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All 236 San Francisco hotels

Hotel Carlton, a Joie de Vivre hotel

3.0 of 5 Hotel   |   1075 Sutter Street, San Francisco, CA 94109
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84%
Ranked #37 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
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1,789 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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1 review
4 of 5 stars Reviewed today NEW via mobile

We enjoyed our week long stay . Exception service from staff who moved us to a corner back room when expressed concerns about being a light sleeper. They also agreed to match a lower price I found online no problem. The room was an adequate size as long as you enjoy a lot of activities outside your hotel. The beds... More

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London
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Really nice room - the service was great and everyone was polite. The only problem - checkout - we had a pre-paid MasterCard to settle the bill. The system was unable to accept this.The receptionist was apologetic but could not do anything else. We paid with our other card - but will incur a surcharge for using it abroad! Not... More

Was this review helpful? Yes 1
Christchurch
Contributor
18 reviews 18 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The stuff here are lovely and extremely helpful which is great. The rooms are small especially if you are sharing twin but not unbearable. There are bus stops close by to go to fisherman's wharf and taxis are keep cause it's close. The one criticism I have is that the rooms smell damp or something. Every time you come back... More

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Gizmo for the great review of your stay at Hotel Carlton! We will be sure to let the team know how much you appreciated their service. More

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The rooms were clean & the beds comfortable also the pillows which is great when away from home, the staff was so friendly & very helpful regarding food venues & catching buses, trains & the happy half hour in the big lobby was a nice gesture for everyone to meet.

Was this review helpful? Yes 2
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Cazzan2014 for the great review! We're so pleased to hear that you enjoyed your stay with us and the recommendations from our wonderful staff! We hope to see you the next time you visit San Francisco! More

Newburgh, New York
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was beautiful and the rooms very comfortable. The staff was most friendly and knowledgeable about the hotel and the area. They were able to accommodate our needs and travel problems. We were able to ,meet people from other parts of the USA and other countries in a very friendly atmosphere. It was a most enjoyable experience. We highly... More

Was this review helpful? Yes 7
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Tom for your fantastic review of your stay at Hotel Carlton! We are thrilled that we were able to make your trip to San Francisco one of the best! We hope to see you back again soon! More

Runcorn, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in this hotel for 2 nights as part of a tour .It was in a fairly good location ,not too close to the busy areas but not too far away either ,The lobby was beautiful ,lots of seating and there is disabled access to the side . The room was well presented and clean and the bed was very... More

Was this review helpful? Yes 4
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Tina for the great review of your stay. It sounds like you did not reserve one of our wheelchair accessible guestrooms which may have made it a bit easier for your husband. I'm sorry this was not planned as it would've been much more comfortable for your stay. Please let us know in advance next time so we... More

Charlotte, North Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived a bit early to check-in but were able to get into an upgraded room with 2 Queen beds about an hour before the normal check-in time. I found the front desk staff to be extremely helpful and friendly. The location is great - if you want to walk use Polk as it is relatively flat going north (versus most... More

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are happy you enjoyed your upgraded guestroom and that we were able to accommodate your early arrival. We are sorry to hear of the trouble you had using our free to guest wireless internet. The system is set to allow 3 devices per guestroom so we are reaching out to our IT department to troubleshoot why this didn't happen... More

Tucson, Arizona
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I liked the unique accommodations of this hotel. The rooms are decorated with a fresh retro style. Front desk staff were friendly. One of the desk staff went above and beyond when they printed information out for a couple that were heading toward Yosemite, because of the forest fire there. Enjoyed the wine reception daily, because we met visitors from... More

Was this review helpful? Yes 5
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you for the great review Monica! I'm so glad to hear that you found the hotel staff to be friendly and helpful during your travels! Thank you again! Come visit us again soon! More

Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Exactly what I expected with a 3 star hotel. Good hotel, clean room, okay value, comfortable, and located in a good area relatively close to union square central shopping area. It's got some character too..

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you for your review of Hotel Carlton. We are happy the location and amenities at the hotel were to you liking. We appreciate you sharing your experience on TripAdvisor! More

Los Angeles
Top Contributor
65 reviews 65 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in the Hotel Carlton for 3 nights. Check-in was the most frustrating part of the hotel. They do not have a valet attendant outside the hotel at all times. We waited maybe 20 or so minutes before we were able to get the valet to take our car and go check-in. The room is pretty average. Very nice... More

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you Lola for your review of your stay at Hotel Carlton. I am glad you found the bed comfortable, the decor to your liking and the hotel to be a good value. We are happy you enjoyed your trip to San Francisco! More

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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style
#2 Green Hotel in San Francisco #30 Family Hotel in San Francisco #38 Romantic Hotel in San Francisco #58 Business Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
Number of rooms
161

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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