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Hotel Carlton, a Joie de Vivre hotel

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1075 Sutter Street, San Francisco, CA 94109
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Hotel Carlton, a Joie de Vivre hotel
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2,103 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gig Harbor, Washington
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are just finishing up a trip to SF and have stayed at this hotel. The hotel is well cared for, the staff are so helpful and nice and our room was just enough. This town doesn't leave much time for hanging out in your room. The queen sized room was bright and cheerful. The bed could have been softer... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are thrilled that you loved your stay at Hotel Carlton, especially the warm welcome from our team. We are glad you found the hotel to be in a convenient location as well and enjoyed our neighbor Fly. We hope to have you back at the hotel as our guest the next time you visit San Francisco. More 

Dublin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We thoroughly enjoyed our stay at this hotel in early July. Upon check-in the staff were incredibly friendly and helpful and this continued throughout our stay. The location is excellent with Union Square 10 minutes walk away. One quibble would be that despite our room being very comfortable, we were located beside an elevator which was quite noisy throughout the... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are so glad you enjoyed the service from the team at Hotel Carlton and your stay in San Francisco. We apologize for the noise from your neighbors and the elevator. More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel Carlton is such a lovely place to stay im San Francisco. Close to Union Square, great shops and restaurants it has such a friendly vibe! From the moment we checked in we were welcomed like family, with the staff being super friendly, helpful, and efficient. Rooms were very clean, spacious and well appointed - we were really pleased with... More 

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are thrilled you loved your stay Kim! Thanks for sharing your experience on TripAdvisor. We hope to see you back at the hotel again soon so you can take advantage of our nightly wine reception and have dinner at our restaurant Saha again. More 

Katoomba, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hotel Carlton is Sutter St is a gorgeous boutique style hotel a good 15 mins walk, about 8 blocks to Union Square. Perhaps a little far out for some but the walk to town provides excellent exercise whilst admiring the architecture and it's also great to be out of the busy city centre. The hotel decor is Moroccan style... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks TravellingMartins for the great review of your stay at Hotel Carlton! We are thrilled that you loved our environmentally friendly practices, the decor of the hotel, the service from our team and our nightly wine reception. More 

Camarillo, California
Level Contributor
586 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a nice hotel with bright colors. My room had peach and aqua pastel colors with an orient theme to it. The building is historic, but the rooms are modern. There is even something in the brochure about the building being built on bedrock, hence being more protected from earthquakes. I don't know about that, but the beds a... More 

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are so happy you enjoyed your stay at Hotel Carlton, especially our restaurant Saha, the decor of your room and the flat panel TV and Keurig coffee maker. We hope you visit us again soon! More 

Utrecht, The Netherlands
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights as a start of our honeymoon and we liked it very much! Good location in city centre, but in a quieter part. Good wi-fi, good beds and complimentary water on every 2 floors (from machines). Would definetely recommend this hotel!

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Gaby, we are so happy to have been part of your honeymoon experience in San Francisco. We are glad you loved your stay at Hotel Carlton and hope you come back to celebrate many more years of a happy marriage! More 

Norwich, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel, clean, comfortable and friendly staff. We had a room to the side of the hotel which was nice and quiet. Close to the Bart station in Union Square so walkable. Nice bar next door which has a great atmosphere and good food. China Town is also only a 20 minute walk away and Fishermans Wharf a good 20-30... More 

Was this review helpful? Yes 1
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thanks for your great review of Hotel Carlton. We are pleased you found the hotel to be centrally located for your sightseeing in San Francisco and that you enjoyed the service from the team. We hope to see you again the next time your travels bring you to town. More 

California
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I visit San Francisco a lot, at least once a month, and I have stayed at a lot of hotels. I don't think I have ever liked the decor of a room as much as I did the Hotel Carlton's. The light coming in and shining on the wall is just gorgeous. But that's just the beginning. The reception desk... More 

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We are so happy you loved your stay at Hotel Carlton and hope you become our newest loyal guest on your frequent trips to San Francisco. We are thrilled the decor of the hotel, especially the details in the lobby and the bright guestrooms were to your liking. See you again soon! More 

Santa Barbara, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room was really clean and comfortable, and stylishly decorated. It even had a huge closet so we could have friends visit our room and have drinks without feeling awkward about our luggage being everywhere. They even brought up complimentary dog beds for our dogs! Upon check-in, Theo sang me Happy Birthday and got me a complimentary bottle of wine,... More 

Was this review helpful? Yes 2
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Jeannie and Nelson, we are delighted that you loved your birthday celebration at Hotel Carlton! Thanks for sharing your comments on Trip Advisor. We will be sure the entire team know how much you appreciated their service, especially Theo. We hope you visit us again soon! More 

Santa Barbara, California
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

SF is a popular place. I elected to stay here (almost 2 miles from my meeting space) because this was the "cheapest decent place". I am paying $375 a night. I have no air conditioning. The comforter is scratchy. I have to sleep with the window open (and because I am in the Tenderloin, the sirens did wake me up... More 

Was this review helpful? Yes 3
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you for sharing your comments about your stay at Hotel Carlton. We are pleased our team was able to provide great service during your stay but sorry that our hotel did not match up to your expectations of the room. We understand that San Francisco can be a very expensive place to visit and we do our best to... More 

Hotel Review Summarization

What travelers say

  • Wine reception(15)
  • Street noise(9)
  • Few blocks(8)
  • Nice touch(4)
  • Very nice(4)
  • Very good(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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The Hotel (21)

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