soon! More

Lexington, Kentucky
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My review may skewed by the fact that the moment I walked in a gentleman was singing live music to a keyboard in the corner and I was immediately offered a glass of wine during the free win happy hour. Hotels are outrageously expensive in SFO and I was thrilled with the outcome of booking this place for less than... More

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you so much for your wonderful review of your stay at Hotel Carlton! We are thrilled you had such a nice welcome during our evening wine reception where we feature live entertainment from local musicians (and sometimes hotel team members). We are happy too that you enjoyed the design and decor of the hotel. We hope you visit us... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We enjoyed our week long stay . Exception service from staff who moved us to a corner back room when expressed concerns about being a light sleeper. They also agreed to match a lower price I found online no problem. The room was an adequate size as long as you enjoy a lot of activities outside your hotel. The beds... More

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Lgrealtor for the great review of your stay at Hotel Carlton. We are pleased you found the hotel to be a good value and the staff to be very pleasant and helpful. We hope to see you back at the hotel soon! More

London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Really nice room - the service was great and everyone was polite. The only problem - checkout - we had a pre-paid MasterCard to settle the bill. The system was unable to accept this.The receptionist was apologetic but could not do anything else. We paid with our other card - but will incur a surcharge for using it abroad! Not... More

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are so happy you enjoyed your stay at Hotel Carlton and found our staff to be helpful! We are sorry to hear your prepaid MasterCard was unable to be used when you arrived at the hotel. We are able to use a prepaid card upon departure from the hotel, just not upon arrival as a guarantee for your stay.... More

Christchurch
Contributor
18 reviews 18 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The stuff here are lovely and extremely helpful which is great. The rooms are small especially if you are sharing twin but not unbearable. There are bus stops close by to go to fisherman's wharf and taxis are keep cause it's close. The one criticism I have is that the rooms smell damp or something. Every time you come back... More

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Gizmo for the great review of your stay at Hotel Carlton! We will be sure to let the team know how much you appreciated their service. More

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were clean & the beds comfortable also the pillows which is great when away from home, the staff was so friendly & very helpful regarding food venues & catching buses, trains & the happy half hour in the big lobby was a nice gesture for everyone to meet.

Was this review helpful? Yes 2
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Cazzan2014 for the great review! We're so pleased to hear that you enjoyed your stay with us and the recommendations from our wonderful staff! We hope to see you the next time you visit San Francisco! More

Newburgh, New York
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was beautiful and the rooms very comfortable. The staff was most friendly and knowledgeable about the hotel and the area. They were able to accommodate our needs and travel problems. We were able to ,meet people from other parts of the USA and other countries in a very friendly atmosphere. It was a most enjoyable experience. We highly... More

Was this review helpful? Yes 8
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Tom for your fantastic review of your stay at Hotel Carlton! We are thrilled that we were able to make your trip to San Francisco one of the best! We hope to see you back again soon! More

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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style
#2 Green Hotel in San Francisco #32 Family Hotel in San Francisco #39 Romantic Hotel in San Francisco #56 Business Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
Number of rooms
161

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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